As one of the Gap, Inc. brands, Old Navy opened its doors in 1994. The name has a Parisian feel, as Old Navy got its name from a bar in Paris. In 1997, the store set a retail record when it reached $1 billion in annual sales in less than four years of operation. In the years since, they have maintained the high sales numbers by providing quality clothing options at an affordable cost. As part of the largest apparel brands worldwide, Old Navy has over 1,000 brick and mortar stores, in addition to the online store.

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The Good

  • Affordable price
  • Shop in a store or online
  • Owned by Gap

Old Navy provides fashionable trends and styles for the whole family. The price tags reflect affordable costs. This brand allows the entire family to find everything they need to be decked out from head to toe. If one of the 1,000 stores isn't close by your location, head on over to the web. Their website offers all available merchandise, usually with a sale and/or free shipping.

Although they have not been in business as long as other children's clothing retailers they are owned by GAP Inc. which has had a solid reputation for almost half a century. GAP Inc. has made it easy for customers to find what they want by grouping all the websites of the companies they own together. If customers can't find what they want at the Old Navy site they can easily skip over to GAP, Banana Republic, or another GAP Inc. company. The option to look at other GAP Inc. companies is conveniently located on the top right corner of the Old Navy website.

The Bad

  • Customer complaints

Old Navy has racked up some harsh complaints over the years, with everything from double charges for orders to receiving wet clothes. There have also been numerous complaints that appear on the parent site's account.

The Bottom Line

Old Navy set a new retail record when reaching a billion in sales in its first four years, and sales have remained strong since their beginning back in 1994. Clothes are stylish and affordable. Their website is an easy-to-find format, and is a great addition to the 1,000 stores nationwide.

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User Reviews

Star Rating

4.0
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101 Reviews

Review Breakdown

5 star
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3 star
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zoe

March 26th, 2020 Pleasant Grove, UT DETAILS arrow_drop_down
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old navy has so many clothes for kids. searching online is super easy and it’s not super expensive!

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Mikayla Ralston

March 22nd, 2020 Gaithersburg, MD

Clothes are good quality and are a good price. The stores are very clean. My only complaint would be the clothes for teens aren't as up to date as they could be.

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yaneisy padrino

March 15th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Old navy is great, they have a lot of good sales and clothes for the whole family.

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Alana S

March 15th, 2020 Orlando, FL DETAILS arrow_drop_down
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Great clothes at a great price, like the styles and fit of all the jeans, everything

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Natalia Correa MDTribe

March 15th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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I love buying children's clothes here. They are great for gifts, high quality with a low price. I always have a good experience shopping at Old Navy.

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Pekeiydra Williams

March 9th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Old navy is very affordable and family friendly. I literally can pick up my family of 5 entire holiday outfit out of here. The quality of their clothes are good and the prices are GREAT!

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Myken

March 8th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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I LOVE Old Navy's Children's clothes. The selection, quality and value is unbeatable. They have a great warranty policy on kids jeans which makes me comfortable buying them and I'm always able to find a great deal.

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Nora Holland

March 8th, 2020 Mount Olive, MS

I love shopping at Old Navy. They have the best prices and cutest outfits. My sister loves it too

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Cole Bailey

March 7th, 2020 Houston, TX DETAILS arrow_drop_down
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Old navy has a decent selection of clothes and they always have some good sales.

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Eric Gagnard

March 7th, 2020 Dallas, TX DETAILS arrow_drop_down
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Good quality clothing at acceptable prices. Stores are regularly cluttered and disorganized.

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Randi Nelson

March 1st, 2020 Managua, MN DETAILS arrow_drop_down
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Old navy has clothing for both little boys and little girls. They have great styles and sizes to make things even easier.

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stevey shumway

February 28th, 2020 Lehi, UT DETAILS arrow_drop_down
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Old Navy is a great store. The clothing for children there is so cute and of great quality. Would recommend to anyone looking for a great bargain. Their customer service is okay, nothing special. A lot of the time there is a huge line to check out.

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Mandi Smith

February 26th, 2020 American Fork, UT DETAILS arrow_drop_down
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Old Navy always has exactly what little kids want to wear. They always have the latest trends most stylish clothes. Plus, the clothes I buy are always great quality. One thing I don't like about Old Navy though is that their store is always so messy and unorganized.

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Madison Brown

February 25th, 2020 Springville, UT DETAILS arrow_drop_down
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Their clothes are great quality, and so cute!! The employees are super helpful and so positive.

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Lethia Johnson

February 21st, 2020 Tallahassee, FL DETAILS arrow_drop_down
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So, I was able to buy my nephew the CUTEST dinosaur pj's for Christmas here! They fit just right, and was the perfect price as well!

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Sage Loveland

February 20th, 2020 Springville, UT DETAILS arrow_drop_down
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For the price I love kid’s clothing from Old Navy. They are always cute and good quality.

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Hallieford

February 18th, 2020 Arlington, TX DETAILS arrow_drop_down
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Old navy for the win! I was able to get coordinating outfits for 6 family members for yearly pictures all in one store!

