Old Navy

6.9

Overall Score

9 User Reviews

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As one of the Gap, Inc. brands, Old Navy opened its' doors in 1994. The name has a Parisian feel, as Old Navy got its' name from a bar in Paris. In 1997, the store set a retail record when it reached $1 billion in annual sales in less than four years of operation. In the years since, they have maintained the high sales numbers by provided quality clothing options at an affordable cost. As part of the largest apparel brands worldwide, Old Navy has over 1,000 brick and mortar stores, in addition to the online store.

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#5 Old Navy Logo Old Navy

6.9

Overall
Score

9 User Reviews

The Good

  • Affordable price
  • Shop in a store or online
  • Owned by Gap

Old Navy provides fashionable trends and styles for the whole family. The price tags reflect affordable costs. This brand allows the entire family to find everything they need to be decked out from head to toe. If one of the 1,000 stores isn't close by your location, head on over to the web. Their website offers all available merchandise, usually with a sale and/or free shipping.

Although they have not been in business as long as other children's clothing retailers they are owned by GAP Inc. which has had a solid reputation for almost half a century. GAP Inc. has made it easy for customers to find what they want by grouping all the websites of the companies they own together. If customers can't find what they want at the Old Navy site they can easily skip over to GAP, Banana Republic, or another GAP Inc. company. The option to look at other GAP Inc. companies is conveniently located on the top right corner of the Old Navy website.

The Bad

  • Customer complaints

Old Navy has racked up some harsh complaints over the years, with everything from double charges for orders to receiving wet clothes. There have also been numerous complaints that appear on the parent site's account.

The Bottom Line

Old Navy set a new retail record when reaching a billion in sales in its' first four years, and sales have remained strong since their beginning back in 1994. Clothes are stylish and affordable. Their website is an easy- to- find format, and is a great addition to the 1,000 stores nationwide.

User Reviews

3.4

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8

Suzanna Wootton

December 18th, 2017 Springville, UT DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Such cute clothes at such an affordable price!

Helpful?

4

Becky Stiggins

December 13th, 2017 Provo, UT DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Their return policy is horrible. I will never shop with them again. They also have poor quality.

Helpful?

4

Susan Stewart

June 13th, 2017 Salt Lake City, UT

I've been shopping at Old Navy for the last twenty years or more. My favorite thing there is the summer dresses and cheap flip flops. They have some pretty cute kids clothes from time to time. I used to like them a lot more, but in the last few years I just haven't liked them as much. I probably only go once a year now.

Helpful?

7

Aubrey Rentschler

June 11th, 2017 Salt Lake City, UT

I like the quality of their clothes and they always have good sales going on.

Helpful?

7

Kenneth Okerlund

June 8th, 2017

Good variety of clothes. Very easy to find clothes for my nieces and nephews and I have never not been successful at this store.

Helpful?

7

Robert Flores

June 8th, 2017 Neenah, WI

Old Navy always has sales going on! I receive so many alerts, on my phone, email, and in the mail! I am always able to get the best deal.

Helpful?

8

Sav Flo

June 5th, 2017 Salt Lake City, UT

I like to shop at Old Navy because there prices are great for seasonal clothes. When I'm looking for seasonal clothes Old Navy is my first stop because they have the latest fashion.

Helpful?

8

Chelsea Stewart

May 31st, 2017 Salt Lake City, UT

Great clothing! They last a long time (my daughter is wearing hand me downs from her 2 cousins!) and great quality. I love the deals they run, and the simple, but great styles.

Helpful?

7

Denise Huber

May 29th, 2017 Mona, UT

Old Navy has cute clothes for kids, and you can get them for a great price if you utilize sales and promotions. My experience is that they are of nice quality and wear well.

Helpful?