AT&T

They give the best rate concerning mobile phones I remember when I bought a phone from them and the screen broke I was given a credit to purchase another one One thing I’d like to mention is their customer service they are very helpful

They are thieves in this company. Don't make the mistake of changing companies. Bad service, liars and expensive. Better use T-Mobile. I was with them for 10 years until they offered me a supposedly better plan here and it was a lie. Now I have a bad contract for three years. I’m regret 0 stars

I purchased a phone at the local AT&T store. Upon purchasing the phone, the customer agent told me that I would receive an email from AT&T that would assist me in setting up my account. I went to the aforementioned email and went to the link provided. The site had a link for “New User.” However, it would not let me set up an account, as it would not let me set up a password, even though I followed the instructions to a tee. The above is Example of Failing to provide correct instructions for setting up a password for an account to service a product I had purchased Next, I tried another method on the site that didn’t work. The above is Example Number 2: No clear direction as to how to set up an account that actually works. I finally found a customer service number (after much searching) and called it. Somehow I was able to set up a PIN, which was aggravated by the fact that the phone-robot voice kept missing my numerical input, though, again, I was exceedingly accurate. The voice said that it didn’t receive any input from me even though I entered it. It took several tries. The above is Example 3 - Shoddy phone equipment and Example 4 - Using a phone robot that you have to dumb yourself down to their level in order to get something done instead of being able to talk to an actual human being. Somehow I was able to get through to a Customer Service agent. I told them my problem, that A) I was trying to set up a password and the system would not let me, and B) that I wanted to purchase more minutes. The individual said that my phone was serviced by a third-party and that I would have to call them. He gave me the phone number. This, after being notified that I was supposed to call a certain number, which ended up being wrong. The above is Example 5 - Not giving me the correct instructions to begin with, instructions that were misleading, Example 6 - Selling me a phone that is not even serviced by AT&T, and Example 7 - A Major Corporation using a third party vendor. No. I was doing business with AT&T, not some other perception. I should never have to go to some other company, one that I do not do business with. I then called this other number. They wanted my PIN, so I entered it. The (robot) voice said it did not recognize my phone. The above is Example 8 - Not being able to detect my phone even though I had gone through all of the correct steps. Let’s recap. AT&T did the following: • Failed to provide accurate instructions on how to set up an account • Mislead me into thinking I was supposed to contact one customer service perception when in fact it was supposed to be another, which, again, I was never told about from the start, • Does business with a third-party vendor that the customer is just expected to interact with. That is inexplicable, when you are one the largest corporations in the world. Furthermore, this overly complicates things. And, I was never told about this ahead of time. • Shoveled me off to this third party vendor even though the original instructions said to call the original customer service number • Has shoddy equipment that does nothing but waste the customer’s time. • Uses robot phone menus and phone robots, instead of having live actual human beings to deal with. This is counter-productive, it is a case of going backwards. • Has an online interface that is confusing, misleading, and just plain DOES NOT WORK. Finally, I took the phone back for a refund. The customer service agent did not even ask why I was returning the phone. Out of the over $126 I originally paid for the phone and minutes, I ended up with a “refund” of $23.96. This means I went through the process of purchasing a phone, then going through several erroneous processes, was not able to find the correct help, all for a phone I was unable to use because I could not add minutes to because of the above incidents which display the company’s misleading practices. On top of that I was never told about the fees one incurs upon making a return. All told I lost over $100. And for what? I think any reasonable person would agree that this constitutes a scam on the part of AT&T---i.e., fooling consumers into purchasing a product which intentionally does not work, so they can end up pocketing the “return fees”, or, if the customer does not make the return, the company keeps the entire amount. This is wrong. I have therefore reported AT&T to the FTC for fraudulent business practices. Furthermore, I will never do business with them again and will never recommend them to anyone.

This company is a SCAM. I have something on my credit report already because AT&T sent me 2 different numbers. I only picked one of the SIM cards, and I was using that number for years. Then I started getting mail from a collection company saying that I had $250 worth of debt to AT&T. They never contacted me, and they sold my information, even though I never used that other SIM card or number in my life. Now I changed to VERIZON on February 26 after paying my bill for the last month to AT&T, and these people sent me a regular bill of $67.45 for March. I called them and let them know the same day I switched to Verizon. I needed to call again and ask for a refund that I never got because they took my money. I needed to dispute the charge with my bank. And again today they sent me a bill that I supposedly need to pay on April 16 for the same amount. Meanwhile, I have been with Verizon for 2 months already. Your customer service people are trash. This company is at most mediocre and a scam. And I will call again to cuss them out because I don’t understand how I can continue to be charged for 2 months straight after switching and not even using the same number that I had with AT&T. Now if I let that email be, and I don’t call them to see what’s going on, this company will put a debt on me and sell it to a collector and try to mess up my credit. At this point, I will contact a lawyer and file a lawsuit against this company.

