Verizon Wireless, also known as “Verizon” to customers, is the largest provider of wireless telecommunications in the United States. They have over 123,000,000 subscribers, and have 2,330 store locations throughout the fifty states. Verizon Wireless has been in business since 2000. Verizon was originally a merger of Bell Atlantic and GTE, and over the last ten or so years, has picked up several smaller regional carriers to build the largest wireless network in the United States. Verizon also has a wide variety of products and services available to its clients. In addition to basic phones and smartphones, customers can purchase tablets, wireless Internet for their computer, as well as other products that can help customers access Verizon’s cloud to store photos, video clips and other media. Verizon is one of the few companies making it possible for customers to “integrate” their Internet devices and cloud media.

 

Rank Chart
Price
Contract Length
Our Score
#1
$60/3GB
None
6.7
#2
$15 - $50
month-2-month
6.2
#3
$9.99-$199.99
Optional
6.1
#4
Verizon Logo
$70/4GB
2 Years
5.9

The Good

After reviewing Verizon’s services, there are several quality components of their business model that should be pointed out.W Verizon has the best selection of phones for their clients. They sell 26 different Android devices, meaning that the customer can choose a popular operating system and have plenty of different devices to try out. Verizon also has several models of the BlackBerry operating system. BlackBerry is still a popular phone device among many different business decision makers. There are also several Windows phones to choose from. Most providers do not offer the same options when it comes to BlackBerry and Windows operating systems.

For most contract carriers, they really “jack up” their data prices as you increase the number of gigabytes that you get per month. We found that the pricing for each service level did grow incrementally, but it was not an “exponential” curve as we found with other carriers such as US Cellular. The More EVERYTHING plan tops out at 100 GB, but the pricing is pretty affordable if you select this monthly option. It is also important to note that all plans included unlimited talk and text.

Verizon includes its overage fees in a clear, understandable language to keep their customers from being charged for services they did not realize were covered. The overage fees are also not outrageous. We found that 1-gigabyte plans and higher are subject to a $15 fee for each gigabyte of overage. It is also helpful that Verizon states the average use per Verizon customers. This is a helpful metric for when selecting a data plan.

Verizon also makes it easy to expand your plan to serve a family or a small business. Verizon’s family plan is structured very clearly and the data plan price doesn’t increase, you just pay slightly more for each individual line. If you purchase a 10 GB plan for your family (the recommended), it is going to be very easy to monitor this among all the lines that use the same data plan.

Lastly, Verizon provides texting features for billing. There are several different “texting” shortcuts that clients can use to check their bill status, inquire about their data usage, and even check one’s status toward upgrade eligibility. This is truly one of the best text interfaces for checking on one’s account in the industry.

The Bad

Since Verizon is one of the largest cell phone carriers in the world, it is only reasonable to expect that there will be unhappy customers. Most commonly, customers reported that they did not like the original phone that they received and had to wait for an extended period of time to get a credit so that they could move over to a new device.

From a customer service experience, there are customers who have experienced long wait times or failure to get their questions answered. There wasn’t an easy-to-find email form to email a customer service representative. Their live chat feature was also somewhat clunky and slow. The site also made it somewhat difficult to understand the difference between the Everything MORE and Single Line plans.

Verizon is also not very clear when it comes to the smartphone versus iPhone device service line additions. The exact terms and conditions are not outlined clearly and Verizon made it look as if the customer had to get an iPhone as part of their More EVERYTHING contract. However, our experts have found that the customer could purchase a plan without an iPhone. Also, there is the addition of Verizon EDGE to some products. Prospective customers should look into that as well before enrolling in the service.

Another issue that current customers have had with Verizon was the paperless statement option. Verizon currently does not offer an incentive for the customer to change over to this option and customers said they didn’t always receive their email on time. One customer didn’t get their paperless statement and found that this caused them to get behind on their payments. Fortunately, the customer was credited back their late fees and was able to get their service going again. Verizon should make its paperless statements more customer-friendly and give its customers an incentive to use paperless billing.

Our experts found some non-contract carriers that gave their customers a discount if they set up an automatic payment. We felt that a contract solution with a similar premise would create less confusion for customers if they elected the paperless statement format.

The Bottom Line

Overall, Verizon offers one of the most complete cell phone service packages available on the market. Verizon is the largest provider of wireless services in the United States and is a great fit for many different customers, as their products and services are customizable for many different situations. Those who decide to go with Verizon can expect the following:

  • Extensive phone selection – Verizon offers almost every phone operating system available
  • Unlimited Talk and Text – this is standard with their pricing packages
  • Easy to expand service – add lines or set up a business account with ease
  • Billing features – customers can text in to inquire about billing information
  • Limited customer service – it can be difficult to get basic questions answered in a reasonable period of time
  • Technology issues with paperless billing – customers will still need to stay on top of their billing

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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30 Verizon Reviews

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  1. User Score

    8

    November 29th, 2016 Lyndhurst, NJ

    I love Verizon Anytime I have an issue, they always walk me through it and really help me out. Their customer service is the best. I really can’t stop saying enough things about them.

