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1,877 User Reviews

5.3

Overall Score

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Luke Wenneberg

Excellent service, no surprises. Fair pricing. Reliable signal

3 years ago

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Kendell Santa Cruz

Great coverage, stands by their hardware, appreciates veterans.

3 years ago

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Gerald Pereira Las Vegas, NV

Never get dropped calls. Never in spot were there is poor reception.

3 years ago

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patricia malanga Elizabeth, NJ

T-Mobile- love them- have always made it easy to do business with them.

3 years ago

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MotownJMG Detroit, MI

Overall good, but they are stingy when it comes to providing credits for services not used.

3 years ago

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Raffy Bakersfield, CA

Customer service is top notch for product and service plus updates

3 years ago

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Martin Kiker

They are a decient provider. Would like a little additional flexibility with abailable plans.

3 years ago

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Diane Crites

Great service great pricess. I like that they offer a senior plan.

3 years ago

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Chip Hardt Chicago, IL

Decent pricing and they have always given me good customer service

3 years ago

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Alice Mitchell

I like the service but it's expensive I would like to see the price for three lines be a little less expensive

3 years ago

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Christine Dean

I've had very good service and no problem with the internet or service areas

3 years ago

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Marcelino Corona, CA

The s corporation is not good the stores guys sales they told me that they were free 2 tablets because I had a lot of time with them and they are charging me now

3 years ago

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Derlin

They need get better at signal and have better prices discount for federal government.

3 years ago

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Brenda Roanoke, VA

Pretty good service. Price also good.Have had this company for a long time.

3 years ago

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Prasad Cypress, CA

Poor customer service. Keep asking customer to call deferent department and show sympathy about the problem with no resolution.

3 years ago

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Judy Evans

Whenever I take phone into shop, always told I need to update, Don't really try to fix.

4 years ago

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Jill Yannuzzi Phoenix, AZ

Just ok. It was years ago, hopefully they have improved their customer service and tweaked some issues.

4 years ago

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C. Gore Kent, WA

They have affordable plans with limited commitment if you wanted to change.

4 years ago

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Jamie Linford

I have no complaints about T Mobile a great value for the money.

4 years ago

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MatthewMcGill Las Vegas, NV

Very good cumstomer service. Very short wait times to get issues resolved

4 years ago

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Sadie Scoville Pleasant Grove, UT

I really like the T-mobile coverage. I always have service on my phone.

4 years ago

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DaleB Clovis, CA

They have always been honest and very responsive to our needs

4 years ago

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Shelly Zollinger

Do not get service every where I go. I work on the go and it is frustrating not to get service in some places

4 years ago

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MaryIodice

We switched to T-Mobile after years of AT&T and we are so happy we switched.

4 years ago

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LINDA D.

Excellent support from employees when I have needed assistance.

4 years ago

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Gene Gaines

EXCELLENT phone support, good network that is improving constantly.

4 years ago

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Tammy

I don't have any problems with Mobile service. They are courteous. I like my plan. 8

4 years ago

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Joe Perez Fresno, CA

They are very professional. Very Co-operatives and friendly.

4 years ago

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Chris Springfield, MO

When you call customer service you can never understand the person you're talking to

4 years ago

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David F Meyer

great coverage in my area. Good plan covers all of my needs .

4 years ago

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Jerry

T-Mobile Tuesday is another way they care about the custumers

4 years ago

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Peter Faller

They are great customer care and the service is always available

4 years ago

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Deb Strother

Prices are better than the other companies. Coverage is equal to others, if not better.

4 years ago

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David K Deubner

Great service and I always have a person who knows how to resolve issues.

4 years ago

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Les Sweigart

Because the service is great and so is their customer service.

4 years ago

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William South Jordan, UT

Service is okay, but I use T-Mobile because of the price. I really like T-Mobile once they started carrying the iPhone.

4 years ago

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Danielle Syracuse, UT

Great prices! However, the coverage isn't that great. You get what you pay for though.

4 years ago

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Raquel Sandy, UT

Although service can be sketchy, the people in the store were super helpful in fixing my phone.

4 years ago

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Albert Looney Las Vegas, NV

I have had Verizon, AT&T, Sprint and am most pleased with T-Mobile.

7 years ago

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Buck Nashville, TN

Sales person help me set up phones and service that fit our needs.

9 months ago

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JW Hoffman, NJ

Company services are could improve better merging with sprint takes a long time to get customer services

9 months ago

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MNO O Lawrenceville, GA

I’m not sure how T-Mobile is now but they seemed to have the worst coverage and terrible overage charges so I never went back.

9 months ago

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Shalonda Kelly Columbia, SC

Reception spotty at times but overall I've experienced nothing but great customer service.

9 months ago

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Anthony Pelchat Atlanta, GA

Been a customer for years. Great service and support. Pricing is fine, but could be better.

9 months ago

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Tymmekia Miller Birmingham, AL

Good phone service. I wish it was more affordable for families. But overall they offer some pretty good perks

10 months ago

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Marie Harnishfeger Morristown, TN

Great customer service on the phone and in store. Honest and trustworthy.

11 months ago

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Jan Thomas Dallas, TX

We have always had excellent Customer Service from T-Mobile.

11 months ago

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Evelyn Jackson Seattle, WA

I've been with them for years and they are very very professional

11 months ago

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DANNY COUVSON Fairfield, CA

Very good company to have wireless customer service is great

11 months ago

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Ronald Walls Portland, OR

Very helpful and courteous to their customers you talk to real people not a recorder

1 year ago