AT&T gave false information about the account and PIN we needed to transfer service from AT&T to T-Mobile several times. This wasted a week, and multiple hours were spent EVERY time we tried to port the phone number over to the new phone with T-Mobile. T-Mobile was great! AT&T lied, stalled, required five people on a conference call (including my husband and me) to transfer the phone number to the new phone. IT WAS SUPPOSED TO BE A 5-10 MINUTE PROCESS! Upon complaint to the AT&T Leadership Team, all I got was a phone call from the office of the president. During that phone call, Kevin advised that I can't expect everything to be accurate on AT&T's end when we're asking for information. Additionally, AT&T offered no financial payment for our hours spent on the issue due to AT&T's mistakes and false information because it wasn't our account, but a work account through my husband's company. Never mind that it still should have taken 5-10 minutes. The fact is, if you are transferring any number to your family plan carrier, you MUST be on the phone with these people. DO NOT WASTE YOUR TIME WITH AT&T GAMES. My husband, his company's IT person (the AT&T account owner) and I wasted over $1,000 worth of work time BECAUSE OF AT&T. They won't take accountability and won't pay us back for lost productivity.

AT&T has been a reliable cell phone service for many years and I would strongly recommend it to those looking for a quality service. I find that it's comparable to T-Mobile, but that T-Mobile tends to offer slightly better packages and service.

Accounts are not secure and AT&T takes no responsibility for securing your account to keep others from being able to charge whatever they want on it and make changes to your plans. Passwords and passcodes nothing

Do not use AT&T or their online trade-in service. I traded in an iPhone 11 and they are claiming they received an iPhone 8 so I am not getting any money for my trade (costing me over $800). There is no oversight of their "back office" that processes trade-ins and there is no way for customers to verify what was sent in. They told me I cannot use Find My iPhone to locate my phone or have my trade-in phone returned to me. They told me there is nothing I can do that their "back office" has made their decision and I am out of luck. Have been a customer of AT&T for 20 years and will be switching to Verizon and I recommend everyone else does as well.

I have had Verizon>>Billing problems ,dropped calls -0- Service I have had Sprint >> Very Slow, -0- Service. Have had AT&T for awhile now now on a business Acct. >> Excellent phone Service , Excellent Billing like clock work, Excellent Customer Service.

This company has been around for many years, why? customer service, and the service workers who come out to install anything that needs to be done for your phone service. I always like going to an office, Allen Park, everyone there treats you like family.

I bought a phone for husband that is through AT&T. It’s about 5 years old. He has been very happy with the service plan, the price and customer service. We also have a store in our city that is very convenient if we need immediate assistance on his phone. You have to make an appointment, because they stay busy, but once you’re there at your approved time, someone is there to assist you and fix whatever issue you might have had. Every customer service representative is friendly and very knowledgeable in their work. We have never been there, that they were not able to just answer a quick question, or repair our phone issue. I highly recommend.!!

AT&T has been a great service for me and my kids. They have helped us out as we travel around and just in our homes. Love this service.

I love AT&T. We have been customers of theirs for over 20 years. Their service is exceptional and their prices competitive.

We have been an ATT customer for over 20 years (back when they Cingular). We recently upgraded our phones with a trade in. We pay for 5 lines. Phones were picked up at an ATT store. The gentleman at the store helped us factory reset the trade-in phones and mail them back in. ATT has denied our trade in stating the phones were not unlocked - They don't know how to do that? Now they want us to pay $60 more every month. We are old - we cant afford that. After spending hours upon hours online, and with phone support, and the store... we are out of luck - they don't care one bit. And since their processes take so long, it is past the return date of the new phones. We are jumping ship to Verizon no matter what it costs. ATT does not care about its customers. Avoid them like the plague.

