Consumer Cellular

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Consumer Cellular

Consumer Cellular is a small cellular company that offers great low-cost cell plans for every need and budget. Aiming their marketing towards retirees, Consumer Cellular works with AARP and offers discounts for their members. The company is based out of Tigard, Oregon, and has received top customer satisfaction rankings from Consumer Reports in 2010, 2011, 2012, 2013, and 2014. They run off of AT&T and T-Mobile networks.  

The Good

  • No long-term contracts
  • EasyPay service
  • Great benefits

Consumer Cellular does not require long-term contracts, but instead base their service off of a month to month platform. Customers can also change their pricing plan at any time if needed. Consumer Cellular has a great option for a low-cost family plan, especially for those who don't use phones very often. Their customer service is located in the United States, which means easier communication. Their coverage is nationwide, and only involves a few spotty patches in the mid-west. They also offer an "EasyPay" service where you can make monthly payments to pay off more expensive phones like an iPhones or Android Smartphones.

Because they target retirees, their plans tend to be very inexpensive for those who aren't looking for a lot of data, text messaging, or minutes. They also provide discounts for AARP members. They have no fees for any of their services, and because they have no contracts, there is no activation fee for their services as well.

Basically, Consumer Cellular customers can expect the following:

  • Reasonable pricing (based on limited services)
  • Discounts for families and AARP members
  • No contracts and month-to-month payment platform
  • Quality coverage nationwide (with a few exceptions)
  • Plan flexibility - change your plan at any time

The Bad

  • Only good for most basic needs
  • Limited data capabilities

Consumer Cellular is designed to benefit those who want a cell phone, but do not plan on using it to the full capacity. For those who just want basic minutes and text messaging capabilities, then Consumer Cellular will work. However, if a potential customer wants more than that, things can get a little tricky. Consumer Cellular doesn't offer unlimited data-the highest plan includes 4 GBs. Because they market towards retirees, those that use a lot of data don't have a lot of use for their services.

Since there is limited data capabilities, customers should consider that when deciding on which phone to use. Consumer Cellular does carry iPhone and Android phones, but customers will have to keep in mind that they will not be able to maximize those technologies with current data services.

Prior to enrolling in the Consumer Cellular service, prospective customers should take a look at the following:

  • Monthly pricing - customers are billed based on the number of minutes they use. These plans start at $10/month where customers are billed per use and range to unlimited minutes for $50/month. Correctly estimating the number of minutes will be essential to having a reasonably priced service.
  • Limited data usage - there are no unlimited data services currently being offered, so if data is a big part of your cell phone usage, you may want to look elsewhere

The Bottom Line

Consumer Cellular is a great option for those who don't need a lot of minutes, texting, or data. They have really great options for AARP members, and have the same coverage as big networks like T-Mobile and AT&T. They've received top customer satisfaction from Consumer Reports for the past five years, and because their service is month to month, you can cancel at any time. As part of their service, customers can expect the following:

  • Basic phone functions at a fraction of the cost
  • Decent device selection to choose from
  • Some restrictions with coverage and data
  • Flexible pricing and plans

3 Consumer Cellular Reviews

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  • User Score

    10

    June 1st, 2017 Saint George, UT

    We have been members for many years now. We started with a cell phone for my 90 year old mother. Now we have their phones for my wife and sons, and I would switch as well if I didn't have two tablets and a phone with Verizon. But, time may change that. We now have also the "Ally" Medical Alert Button for my mother, who is now 93. When our first ally developed a slight problem, all it took was a phone call and they had it replaced for free within a few days. Every problem we have had has been solved by the best customer service we have ever used. Other companies should take note! Their phones used to be only for the aged, but now they have all sorts of phones and plans for the best prices around, from large smart phones to old flip phones. And we truly can cancel or change or add items quickly and easily!

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  • User Score

    10

    August 19th, 2015 Chicago, IL

    Great mobile carrier ever

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  • User Score

    10

    August 17th, 2015 San Antonio, TX

    I have been with Consumer Cellular since Jan. 2012. They have exceeded my EVERY expectation since joining them. Their phones, accessories, talk & data plans, AND their knowledgeable, friendly (& PATIENT!) service reps are incredible! I have had nothing but great experiences with them from day one, and the folks I have referred to them feel the same way! I would not consider switching carriers - even for a cheaper rate! I plan to remain one of Consumer Cellular's biggest fans! I've NEVER been disappointed!

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