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Verizon

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2,073 User Reviews

9.0

Overall Score

LAST UPDATED: October 27th, 2021

Verizon Wireless is the largest service provider of wireless telecommunications in the United States with over 150 million subscribers nationwide. In business since 2000, the company was originally a merger of Bell Atlantic and GTE, and over the last several years it has picked up several smaller regional carriers to build the largest wireless network in the United States.

Verizon has a wide variety of products and services to offer customers, including wireless phone service, basic phones, smartphones, tablets, wireless Internet, cloud storage for photos, videos, and other media. Verizon is one of the few companies that allows customers to integrate their Internet devices and cloud media. 

Regarding Verizon's quality as a cell phone provider, there are several pros and cons worthy of consideration in addition to the 700+ Verizon reviews below. 

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The Good

  • Devices Available
  • Plans Offered
  • Top Features
  • Smart Family
  • Deals

Devices Available 

Verizon has the best selection of phones, including all of the latest Android and Apple devices, including ASUS, Google, LG, Motorola, Palm, Apple, and Samsung brands. Notable recent models include:

  • Apple iPhone Xs
  • Apple iPhone Xs Max
  • Apple iPhone Xr
  • Samsung Galaxy S10
  • Samsung Galaxy S10 plus
  • Samsung Galaxy S10e
  • Samsung Galaxy Note9
  • Google Pixel 4

Customers also have the option of device trade-ins or bringing their current phone. In fact, when you switch to Verizon with your current phone, you get a $250 PrePaid Mastercard in addition to a free SIM card when you order one online and pick it up in the store. 

In addition, the Verizon store has basic phones (Kyocera, LG, and Sonim brands), certified pre-owned phones, pre-paid phones, and phone accessories like the Apple watch, other wearable tech, HD security cameras, voice-activated wireless speakers, and charging pads. 

Plans Offered 

Verizon offers a broad variety of plans in order to suit a range of customer needs. Plans include: 

  • Unlimited ($35-$60 per line per month with autopay) 
  • Shared data plans ($35-$70 per month total for an individual or family) 
  • Prepaid plans ($30+ per month) 
  • International plans (options for travel, prepaid international services, or talk and text from the U.S.) 
  • Connected device plans (for tablets, hotspots, and connected devices) 
  • Single device plans (for basic phones requiring only talk and text, or a tablet or hotspot requiring minimal data) 
  • Business plans for 5+ lines

Top Features

Verizon's premium plan, the AboveUnlimited plan, you pay $60/line per month plus taxes and fees, but you get several unique perks. Here's what you get:

  • 75 GB data at 4G LTE speeds 
  • Unlimited talk and text
  • HD-quality streaming (720p upload speeds)
  • Unlimited mobile hotspot (20 GB at 4G LTE) 
  • Verizon Up Rewards 
  • Talk, text, and data to Mexico and Canada
  • 5 TravelPasses per month to use in 185+ countries
  • 500 GB Verizon Cloud
  • Apple Music account 

The GoUnlimited and BeyondUnlimited include some of the above features, (including some mobile hotspot data, limited-time Apple Music account, unlimited data, unlimited calls, and unlimited texting) but not all. 

Smart Family 

Verizon has an in-carrier parental control system that works with the Smart Family app, which costs $9.99/month after a 30-day trial. The app has content filters for apps and websites, location tracking, the ability to pause the internet, and contact blocking capabilities. If you don't want the location tracking feature, you only pay $4.99/month. 

Deals

The carrier is continually providing promotional discounts for new phones and new customers but also consistently offers exclusive deals to military and veteran-status personnel, first responders (firefighters, police, EMS workers, retirees, and volunteers), and employees. 

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The Bad

  • Customer Complaints
  • Pricing 

Customer Complaints

Customer reviews give insight into some of the challenges customers can face despite the strengths of the provider. Some customers report that they did not like the original phone that they received and had to wait for an extended period of time to get a Verizon credit so that they could move over to a new device. 

There are also customers who have experienced long wait times or failure to get their questions answered by tech support. In this case, the popularity of the carrier can be a detriment to the customer service experience. 

