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5.3

Overall Score

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Fayez (Alex) Iskandar Staten Island, NY

T-Mobile is the worst company ever. I cancel my account three months ago and they still charging me every months. And the Customer Service are the worst

11 months ago

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Don Thigpen Kansas City, MO

They are my provider now and I only pay $100 for four phones period--no extra for taxes, etc.

1 year ago

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Australian King Sacramento, CA

Unfaithful organization. The call centers are in Philippines and I don't feel Safe with this organizations. T mobile , westlake financial, B of A ..all bad companies to trust.

1 year ago

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Johnny Luu Garland, TX

cost me 2 months service before cancel my service. switch to other service in same month. they still charging that month service. plus other month. i been customer tmoble 20yrs customer. made me very dispoint. bad.

1 year ago

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Bea ThaTruth San Antonio, TX

T-mobile has great Tuesday deals with their app and the quality of service is great

1 year ago

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Louie Hlavay Austin, TX

They are the worst in South Texas. Out alot times.. they say they are updating. I've been with many cell phone companies and internet companies, and this one is definitely the worst.

1 year ago

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Whitegul Slime Grand Rapids, MI

All three of my phones are T-Mobile. My service is great customer service is excellent

1 year ago

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Sathvik Aithala Portland, OR

Mediocre at best. Unnecessarily complicated to replace a lost phone. Connection is spotty in a lot of places, and 5G UC is terrible.

1 year ago

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Rakim Carpenter Tulsa, OK

Great Service Bank, Internet, etc all around great company Best service in Oklahoma never had a dropped call

1 year ago Edited January 4, 2023

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Michael M Parker, CO

They have owed me money for around 4 to 5 months. When I call I need a "magic pass code" never knew I had one, never needed it until they owed me a refund. Terrible and possibly illegal business practices.

1 year ago

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Don Buck Racine, WI

T-Mobile is a garbage Network, customer service is worthless, tech support does not know how to fix anything. Wi-Fi doesn't work. This is some of the reasons why I canceled T-Mobile, went back to spectrum .

1 year ago

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Self employed Charlotte, NC

My phone has been hacked since I got it! When I send feed back some place my IP address comes up Mecklinburg County N. C. Or Charlotte, N. C. which is 28010 zip code and I am in the 29123 zip code!

1 year ago

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Randy Urdahl Broomfield, CO

I was a Sprint customer and had great coverage in the city and the country. Got the new “improved” T-Mobile chip and now I have crap coverage in the city and even WORSE coverage in the country.

1 year ago

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anthony Shot

It should be a negative star or -5 this is one of the worst companies I’ve ever had costumer service none they could offer to me free service I would pay double not to have them

1 year ago

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M Ross Anaheim, CA

Shame on you im ending my contract with you THEFT too much hidden fees and unnecessary fees! Such as big sucker! Hope people will stop using your service! You never stop hidden fees!

1 year ago

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Austin B. King Los Angeles, CA

I was supposed to be on a month to month plan. Service was disconnected after I didn’t renew. I received a threatening letter saying I owe $116 or else. I was charged for 2 months of no service. Terrible 🖕

1 year ago

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Alex Lopez Philadelphia, PA

Terrible customer service .predatorily practices , every 2 seconds I get asked to update or upgrade even after the 100th no. I couldn’t even get the help I need. They were just more interested in jumping in my pocket.

2 years ago

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Judi Port Washington, WI

Terrible experience in transition from Sprint. Bill overcharged for 3 months and can’t get it corrected! No help from store manager or customer service. Don’t even bother with TMobile. Wish I had gone elsewhere.

2 years ago

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RLuff Tucson, AZ

Excellent customer service. Good value plans. Insurance costs for replace phone is high.

2 years ago

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Stan Sayers Littleton, CO

TMobile has charged me for my wife’s phone for 7 mos after she passed away. How was she supposed to use it? If I could give a 0 star rating I would! Extremely insensitive. 😡😡😡

2 years ago

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Marci Randall Sandy, UT

T-Mobile is a good company, I wish they were easier to get a hold of and that their customer service was better

2 years ago

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demeshea Rodriguez Jackson, MS

Birmingham Branch of Tmobile sucks you pay your money they treat you like trash . The call center is a joke. Poor customer service team members, supervisor, entire department.

2 years ago

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Michael Hughes Kansas City, MO

Ever since the merged with Sprint they are a terrible company. Bad phone service and customer service. I’ve been with T-Mobile 5 years and they used to be the best now they ranked worst

2 years ago

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Edgar perez Westminster, CO

After Sprint became T-Mobile, it became the worst cellphone service I have ever had. they also add charges that you never agreed to them and extra lines to your account without any approval

2 years ago

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Jenny Clark Austin, TX

Horrible customer service!! The sales team scammed us and told us false information about the magenta max plan! Don’t do it it’s a waste of money. Don’t pick T-Mobile worst service out there.