I would leave 0 stars across the board if possible! This company is a bunch of crooked folks. You think after being with them for years they would take care when a problem arises! Ha! What a joke. At this point, ANYWHERE is better then Att&t! We cought an added line with 0 usages, we NEVER ordered or received. It was paid for in someone elses credit card that was NOT OURS! Yet we are told they can do nothing and we have to continue paying off a phone that we NEVER ordered! Causing our bill to be up an extra 70 dollars a month on top of 5 other lines we actually have! We were literally told, too bad so sad. DO NOT TRUST THIS COMPANY! RUN!

They messed up when me and my wife turn are phones in from t mobile cost lot of money we didn't have these phones very long good shape when we traded them in they messed up on the numbers so didn't get credit phone I had.bill keeped going up every month . Tried talk customer service no good there several people talked to even when my mother I found dead in her home they sent me a message saying my bill past do just payed bill week before was do for another month women talking to wasn't getting no where she even cut my phone off I had deal with family and things on my phone luckily we had my wife's phone, lady told us we have to pay to get it back on . Finally got it back on hour and half later. Been to the people we got it from they gave me number to call got same lady finally found another gentleman he did everything he could do to help but they said can't give me the discount on my phone now we have cut my mom's phone off so they want give my phones back and if I want to get out of the AT&T service I have to pay $1800 something . What a reap off

I am currently with ATT. They have reasonable prices and descent service, I am staying with them because the other service I had was too expensive. They offer amazing deals for phone trade ins. Their customer service reps are pretty nice as well.

I have all things AT&T. However, I rate them two stars because I’m having an issue with my genie box that’s been going on for several years and they can’t seem to resolve it. Also, I traded in my old iPhone for a brand new iPhone 13 Pro. I was told it was a free trade-in. Therefore, the new phone did not cost me anything. So I gave them my old phone and they gave me a new phone. All good. However, when I received my AT&T bill, I noticed that they started to deduct the amount of the new phone off of my bill every single month, so therefore the phone wasn’t quite a free trade-in. So you’re locked in and cannot get another phone until that phone is completely paid off and although they’re not charging me, they credit me the amount that credit has to be satisfied which takes several years therefore, I’m stuck with the same phone as well as their service without ever signing a contract.

Used AT&T for a year then I switched cell companies. This was back in 2010 to 2011. I don't know if their service has improved or not. Back then I had some issues with dropped calls and the phone did not have good quality speaker. I am sure they have improved. I suggest you make a choice based on current users reviews.

My carrier of choice. After leaving Tmobile, this was the company that provided the best deals as well as the best coverage for me. In Puerto Rico one of the biggest opportunities is the coverage inside buildings which AT&T was able to provide for me. Recently they sold their company in Puerto Rico to a local company which has not disappointed either. The prices are a bit higher than the competition, but worth it in regards to the reliability that you find throughout the entire island. Data speeds are reliable and impressive.

I’ve been a customer of ATT for over 7 years and I barely ever have any issues with my bills and phones. On the rare occasion there is an issue, the customer service representatives are always friendly, treat me with respect as well as making me feel valued by the company. The company when there is an issue will always do everything they can to fix the problem. The prices are very reasonable, the service and reception are near perfect and they are always up to date with the latest technology so they can ensure their products will function properly and have very little problems. Another bonus is the sales reps will try to sell a product as its their jobs however they aren’t pushy and actually listen to the customers needs and wants. When I’ve had a phone delivered from the main warehouse it always shows up safely, quickly and the box that the phone arrives in is always secure.

I bought an Apple watch from AT&T for my 12-year-old son, instead of getting him the phone that he's been begging for. Soon thereafter, the watch stopped working. After spending more than 40 hours (that's not an exaggeration) over a span of several months trying to get Apple and AT&T to troubleshoot and diagnose the problem, it was discovered that the problem was on AT&T's end. I no longer want the watch because it can't serve the one purpose I bought it for: getting in touch with my son. I don't want a refund on the money I've already paid toward the watch. I just want to get rid of the watch and not have to pay the $250 balance, so I can get my son a phone. Seems pretty reasonable to me: Why should I have to pay for a defective watch? Well, AT&T refused to stand by their service/products and said that I have to continue to pay for the watch, which doesn't work because of an issue with AT&T's service. I am appalled by their approach to customer service. I didn't want to leave AT&T, but because they refuse to stand by their products/services, I certainly will be switching to one of their competitors once my contract is up. AT&T ought to be embarrassed by the way they do business. They're going to lose what would have been a lifelong customer, all over $250. Disgraceful.