Pricing 

Verizon's reputation as the carrier with the best network coverage comes at a price. Prices for Verizon's unlimited plans start at $35/line per month and cost up to $60/line per month. Other carriers are generally more affordable. However, you usually get what you pay for. 

Per Verizon's terms and conditions, if you cancel a line of service after 14 days of signing a contract, you must pay an early termination fee. 

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The Bottom Line

Verizon offers one of the most complete cell phone service packages available on the market, excellent network coverage, and it has strong overall customer reviews despite the occasional negative feedback. 

Customers who decide to go with Verizon as their cell phone provider can expect the following:

  • Extensive phone selection: Verizon has all phones in high demand and offers financing 
  • Unlimited talk and text: this is standard with all packages
  • Unique perks: an Apple music account is included with the unlimited plans 
  • Easy to expand service: add lines or set up a business account with ease
  • Billing features: customers can text in to inquire about their account usage status for that billing cycle
  • Parental controls: the Smart Family app gives parents phone monitoring tools 
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Star Rating

4.0

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2,073 Reviews

Review Breakdown

5 grade

43%

4 grade

32%

3 grade

13%

2 grade

4%

1 grade

7%

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Quality

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Elizabeth Schleisman NC

I started using this service about 6 months ago. Compared to my previous service, I'm paying 3 times more $$, which is absolutely redic. I changed to Verizon due to needed USA wide coverage due to traveling. If I didn't have to travel, I would definitely change to another service due to the cost being so high.

1 day ago

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LP ID Rexburg, ID

YES, they are more expensive, but they have the best coverage in rural America. Living in places like Montana and Idaho, you have to pay more to get better coverage. If that wasn't an issue, I would go with a different company.

1 week ago

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HC Brana Sanford, FL

I would give it a 5 star if it would not be so expensive. We are 5 lines and their prices were almost double of t mobil and the rest. Their service was great while we had them.

3 weeks ago

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Esther Haynie Dallas, TX

When I had Verizon a few years ago and traveled from TX to NY I was the only one of my friends that did not hit any dead spots while everyone with different carriers other than Verizon did. This is not true now. I left Verizon for a while due to price hike and then my daughter offered to put me on her plan to save money. Overall disappointed in current service due to dead spots and internet and maps not working unless I connect to cellular data.

2 months ago

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KimDugan Kailua, HI

Their customer service is efficient and when you call for help, they typically route you to a local branch. This means you will not have to deal with foreign call centers and issue with lack of internet resources on the other end. Additionally, many functions for billing and parental controls are available in-app. My only critique here is that the security measures can be a bit of a pain if you have a family plan and some members are temporarily or long-term located away from whoever started the account. There is limited access for other members of the family plan and this can complicate things like changing your part of the plan, a device, or running an upgrade. Aside from that, I have had only positive experiences with Verizon!

3 months ago

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MNO O Lawrenceville, GA

They have the best coverage and the only coverage where we live. I just wish it were better and the prices weren’t so outrageous for internet.

1 week ago

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John Bell Danville, KY

exceptional coverage throughout the country, and most foreign countries I have visited. Have remined consistent with my pricing, a little higher that others, but I feel i have better coverage than with other companies.

1 month ago

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Arden Lincoln, NE

Pretty fast and pretty reliable. My call quality is usually good, even traveling and out in rural areas. The rural coverage isn't as comprehensive as it is for some other carriers, but Verizon also won't try to put a stranglehold on your wallet like AT&T so I can't complain too much. Also seems to be a good choice for lots of lines. My dad carries my aunt on our plan because she struggles to afford it, and we all have unlimited data.