2 years ago

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Holly Garner Denver, CO

Horrible! They lie and give you the run around..the corporation and the stores are not communicating together at all and all they do is send you back and forth between the store and on-line customer service!!

2 years ago

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Ronnie cormier Orlando, FL

Please tmobile, as a Christmas present please give me one whole day of internet without having to reset your trash can Niokia gateway, please please please.

2 years ago

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Miguel Delacruz Jr El Paso, TX

T-mobile sucks ,their service don't work in the oilfields industry and several cities. They keep raising the price of service for weak service. It's time for me to change to another competitor.

2 years ago

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Marcus Greene Jacksonville, FL

Service absolutely sucks. Especially for iPads. Waiting for my contract to end so I can switch carriers. Do yourself a favor DON'T GO WITH TMOBILE. SERVICE SUCKS!!!!!!!!!!!!!!!

2 years ago

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Neon Killer St Louis, MO

I live in the country and since T-mobile doesn’t work well out in the country it is unreliable and has cost me and my brother multiple job opportunities because of how unreliable it is. Please don’t get this service.

2 years ago

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Aaron Hansen Salt Lake City, UT

Switched from Verizon to T-Mobile about 6 months ago. I’ve dropped more calls with T-mobile in the last 6 months than I did being with Verizon for 6 years. It’s bad…really, really, really bad.

2 years ago

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sim Deerfield Beach, FL

They cheat you by charging you too much money, please never trade in a phone and never use T-mobile "promotions". You pay double. It is hard to believe they are doing that. WHAT A SHAME!!! Totally disrespectful.

2 years ago

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Rachael Mahue City of Saint Peters, MO

Very quick to shut off service if you are a couple days late. Not understanding to people's financial situations. Had a very rude customer service rep tell me they'd be happy to remove me as a customer

2 years ago

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Mechel Nixon Aledo, TX

I wouldn't recommend this company. !! Its too much to write down and I've been with them since they opened up. I've had my phone number for 21yrs . HATE it! They give you no respect for the amount of years .

2 years ago

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Happyharpy San Antonio, TX

Had sprint, t mobile made us change our SIM cards. Now calls are dropped within 1 to 3 minutes. I’m in San Antonio, plenty of towers and only get 2 bars and bad connections.

2 years ago

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Heather Bradley

Since Sprint sold out to T-Mobile, I have had nothing but issues. Calls dropped, texts not going through, apps not loading. It's horrible! I'm getting my phones paid off, and getting a different service provider asap.

2 years ago

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grace lima The Bronx, NY

I'm a customer for over 10 years. My plan has remained the same and the service is good.

2 years ago

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Donald Gustafson Colorado Springs, CO

great cell service and willing to work with people, would recomend to other people

2 years ago

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Gg Bristol, CT

Good company, not as powerful as Verizon but good. Customer service is average but not like Virgin mobile (worst customer service ever)

2 years ago

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Mezo Uchiha Hamden, CT

Cell phone service is good but not so great ... some representatives are knowledgeable but some get you on your nerves

3 years ago

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ang Milwaukee, WI

T-Mobile had the worst coverage in my area. Unfortunately I was still under contract and customer service was horrible. They didn’t offer any help.

3 years ago

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Lkirton Park City, UT

T-Mobile has great rates compared to other carriers. However the coverage in my area is mediocre. Wish it was better.

3 years ago

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Karen DeMann ,

Best Value I can find. My family and I are on a family plan. The coverage keeps getting better.

3 years ago

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Lacreschia Saint Louis, MO

The extra taxes are terrible They don't always explain to you the complete billing when you make orders on the phone or accept free offers

3 years ago

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Marvalyn Fort Lauderdale, FL

Helpful in resolving issues in a timely manner. Also offer customer perks from time to time!

3 years ago

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Neil

Been with them for years. Never had a problem. Always have beaten competitor prices.

3 years ago

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Tamara Herrera

There service has always been great. Some of their products could be of better quality.

3 years ago

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Belinda Leach

Any time we gave a problem they fix it with in no time. I love the promotions they have.

3 years ago

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Terence Kollman Deerfield Beach, FL

T-Mobile is Great! Their Samsung Cell Phones and Customer Service is Outstanding!!!

3 years ago

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DeDe McGraw Sunnyvale, TX

I like that Tmobile has an easy to use app. I can make my own payment arrangements and its easy to navigate their app.

3 years ago