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  2. User Score

    9

    September 29th, 2016 Belleville, NJ

    I’ve been with Verizon for over 10 years now and they always have the best service available. A lot of other companies I’ve dealt with doesn’t get service in my hometown so when I go back to visit, I don’t want to have to deal with where I can get service. It’s 2016, there should be service everywhere.

    The problem I have with them is that they are really expensive. I pay about $140 for two lines of service. I think that’s a little crazy and they’ve tried to help me lower my bill which is nice but I still think it’s pricey.

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    1

  3. User Score

    8

    July 29th, 2016 American Fork, UT

    Would recommend Verizon…we’ve been with them for years and have been happy for the most part. Only issues in the past are w/ product not working and having to get a new one.

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  4. User Score

    1

    June 1st, 2016 Lowell, MA

    The new scam from Verizon Wireless, it’s the Jetpack. They don’t tell you how much faster it uses data than your iPhone. They tell you as long as you don’t download music or movies it doesn’t use much data and if you’re just looking at email of surfing the web for a short amount of time, it doesn’t have a negative impact on your data usage. I called Verizon Wireless because after 16 days I received a text from them indicating I was at 50% of my data usage. Per my conversation with the customer rep I was told to make sure I turn it off when I was not using it because it is using a ‘SMALL’ amount of data even if you’re not using it. How come the little detail was omitted at the time of purchase. My bill went from using less than 6g a month to over 12. When I called I was told to buy more data or pay the overage ($15/g). This device is a scam, they told me it would cost $10 a month and won’t have a significant impact on my current data usage. To increase my data to the next level it cost $20 now I’m up to $30. Due to deceptive sales practices I tried to get out of my contract but was told the penalty for early termination is $175 (this is the big part of the scam). A Lower level service rep suspended the service for 6 months said they would cut the cost in half, because of the deceptive sales practices. After six months I called back and I asked to talk to a supervisor he (Robert) told me to bad you have to pay the penalty in full $175. I’ve been a Verizon customer since 1994, I was told how much they appreciated my loyally, but sorry we can’t do a thing for you. BEWARE what you buy from Verizon Wireless their only interest is to scam you for as much money as they can. Please beware of their new scams and deceptive sales practices.

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    1

  5. User Score

    3

    July 26th, 2015 Egg Harbor Township, NJ

    I found their customer service to be terrible. If you ask for corporate or a manager you never get one. In the store you go in for a phone and they try to sell you nonsense accessories you don’t need. They made a billing error in November of 14 and it still is not completely resolved. Never again will they dupe me into being their customer——-anything is better, even prepaid, The bigger you are the harder you fall —-you can’t keep treating people so poorly.

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    1

  6. User Score

    0

    July 22nd, 2015 Scranton, PA

    I went it to a Verizon store and was told that I can’t keep the plan I have. When my contract is up I have to pay the same for less. I get 6gigs of data and was told that will be dropped to 2gigs, for the price I am paying. But I could pay more to keep the 6. I asked why, they told me this is what Verizon is doing, doesn’t matter if you had them as your carrier for 20 years or 2 minutes. I told them when my contact is up I will be leaving. They have no loyalty for me, then I have none for them. They are not the only carrier in town, they aren’t even the best.

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    3

  7. User Score

    5

    July 21st, 2015 Escalon, CA

    Terrible experience after being a customer for over 15 years. Had two different CSR’s give me two different upgrade options. When I asked the second person why I was not getting the same upgrade as the previous CSR she tried to tell me that she has never heard of that program. Strange….I have the message here from Verizon showing me my options. After she tried to do the bait and switch, I held my ground and notified her I was going to call corporate. She went in the back room and …Shazaam…a program appeared. Now, after I complained to corporate about the incident, I received a message that they have been trying to get a hold of me to discuss the issue. They did not….only the one message saying they have repeatedly tried to discuss the issue with me. Spent $700 for two IPhones and additional data….and accessories which is where they make a great commission. Sad thing…..Sprint, At&T, T Mobile, are the worst in terms of coverage and upgrades on phones after two years.

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    3

  8. User Score

    1

    July 20th, 2015 New Carlisle, OH

    cant wait for the contract to end so i can move to a new carrier horrible service

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    2

  9. User Score

    10

    July 19th, 2015 Kemmerer, WY

    Verizon has always taken care of me. I love Verizon.

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  10. User Score

    1

    July 18th, 2015 Milford, OH

    Had problem with my new s5 and the upgrade to lollipop. having terrible service problems that weren’t there before. Their response was to wait on the upgrade to the upgrade. so in the three months i am waiting i have horrible service. Upgrade came and not much better! I am paying prime rib price for bologna service!!! Reading online I see I’m not the only one with the same problem. Their solution is to put a band aide on the problem. I am stuck in a contract so I don’t have much recourse. As soon as I’m free I’m leaving!!!!