3 months ago

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Jean Durbin Litchfield, IL

The reception where I live is great, but we are currently in another state and the reception is horrible. Usually, 0-1 bar on a good day & forget anything once you go in a building. The first time I spoke with customer service, the agent was very understanding & opened a ticket for the Technical Engineer Dept to check into the issue. After I responded to a general text asking where I was having reception issues, the ticket was closed without any response from the company regarding the resolution. I called a 2nd time & again, the agent was very helpful & understanding. He could not find the original ticket & opened a new one. He also searched for a nearby 4G Verizon tower & found that there was one about 5 miles away. We are in an area that is mostly small towns of about 1-5k people, and only 30 miles from 2 major cities. With those demographics, one would think the reception would be better. A couple of days later I received a message from Verizon with a generic video answer attached, basically stating that they could not do anything to boost the signal in this area & perhaps I should buy a wifi booster (how does that help me outside or anyplace that is not by the booster?). Was nice to talk to a live agent, but that was the end of the human contact. Too bad! Too bad we're stuck with Verizon until our phones are paid off, or I'd switch companies now that had humans responding and actually tried to resolve the issue.

4 months ago

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Tammy Koch St Louis, MO

I've had a family account with them for a long time (10+ years). Service has always been fairly reliable. Just wish they honored the long time customers like they do new

1 month ago

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Chris Bright Tempe, AZ

Great service overall, albeit a bit pricey, I think you have to pay a little extra for excellent service. I wish they offered existing customers free phones like they do new customers. Loyalty should count for something.

2 months ago

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Caloway Salt Lake City, UT

Currently have Verizon as a phone carrier. They are great, a little pricier, but good coverage. If you go anywhere outside the US they will get you with their outrageous fees ($10 bucks a day to use cell service). My sister has a different carrier and foreign travel is included in her phone bill and the bill is still significantly less than mine.

8 months ago

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Darrin Pelham Rincon, GA

My wife and I have a difference of opinions on Verizon. My wife wanted to make the switch due to the fact that she could not get service in her building and with Verizon she could. I go all over the state at times with my job and there are times that I don't have service in places that I did have in places with my previous provider. We have had no issue's with customer service and we have had to call them more than I would like to say. We have had to replace phones, change plans and add and subtract lines with no problems at all.

4 months ago

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K.H. Tehachapi, CA

Verizon seems to have the best service where we live. However, over the last couple of years we have started losing service and getting dropped calls in places we never used to. I wish that Verizon, (for the amount we pay each month), would figure out how to increase their service to their customers. We need fewer dead spots, dropped calls and lower prices. Overall Verizon is still the best wireless service out there.

4 months ago

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Amanda Stephan Knoxville, TN

Service can be spotty at times, as service with other carriers can be. But any time I have had an issue, I have found customer support/IT staff to be very patient, helpful, and downright pleasant to deal with. Be aware of contract shadiness. If you have the original unlimited plan, the company will try to trick you into "upgrading" which will land you with an "unlimited" plan that is not truly unlimited.

5 months ago

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Colin North Fork, CA

Get good service in the area I live in. They give rewards for paying my bill each month which is a plus

1 month ago

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Michelle Powell Anderson, SC

Phone service is pretty good but when you pay off your phones and you think that your bill will be that much cheaper….think again! There all of a sudden fees that just magically appear on your bill.

3 months ago

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hemant mahidhara Grafton, MA

Used Verizon mobile service for many years. I love their coverage signal strength. When my friends with other providers did not have a signal I would invariably have a good number of bars. Loved their service.

3 months ago

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Roseann Goodale Jacksonville, FL

Service used to be the best everywhere however here lately it does not seem to be very good not sure why and customer service can't advise. Just want me to upgrade . My husband has the top of the line phone and has the same issue.

4 months ago

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Joshua Squire Ogden, UT

Verizon is the most reliable service in my area. I like to spend a lot of time up in the mountains and I always have a signal longer than my friends with other providers. The plans are more expensive than other competitors but overall I have had a good experience with Verizon.

4 months ago

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Jerry Harker Heights, TX

They have their issues such as coverage of certain locations statewide, but overall they work everywhere you travel to. Prices on phones are reasonable, good quality service technicians and courteous representatives, human touch with real people yet their recorded technical help is awesome.

4 months ago

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Wayne Allen Yerington, NV

Good quality service, but when renewing my service with a replacement phone and adding a third phone to my account. I decided to take the UNLIMITED program for service. Guess what it is not unlimited for anything other than talking on the phone. Everything else has caps that are lower than everyone else. And when going into one of their "stores" their excuse is that they can't any phone service, program changes, or anything else because they are just a sales location. You have to go to a "company" store to rectify anything. I returned my phone and changed to T-Mobile. Better programs at cheaper prices and much nicer people. Good buy, good riddance Verizon!