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Nichole Hiatt

February 17th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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I love shopping for my kids uniforms online at Old Navy. Their website is really easy to navigate and their clothes are usually pretty good quality.

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Kaitlyn Rios

February 17th, 2020 Ogden, UT DETAILS arrow_drop_down
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Old Navy is a great choice for children's clothing. They have a great selection of high quality clothing. Their website is very easy to navigate. It is an amazing company.

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Molly Keogh

February 17th, 2020 Ogden, UT DETAILS arrow_drop_down
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I think that they have lots of cute outfits. I wish that they had more then one size for each thing.

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Nicole Sohm

February 16th, 2020 Herriman, UT DETAILS arrow_drop_down
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Love Old Navy! I buy most of my children's clothes here and have always been super happy with their clothes.

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Michelle Rios

February 9th, 2020 Ogden, UT DETAILS arrow_drop_down
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My kids love to hit Old Navy for back to school. We love the selection of clothes in the latest trends and the prices are just right. I am disappointed in the cleanliness of the stores and they are not organized well, but because my kids like them... we will return.

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Eddie Rios

February 5th, 2020 Ogden, UT DETAILS arrow_drop_down
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Great value and great quality is exactly what Old Navy is. They provide excellent customer service and their stores are always hip and trendy. Thank you for making shopping fun!

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Beverly Schacher

February 4th, 2020 Gulfport, MS DETAILS arrow_drop_down
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Old Navy is a great place to shop for kids clothes. They have a great selection of good quality, reasonably priced items. They have good sales too.

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Kimsreview

February 3rd, 2020 Olney, MD DETAILS arrow_drop_down
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Cute clothes and nice stores. Typically good deals on clothes and quality is good as well.

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Amanda

January 30th, 2020 Montebello, CA DETAILS arrow_drop_down
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I have shopped at Old Navy for clothes for my nieces. They are good quality and extremely affordable.

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Tori smith

January 29th, 2020 Mesa, AZ DETAILS arrow_drop_down
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Old navy has such a good kids section because they usually sell matching outfits for adults

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Cara McAffee

January 28th, 2020 Cedar City, UT DETAILS arrow_drop_down
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Great deals all the time. The indoor sale is always poppin and I’m able to get everything I need and more. The quality of the clothes is awesome and looks so cute and hipster on. I personally think old navy is underrated

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michelle roberts

January 26th, 2020 Riverton, UT DETAILS arrow_drop_down
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I can always find affordable clothing for my kids. The quality is great for the price. I can always find the sizes I need. Employees are always willing to help me out.

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Tiffany Nguyen

January 24th, 2020 Ashburn, VA DETAILS arrow_drop_down
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Absolutely love Old Navy, the clothing there are very cute and the service is very nice. The only thing I can complain is the prices are sometimes expensive.

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Collin bowman

January 21st, 2020 Madison, MS DETAILS arrow_drop_down
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There clothing feels really good and it's light which makes it good for outdoors

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Jasmine King

January 16th, 2020 Long Beach, MS DETAILS arrow_drop_down
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I have bought a variety of clothes from Old Navy, and the quality, in my opinion, is sufficient. My one complaint is that the customer service isn't always top-notch, but other than that, I consider the company to be generally well.

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Allison Campbell

January 16th, 2020 Jackson, MS DETAILS arrow_drop_down
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Pricing is great for children clothes and the quality is good. They have the latest styles in stock all the time plus old favorites.

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Matthew Hall

January 16th, 2020 Jackson, MS DETAILS arrow_drop_down
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Old Navy is wonderful, I've worn a few pairs of Old Navy brand jeans for years. They still fit, and haven't worn a bit!

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Sherri Hayes

December 9th, 2019 Colchester, VT DETAILS arrow_drop_down
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I have done a lot of shopping at Old Navy for Christmas. By doing so I earned $100. In Old Navy cash. I placed and older last night for aox $240. There was a 30% off code which I applied , but could not use $70. Of my Old Navy cash toward the order. When they advertise the $ it’s states 10$ for each 25 spent. Only exception gift cards. First of all Macy’s and Kohl’s offer $ to spend later. They allow you to use the $ like its cash . So lesson learned shop at other store the cash is to expensive and very difficult to use. I canceled my order Tfxmxqv immediately after finding out this information. I was told a request was put in ., but if my order shows up i will have to return for credit. Not shopping there again. And if the order is delivered I will be writing more detailed reviews.

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A.V

December 7th, 2019 Philadelphia, PA DETAILS arrow_drop_down
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I made an buy online, pick up in store order at 8am. Card was charged at 8:15am, and order was canceled at 8:30 because the item sold out. This is not my first time ordering this way, and I usually not charged until the order is filled. Why would you guys charge my card first without checking inventory?!?! Now I'm fighting to get my refund back (3-5 business days) its been 7....GIVE ME MY MONEY!

