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1,882 User Reviews

5.4

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Terrence myster ,

I really enjoy there customer service because just the other day i had a problem with my iPhone and instead of sending to the iPhone store that showed me the problem and took care of it right away

1 year ago

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Steve Reina Inverness, FL

I’ve had t-mobile service for approximately 5 years with excellent service. However, in home coverage had been sparse showing only 1 bar with numerous dropped calls. T-mobile provided an in-home cell tower and service has been increased to 4 bars! However, when I go outside my home coverage drops to. 1/2 bars

1 year ago

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David Zollo Minneapolis, MN

T Mobile, since replacing affiliate I Wireless in this area, have done a tremendous job. They now have multiple storefronts in Iowa City, where i live, which means that there is always a person I can talk to, face to face.

1 year ago

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Lady Mac Springfield, VA

I've been a customer for 10 yeas and will probably be for another 10 years! The c/s is WONDERFUL! I would definitely refer them to friends or family. Their prices are competitive but the rates for their insurance program is way too expensive.

1 year ago

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Abraham Frometa Homestead, FL

T Mobile is a company that has growth. I remember I switched from AT&T to T Mobile because the plans were cheaper and they brought back unlimited data. Shortly after every cell phone company did the same. T Mobile has been adding some many different components to your buying experience and I can say that it is worth it.

1 year ago

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Thomas Moyer Las Vegas, NV

Great customer service. Everytime I had to call they are very helpful and answer any questions I may have. I never feel rushed off the phone or like I'm wasting their time by asking questions.

1 year ago

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Stacy A Grand Prairie, TX

T-mobile is just an amazing company, great customer service and always will to work with you even if one is running late on payments I have been using them 16 years now and they have never disappointed me.

1 year ago

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Stephen Van Vactet Denver, CO

Long before the merger with Sprint my service was great I used to use Sprint and I switched because my service was going downhill then I went to go upgrade my phone and they told me that they switch their policies on when you can get upgrades even though when I purchased a plan I was told I can get an upgrade after a certain. Of time I was very upset you can't pay your bill in the office it seems to be the office location does absolutely nothing but sign you up with new contracts and that's all

1 year ago

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Ms. K Tacoma, WA

Their employees love their job. Every employee I’ve interacted with tells me how much they love what they do. I think that shows how well their employer values their employees.

1 year ago

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Valeria Londoño Miami, FL

I love T-Mobile!! It has so many great benefits and great service in my area. My favorite part is T-Mobile tuesdays!! You get free things each week. Sometimes even a panera or starbucks gift card. Great customer service too.

1 year ago

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Linda mcguckin Warren, MI

I was having some problems with my phone and was unable to resolve the issues myself so I called the office and they said to come on in. I went in and the employee that assisted me cap walking away talking to the other co-workers while I would stand there patiently waiting for him to assist me with these things that I could not do I needed him to guide me to do things but he didn't stay long enough with me to get anything done. The grand finale was I picked up my stuff and I told him Cameron you're a poor excuse for a representative for T-Mobile new make them look bad you didn't stay with me and guide me through these problems today I'd you just kept walking away as if I wasn't important you should be ashamed of yourself that was not a good day for me do this back that I left with the same problems that I came in with. A friend of mine ended up helping me with my situation. His communication skills were next to nothing. Maybe he might need some more in service.

1 year ago

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Sebastian Garcia San Antonio, TX

T-Mobile is honestly a great service, it works perfectly in Mexico when you have the plan. Also, the prices for phones and the way they let you take out for credit is also great!

1 year ago

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cnsweet Birmingham, AL

I have been a customer of T-Mobile since 1991, have bought my phones through them, the only think I don't care for is that they don't give you a senior's discount, even after being a loyal customer for low may years.

1 year ago

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Scott A. Johnson Pleasant Grove, UT

Although they are priced really well for their service, the coverage and reliability leaves something to be desired. I frequently had no service when my travelling colleagues with other carriers had service. In fact, sometimes I couldn't get service in my own basement. In the end, I had to buy out of my contract and switch to a company with more robust and reliable coverage.

