Although no business is perfect, Charlotte Russe comes very close. Customers will not find many things they do not like about the store and their shopping experience. They provide benefits for loyal, long-standing customers as well as new customers who are just trying on their first Charlotte Russe outfit.
- Affordable pricing
- Tons of promotions
- Shipping discounts
- Easy return policy
The pricing at Charlotte Russe is very affordable. With most items under forty dollars, this is a store that is appealing for most budget sizes. If the competitive prices aren’t enough to entice customers to shop their styles, their website also features a sales tab that has many items marked down to discount prices. A ten and under category can be found on the site as well as several categories that include percentages off of merchandise. These percentages can be up to 40% in many instances. The low prices and sale options are exciting to customers and keep them browsing the site and stores for long periods of time.
Promotions found on the website are overwhelming. First, access to the site pops up a homepage that is brightly colored and exploding with promotional discounts. These discounts include flat rate shipping, buy-one-get-one for multiple products, happy hour with marked down items for a limited amount of time each night, and the list goes on. They definitely make shopping on their website fun and worth of any customer’s time.
Not only are the prices and promotions amazing benefits to their customers (or as the company fondly calls them “Charlotte girls”) they make shipping fairly easy for all online purchases. Charlotte Russe offers a fantastic deal of free shipping for all customers’ orders that are over fifty dollars excluding sales tax. This deal is pretty common around the online fashion retail stores but Charlotte Russe doesn’t stop at the free shipping promotion. In addition to free shipping on all orders over fifty dollars, Charlotte Russe provides their customers with flat rate shipping. This means all standard shipping packages are charged the same fee of five dollars no matter how many items are purchased or where the package is being sent in the contiguous forty-eight states. They, like many other companies, do not ship internationally and do charge Hawaii and Alaska additional shipping fees.
The return policy at Charlotte Russe is a basic return policy that is popular among many other clothing stores. They allow customers to return items up to thirty days after the original purchase and the material must contain all original packaging including tags. Customers can also return any items purchased online at a physical location store at no charge. A full refund will be provided to the original method of payment as long as the material meets the returning standards. The only downside to the basic return policy at Charlotte Russe is that mail-in returns is at the customer’s expense. They do not provide pre-paid postage and require all mail in returns to be in the original packaging with the original contents of the package.
There are not many things to complain about with the Charlotte Russe shopping experience. They work hard to keep their customers happy and loyal by providing them with as many benefits to shopping with their store as possible. That being said, there are a few things that can be described as negative about the store.
- Only women clothing
Charlotte Russe, although having a large number of merchandise available, only sells products for women. They do not have options for men, children or elderly. To women however, they sell a number of things. Their merchandise list includes, clothing, plus size clothing, active wear, shoes, jewelry, accessories, swimwear and a lot more. They do not limit their possibilities for young teenage or early twenties shoppers but do limit it beyond that clientele group.
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Average pricing with most items under fifty dollars. The website features a sales category with selections such as “ten and under” as well as certain percentages off.
Large number of promotions located on the homepage of the website as well as following customers throughout the entire site. Promotions such as buy-one-get-one on multiple items, flat rate shipping, and happy hour can be found on the homepage.
Only women merchandise at Charlotte Russe. Large variety of products for teenage and early twenty girls but no other clientele group represented.
Time in Business
Charlotte Russe started in 1975 in Carlsbad, California and now has forty years experience as a company. They have over five hundred stores nationwide and in Puerto Rico.
Shipping and Handling
Flat rate shipping of five dollars for any standard shipping package traveling within the contingent forty-eight states. Free shipping is also offered for any totaling shopping card over fifty dollars.
Average return policy with merchandise being accepted up to thirty days after purchase. Online purchases are allowed to be returned in store, but any items being mailed back to a warehouse for return are at the customer’s expense.