Name: T-Mobile
Rating: 2.0

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Ronald Carr Nashville, TN

F U TMOBILE AS A COMPANY, STAFF. I have been a loyal costomer for over 15 years but today that all ends. Your service is absolutely horrible. Fix your product. Fix your towers before you lose more costumers than just me. I depend on my cell phone for work so today, this day, I got visit Verizon store.

1 year ago

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Jack Luong San Francisco, CA

False advertising, promised rebates to take my business, after 3 months nothing comes Visit the store and MGR no longer there. Email rebate department and they called back 5 days later and said I am not qualified for any rebates. So I paid off the phones and move my service elsewhere

1 year ago

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Jeff Thompson Berkeley Springs, WV

We got T-mobile when they bought Spirit. Got to be the worst service. Can't call across the room even on WiFi calling 90 % time. Get messages days later. Drops calls frequently. Leaving soon as can find a comparable data plan since I had a great plan with Sprint. Rating-10.

1 year ago

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Nick Keller Dallas, TX

This place is Crap on customer service!! They have you on hold for hours. And they gave my personal information and was sending alerts to a phone number that was NOT associated with the account. And I have 4 lines. This an outrage. I should SUE!!! I hate T-Mobile

1 year ago Edited January 11, 2023

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Tony Kiser Elgin, SC

I was charged over $800 for calls to India, then had to call to India to dispute the charges! There was no warning or disclaimer. Thats on top of some calls not going through or me not receiving calls. After 12 years, TMobile lost my family and I as customers!

1 year ago

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vu bui Renton, WA

I come to agent in renton to upgrade the service plan and i asked them to confirm the payment plan 3 times and they confirmed. But when i receive the bill, it cost 50 dollars more. I came back there and they denied everthing. T mobile lie everything as long as they can get more line.

1 year ago

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D C Falls Church, VA

I miss when it was just sprint!! Horrible coverage, 10 spam texts a day!! Calls constantly dropping and too expensive. I'll be choosing another carrier as soon as my contact is up. HORRIBLE

1 year ago

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Kaysy Mullica Hill, NJ

Horrible customer service. Basically reward fraudsters using their business. Phone support would not send me to their fraud department after I called 7 different times. I had to go to a store to finally get someone to help me. 5 starts to the in store people. 0 starts for phone support.

1 year ago Edited October 3, 2022

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Ajay Malalikar Seattle, WA

T mobile customer service is the worst ever. - They created a new account without my consent - Did not provide terms and conditions correctly and were not able to apply the work perks. - When I asked for cancellation of service they are forcing me to stay till end of bill cycle.

1 year ago

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Harry Wolfgang Gulf War 1991

T Mobil is an incompetent company . After spending hours ordering a 14 pro iPhone they canceled my order for no reason. After calling numerous time to find out why they cancelled my order they still can’t tell me a reason . T Mobil has turned in to a waste of a company. Incompetent uneducated useless customer service.

1 year ago

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ALICIA MELO Midlothian, TX

bad service I changed my service then send me a bill after three months for $490 for something that I don’t used they still my money they say I can’t do nothing or I’m going to have problems because T mobile is a big company that BS

1 year ago

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Brandon Davis Brookshire, TX

Company claimed my return phone was damaged but the phone had complete repair before being sent. Never communicated to me - only gave 150 for brand new phone. Complete scam. Customer service very poor - dont communiucate. Same issue has to be explained every single call. Regret joining

1 year ago

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Unhappy St Louis, MO

I am unable to get phone service because of their changes. They sent me a notification that had an old number on it. When I called nothing was offered to me except to wait for them to send a card to me at my cost. Terrible customer service!

1 year ago

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Matthew Locke Tucson, AZ

Great for the whole family several different phone plans and great for internet for home or business.

1 year ago

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Ray Stewart Los Angeles, CA

You missed the point about any cell phone company customer service I've been with them over 7 years the last three have been like being with Freddy Krueger Jason and one of Trump's cabinet members the worst ever and getting worse!

1 year ago

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Randy Spence Fort Collins, CO

These CRIMINALS turned me into collections for a bill. I have never had T-Mobile. Furthermore these CRIMINALS refuse to speak to me about this situation and have consistantly failed to provide any proof of service (because thete was none).

1 year ago

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Catherine Bell Lakeland, FL

I am upset because I ordered phones for both my daughter and myself on the 24th of this month. My representative on the chat named Carlos told me that I would have my phones on this past Thursday and nothing. My oldest daughter ordered her phone a day after ma and received her phone on Thursday. How is this right....I am beyond pissed.