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Patricia musick

September 18th, 2019 DETAILS arrow_drop_down
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I ordered online school uniforms for my daughter and unfortunately they were wrong size I was told from customers service I could exchange in store so when I took in store the woman was really rude said I could exchange only refund and it was not instant it's been a day and I am still waiting on refund

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Deanna

September 9th, 2019 Fredericksburg, VA DETAILS arrow_drop_down
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There is a girl named Reyna in the Fredericksburg VA location, she is amazing!!! So helpful always and such a hard worker!!!!

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Mariah Murphy

June 15th, 2019 Jamaica, NY DETAILS arrow_drop_down
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I went to the Jamaica, Queens location for Old Navy and waited on a line for a whole hour to find out that they are only excepting cards. I was very dissappointed and angry at this. I only had one item too, so to stand on a whole line for an hour for a just one item was ridiculous.

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Tori

June 11th, 2019 Provo, UT DETAILS arrow_drop_down
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Their kids clothes are so cute but they are either so expensive or so cheap its always a gamble when I am looking for kids clothes

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Christina

June 7th, 2019 Kaysville, UT DETAILS arrow_drop_down
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I shop for all my family's needs and are usually satisfied. Some of their products are cheap and get holes, but some of their clothing is nice.

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Unhappy mom

June 5th, 2019 Kissimmee, FL DETAILS arrow_drop_down
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I just left old navy in Kissimmee Fl. I waited inline to buy 8 pairs of short/ pants for my girl for back to school. There were two signs that stated 50% off in red. The cashierinformed me the unspecified sign eas for the shirts. This was a horrible customer experience. I waisted my time trying on clothes that were not actually on sale. You all need to improve your signs. I will take my business to anither store.

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Vanessa

February 19th, 2019 West Hempstead, NY DETAILS arrow_drop_down
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I went to the old navy in Hempstead NY and the customer service was horrible. I went to make an exchange and the cashier was getting impatient. I told her that her attitude was rude and she responded that she is not here for me. And she doesn’t care if I like her attitude or not and that she didn’t need to know my opinion on her attitude. As I continued to make my purchase I explained to her that she needs to understand customer service. I asked to speak with her manager and she replied that it doesn’t matter. The service at this location is usually an unpleasant one.

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Melissa Bennett Lambson

February 13th, 2019 DETAILS arrow_drop_down
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I just recently ordered clothes for my children at Oldnavy.com. The website was easy to navigate and I got a great deal! I received all of the clothes today and the kids were thrilled. Old Navy is a staple for clothing at our house!

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Jen Paxman

February 12th, 2019 Lehi, UT DETAILS arrow_drop_down
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Old Navy is one of my favorite online stores to shop for my kids. They always have great options in both colors and sizes. I like the convenience of being able to shop from home and know that if it doesn't fit or my kids don't like it, I can return it to a store, no questions asked.

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Christy Suguturaga

February 12th, 2019 Orem, UT DETAILS arrow_drop_down
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Old Navy has the best sale prices and the cutest little kids clothes. I wish I could fit into some of them! My daughters love to match and especially love their spring summer collections. Cutest clothes and dresses and sandals!

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Skyla Turner

February 3rd, 2019 Glen Allen, VA DETAILS arrow_drop_down
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A cashier at the short pump town center location in Glen Allen, Virginia hassled my mother to get an old navy card, and when she denied multiple times the cashier purposefully declined both of her cards, which both had more than enough money for her purchase. She denied the cards so much so that a line developed behind us and made my mother feel embarrassed. When my mom told the cashier to move her to another machine the cashier said that if she had an old navy card none of this would be happening. My mother showed her the money in her account and made her move her to another machine. At the machine her purchase went in immediately.

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Rachel

December 24th, 2018 Prince Frederick, MD DETAILS arrow_drop_down
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I had a very bad experience at the California, Maryland store. I simply made a purchase 2 days prior and discovered I had a coupon for $20 off a phurchase of $60 or more. I called to see if I bring my receipt could I redeem my coupon. I was told yes. I wanted to make sure since I was driving 30 miles to the store. When I get there I was told I need the actual clothing not just the receipt. I tried to explain that was not the case since I called ahead and I also spoke to a relative who works for old navy and she stated all you need is a reciept. I tried to state the facts and was told no they couldn't help me and i could leave for being rude. I asked for the manager and I was told by Andrew he was the manager even though he was the one being rude. He was extremely rude and didn't want to be bothered by my transaction because it would require extra work on his part. I will never visit this old navy again.

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Brooke

December 18th, 2018 Markleville, IN DETAILS arrow_drop_down
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I ordered two items in store from old navy Friday afternoon the order went through and everything was fine. Since then they have cancelled the order or the items THREE times . Giving no reason as to why. Everything is in stock and my credit card is fine. The fact that this has happened for a third time and no reason is ridiculous . I will not be ordering from old navy again.

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Randal hyde

November 6th, 2018 Springfield, MO DETAILS arrow_drop_down
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I love buying kids clothing online at Old Navy. They have a great selection and their prices are great. They usually have a sale going on that you can take advantage of.