Name: T-Mobile
Rating: 2.0

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Joy Jitomo Peachtree City, GA

We've been in this company for almost 5 years and we love the family bundle that the customer service gave us. The T-mobile Tuesdays freebies are alos my favorite with this company.

3 years ago

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Garrett Landreth Van Nuys, CA

I've, never had a bad customer service experience with Tmobile. They're always super nice, but not over the top. I, feel like they care about me personally.

3 years ago

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Jaii Nevaa Shakopee, MN

I personally believe T-Mobile is the best phone service, I’ve been with them for years. They come with so many deals and great benefits I just can’t resist!

3 years ago

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alireza khabbaz , SC

what it was crazy for T-Mobile, Just one time I went to their store to take a quote and comparing their offer with other companies and they make an account for me and they charge me $57 for that and they told me it is refundable. after that I went to sprint and made my decision to switch to sprint and I backed to store and refund my money ($57). The problem started after 3 months, one collector called me that you have an account with T-Mobile that you have to pay $207 your balance. I didn't know what was that I called to T-Mobile and they checked my account and they said you don't have any account with us. after that I didn't care about that collector call, but every month someone as a collector call me to follow up for that balance and finally they reported to my credit and I couldn't do any thing.

3 years ago

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Roberto Gonzalez Portland, TN

They were great. Good service good international rates good customer service. Only reason I gave them 4 stars is because they were not available in the small town I moved to in TN.

3 years ago

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Mike Xavier Rocklin, CA

New to T-Mobile due to the SPRINT merge. Was able to get a slightly lower rate since I was with SPRINT for over 20 years & they are now part of T-MOBILE.

3 years ago

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Virginia Smith Dallas, TX

If It was for me I give them no stars but I have to give then at least one. This is for everyone. This company is really bad, is not trustful. They offer you something and without you knowing they scam you. If they send you something to sign make sure you read it before signing it because they change everything they told you to a different deal and when you know it you call for help and they don't help you. They just said you sign it. And Like a said I learn my lesson because for trusting this company. They put me an to a deal that I didn't want. They offered me 2 phones that supposedly there were half of and they end up charging me full price because the agent that help me put me an a different deal, different than what he told me that's why don't trust this company. If you will get with them be careful. They will scam you and they have very bad services and they don't help you with nothing.

3 years ago

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Chad Shephard Alpharetta, GA

Good simple lower cost plan for family. Pioneer in features which forced other carrier to follow. For example int'l text. However, the biggest issue is coverage. We didn't see any improvement with the hyped 600mhz band. I carrier a VZ phone for work and the coverage far superior everywhere I go.

3 years ago

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Brittany Alshawy Colorado Springs, CO

Fair. The service quality is okay. They have really high deposits if you need them. They also have some deals that aren't accurate. You end up buying the phone and paying way more then the ad states. Not as good as other providers, but still quality.

3 years ago Edited September 14, 2021

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CAHomeOwner Clovis, CA

I enjoy utilizing the personal hotspot on my plan. There are still quite a few low signal places I run into - my home area to say one. With all the updates/5g/Sprint acquisition you would think the signal would improve. When I do have good signal, my phone works great. I do enjoy the auto block feature it has for spammer calls.

3 years ago

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Stephen Johnson Tucson, AZ

For me, T-Mobile is the best Cell service. Being over 55 has advantages with them. I like the free stuff we get on T-Mobile Tuesdays. The 5G service is great.

3 years ago

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Matters Norfolk, VA

I’ve been with T-Mobile for 8 years now. Sometimes I wander why I don’t switch to Verizon. If I could keep the same phone number , I would switch today. Reasons include poor reception and weird text that my phone sends in it’s own. Besides that, the customer service is actually excellent.

3 years ago

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Carole Lee Oklahoma City, OK

I've been with T-Mobile for about 5 years now. Customer service is great! Gave them 4 out of 5 stars because I wasn't able to get service once at a local hospital. Otherwise, I love them.

3 years ago

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DrippGang Rockford, IL

T-Mobile was a good phone company. I really had only changed because of phone tower access. Of which is something I now regret. Being they're with Sprint now.

3 years ago

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Kathleen Benn Mesa, AZ

I've been with T-Mobile since 2002, and I have always been impressed with their customer service, and the value for my money. I'm not going anywhere else.