2 years ago

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Mr. E Cheshire, CT

Verizon, what a love-hate relationship that was. I chose Verizon primarily for the same reason everyone else does; Coverage. They do have the best network, but the gap is closing. Recently, I think they’ve recognized that the competition is catching up in terms of coverage and this has forced Verizon to be more competitive in their offerings, which is always good news for the customer. During the time I had Verizon, I also had Metro PCS (which uses T-Mobile’s network. My Metro plan was $25 a month, so it was worth the convenience of having 2 phones). In the beginning, the differences were night and day. My Verizon phone would get service in many more areas than my Metro PCS phone would. But after 2 years, that changed, DRASTICALLY. T-Mobile’s service has improved so much to the point where the differences were negligible (and this was traveling in the Northeast as well as Colorado, New Mexico, Florida and Puerto Rico. In Florida and New Mexico, my MetroPCS service was actually better). Although, the Verizon phone service was still outperforming my MetroPCS overall, the difference in service wasn’t enough to justify the cost. I noticed that the times that the Verizon phone did work where my Metro phone did not, it was mostly on 3G or 1x, so the call quality wasn’t what you’d expect in 2019. The straw that broke the camel’s back was when I tried to upgrade my Verizon phone at Best Buy. They were having a deal on iPhones that would’ve saved me $150. There was a restriction or glitch having to do with my Apple Watch being paired to my existing iPhone that prevented me from doing the upgrade at Best Buy. The computer at Best Buy said I had to go to Verizon to do the upgrade. Verizon stores aren’t known for offering good deals on anything, and when they do, there’s always the catch that the discount is applied over the course of 2 years instead of at the point of sale. This was a problem for me because I normally pay off my phones in the first 2-3 months so I don’t have to pay for the phone AND my service. It’s easier for me to just bite the bullet and pay for the entire phone asap and pay a much smaller phone bill moving forward. I also didn’t like the fact that when you get a phone at Verizon, whatever you pay towards the cost of the phone needs to be paid up front or you have to pay for the entire thing in one lump sum. For example, I got an iPhone XS Max at Verizon in October. Total price was approximately $1,250. I put down $800 at the onset which reduced my balance on the phone. But Verizon wouldn’t accept partial payments on the phone beyond the minimum amount unless I was paying the whole thing off. I planned to pay it off in $150 installments every month until the remainder was paid, but since they wouldn’t accept that, I had to pay them the remaining $450 in one lump sum. It’s all a ploy to keep you on the hook and that’s what I didn’t like. Besides that, the international rates are ridiculous and the data throttling limits are too low (22GB vs 35GB with MetroPCS and 50GB with T-Mobile). I can see why Verizon got away with this back in the day. Back then, they were the only game in town in many regions. That’s no longer the case and that’s why I left. They need to ease up with the restrictive policies.

2 years ago

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SSawyer New Haven, CT

I've been with Verizon for what seems like forever, primarily because their coverage is the best. Rarely ever have a dropped call or problems connecting over their network along the entire eastern seaboard. My only complaint is that in the past they didn't give rollover minutes and their plans were very expensive compared to other companies. Recently they started offering their Edge program with unlimited texts and unlimited messages for roughly the same pricing so they are learning how to keep customers happy. Don't like that the loyalty program has basically disappeared. You used to receive a large credit towards the purchase of a new phone every two years. They will still give you a credit but now they have added a fee when you activate a new phone which offsets the credit. They also have stopped giving corporate discounts to all accessories. I bought a mophie case for $75 with my discount for my Samsung III but when I went to buy the case for my Samsung IV I had to pay the full price of $100. They can nickel and dime you on certain things. I was very disappointed in the fact that I was paying about $8 a month for insurance on my Samsung III and when it died after about two years (so I paid almost $200 for insurance over that time) I was told the insurance was with a third party and I had a $100 deductible (making my ultimate cost for a refurb replacement $300). Was not happy at all and find this very deceptive. Ended up having to buy the new Samsung V for about $250 which the edge plan lets you pay for over 24 months.

