Dillard's is another high-ranking retailer, and is one of the nation's biggest in fashion, cosmetics and home furnishings. Annual sales exceed $6.6 billion, and there are 274 Dillard's locations that span 29 states. Additionally, there are 23 clearance centers and an Internet site.

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The Good

  • Simplistic website
  • Shopping options
  • Great customer service

Dillard's get a huge thumbs-up for an amazingly elegant yet simplistic website. Everything is a bit mellow, allowing customers to immediately locate the section of children's clothing they are searching for. In addition to online and in store purchases, catalogs can be requested for phone orders or mailed in order forms. The website features side columns that allow visitors to search by category, and category. The center of the website displays clickable pictures of various categories by size. Very easy to find that perfect child's clothing item, with minimal searching.

Pricing seems to be in the moderate-moderate high category. For items listed, the price appears to reflect average and fair prices.

Outstanding, personable customer service experienced through the phone service line. Reps are known to be polite and courteous, with the goal of quickly resolving any issue or complaint.

The Bad

  • More expensive

Dillard's caters to shoppers that are looking for name brands. When searching through their website you will notice that featured brands are displayed prominently in their browser. If you are looking for deals or generic brands at cheaper prices Dillard's is not the place to look.

In addition to strongly advertising name brands Dillard's also caters more to certain demographics than others. Their website is geared toward a female audience. Children's and men clothing can be found on the website but women's apparel and products are what is mostly pushed on the customer that visits the Dillard's site.

The Bottom Line

Casual yet effective website: check. Moderately-high yet standard prices: check. No negative points: check. Dillard's seems to be an overall winner in our book. Courteous and prompt customer service, easy return processes, with brick and mortar stores coast to coast. Three things to sum up Dillard's: easy-breezy, sophisticated and the everyday store. Run out to your nearest Dillard's for your next children's clothing purchases, or do some 'net shopping.

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User Reviews

Star Rating

4.0
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12 Reviews

Review Breakdown

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Allison Campbell

January 16th, 2020 Jackson, MS DETAILS arrow_drop_down
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Dillard's have one of the best dresses that fit almost up to a size 30. Their sales are wonderful I got 2 homecoming dresses, a tux, and shoes for about $300.

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Jada Scott

February 13th, 2019 Provo, UT DETAILS arrow_drop_down
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I have four kids and love to shop at Dillard's to find cute and comfortable clothes for them. Dillard's always carries the latest styles and their clothes are good quality.

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Martha Sensiba

June 8th, 2018 Pinetop-Lakeside, AZ DETAILS arrow_drop_down
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When I go to Dillard's I know I will find good quality clothes. The customer service I receive is always so helpful.

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Amelia Gibson

June 6th, 2018 South Jordan, UT

Dillard's is a great choice, they have tons of options and a huge variety of prices to best fit your circumstances.

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H Moore

May 29th, 2018 Lehi, UT DETAILS arrow_drop_down
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I always enjoy shopping at Dillard's, and I especially love their dress department.

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Anonymous

May 29th, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
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Dillards has good quality clothing for children. They also have very good sales in February!!

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Ashley

May 25th, 2018 Pleasant Grove, UT DETAILS arrow_drop_down
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Nice quality of clothing for children but not as much variety

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RJ

April 30th, 2018 Provo, UT

When I went to their store, there was an associate who was quick to come help, but it was hard to find someone to help us after we had spent some time there.

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Michelle Hawker

April 24th, 2018 Las Vegas, NV DETAILS arrow_drop_down
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Dillard's does offer a large variety of clothing. Prices are reasonable, their sales are great. However, I have to think long and hard about shopping I have found the customer service at our local store to be below average.

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Michael

April 16th, 2018 Ogden, UT DETAILS arrow_drop_down
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Great deals. Especially the first of the year.

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Madi Thompson

April 16th, 2018 Ogden, UT DETAILS arrow_drop_down
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I've personally worked with Dillard's in the past and I didn't have a very good experience. All the employee's are extremely focused on numbers and making goal. I wish they could be more focused on the quality of their serviced rather than the numbers,

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Kenneth Okerlund

June 9th, 2017

Pretty good clothes, but the pricing is on the higher end of the scale.

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