Consumer Cellular does not require long-term contracts, but instead base their service off of a month to month platform. Customers can also change their pricing plan at any time if needed. Consumer Cellular has a great option for a low-cost family plan, especially for those who don’t use phones very often. Their customer service is located in the United States, which means easier communication. Their coverage is nationwide, and only involves a few spotty patches in the mid-west. They also offer an “EasyPay” service where you can make monthly payments to pay off more expensive phones like an iPhones or Android Smartphones.
Because they target retirees, their plans tend to be very inexpensive for those who aren’t looking for a lot of data, text messaging, or minutes. They also provide discounts for AARP members. They have no fees for any of their services, and because they have no contracts, there is no activation fee for their services as well.
Basically, Consumer Cellular customers can expect the following:
- Reasonable pricing (based on limited services)
- Discounts for families and AARP members
- No contracts and month-to-month payment platform
- Quality coverage nationwide (with a few exceptions)
- Plan flexibility – change your plan at any time
Consumer Cellular is designed to benefit those who want a cell phone, but do not plan on using it to the full capacity. For those who just want basic minutes and text messaging capabilities, then Consumer Cellular will work. However, if a potential customer wants more than that, things can get a little tricky. Consumer Cellular doesn’t offer unlimited data—the highest plan includes 4 GBs. Because they market towards retirees, those that use a lot of data don’t have a lot of use for their services.
Since there is limited data capabilities, customers should consider that when deciding on which phone to use. Consumer Cellular does carry iPhone and Android phones, but customers will have to keep in mind that they will not be able to maximize those technologies with current data services.
Prior to enrolling in the Consumer Cellular service, prospective customers should take a look at the following:
- Monthly pricing – customers are billed based on the number of minutes they use. These plans start at $10/month where customers are billed per use and range to unlimited minutes for $50/month. Correctly estimating the number of minutes will be essential to having a reasonably priced service.
- Limited data usage – there are no unlimited data services currently being offered, so if data is a big part of your cell phone usage, you may want to look elsewhere
- For average (2-10gb) Individual Plan
- for Unlimited Individual Plan
- for Family Plan (state the gb)
For Talk Plans (Nationwide Calling)
Billed Per Use (Minutes) — $10 per month
250 Minutes — $15 per month
750 Minutes — $20 per month
1,500 minutes — $30 per month
3,500 minutes — $40 per month
Unlimited minutes — $50 per month
For a family share plan, just add $10 dollars per person to any plan.
Text and Data Plans:
300 Texts and 30 MB data — $2.50 per month
1,500 texts and 150 MB data — $5 per month
3,000 texts and 500 MB data — $10 per month
Unlimited texts and 1.5 GB data — $20 per month
Unlimited texts and 3 GB — $30 per month
Unlimited texts and 4 GB data — $40 per month
Fees. There are no fees, because there’s no contract. You can also change your plan at any time without penalties or surprises. There’s no activation fee.
Additional Services Prices There are special benefits for AARP members, like a 5% discount off of monthly usage charges, and a 33% discount off of select accessories. There’s a 45-day money back guarantee.
You can also try Consumer Cellular for 30 days, 300 minutes, 300 texts, or 300 MBs, risk-free.
Contract Length—Consumer Cellular offers a no contract service.
Business started — 1995
Company Selling Points For just a few things they pride themselves on are the free 30-day, risk-free trial, the nationwide coverage, and the special benefits for AARP members. They also offer a no-contract service, and no unknown fees.
Phone Selection (just a breakdown of what operating systems they work with):
For phone selection, Consumer Cellular offers flip phones starting at $35, iPhones starting at $50 (with EasyPay, which starts with a down payment, and then consecutive payments after that), Android Smartphones (Like Motorola and Samsung) starting at $80, with EasyPay, as well as the option to use your own phone.
Ease of Use The website includes everything from the ability to signup, account management, and bill pay. With their FAQs, everything on the website is really easy to use. With their customer service, everyone is located in the United States, which makes it easy to speak with someone that can help you. Overall, their website is very easy to use, and helpful for their customers.
Customer Support types They have FAQs, a form email available at the website below, and an phone number for customer support, 1-888-345-5509.
Coverage –For coverage, Consumer Cellular offers a map located at the link below that shows where there is coverage available nationwide. Consumer Cellular offers solid service for 4G LTE and talk throughout the east coast and west coast, but with patchy service in the Midwest, throughout Idaho, Nevada, Utah, Arizona, New Mexico, Wyoming, Montana, and Nebraska. There are minor patches without service in Colorado and Wisconsin.
Additional Features and services: They also offer the ability to add a landline to your service for only $10 dollars a month, additional to your plan.
Company contact information
7204 SW Durham Rd. Ste. 300, Portland, OR 97224