6 years ago

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Kenneth Hall Irmo, SC

Generally very good customer service. Some plans can get confusing, especially when just introduced

3 weeks ago

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Wayne N Phoenix, AZ

Verizon has always been great. I had them for a few years before I switched to a different carrier due to financial constraints.

2 months ago

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Morey Weinstein Irmo, SC

We tend to get pretty good coverage but there have been times when I have been on the phone with them for 2 hours due to billing issues.

2 months ago

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Caitlin Lansdowne, PA

Verizon has wonderful service with overall good cell service and great cable tv channels. I keep Verizon because I am happy with the service but it is a little expensive.

3 months ago

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Deborah Bastien Guyton, GA

I have been dealing with Verizon for many years. I have been able to contact support to change my plan as needed to save money. My service has always been good very seldom do I have any issues.

6 months ago

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Madeline Baker Akron, OH

We use because it is the only cell carrier where we get great service. However, being a long time customer has its benefits and if you ask for better rates usually customer service will help you out!

4 months ago

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Pati Ogletree Phoenix, AZ

Verizon has really dropped the ball on customer service. Been a customer for over 10 years and their customer service has gone down hill. Very disappointing but they do have good cellular towers.

4 months ago

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Dance Dad Winston-Salem, NC

I have been with Verizon on and off for over 10 years. Their service should be compared to no others. It is hands down the most reliable service when it comes to overall coverage of the USA for me.

4 months ago

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Heavensenthorse Clermont, FL

We have been a Verizon customer for years. We love the availablitiy of Verizon while we travel the eastern states. I did not give it a 5 star due to price only. It is stupid expensive compared to others.

4 months ago

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Kathy Miller Titusville, FL

I have been a customer of Verizon for 25 years. Their phone service is excellent and their customer service is superior. They are a little pricier than others, but I'm overall satisfied

4 months ago

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Ashley Papst Fremont, NE

When signing up for my plan I was able to get the new Samsung Galaxy 10e for free. After being with two other companies I find that Verizon has way better service. The only negative thing s I found were the price ea little high and I cracked the screen on my phone a little over a month after I got it and they wouldn't cover the screen.

8 months ago

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Dr. Brown New York, NY

Billing system is a problem. Used to be that if a bill was allowed to be paid anytime within the 30 day billing cycle and maintain your account active. Now bill is due immediately upon the beginning of the billing cycle otherwise your account is suspended shortly thereafter.

8 months ago

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Rachel Kovel La Grange, IL

I have had verizon 18 yrs I'm moving out of my family plan. Verizon is all I know I see much cheaper plans but I cant afford to drop a call when on the phone with a customer I don't want to leave Verizon but I need a 2 line plan but everything is 3 or more lines. I love Verizon and scared to try somewhere else seriously does t-mobile come close to Verizon. There customer service is rude when I had to deal with them Only thing that needs work on I gave 2 stars for customer service but not showing it only my 4 star over all smh

1 year ago

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BJ Tenney Woods Cross, UT

I've used Verizon for 10+ years. Their service availability is top notch. I've been in some fairly remote places camping and able to find service when no one else could. I also like their new verizon up rewards where I can use credits towards small rewards. I haven't dealt too much with the customer service side of things, so can't comment on how good/bad that is.

1 year ago

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Tammy Geddie Tuskegee, AL

I get pretty good cell service everywhere I go. I really like that. I have the all you can use and anytime internet service and anytime minutes as much as you need on a family share plan. So I have my family of four on the plan. But the internet slows down for us after the first week. So even though we can 'use all the data we want '. Verizon slows it down and it's not really all we want. My bill each month is very high around $400 a month but I am paying on some equipment to. So mixed feelings.

1 year ago

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James Rice

We have had good service with Verizon. We used a competitor for almost 20 years but when we moved to the rural south, they just did not have good coverage. We switched to Verizon and we've been happy. There are still plenty of areas where coverage is spotty in rural areas, but it's much better than our previous service. Verizon seems to have excellent customer service and the people who work in their stores are knowledgable.

