SouthernLINC provides their customers with the ability to purchase phones and plans online. They have plenty of different options for prepaid plans, as well as one- and two-year plans. They also offer the Lifeline program, a program for low-income residents in the southeast. Their services include:
- Plans starting at $23/month
- Two different contract length options
- Simple regional plans with unlimited solutions
SouthernLINC also offers quite a few other services, including communication for businesses of the area, which is how the company started. You can manage your account online, talk to a customer support agent online, and upgrade your phone online, at any time with your prepaid plan.
SouthernLINC has a limited service area, so if you are not located in the southeast, this plan is not for you. They also only service Motorola phones, and only have 5, none of which are smartphones. Aspects of the carrier the consumer should be aware of include:
- Limited phone selection – there are no smartphones available with the SouthernLINC service
- Weaknesses in coverage – potential customers should check the quality of service in the areas they will primarily use their phone in
- Regional – this service is not available for everyone
They have quite a few fees included with their service, and some of their plans involve a one to two year commitment. Their coverage is a little spotty in some areas, and they do specialize in PTT radios with cell services, so a lot of their cell phones may not be appropriate for the average consumer, but entirely appropriate for certain businesses in the south east.
One Year Plans
So Simple Unlimited PTT & Text & Picture — $29 a month
So Simple 500 — $39 per month
So Simple Unlimited Everything — $59 per month
Two Year Plans
So Simple Unlimited PTT & Text& Picture Messaging — $23 per month
So Simple 500 — $35 per month
So Simple Unlimited Everything — $39 per month
Shared Minute Packages for So Simple plans with Cellular
$40 per month/per master account
$60 per month/per master account
$80 per month/per master account
$120 per month/per master account
$200 per month/per master account
$280 per month/per master account
$400 per month/per master account
$800 per month/per master account
Optional Regional Features for So Simple plans (per line)
$10.00 per month/per line
$16.00 per month/per line
$12.00 per month/per line
$1.19 per month/per line
$3.99 per month/per line
Prepaid Unlimited Monthly Plan (Unlimited IDEN Data access, text messaging, minutes) –$50/month
Prepaid Daily Plan (Unlimited PTT Minutes, 10 cents minute) $1.25/day (on the days used)
Lifeline Plan (a wireless plan for Alabama and Georgia residents who qualify as a low-income household) – 20.74/month
Fees. E911 Fee—Flat fee imposed on telecommunication service users by state and local governments. Late Fees — 1.5% on any overdue amount on your account. Regulatory Cost Recovery Fee—reflects SoutherLinc Wireless’ cost of complying with government rules and initiatives. Administrative Cost Recovery Fee—monthly per-unit fee that reflects a portion of SouthernLinc Wireless’ cost of ad valorem and municipal taxes and business license expenses.
Additional Services Prices
There are no prices listed on the website, but these are additional services that SouthernLinc Wireless offers its customers:
Push to Talk Features
Text messaging, Picture messaging, and web browsing
Fleet Management Solution
Regional Data Packages
Personalize your Phone
Selective Dynamic Group Calling
Contract Length – There are a few contract length options. There are one-year and two-year options, as well as pay per month options.
Business started 1995
Company Selling Points
SouthernLINC Wireless, a subsidiary of Southern Company, prides itself on providing relaibale wireless communications services to the Southern US, including Alabama, Georgia, southeastern Mississippi, and the Florida Panhandle. They specialize in PTT radios, cell services, and other wireless services, all created to service the communication needs of Southern Company’s local power companies. They also pride themselves on knowing that “there is no known scanner that can intercept communications over the network—a critical factor for many customers.”
Phone Selection (just a breakdown of what operating systems they work with):
For phone selection, they have five different Motorola phones. None are smartphones. These include: Motorola i365-R, Motorola 418, Motorola i460, Motorola i686-R, and Motorola r765.
Ease of Use
Their website is extremely thorough, offering a way to manage your account online, as well as pay a bill online. For their online account manager, you are able to change your service plan and packages, swap your SIM card, request a new phone and PTT numbers, and more. You can also set up auto payments online. There’s an FAQ’s section, listed below.
Customer Support types For customer support, SouthernLinc provides a few different phone numbers, including a Customer Solution Center that is free for customers, and is open 24 hours a day, 7 days a week. There’s also an online store line, and a sales line. They have an email address available to take comments/concerns about the website, as well.
Coverage for Southern Linc Wireless covers the southeast section of the US, from Georgia to Alabama, to southeast Mississippi to Northwest Florida. There are some more rural areas that aren’t covered, but for the most part, the south is covered. There are also plans that include minutes outside of the south.
Additional Features and services
Company contact information (Address, phone number, email)
4601 Southlake Pkwy Ste 200, Hoover, AL 35244-3608