3 years ago

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Fairleigh Moore La Mesa, CA

Professional helpful and military family friendly. Best service and products for the money. I left Verizion and Never looked back. I had been with Verizon 20 years.

3 years ago

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Cherelle Daw Newport News, VA

I have had T-mobile for 15 years now, same number. The price points have always been the most competitive. Service can be better in some areas, but the price is always unmatched and I can use any device I want.

3 years ago

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Kim , NC

Excellent customer service and phone options. I have been with Tmobile since 1999 when the company was called PowerTel. Never had any problems with this company.

3 years ago

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D Wed Tempe, AZ

Service has been very great, especially when travelling outside the US. Having data for no additional charge when travelling internationally is great.

3 years ago

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Rocio Diaz Jacksonville, FL

My entire family switched to T-Mobile because of their unbeatable perks, no contracts, amazing prizes and rewards programs. Honestly can not compare to others.

4 years ago

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Fife32 Managua, MN

T mobile offers coverage in the most unique places, like on a long hike. But they don’t have good coverage in locations where you are frequently like in the city. But I do like their international plans. Overall good company.

4 years ago

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Linda Lender Orem, UT

I have had T-Mobile for over 11 years. They are a great service. When I was traveling abroad their long-distance was far and above every other mobile cell phone service.

4 years ago

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Fay Falatea Kaneohe, HI

I’ve been with T-Mobile for 10 years. Great instore Customer service. Employee answered my questions over and over and didn’t seemed annoyed haha!

4 years ago

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Robert Wilson Bethesda, MD

Used T-mobile for a family of four. The service was average at best. I could not get reception inside my building unless I was near a window - whereas with another provider I was. The price is very good but lackluster speeds and reception works against it. One plus is that international travel in Europe was very good with T-mobile as we had unlimited 3g internet access already in our plan. We did not have to get any expensive roaming package for reception in Europe.

4 years ago

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Sarah Yi Gaithersburg, MD

T-Mobile is an amazing cell phone carrier that has international connection and data! It is perfect for US residents that travel often and are not up for expensive travel plans.

4 years ago

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Kaitlyn Rios Ogden, UT

T-Mobile is a great economical cellular option. They have tons of towers that make connectivity easy and clear. Great low prices and discount programs too help save money.

4 years ago

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Mariana Linares , NC

While T-Mobile may not have the best reputation for phone service, their customer service and pricing is amazing. They worked with me to get an amazing data plan that has saved me so much money and is worthwhile.

4 years ago

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Briauna Norton Jacksonville, FL

I have been a T-Mobile customer for 10 years and have never thought about getting another phone service. The incentives you receive as a longtime customer are unmatched.

4 years ago

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B Bartholomew Provo, UT

They have good value for the money. Customer service is excellent, but cell coverage has not always been great, especially in some populated areas that you think should be better.

4 years ago

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Heidi Langford Eagle Mountain, UT

TMobile has great customer service and affordable prices. Whenever I’ve needed to call their customer service, they’ve been very professional and helpful.

4 years ago

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Mhorne182 West Valley City, UT

Service is pretty terrible and rarely works well inside buildings. The international service and free wifi on airplanes is fantastic though. Switching from Verizon has shown how much better Verizon’s service. T-Mobile is acceptable, but not very good

4 years ago

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Whitney Butters Wilde Van Nuys, CA

Very affordable and generally good coverage, but definitely not perfect. If you spend a lot of time on the road, pick another service, but if you spend most of your time near civilization, T-Mobile gets the job done for a good price.

4 years ago

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Justin McMurtrey South Jordan, UT

We have been on T-Mobile for a few years now. They used to be the bottom of the barrels or service providers, but have increased the quality of their product. I quality for a fair price.

4 years ago

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Tiffany I Gaithersburg, MD

Current T-Mobile client and I love it. I have four lines and the service and plan is great. I don’t feel like I’m giving up service for a lower price.