1 year ago

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Michelle Spala Garden City, MI

I cancelled my account over 2 months ago andam still being charged by T Mobile... have called about a dozen times and am told different information every time......this is unfortunately a very common complaint with former T Mobile customers. Either dishonest or incompetent...either way, I do not recommend this company.

1 year ago

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Ray Hamdan Boca Raton, FL

Worst service I have ever had! I was sold 5g unlimited and was told it was strong at my residence in January, hasn’t worked at my home at all! Several calls later to find out the 5G tower was being worked on since Dec with no end date in sight.

1 year ago

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Vicente Rubio Paramount, CA

T mobile those not want to be responsible for a problem the LG phone is having it keeps saying unfortunately LG IMS has stopped they don't want to give any incentives to buy another name brand phone I'm not the only one with this problem millions of customers are experiencing this problem time to move to VERIZON

1 year ago

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Carl Mckinney Houston, TX

I am very upset that I left MetroPCS to come to T-Mobile they have the worst service I have ever experienced how can you underclass company have better service than you and their customer service they talk sweet and nice but they are very incompetent

1 year ago

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MP Junior Brooklyn, NY

Horrible horrible horrible service and customer support. They say you have your own team of experts to help you - THATS A JOKE Nothing but issues with service and support since day one. Will be looking for another service provider asap. Plenty of other good providers around

1 year ago

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Marshall Ryerson Wyoming, MI

My new iPhone 13 worked great in Cabo San Lucas Mexico. My phone got way better coverage in Cabo than it does in the second largest city in Michigan, Grand Rapids.coverage in MI is not good.

1 year ago

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Kim Skidmore

We did the 15 day FREE trial for home interent back in February 2022. It was absolutely awful! I tried it for 6 days and returned all the equipment and discontinued the service. They charged us $170.00! We have called at lest 20 times since Feb asking for a refund and still haven't received our money!

1 year ago

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Leon Yoakum Los Angeles, CA

Have used this company for years. Had to recently cancel my service due to price increase. Too expensive. Customer service needs to have more training.

1 year ago Edited May 11, 2022

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Courtney Riley Ravenna, OH

Worst experience ever, literally. I purchased an iPhone through the website because apple had a delay (I usually just do it through apple). It’s definitely my fault that I ordered the pro instead of the pro max but when I returned it they said they never received it so I still have to pay over 1000 dollars for a phone I don’t have. Garbage.

1 year ago

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James Richards Los Angeles, CA

Excellent service . Customer service is great . I love the special s they have on phone's and accessories. Good company.

2 years ago

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Troy Capps Dallas, TX

Hands down the worst service i've ever had customer service can't never get a hold of nobody you can't voice text never a signal just crap i don't know where they get to review some must be people that own stock or something cuz i don't know anybody that likes T-Mobile they are a rip off

2 years ago

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Arman Tehrani Vancouver, BC

Their customer service is quick to respond, however their CRM system seems to be out dated, reps make mistakes and everytime have to explain everything all over. The advertise bets coverage: I have experienced many drop calls, and the quality is not good once you are not on their network. AT and T is much much better in my experience

2 years ago

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Larry Jackson

Was told I would pay $98 a month. Had to sign a contact that I was never given a copy of and turned out being $158. Salespeople said it was a misunderstanding on the sale and the salesperson misunderstood exactly how it worked. However I'm stuck paying a extra $1400 over the 2 year contract. Fraud!!!

2 years ago

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Rebecca Tolli Columbus, OH

It is a sham.. they put out these ads for free phones and watches and then all of a sudden you wind up owing them hundreds of dollars. They are liars and cheats. My credit score is the best it has ever been and I was going to get phone watch and switch to their cable services. Don't trust them.

2 years ago

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MARIA PEREZ Milwaukee, WI

I have been with TMobile for 7 years and everything was fine, but this year I changed my cell phone because they had an offer. but after receiving the cell phone they told me that the promotion is not valid for me and they did not give me the promised discount. 😞

2 years ago

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Charles Mize Chester, PA

I had a free trail on a internet device and it didn’t work so I sent it back and 6 months later still sending me bills. I also have called them multiple times and it takes like 3 hours being on hold before you can talk to anyone, terrible customer service

2 years ago

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Akuna Wright Savannah, GA

I dont like it at all!!!!!! I just bought this phone and its tripping already and i didnt even have the phone for long. Im switching to a better phone company as soon as i get paid again. They have slow service !!!! They sold me a phone that didnt even last for a whole year yet.

