Sprint is a major provider of wireless phone and Internet products and services for individuals and businesses throughout the world and offers the latest smartphone and tablet device technology with 4G LTE data coverage in over 500 cities nationwide.

Founded in 1899 and headquartered in Overland Park, Kansas, Sprint now owns Boost Mobile, Virgin Mobile, and the Assurance brands of non-contract providers. 

Top Ranked Companies

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#1 Verizon chevron_right
9.0 Overall Score
4
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(1,645)
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#2 T-Mobile chevron_right
7.4 Overall Score
3.7
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(1,134)
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#3 AT&T chevron_right
7.2 Overall Score
3.7
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(1,087)

The Good

  • Metro Area Network Coverage
  • Multi-Line Service Prices 
  • Additional Perks
  • Device Options

Metro Area Network Coverage

Though Sprint's coverage depth and breadth are not as robust as that of the top companies, its coverage is improving in certain areas. Sprint now offers especially fast 4G LTE network coverage improvements in four major U.S. metro areas in preparation for 5G speeds: 

  • Atlanta, GA (over 50 percent faster than previous download speeds) 
  • Denver, CO (over 50 percent faster than previous download speeds)
  • Las Vegas, NV (nearly twice as fast as previous download speeds) 
  • Salt Lake City, UT (twice as fast as previous download speeds) 

Multi-Line Service Prices 

Sprint focuses heavily on serving families or groups of friends that want to go in on a phone account together. The group pricing provides an incentive to add more lines because of the discounts available. 

For example, the Unlimited Basic service plan gets you your third, fourth, and fifth lines free, totaling $20/month per line, a price that is very difficult (if not impossible) to find elsewhere for what you get. The carrier claims using its Unlimited Basic multi-line plan actually gives customers a $1000 savings over their first year over certain competitors. 

Additional Perks 

Sprint's three "Unlimited" plans, Unlimited Basic, Unlimited Plus, and Unlimited Premium, all include these benefits: 

  • Unlimited talk and text 
  • Hulu account
  • Mobile hotspot (500 MB LTE, 50GB LTE, or 100GB LTE) 
  • Video streaming (480p, 1080p, or full HD) 
  • Canada and Mexico roaming and unlimited talk, text, and data (5GB, 10GB, or unlimited 4G LTE data) 
  • Text and data in 200+ worldwide locations  

Unlimited Plus includes a Tidal account as well, and Unlimited Premium comes with Tidal, Lookout, and Amazon Prime. 

Customers age 55+ or customers who are active military or veterans qualify for specialized Unlimited plans. Data plans for tablets, mobile hotspots, and smartwatches can be purchased, too. 

Device Options

New and popular Apple and Android phones and tablet options are available through Sprint. Financing rates are based on credit qualifications, but generally, you can utilize the Spring Flex 18-month lease on a new phone. Pre-owned phones are also available. If your current phone is compatible with the Sprint Network and it is unlocked, you can activate it with a new Sprint account. You do need a SIM card to activate your device. 

Sprint also sells other tech product accessories: 

  • Smartwatches
  • Tablets
  • Hotspots
  • Sprint Drive (enables vehicle diagnostics, driving behavior analytics, location tracking, roadside assistance, and media connectivity)
  • Ear pods and other wireless headphones 
  • Chargers

The Bad

  • Coverage Gaps
  • Early Termination Fees
  • Expensive Hotspots

Coverage Gaps

Depending on where in the U.S. you live, Sprint's network coverage can be outstanding or poor, so potential customers should closely study Sprint's coverage map prior to signing up to avoid slower download speeds and dropped calls. 

Early Termination Fees

The early termination fee (the cost a consumer pays when they cancel their contract early) is something you should be aware of before signing up with Sprint. If you sign up for a 1 or 2-year contract and then decide to change carriers, you must pay a fee for each line of service you signed up with. The fee is prorated based on the length of your remaining term commitment, but depending on how many months you have remaining on your contract, you might end up paying a steep price. 

Expensive Hotspots

Standalone hotspots and Wi-fi card plans are expensive with Sprint. The cheapest plan the carrier currently provides is $30/month for 10GB of data. There are also additional fees that can apply with the limited GB data.

The Bottom Line

Sprint has plenty to offer prospective customers, with the most attractive perk being the affordable multi-line smartphone plan pricing. Paying $20/month for smartphone services is almost unheard of. 

Is Sprint good? Customer reviews are mixed, reflecting both positive and negative experiences with Sprint's customer service team, terms and conditions, and network coverage. Read the reviews below to decide for yourself. 

