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1,877 User Reviews

5.3

Overall Score

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Jose Perea

Great customer service, great phone replacement policies

4 years ago

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David Velzy

Reasonably good cell coverage. Customer service calls can be exasperating.

4 years ago

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Anonymous

They have excellent customer service but they don't work everywhere.

4 years ago

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Jeremy Benson

They are awesome. Always helpful and friendly .

4 years ago

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Tony Loda

excellent (quality, customer service, pricing), except rural coverage

4 years ago

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Neil Andrews

Excellent service, coverage and plan features

4 years ago

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Michael E Messing

I had been disconnected from service told lie after lie again again like today I was disconnected 2 time in same day, voicemail never worked

4 years ago

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Tamu Wallace Milwaukee, WI

Do you know that without MY consent, T mobile paid a bill with MY credit card for my cousin because we are on the same plan....... NOT OK!

7 years ago

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santiago maas Bell, CA

muy bueno y servcio excelente

7 years ago

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Hany Aziz Mount Joy, PA

Awesome

7 years ago

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Miriam

Very good company serve by wonderful staff

9 months ago

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Iraida Alicea Marietta, GA

Service is fine. Customer service is not good, they are always messing up your account.

9 months ago

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Darlene Chaplin Philadelphia, PA

It's a great company an always available

11 months ago

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Pazzo Miami Plant City, FL

T-mobile is not bad. Good value for the money. Signal is good but spotty. Customer service is ok.

1 year ago

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Cody Castillo Tucson, AZ

best part about the company is the price is really good, however the signal can be a bit spotty in some places

1 year ago

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Suze Hunt-henderson Las Vegas, NV

T-mobile offers a great product, with great value for new phones.

1 year ago

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Orlando Fields Vincentown, NJ

Just transfered from sprint due to merger, so far excellent service, and quality customer service

1 year ago

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anupam sumessur Lorton, VA

5G all the way. Covers whole DMV area. No more losing connection

1 year ago

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Brandon Deck Santa Clara, CA

Coverage wasn’t as good as my last cell phone company but there 5G is very impressive.

1 year ago

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Gordicookie Orlando, FL

Worse company I have ever been part of. Sprint is in the worse hand ever. They don’t treat old customers with the respect and consideration that they should.

1 year ago

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SA Summit, NJ

Bought a family plan for my kids and have not had any issues. The overall service is great.

1 year ago

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Elizabeth Elizondo San Antonio, TX

Sometimes I have problems with the network but other then that I’m good sometimes employees can be rude

1 year ago

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Gema Gurrola Orem, UT

I was with Sprint and change to T-Mobile after they bought Sprint. They are responsive and helpful

1 year ago

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Ambar Houston, TX

It used to be really bad but they have improve in every aspect, service is now better

1 year ago

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Kat Saint George, UT

Good company . Doesn’t have the same reach as other companies. Price is reasonable.

1 year ago

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Trophi Wildt Evansville, IN

I hate that it says unlimited data but when you reach a certain point it goes so slooooow

1 year ago

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Katie Scranton Rochester, NY

I like the service! It was way faster than boost mobile. The price is a little high but not too bad

1 year ago

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Alberto Rivera San Antonio, TX

I switch to t-mobile because I thought that the price was going to be more affordable i was wrong

1 year ago

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Mina Trevis San Fernando, CA

Dropped called a lot in my area. Customer service is pretty good. But sales department are deceiving and not accurate.

1 year ago

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alfreda Stone Mountain, GA

customer service is good. I've been with this company for quite some time and I've had no problems

1 year ago

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Xhemile Ndreaj ,

Internet is so slow. There are area's where it doesn't connect at al. Their App is always " work in progress", so you always have to login through the website.

1 year ago

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boscoe16 Ladson, SC

Good prices and good service. Have had mostly good experiences with this company.

1 year ago

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Mef209 Leesburg, VA

I like my T mobile account. I sometimes see charges for things I haven’t ordered.

1 year ago

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shellie Independence, MO

In store customer service was great. Billing is usually accurate. We think the actual service is lacking.

2 years ago

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Kyla San Jose, CA

we had a family plan here, they charged us for Netflix without knowing. But recommend for phones plan. Valuable

2 years ago

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April C. Claxton, GA

It’s an OKAY company, with a few kinks to work out... The military discount really pulled me in!

2 years ago

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Marianouro1 Katy, TX

Good attention. Very easy to work with. Nice and logical internet base platform. Good work

2 years ago

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Seth Boudoin Long Beach, MS

Old phone plan. Prices were too high for me but it was still a generally good phone plan with talk and text.

2 years ago

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beks13 Orem, UT

I had T-mobile almost all my life. The service is spotty. But the customer service is good.

2 years ago

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AGenes Eagle Mountain, UT

Great deals and always low prices. Decent company. However the cell phone coverage area isn’t the best.

2 years ago

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Valentino Chanel South Jordan, UT

I had T-Mobile as a college student. It was good service and affordable. Never had any issues.

2 years ago

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GS95ER Baytown, TX

Excellent signal in most places. Speeds are fast and reliable with slightly-pricey rates.

2 years ago

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Makayla Manus Gulfport, MS

T-Mobile's service is great. They have amazing prices and I enjoyed my experience with them.

2 years ago

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Justin_mansell27 Artesia, NM

Mediocre service not to bad for the price, decent phones in pre paid and good service plans.

2 years ago

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Eriel Joyner Tallahassee, FL

Used to have them. Their service is iffy. Sometimes it runs slow, sometime’s there’s no service at all.

2 years ago

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Windy Payton New Orleans, LA

Okay company just sometimes have trouble with service in certain areas of the city like stores for one

2 years ago

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Roberson Salt Lake City, UT

As phone and internet providers go, T-Mobile is one of the more trust worthy and reliable companies.

2 years ago

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Summer Morris (Logan) Riverton, UT

Great local service but not great outside specific local areas. Makes it difficult to communicate in more rural areas

2 years ago

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Lauren Kennesaw, GA

Service is decent, but international data is a great addition to t-mobile. Love it for this reason

2 years ago

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Parker Medford Pleasant Grove, UT

T-Mobile is a great phone service. They are really reliable and the customers at the stores are amazing, and very nice.

2 years ago