- Affordable pricing
- Great features
Big River offers a very low cost unlimited local plan that is perfect for those who only need a simple home phone service. They offer a few different communications plans, including internet, if you are looking for both as well. For their broadband phone customers, all of their plans include call waiting, call forwarding, 3-way calling, SIM Ring, Voicemail, Call Return, Call Block, and Caller ID.
- Satisfaction guarantee for internet service only
- One-year commitment
- Expensive plans
Big River only offers a 30-day satisfaction guarantee for their high-speed Internet service, not their phone service, and requires a one-year commitment as well. Their unlimited long-distance and local calling plan is quite a bit more expensive than its competitors, and there is also a fee for not setting up your account with an auto-pay account. Because they are a mid-west company, they only offer services in certain states: Washington, Colorado, New Mexico, Texas, Oklahoma, Kansas, Nebraska, Minnesota, Wisconsin, Illinois, Missouri, Arkansas, Louisiana, Mississippi, Tennessee, Kentucky, and Pennsylvania.
- Bundled Local (Unlimited Local Calling, Long Distance only $.05 per minute) — $15
- Bundled Unlimited (Unlimited Local and Long Distance Calling) — $20
- Timeless Talk (Unlimited Local and Long Distance Calling) — $44.44
Fees. For fees, there’s a finance charge for late payments, which is 1.5% of the total amount due. There is also a $5 handling charge if your account is not set up for auto payment using a credit card or debit card.
Additional Services Prices Big River also offers internet, as well a business communications packages. Call or look online for more information.
Contract Length—Big River requires a one-year service agreement.
Business started 1984
Company Selling Points Big River prides itself on making technology simple, and that the service is located in your community, with local support engineers available to help you. They also offer internet services, as well as phone, so you are able to combine your services to one low monthly payment.
Phone Selection –Big River just offers home-phone service, so everything is either analog, or through voice over internet protocol service.
Ease of Use The website is a bit complicated to use. It’s not very user friendly, and there’s no available online bill pay. You can pay over the phone, and by check, and they do offer autopay, but the website doesn’t offer a ton of information about their plans.
Customer Support types They have phone and email customer support available. Their phone customer support was about a 5 to 10 minute wait and they answered all of our questions very thoroughly.
See the following link for an email form.
Coverage Big River Telephone partners with cable companies to offer their subscribers the “triple play” bundle of video, data, and voice service. Currently, digital telephone is available in Washington, Colorado, New Mexico, Texas, Oklahoma, Kansas, Nebraska, Minnesota, Wisconsin, Illinois, Missouri, Arkansas, Louisiana, Mississippi, Tennessee, Kentucky, and Pennsylvania.
Additional Features and services
Voicemail, Call Forwarding, Call Waiting, Call Return, Caller ID, Call Block, 3-Way Calling, SIM Ring
Company contact information
24 Minnesota St, Cape Girardeau, MO 63703