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User Reviews

Star Rating

2.7
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728 Reviews

Review Breakdown

5 star
17%
4 star
17%
3 star
18%
2 star
13%
1 star
35%

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Daryn L Billings

April 20th, 2018 DETAILS arrow_drop_down
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Poor reception in my neghborhood and poor customer service

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Pricey

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Because they are all overpriced and they have the same quality

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Teen pari

April 20th, 2018 DETAILS arrow_drop_down
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customer service, coverage, clarity, connection speed and data capturing

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Sue Johnson

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They did all they said they would, had wonderful promotions, were professional and informative, letting us know things we had not heard about.

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Veronica West

April 20th, 2018 DETAILS arrow_drop_down
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Because its great and I love the services

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William

April 20th, 2018 DETAILS arrow_drop_down
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Service is awesome, great products at an affordable price.

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Adam

April 20th, 2018 DETAILS arrow_drop_down
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Amazing price and call quality. I can't switch companies because they just beat everyone in price for unlimited data.

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Andrea Smith

April 16th, 2018 Idaho Falls, ID DETAILS arrow_drop_down
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I haven't been a Sprint customer, but I often get frustrated trying to call my friends and family who are Sprint customers because the connection isn't always good, they cut in and out, and it's hard to hear them. I have one friend who has consistent trouble receiving group texts through Sprint. I don't know what other factors may be causing this, but whenever I experience this, it is with a Spring customer.

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Maryayb

April 16th, 2018 Draper, UT DETAILS arrow_drop_down
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I had great rates but coverage was not good. I had no service at my office so I’ll had to switch carriers.

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Michael

April 15th, 2018 Ogden, UT DETAILS arrow_drop_down
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We had them once. Paid for extra service. Didn’t make a difference

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Barbara Bingham

April 10th, 2018 Liberty Hill, TX DETAILS arrow_drop_down
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I like sprint the problem is if you ever need to get ahold of someone it's nearly impossible. And takes hours

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Rachel Mabe

April 10th, 2018 West Augusta, VA DETAILS arrow_drop_down
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Great customer service! Reliable service. Great value for our plan

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Nabil Battah

April 10th, 2018 Warren, MI DETAILS arrow_drop_down
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Bad network coverage,dropped calls, slow messaging.

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Anthony

April 10th, 2018 Columbus, OH DETAILS arrow_drop_down
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Exceptional prices. Strong cell service and getting better all the time.

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ANDREW D MERRITT

April 10th, 2018 Terrell, TX DETAILS arrow_drop_down
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Generally very good service, customer service is hit and miss.

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Ed

April 10th, 2018 Buda, TX DETAILS arrow_drop_down
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Because I have been with them for a while and no discounts on anything for being a loyal customer

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James Smith

April 10th, 2018 Rockdale, TX DETAILS arrow_drop_down
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Lousy service area and they ell you something different every time you talk to them. I have been lied to several times by them.

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Louise Scorsone

April 10th, 2018 Mechanicville, NY DETAILS arrow_drop_down
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Great customer service never had a problem

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Suzanne Davis

April 10th, 2018 Wappingers Falls, NY DETAILS arrow_drop_down
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service is good they are pricy but not as bad as others

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Beatrice Cyprian

April 10th, 2018 DETAILS arrow_drop_down
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too expensive for the services i have and that is my biggest pet peeve

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W Mcclement

April 10th, 2018 Menifee, CA DETAILS arrow_drop_down
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Very poor cell reception. To many add on fees and taxes.

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Donald Lanoue

April 10th, 2018 Waxahachie, TX DETAILS arrow_drop_down
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signal strength is always weak and calls just randomly drop.

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Pamela Pagel

April 10th, 2018 Temecula, CA DETAILS arrow_drop_down
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They bill themselves as having 1% of shy of the coverage provided by Verizon. Apparently that 1% is everywhere I am. It is definitely less expensive. Which is why I gave them 2 stars and not just 1.

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Ernie Gobee

April 10th, 2018 DETAILS arrow_drop_down
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Expensive, it seems other Carrie's price the same service for less. Why don't I transfer I'm chicken to find out the others are even worse.

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Melissa Hansen

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good service, very helpful at quickly transferringall data to new phones every 2 years

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Nicolas Iannone

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I give them a two because of the unlimited data (even though they throttle their data) otherwise they'd get a one. The signal is spotty and the range is very small in my area.

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HAROLD WOODY

April 10th, 2018 DETAILS arrow_drop_down
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FREQUENT SERVICE FAILURES-HAVE ACTUALLY DELETED ACCOUNT TWICE

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JD Elliott

April 10th, 2018 DETAILS arrow_drop_down
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They are one of the lowest price but my work cell phone is Verizon and works much better than my sprint phone.

