Consumer Cellular is a small cellular company that offers great low-cost cell plans for every need and budget. Aiming their marketing towards retirees, Consumer Cellular works with AARP and offers discounts for their members. The company is based out of Tigard, Oregon, and has received top customer satisfaction rankings from Consumer Reports in 2010, 2011, 2012, 2013, and 2014. They run off of AT&T and T-Mobile networks.
- No long-term contracts
- EasyPay service
- Great benefits
Consumer Cellular does not require long-term contracts, but instead base their service off of a month to month platform. Customers can also change their pricing plan at any time if needed. Consumer Cellular has a great option for a low-cost family plan, especially for those who don't use phones very often. Their customer service is located in the United States, which means easier communication. Their coverage is nationwide, and only involves a few spotty patches in the mid-west. They also offer an "EasyPay" service where you can make monthly payments to pay off more expensive phones like an iPhones or Android Smartphones.
Because they target retirees, their plans tend to be very inexpensive for those who aren't looking for a lot of data, text messaging, or minutes. They also provide discounts for AARP members. They have no fees for any of their services, and because they have no contracts, there is no activation fee for their services as well.
Basically, Consumer Cellular customers can expect the following:
- Reasonable pricing (based on limited services)
- Discounts for families and AARP members
- No contracts and month-to-month payment platform
- Quality coverage nationwide (with a few exceptions)
- Plan flexibility - change your plan at any time
- Only good for most basic needs
- Limited data capabilities
Consumer Cellular is designed to benefit those who want a cell phone, but do not plan on using it to the full capacity. For those who just want basic minutes and text messaging capabilities, then Consumer Cellular will work. However, if a potential customer wants more than that, things can get a little tricky. Consumer Cellular doesn't offer unlimited data-the highest plan includes 4 GBs. Because they market towards retirees, those that use a lot of data don't have a lot of use for their services.
Since there is limited data capabilities, customers should consider that when deciding on which phone to use. Consumer Cellular does carry iPhone and Android phones, but customers will have to keep in mind that they will not be able to maximize those technologies with current data services.
Prior to enrolling in the Consumer Cellular service, prospective customers should take a look at the following:
- Monthly pricing - customers are billed based on the number of minutes they use. These plans start at $10/month where customers are billed per use and range to unlimited minutes for $50/month. Correctly estimating the number of minutes will be essential to having a reasonably priced service.
- Limited data usage - there are no unlimited data services currently being offered, so if data is a big part of your cell phone usage, you may want to look elsewhere