went into the ATT store in Naples Plaza in Naples Florida. I indicated that I wanted to take advantage of an iPhone 14 promotion for $5.00 a month. I further indicated that I wanted no other changes to my plan. I specifically said that I wanted the same insurance on the new phone as I had on my old phone. The salesman told me that he was saving me money by changing my insurance to a plan that would cover all four devices on my plan rather than insurance on each of my three phones. When I got home I had an email from ATT estimating that my new ongoing charges would be approximately $270 mo. compared to $241 on my current bill. After an hour on the phone with customer service I was told that my ongoing bill would actually be $257mo. They told me that the insurance plan I had previously for $8 mo had been a grandfathered plan which is no longer offered and once changed could not be changed back.  My $180 phone (5x36) was now going to cost $576 ($16x36) plus a $35 upgrade fee for a total of $611   The $11 increase has no 36 month term so who knows how much it will cost in total thus $611+++ This is a deceptive business practice by any definition.

I’ve had ATT for decades even way back to Na Bell but they have become so overwhelmingly difficult to work with I can’t even see trying further. Not just horrible cell service but horrible customer service and in this new Messed Up World they care even less. I just wanted to upgrade TWO PHONES, but they are out. Not just the ones I wanted but out of all phones. Even the store attendant was beside himself. I went to the Lake Havasu location where “Will” is now the manager and he’s way better than the lousy manager the everyone knew was a bad fit. His hands are tied as ATT WANTS YOU TO GO ONLINE TO ELIMINATE COMMISSIONS TO THEIR REPS. So I had to order online where it send me a link to choose the 2phones I wanted, I’ll pay cash up front I don’t care but we need simple I-phones that work. The link told to to click the link to ask for help so I did. A guy came on and was eager to sell me two phones and when I told him I just spent near two hours at their store to be told to go online because they had no phones available and what I wanted. He replied you have to go online at which I replied I did and clicked the link to send me to you. He said well you have to order online anymore and I just was beside myself. I HOPE YOU SUFFER GREATLY ATT AS I WIL BE SEITCHING OVER THD FACT THAT YOUR COMPANY IS SO INCOMPETENT ONE CANT EVEN ORDER A PHONE, YOU GUYS ARE UNREAL AND LOOSING A NEAR 40 YEAR FAITHFUL CUSTOMER. VERIZON IS ABOUY THE SAME SO I THINK ILL TRY T-MOBILE OR SOME OTHER NO NAME COMPANY AS YOU ARE UNFIT FOR MY BUSINESS…😡

We had 2 techs come to our new house in April to set up the internet due to the last owners ripping the connections out of the walls. 1 tech signed us up for the cell service & gave us a bunch of special discounts that only techs get. This did not help us when we called their customer service line or went in-store due to these folks not getting these specific deals. Our bill has been a mess ever since. Then they shut off our automatic withdrawal & took away that discount. So i had to go up to store to get it fixed. They did not tell me it can take up to 4 billing cycles for it to kick back in. It's coming from our bank acct. We've had at&t internet for years, moved to different states w/ it, only ever had 1 issue w/ them claiming we didn't return a modem when in fact they told us to leave it due to it being a "community router". Took 2yrs to get them to fix that mess. The reason i say this is because the they cut our cell service off after not withdrawing our payment & then "fixing it". The tech today claims the payment was kicked back... saying the bank must not recognize at&t withdrawal... yet We've had our internet automatically withdrawn for years & it's been withdrawing from the same bank acct. this entire time w/o issue... but yet our cell isn't? And i know it will come out regardless of whether or not there's money in the acct. when it's linked directly to the bank acct. When the last rep corrected the situation, she told me to use the app to do a payment arrangement, however even tho i chose oct. 26th, they changed it (w/o notifying me) to the 13th & just cut the service off!! Now claiming i broke our promise to pay. Then told me that's due to them not allowing me to arrange it past the 17th. Well that's not what your app allowed! So now we are shut off for the next 10 days & i have major health issues & stay home w/ our little boy. They also owe us $800 for my husband's trade-in & they sent us 3 faulty phones so we decided not to purchase a phone from them. They told us they can only disperse the payments portioned out over the next 2yrs. So basically, they locked us into a contract they claim they don't do. So now, in order to get away from At&t we have to spend money & lose our $800 credit due to their crappy service. The techs & customer service reps really don't know what they are doing. Every single person I've talked to tells me something different. I've spent hours HOURS on the phone & at their stores every single month since April trying to fix our acct. And this whole "it takes 3 cycles to show up on your bill" BS is just that, BS. AT&T ruins people. I recently found out they've screwed 3 of my family members over too. We will be leaving AT&T as soon as we can. Thought the grass would be greener & it's been a nightmare.