1 year ago

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Michael Pettingill Layton, UT

We’ve been with T-Mobile for about six years now. At first the service was okay, with several areas that caused dropped calls. As of the last two years, there’s been significant

2 years ago

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Flymom Charlotte, NC

I’ve used T-Mobile for several years, but set up my first individual account with them about a year ago. There was an issue with service when traveling to Canada as soon as my account was switched. This was a very difficult situation as my new job entailed regular travel to Canada. It took a LOT of phone calls and trips to TMobile stores to finally resolve the issue. Since then service has been great. I recommend NOT to call the 800 number for problems which is sourced overseas and very frustrating to deal with. It’s better to call a local center.

2 years ago

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Muthu Subramanian Naperville, IL

They are just awesome, no hidden fees or overuse charges. They have spam control feature. Their customer service is awesome. They have a banking solution which is much greater than the conventional players.

2 years ago

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Sudakshina Bhatta Denver, CO

I have been using T-Mobile since 2013. It's a very reliable network and I love how thoughtful it is about customers. I appreciate how it has provided customers with free data when we are going through this pandemic.

2 years ago

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Karen Torino Tallahassee, FL

T-Mobile offers great deals during their T-Mobile Tuesdays which I LOVE but I wish they fixed their prices a little bit. It is a bit expensive because I am en independent line and I can't benefit so much unless I add more lines. overall, pretty decent coverage and nice deals.

2 years ago

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Brysen roberts Garland, UT

T-mobile has been a very reliable company for me and my family. One time, me and some friends were on a camping trip, and we ran into some car trouble in the middle of nowhere. Every one else’s cell phone service didn’t work, but T-mobile’s stayed working, and got us out of that pickle! My only problem with T-mobile is that the data can be really slow, and practically useless on occasions.

2 years ago

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Emma Kleinze Logan, UT

I really enjoy using T-Mobile as my cell phone service provider. They have been good, especially for international coverage. I have never had a big problem with the service itself (only minor phone malfunctions). I definitely recommend T-Mobile.

2 years ago

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Anthea Aiono Riverton, UT

T-mobile has been our favorite so far. From our in store branch experience with friendly helpful customer service to over the phone they have always been consistent in providing a good experience.

2 years ago

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Rachel F Salt Lake City, UT

I had to leave this phone service after my calls kept getting dropped in Illinois. It's probably changed in the last few years and I had a good experience with their customer service, but I am not convinced to go back yet. Send me a deal. ;)

2 years ago

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CarenM Saratoga Springs, UT

We have T-Mobile for over 20 years and have been pretty much satisfied with the service. Occassionally it seems my calls get dropped or don't go through, but overall would use

2 years ago

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Christina Bliss Lehi, UT

One thing that I really liked about T-Mobile is that they have an low monthly pre-payment option for people who only use a limited amount of service each month. I found there customer service to be very helpful when I needed to switch phones. Options and service was very clear no hidden expense.

2 years ago

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Braylyn Linford Lehi, UT

We have been with T-Mobile for about 17 years and they ya e been pretty good to us I do however feel like we should get some kind of perks for being with them for so long been they really have been a good company for us.

2 years ago

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Syl North Port, FL

I switched to T-Mobile. The customer service was excellent. The employee was kind and patience when explaining everything. I have had good experiences with T-Mobile in the store or on the phone.

2 years ago

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Jesse Rice Biloxi, MS

T-Mobile was my very first cell phone. It provided me a life line while in San Diego when I was going threw my military C school. Most other cell phone companies didn't have good service in the desert.

2 years ago

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Tiana Moe Brooklyn, NY

It's not a bad service. Cricket had terrible service but was really cheap. Verizon had great service but broke the bank. T-Mobile is somewhere in the middle. We have a pretty good family plan, and I have service almost everywhere I need it.

2 years ago

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Emily Galvan Lindon, UT

My phone has been linked to Tmobile for awhile now and I would never want to switch my phone plan. I have found that very few places have no service and it is a very reliable company.

2 years ago

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Diamond Collins Jacksonville, FL

T-Mobile is an amazing phone company in terms of service and rewards. When my friends who are with other phone companies do not have service I do and they always have good deals on T-Mobile Tuesdays.

2 years ago

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Kathryn American Fork, UT

Really great for those living or spending most of their time in the western United States. Also good to international travel! I enjoyed being able to contact my family anytime without extra charges while living abroad.

2 years ago

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Alyssa American Fork, UT

I know there are always pros and cons with any cell service but I have had such a good experience with T-Mobile. Their employees are friendly and have been able to address my needs and concerns.