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frank black

April 10th, 2018 DETAILS arrow_drop_down
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when visiting the local office, ofttimes, there is a wait. Most of the employees are very nice and helpful. There seems to be a lot of turn over. Stock of items, sometimes is rather depleted.

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Shannon Morley

April 10th, 2018 DETAILS arrow_drop_down
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They are helpful whenever I call in. I feel like they are looking for the best deal for me.

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Michelle

April 10th, 2018 DETAILS arrow_drop_down
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They have serviced us in the past in Florida and did an excellent job. They are reliable, competitive and helpful.

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JD

April 10th, 2018 DETAILS arrow_drop_down
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Service I'd great. The billing or issues with phones are not so goog

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Mayo Mccready

April 10th, 2018 DETAILS arrow_drop_down
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Bill keeps varying month to month. Promotion items never re cived from sprint. Was sopposed to recieve ca mera lense for new phone. Never recieved it. Customee servece gives run around on it

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George Westmoreland

April 10th, 2018 DETAILS arrow_drop_down
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fairly good service some areas need improvement

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Nilanj (Nick) Pandya

April 10th, 2018 DETAILS arrow_drop_down
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I was with Sprint for a total of 15 years and their customer service representatives are robots who talk over you and do not have any listening skills. They only hear what they want to hear and if you ask any question they want to blind transfer you so that you have to repeat your question again. I left them after 15 years because in those long years I have had to contact their CEO's office via email so many times that I decided it was time to change. I would not recommend Sprint to anyone at this point because their Cellular service is also gone bad and their customer service sucks.

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Tony Wallace

April 10th, 2018 DETAILS arrow_drop_down
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Sometimes the phone drops calls and freezes sometimes.

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richard short

April 10th, 2018 DETAILS arrow_drop_down
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ery poor customer service-impossible to reacn

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Sylvia Harris

April 10th, 2018 DETAILS arrow_drop_down
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Sometimes not able to connect..otherwise good service

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Lorraine Black

April 10th, 2018 DETAILS arrow_drop_down
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The bill can be expensive, especially if you lease phones, tablets pr Apple watch. It's because of thier unlimited plan. Very pricey!

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Kenneth Barnhart

April 10th, 2018 DETAILS arrow_drop_down
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I been with them for a few years I never had a promble and great price

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Leatha Jennings

April 10th, 2018 DETAILS arrow_drop_down
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Whenever I have a problem they try really hard to resolve it in a timely manner, any the customer service is good.

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pao

April 10th, 2018 DETAILS arrow_drop_down
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Drops service often. The cell phone service was not reliable. Always in the same areas too.

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Landon Robison

April 7th, 2018 Layton, UT DETAILS arrow_drop_down
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My wife left another cell phone company to go with Sprint because they offer great deals on your first phone. She paid almost nothing for the phone and just had to pay her first month's bill, which was inexpensive. They also have really good service and reception in places that I don't (I have another phone carrier). I would recommend to anyone who wants an inexpensive bill and who maybe needs a new phone. They have great deals.

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Troy M Sbarra

December 21st, 2017 Palm City, FL DETAILS arrow_drop_down
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Data rates consistently below 2 Mbps. Signal strength less than -110 dB most of the time in an area their map shows best coverage.

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Natasha

December 18th, 2017 Salt Lake City, UT DETAILS arrow_drop_down
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The price is decent. Some customer service representatives are good others not so much. Coverage was great. There are better deals though.

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Kaylee

December 13th, 2017 West Jordan, UT DETAILS arrow_drop_down
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Customer service isn't great and the phone plans are overpriced. If you want to cancel your phone contract plan on paying about $700. The coverage is not good at all and I wouldn't recommend using this phone service.

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Jill Dastrup

November 24th, 2017 Eagle Mountain, UT DETAILS arrow_drop_down
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Cheap option but you get what you pay for. Not that great of high quality service in many areas.

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Carlene Dastrup

November 22nd, 2017 Sandy, UT DETAILS arrow_drop_down
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The phone I purchased has a delay. I also hate that when I call customer service I am put on hold for as long as 20+ minutes. Customer service is too critical to companies to have your clients on hold for that long.

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Hayley Lambdin

November 13th, 2017 Orem, UT DETAILS arrow_drop_down
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I really like their family discount plan and their prices. Overall, they have good cell service, but in some areas the service can be a little spotty.

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Abbey Richards

November 6th, 2017 American Fork, UT DETAILS arrow_drop_down
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I never get any service anywhere. My service is always slow. At best I get LTE, but it really doesn't provide me very good service. It is cheap, but I am on a family plan still, so the price doesn't affect me as much. It is cheap for families, which is a positive.