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    2

  11. User Score

    2

    July 17th, 2015 Detroit, MI

    The absolute worst customer service ever. Trying to get a resolution to issues and each operator will pass the buck claiming it’s out of their training capabilities. When asking for a supervisor the operators will leave customer on permanent hold or transfer so many times it will hang up line, when I called back only to go through the same horrible experience. I’ve had and on going issue with VZW for 2 years with billing and no resolution yet. I hate calling every month attempting to get help only to be lied to. I’ve been told someone higher than a supervisor will be calling that call never happened. Operators will hang up when they can’t solve issues, they don’t keep notes on your account so you won’t have to explain multiple times . If we did not travel across the USA with our trucking business I would find another cell service but nobody in USA has better connection. I also don’t want to be charged for beating the 2 year contract Im bound to. As a lo g time customer they call me VIP but trat me like crap everytime, I’ve sought out an attorney for my ongoing g issue, inconvenience pain and suffering.

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    3

  12. User Score

    8

    July 16th, 2015 New Haven, CT

    I’ve been with Verizon for what seems like forever, primarily because their coverage is the best. Rarely ever have a dropped call or problems connecting over their network along the entire eastern seaboard. My only complaint is that in the past they didn’t give rollover minutes and their plans were very expensive compared to other companies. Recently they started offering their Edge program with unlimited texts and unlimited messages for roughly the same pricing so they are learning how to keep customers happy. Don’t like that the loyalty program has basically disappeared. You used to receive a large credit towards the purchase of a new phone every two years. They will still give you a credit but now they have added a fee when you activate a new phone which offsets the credit. They also have stopped giving corporate discounts to all accessories. I bought a mophie case for $75 with my discount for my Samsung III but when I went to buy the case for my Samsung IV I had to pay the full price of $100. They can nickel and dime you on certain things. I was very disappointed in the fact that I was paying about $8 a month for insurance on my Samsung III and when it died after about two years (so I paid almost $200 for insurance over that time) I was told the insurance was with a third party and I had a $100 deductible (making my ultimate cost for a refurb replacement $300). Was not happy at all and find this very deceptive. Ended up having to buy the new Samsung V for about $250 which the edge plan lets you pay for over 24 months.

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    1

  13. User Score

    6

    July 15th, 2015 Tarboro, NC

    1 gig of data for new customer heck i was getting 3 on my prepaid for, plus navigation extra, then nickle and dime u for every little thing.

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  14. User Score

    0

    July 12th, 2015 Schenectady, NY

    High Prices! For the same service you can get elsewhere for cheaper! Nothing outstanding! only customer service reps that criticize you for paying on time and don’t value a good customer! Comment if you don’t pay on time we turn off your phone! REALLY! Asswipes! Over charges on Data Fees! Thrown off UNLIMITED DATA plan because needed to upgrade phone after my phone was lost in a home fire! REALLY! Scum bags! Termination FEES are outrageous! Can’t wait for contract to be up to DUMP VERIZON!

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    4

  15. User Score

    2

    July 11th, 2015 Archer, FL

    After being a longtime and formerly happy Verizon Wireless customer for years, for the past 5 months Verizon has continued to bill me for a home phone number I do not have. They continue to bill fees for a phone number based in California when I now live in a different state. Visits to the store where I did the transaction have not resolved this problem. Phone calls to customer service have not resolved this problem. I have complained to the FCC. I am extremely disappointed with this situation.

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    2

  16. User Score

    8

    July 9th, 2015 Apache Junction, AZ

    Just upgraded again and no problems again, they have been good to me, no issues.

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  17. User Score

    8

    July 7th, 2015 Waukesha, WI

    Service and the company are above average. On phone customer service is great. In store people much less than great. Politically they suck. Part of ALEC. Trying to take away net neutrality.

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  18. User Score

    1

    July 7th, 2015 Hendersonville, NC

    I am very unhappy with Verizon can’t wait to get out of my contract !!

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    2

  19. User Score

    10

    July 6th, 2015 Oregon, WI

    I love Verizon Wireless. It is the only cellphone company we have been with and the customer service has always been awesome no matter if I am in a store for myself or their with my mother in law.

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    1

  20. User Score

    1

    July 6th, 2015 Fort Payne, AL

    i had verizon from the 1980s til 2014 and service was ok except to expensive but in 2014 my wife had brain cancer and we could not pay a high bill ,leaving our last bill not payed . i tryed to talk to verizon about paying the last bill when i could and remember i had never been late on my bill but they were ass holes . they said it was late and they could do nothing about it , so it went on my credit report .and its the only bad thing on my report to this day. sometimes you just cant pay right then . my wife had a grapefruit size lesion cut out of her head,but god listend when i talked to him because my wife has done good after surgery. if i ran my bis like verizon does i would go broke .mabe thats why they lose a lot of people.

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    2