JCPenney

8.7

Overall Score

4 User Reviews

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JCPenny opened its' first set of doors back in 1902 and today there are over 1,000 stores nationwide. Children's clothing can be found here, in addition to styles for the whole family and home furnishings. In addition to their stores, they also have the JCPenny outlet stores as well as their well-rounded website.

The Good

  • Great styles and designs
  • Website is easy to navigate
  • Advanced search options

When it comes to kids' clothing options, JCPenny offers today's hottest styles, colors and designs in dresses and dress wear, shorts and shirts and swimwear. Similarly, they have the top brand names in footwear, such as Converse, Nike and Reebok.

Their website makes it easy to find that perfect item. Search boxes on the right allow to find the perfect color, size, brand and style. Customers can select as many specifics as they would like to find the exact item they are searching.

For clothing searches, break down the hunt by gender, size, color and style. This is ideal when your daughter needs a purple polka dot dress, or your little boy needs a yellow pin-striped short sleeved dress shirt. Let the ease of JCPenny's website be your personal shopping assistant.

The Bad

  • Customer complaints
  • Customer service issues

There are plenty of complaints on review sites on the internet. These complaints were mostly about customer service. A small number of complaints about customer service is nothing to worry about because that could just be a customer or employee having a bad day but when complaints start to pile up about customer service we start to worry about the companies culture and reputation.

The Bottom Line

I recommend shopping at JCPenny, but also recommend the old adage, "buyers beware". Arizona brand seems to be a solid choice, but before purchasing clothes for the kids in your life, be sure to take a minute and glance over the stitchery on the shirts, seam lines on jeans, etc.

User Reviews

4

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8

Becky Stiggins

December 13th, 2017 Provo, UT DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

Penney's is not a store I shop at that frequently, but when I do, I am always happy with their pricing and their products.

Helpful?

9

Amanda Davis

August 5th, 2017 GA

Customer service was excellent evertime I entered the store everyone was friendly and helpful

Helpful?

8

Susan Stewart

June 13th, 2017 Salt Lake City, UT

JCPenney has been around forever, and it's because they have great products at great prices. I have used them when redecorating my bathrooms, and for clothes for everyone in my family. They have great selection and really great sales.

Helpful?

7

Denise Huber

May 29th, 2017 Mona, UT

JCPenney has great sales and promotions. I also like that they offer a wide variety of products.

Helpful?