Dillard's Logo
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17 User Reviews

Dillard's is another high-ranking retailer, and is one of the nation's biggest in fashion, cosmetics and home furnishings. Annual sales exceed $6.6 billion, and there are 274 Dillard's locations that span 29 states. Additionally, there are 23 clearance centers and an Internet site.

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The Good

  • Simplistic website
  • Shopping options
  • Great customer service

Dillard's get a huge thumbs-up for an amazingly elegant yet simplistic website. Everything is a bit mellow, allowing customers to immediately locate the section of children's clothing they are searching for. In addition to online and in store purchases, catalogs can be requested for phone orders or mailed in order forms. The website features side columns that allow visitors to search by category, and category. The center of the website displays clickable pictures of various categories by size. Very easy to find that perfect child's clothing item, with minimal searching.

Pricing seems to be in the moderate-moderate high category. For items listed, the price appears to reflect average and fair prices.

Outstanding, personable customer service experienced through the phone service line. Reps are known to be polite and courteous, with the goal of quickly resolving any issue or complaint.

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The Bad

  • More expensive

Dillard's caters to shoppers that are looking for name brands. When searching through their website you will notice that featured brands are displayed prominently in their browser. If you are looking for deals or generic brands at cheaper prices Dillard's is not the place to look.

In addition to strongly advertising name brands Dillard's also caters more to certain demographics than others. Their website is geared toward a female audience. Children's and men clothing can be found on the website but women's apparel and products are what is mostly pushed on the customer that visits the Dillard's site.

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The Bottom Line

Casual yet effective website: check. Moderately-high yet standard prices: check. No negative points: check. Dillard's seems to be an overall winner in our book. Courteous and prompt customer service, easy return processes, with brick and mortar stores coast to coast. Three things to sum up Dillard's: easy-breezy, sophisticated and the everyday store. Run out to your nearest Dillard's for your next children's clothing purchases, or do some 'net shopping.

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Star Rating

4.1

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17 Reviews

Review Breakdown

5 grade

47%

4 grade

24%

3 grade

18%

2 grade

12%

1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Eddie Rios Ogden, UT

Dillard's is the down right the best department store out there. They lead in pricing, selection, variety, and service. They lead in what matters - creating a great shopping experience. They carry all the hot brands and makes it easy to shop with their helpful staff. Thank you!

1 year ago

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Pekeiydra Williams Tallahassee, FL

Dillard has the best ball gowns! I shop here all the time because they have everything. I brought my dad his favorite Burberry cologne from here. The staff are very nice people as well and helpful.

1 year ago

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Mandi Smith American Fork, UT

Dillard's has amazing quality clothes that are cute and comfy for children! Their sizes match the fit of the clothes perfectly and never disappoint my needs and wants.

1 year ago

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Allison Campbell Jackson, MS

Dillard's have one of the best dresses that fit almost up to a size 30. Their sales are wonderful I got 2 homecoming dresses, a tux, and shoes for about $300.

1 year ago

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Jada Scott Provo, UT

I have four kids and love to shop at Dillard's to find cute and comfortable clothes for them. Dillard's always carries the latest styles and their clothes are good quality.

2 years ago

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Martha Sensiba Pinetop-Lakeside, AZ

When I go to Dillard's I know I will find good quality clothes. The customer service I receive is always so helpful.

2 years ago

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Michelle Hawker Las Vegas, NV

Dillard's does offer a large variety of clothing. Prices are reasonable, their sales are great. However, I have to think long and hard about shopping I have found the customer service at our local store to be below average.

3 years ago

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Madi Thompson Ogden, UT

I've personally worked with Dillard's in the past and I didn't have a very good experience. All the employee's are extremely focused on numbers and making goal. I wish they could be more focused on the quality of their serviced rather than the numbers,

3 years ago

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Amelia Gibson South Jordan, UT

Dillard's is a great choice, they have tons of options and a huge variety of prices to best fit your circumstances.

2 years ago

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RJ Provo, UT

When I went to their store, there was an associate who was quick to come help, but it was hard to find someone to help us after we had spent some time there.

3 years ago

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Katlyn Hockman Houston, TX

Dillard's is an easy site to use but they charge really high prices for the quality of the baby clothing.

1 year ago

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Eric Gagnard Dallas, TX

Nice clothing options and cheape prices than the competing retail stores. Highly recommend

1 year ago

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Kristin Pleasant Grove, UT

Dillards has good quality clothing for children. They also have very good sales in February!!

2 years ago

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H Moore Lehi, UT

I always enjoy shopping at Dillard's, and I especially love their dress department.

2 years ago

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Ashley Pleasant Grove, UT

Nice quality of clothing for children but not as much variety

2 years ago

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Michael Ogden, UT

Great deals. Especially the first of the year.

3 years ago

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Kenneth Okerlund

Pretty good clothes, but the pricing is on the higher end of the scale.

3 years ago

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