2 years ago

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Marie-Louise Mercer Seattle, WA

In my office we have employees with T Mobile, ATT and 2 people with Verizon. I am one of the Verizon users because I travel and it has good coverage. However in the last 6 months I have received rob calls every day. They began with numbers that were similar to mine. I dutifully blocked each one daily. Now the calls are from all over the country and the leave messages in Chinese. We polled we discovered that the only people in our office who get these calls are Verizon users. Verizon does ‘sell’ an app to filter......

2 years ago

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Lori E Chesterton, IN

I like their expansive coverage areas; I get calls when people with other providers do not. I understand that "you get what you pay for", but their charges & fees are excessive! My experiences are usually pleasant when in the stores and I believe they have quality people working for them, but they need someone within the company that can make some cuts so that the charges aren't so high. At the very least, they can offer some type of discount for families like mine who have 6 devices on the account for over 10 years.

2 years ago

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Erik Larson Rocklin, CA

It's the only cell service in my area and I rarely have issues. Now the bad news, their solution to regulating your childs data usage is to cancel the phone service for 90 days. Even better, canceling for 90 days doesn't prevent your child from using his phone via a wifi connection. Their backup solution to that is to take your childs phone and install an app that allows you to monitor and regulate their data. Really?

2 years ago

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McKinzie Figueroa Provo, UT

We have used Verizon for the past few years as our cell provider. We originally chose them because the price was the best for what we were needing. They had a great deal for switching over to use them that we were able to take advantage of and basically get a new phone. Their coverage is great. We have found very few spots where we don't have service (generally when we are out camping or hiking). Every time I have called in needing help they have been very helpful and kind. I would recommend them if you are looking for a reliable service.

2 years ago

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Tera Layton, UT

I was with Verizon for 20-plus years absolutely love them their customer service was wonderful the people were very helpful. But I had to change carriers because the prices just kept going up and up and I could not afford to pay the phone bill anymore. And I thought being a loyal customer for so long that I could get some kind of a better deal but that's not how it worked so I ultimately had to go to a different company but was sad that I had to do so

3 years ago

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Bonnie Slocum Layton, UT

Verizon has had great coverage and we've rarely had a reason to complain. Their office always has nice people to work with when something goes wrong with my phone. One time my husbands screen went purple and we didn't have insurance. The team member helped us get put on insurance right then because they happened to be under open enrollment and the phone was replaced.

4 years ago

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Michael Martinez Belleville, NJ

I've been with Verizon for over 10 years now and they always have the best service available. A lot of other companies I've dealt with doesn't get service in my hometown so when I go back to visit, I don't want to have to deal with where I can get service. It's 2016, there should be service everywhere. The problem I have with them is that they are really expensive. I pay about $140 for two lines of service. I think that's a little crazy and they've tried to help me lower my bill which is nice but I still think it's pricey.

5 years ago

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Mim Lauj Hudson, WI

I have been with Verizon for 10+ years. Service coverage has always been the main reason I've stayed with them. I'm in the Midwest where cell coverage gets dicey when we are out camping or hunting/fishing. Where other carriers lose connectivity Verizon coverage has prevailed. The only reason it's a 4 star review is that they are expensive and I prefer in person sales help but there's a disconnect with what the sales person says and what actually happens to my account online afterwards. I've never had a billing issue.

9 months ago

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jedimvma Tysons Corner, VA

I was a verizon user for at least 5 years, with my aunt. i love the service. i had the best service and i often miss it, as i'm currently with a different provider because they have lower prices and i can no longer afford verizon. my only complaint with verizon was unexpected charges. i dreaded upgrading my phone because there was always extra charges, other than the ones i was aware would come up with phone upgrades.

9 months ago

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Rodney Shaffer Florence, KY

I've been a long time Verizon customer - over 15 years. The service is great. I rarely have dropped call regardless of my location. I'm always amazed when friends or family have to walk outside to get calls - in our home or their own. I never have to worry about that. My only issue is the ever increasing prices and plans. As a couple that doesn't use a lot of data, it doesn't seem worth the additional expense. However, I understand we're paying for the quality & great coverage.

10 months ago

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