2 years ago

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Bryan Withers Salisbury, NC

If i could rate lower i would. Going into two stores to migrate over from sprint. This is a nightmare. I felt scammed. I felt like T-mobile has untrained individuals in the Concord and the Salisbury stores. It sucks that they purchased Sprint. If you are migrating please double check before doing anything.

2 years ago

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Tim Riley Coppell, TX

To have started out so small they absolutely own the cell phone industry with both reliability and service.

2 years ago

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royce Young Auburn, WA

I give them a low review when it comes to trade in value of last years model traded for this year. I got only $240 credit on a newly repaired by them samsung S20+5G. You'd think they would do better fir a 17 yr. Customer....traded it in on Iphone 13 pro max.

2 years ago

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Jose Conrado Frisco, TX

T Mobile is the worse company I have ever dealt with. We have c4 lines and have been trying to Migrate our Service from Sprint for 4 months and I cannot believe the runaround and the amount of time wasted. 5 trips to their store and still no solution. FRANKLY---------- TMOBILE SUCKS!!!!!!

2 years ago

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Deana Jones Pueblo, CO

I recently migrated to T-Mobile from sprint and the customer service I received was terrible. The agent supposedly gave me a promotion for migrating and being with sprint for 13 years but when I got the contract there was no promotion added and my bill was going to be $40-$60 more than I paid while being a sprint customer.

2 years ago

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Jacek Kaupas

I switched to T-mobile from Cricket. The service is ok when your in town but once you leave, it's a hit and miss. Was the switch worth the extra money....NO. I've noticed that Verizon has the best coverage hands down so I'll probably switch to them shortly.

2 years ago

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Danny Leon Orlando, FL

I switched to T-Mobile over a year ago during the carrier freedom program initiative. They failed to live up to the agreement and pay off my old service provider which led to a negative report on my credit report and 0 help from customer service……it’s been 6 months dealing with this matter and I’m now a happy customer of AT&T

2 years ago

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Tiffany Starnes Goodlettsville, TN

If there was a zero star rating I'd use it!! I've been with T-Mobile for about two years and they have done nothing but ripped me off!!!! Charging me for stuff I NEVER ordered/used... Customer service is horrible at the Madison TN location in the Kroger plaza.

2 years ago

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ninthgates Secaucus, NJ

junk service, all lies. there customer service sucks, they have no idea how to do anything, cant contact corporate offices, always closed, have had little to no signal most places i use the phone since starting the service. wait times are horrible, i hope this company goes out of business

2 years ago

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GW

Terrible. They get you to buy insurance and then when you crack the screen they will only give you $100 off on buying a new phone. What was the point of the insurance? Also, the people in the store don't seem to know what they are doing. Probably going to go over to Verizon.

2 years ago

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sam getz Columbus, OH

absolutely horrible. service quality to customers is bottom of the barrel. they stand behind none of the products they provide. they sell a service that does not fit the definition of service. can not rate them since the rating system only uses stars, totally inappropriate. stupid on my part

2 years ago

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Daniel Kress

I don't like how T-Mobile will charge $20 per line for a reconnection fee when they don't have to do anything to reconnect, it's done with computer programs. The ones that get charged this fee are the ones that can afford it the least.

2 years ago

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Joe Clarksville, TN

It has been the worst service i’ve ever had. That’s about all I have to say. Don’t be fooled by their false advertisement. 5G doesn’t work most of the time and we have no service at our home. We’re switching back to our previous service.

2 years ago

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Stan from Kazakhstan Kent, WA

I've been customer for over 8 years. Never asked to replace my phone. And now first time I have problem with the phone and they not helping me out. YES I have this fake protection which they selling you. JUMP . So I decided to jump to another carrier

2 years ago

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BoerboelsHappilyEvaAfter Wilmington, NC

If I could give negative stars I would. Had me on the phone for over 2 hours with 3 different people- called back twice after 2 hung up while they put me on hold. Called back and the same thing. Worst customer service. Unacceptable!

2 years ago

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Brandon Baker Las Vegas, NV

If you happen to get their POOR home internet be sure to make sure your bill is paid in full.. They WILL NOT send you a final bill in the mail or via your registered email. However, they WILL send you to collections for failure to pay for a bill you didn't know you had with them...

2 years ago