2 years ago

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AK Riverton, UT

I had T-Mobile for a long time. I finally switched because I kept dropping calls (I think this just depends on your area and which towers are close by). I usually just shop around to find the best cell phone plan, and ask my neighbors if they've had good experiences with them.

2 years ago

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Kathryn Robinson Riverton, UT

We tried T-Mobile for 2 years because of their low pricing and incentive packages for signing up. Unfortunately, we had really spotty service and couldn't even really make a call from our home. We live in a suburb, not a rural area so the coverage should have been fine. Customer service tried to help by restarting our network and giving us a service booster, but it still didn't help. So while the price was great, we ended up switching carriers because of the spotty service.

2 years ago

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Sara S Tallahassee, FL

I love the services from T-Mobile such as T-Mobile Tuesdays and all the perks that come with it. However, I do think they charge a little bit too much for phone service but other than that I would definitely recommend them.

2 years ago

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Amy Boren American Fork, UT

We have been with this company for 15 years! They are great to work with and I love the cost of their family plans.With 4 kids, 6 lines we have a great monthly payment and the customer service is great!!

2 years ago

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Jennifer Bachan Dalton, PA

I have had T-Mobile since they were VoiceStream. I love the pricing. The only draw back to them is their coverage is still spotty out in NEPA in the mountains. With that said I will be getting a new phone which may improve the coverage.

2 years ago

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Alyssa Boren American Fork, UT

The employees are very good at explaining everything in great detail. They make sure I understand exactly what I am, paying for. They have great customer service. I also love how I have connection almost anywhere I go, unlike my friends who have other cell service providers

2 years ago

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Randy Scoville Pleasant Grove, UT

I have been with T-Mobile for the last 18 years. I switched from Verizon mainly because they beat my current plan price by a lot. I don't think the service of T-mobile is quite as good as Verizon, but their customer service is excellent, so I have stayed with them.

2 years ago

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Sage Robertson Cedar City, UT

I have personally used T-Mobile for almost 10 years. I LOVE them. I appreciate the customer service, and the time they take for their customers. I love the price, and the quality of product is awesome.

3 years ago

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Camry Draper, UT

I am on a family plan that supposedly has unlimited high speed data per month for each line. However, after my line hit 2 GB worth of high speed data, it slowed down. We talked to customer service and they looked at our account and saw that we are signed up for unlimited high speed data so they said they would fix it for us. Now, my line slows down after 4 GB worth of data. I believe the other lines on the plan we hadn't specifically asked to increase are still at 2 GB. Not sure why they still have it set to slow down at all considering we have an unlimited plan??

3 years ago

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Isaac Kaysville, UT

T-mobile has been a great change for my family. We choose them because our friends recommend them and they gave us a deal to get more lines. They customer service was great. The guy who helped us even got us water while we were waiting. And my kids love the T-Mobile Tuesday surprises.

3 years ago

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Brenda Spanish Fork, UT

I have had t mobile for 15 years. They are over all the least expensive than other carriers. Customer service has always been helpful and polite. If you are in a budget this is the plan to go with. You won’t be disappointed.

3 years ago

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Lori Salt Lake City, UT

We have been with T-Mobile for quite some time and are very happy with the service. The price is great and the data never seems to be a problem. Sometimes when traveling our reception and coverage isn't great but not bad enough to look into another cell phone service.

3 years ago

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Kelcee Young Pleasant Grove, UT

I love having a phone from T-Mobile!!! I love all of the services and deals they offer!! T-mobile always makes sure you are getting the best service and you are happy with the service you are receiving!!

3 years ago

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Reese Pleasant Grove, UT

I have had T-Mobile in the past and their best thing is their prices. They worked for me and I used it mostly for business and I never dropped a call and the areas of service were very extensive.

3 years ago

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wayne sanders Valley Center, CA

I am currently with Tmobile for my families cell provider. I have found that they have provided pretty consistent service and prices that work for me. I have had to place a line on hold before and I was afraid that they were going to give me trouble but there were no issues and no surprise fees or charges when I re activated the line.

3 years ago

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Shannon Lehi, UT

I've been with T-Mobile for 17 years and haven't switched companies because of the great plans and coverage offered in our area. Very affordable family plans and unlimited data with almost all plans.

3 years ago

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anonymous Pleasant Grove, UT

We have been happy with T-Mobile since we switched from another provider. We enjoy the good reception. The international call service has been helpful during a trip to another country.

3 years ago