4 years ago

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edgeman68 Long Beach, MS

My wife and I switched over to T-Mobile right before Christmas and never have either of us regretted a decision we have made as much as we regret making this move. Ever. T-Mobile has the worst service on the coast of all the providers out there. I can be in downtown Gulfport and not have enough signal to send a text. I of course went back to the store and they told me there is nothing that can be done about it, that's just the way it is. They knew the service was poor and yet sold us into a 5 phone deal for our family that we are now stuck with that is virtually useless. My wife likes to use the Wal Mart Pay app when we go shopping and cannot get service enough in either Gulfport or the Pass to do so. We all have zero service north of I-10 which is a total joke. We have of course done all the troubleshooting with their "mobile experts" and we all still have virtually useless phones most days. I ended up with a supervisor finally she point blank told me we were stuck with their subpar service. We were free to go to another provider and continue paying on our worthless T-Mobile phones, but there was no way they were going to let us out of this plan or return the iPhone we turned in when we switched. If you are looking for cell service on the Gulf Coast, head to Cspire. While they may not be the least expensive in the market, they have the best service hands down over all other providers. T-Mobile sucks. They would get zero stars from me if it would allow me to leave that rating.

4 years ago

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Wendy Liu Bethesda, MD

T- Mobile has fast internet speeds and reliable data coverage with good pricing. However, their telephone service is lacking as we had to call them several times to switch a broken router before we went to the T-Mobile Store instead.

4 years ago

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Luna Rockville, MD

T-Mobile is a fairly well phone company. It has a good price for a monthly or yearly plan. However, sometimes I had to deal with system errors with my phone account. But overall, it had worked well and has a smooth signal.

4 years ago

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Anita Long Beach, MS

Tmobile has THE best customer service. All cell phone companies are the same in terms of products, but none have the customer service experience that you get with tmobile.

4 years ago

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sommore robinson Miami, FL

Great carrier. I have had them all of my life and I have better signal than most people even in the bushy areas where signal drops usually. love them, very nice most of the time.

4 years ago

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Wilinda Sylvestre Tallahassee, FL

T-Mobile is a great phone company. The representatives are very helpful and patient. The store clerks are so easy to talk to and they have been great so far!

4 years ago

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Shiloe American Fork, UT

No hidden fees, excellent customer service, simple plans, and a wide variety of phone selections. Coverage is great in most areas in the West, but gets spotty in some areas in the Midwest and Eastern United States.

4 years ago

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Juan Beaver, PA

I have been with T mobile for about 10 years now. They have come a long way. Overall signal service has improved over the years. And with their new improved customer service i have no issue contacting someone.

4 years ago

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Connor Farmington, UT

T-Mobile has the best customer service and whenever I walk in their store they are always super helpful with whatever problem I am having with my phone.

4 years ago

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Michelle W Coraopolis, PA

You get what you pay for. Using T-Mobile my service was constantly in and out. When everyone else had service on a hike, I didn't. And vice versa. If you need to lessen your bill, this is an option but remember you get what you pay for.

4 years ago

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Treyson Lewis Pleasant Grove, UT

T-mobile is a quality service that you should seriously consider. They constantly have deals going on, but the only set backs is that their connection is trippy in some places that other providers can cover.

4 years ago

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Tom Gourley Pleasant Grove, UT

T Mobile is more costly than other carriers I have talked to and their coverage is more limited than some. Additionally, I have not always found their customer service representatives to be as well-trained to answer questions and handle issues as other companies.

4 years ago

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Kaydence Bonino Riverton, UT

My kids are with T-mobile and its been great! I feel like they used to have a bad rap for dropping calls but my kids rarely have any dropped calls. Its also nice because their rates are lower.

4 years ago

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Brenda Mertes Houston, TX

T- Mobile is by far the worst company I had ever used. I enjoy their products and their prices. The customer service however, has been anything but great. First, an agent asked me if I was pregnant when I was not. Second, I had to call them multiple times for multiple issues on the account. I would definitely not recommend this cell phone service to anyone.

4 years ago

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Jon Posey Riverton, UT

I have been very happy with Tmobile. I had crappy signal at my home so they sent me a free signal boost, their prices are very reasonable and their coverage is just fine.

4 years ago

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Tony Riverton, UT

T-Mobile is my current provider and I'd say it's a pretty good value, compared to other services I've had. Got iPhone 7s for the whole family on a pretty economical plan. Also like the T-Mobile Tuesday freebies!

4 years ago