Awful unprofessional company. Salesman lied and disappeared when we had questions about the 2 phones we signed up for. Activated one and discovered the coverage was NOT the same as Verizon and had no coverage in the areas we frequent. Immediately canceled the contract and sent the phones back. Then started getting huge bills from AT&T and called over 5 times to get an itemization. Finally they figured out we DID send the phones back and struck that off the bill. At last we get a past due letter for around $95 so we called to find out what that charge was for. At no point could we get an itemized invoice. Some charge for "restocking" and 1 activation fee. But finally to get them off our back we paid it. I hope I never hear from that company again!

I have been with AT&T for several years and their cell phone service has always been top-notch in regards to having service in areas where I noticed other carriers didn’t have service. Also twice when I had an issue with my service or my phone, they have always been ready and willing to help in a timely fashion.

I had a plan with them for a few years. The service was solid and I never encountered any issues with them. They just didn't have a plan that meets my preferences. Their deals and discounts seem to cater toward heavy data users. The people who need more and use more, save more. The people that don't care about having unlimited everything end up paying for things they do no need, want or use. I almost never make calls. I prefer to text and I rarely use data. I just want reliable service for when I do need it and 2GB of data per month (that's all the more I use.) Tello (uses T-Mobile towers) offered me 100 minutes, unlimited texting and 2GB of data for $12 a month. I can even bump that up to 5GB data for $16 a month if I wanted to. AT&T was charging me around $50 per month. I have nothing against AT&T, but now I'm saving $38 a month. I do NOT recommend AT&T if you like me and mostly text and don't need copious amounts of data. Go for Google Fi or Tello and save yourself some money!

I've been a loyal customer with ATT for over 20 years (ATT, Bellsouth, Cingular back to ATT). Its the first cell phone my parents bought me and once I was old enough to get my own phone I opened my own acct. I've used my cell service all over the world and have rarely EVER had no service. I'm talking Europe, Trinidad, Canada and even Alaska and Alligator Alley in FL (known for having no service). Never a problem.

I bought a house last year just outside town and could not get any cell reception with Verizon. ATT put up a new tower near us so we switched and have been thrilled with the service and reception. I usb tether my computer to my cell and get much faster speeds than with my actual ISP. I added a couple extra lines at 30 gb data each and have been thrilled with the service. Also got a new Samsung 20Ultra the day they came out for free for changing over.

I have used AT&T for years now. Nothing beats their cellular coverage. Calls are never dropped and their customer service is first rate. I have traded in phones many times and find that the experience is great. They handle everything and treat you right. They have extremely knowledgable staff and support. I know I feel that I've made a great purchase each time!

AT&T gave us a price when we signed up for service and have lived up to their agreement. No hidden fees of any kind. Although they do not offer our plan to new customers they have not changed our plan. Another good thing is that ATT's coverage is good locally and wherever we travel whether it be nationally or internationally. It has been easy to change our coverage to internatonal coverage when we travel.

Use to be a t-mobile customer before I made the move to at&t let's just say making the switch was the best ever with T-Mobile I had lots of dropped calls slow data & when I traveled up north barley ever had coverage. With at&t I have coverage everywhere plus fast data & me & my wife did the buy one get one on the galaxy s9+'s & we both are extremely happy & love at&t I would highly recommend at&t to every one.

I have been with them for over 6 years and if I have any trouble at all they are very helpful. No matter what it might be billing errors, or need more time to pay my bill even except parts of the payment with an agreement on next due payment date for remaining balance. They help me with the best plan for my usage on several lines. They are very kind and quick to help.

I've been a customer of AT&T for 15 years with no major complaints. I'm grandfathered in to their unlimited data plans which has been great until recently when trying to add lines to our plan. Our plan is too old so there's no monetary incentive to add anyone to our account - they claim that these old plans are 'shaped' differently so no new service fits into that model. AT&T has better coverage on the drive from Utah to eastern Washington state - one I make often - than any other carrier's coverage so it was a no brainer to stay with them over the years. I do find it annoying that their billing details and weird fees aren't easily understood.

No Stars. At&t are such full of complete lies. For quite some time they have said "SO SORRY TO HEAR THAT". Let me help you to see what we can do on our own side. Wrong information. The reason why I never got the discount was because It wasn't on my son name. Why was I not told this form day one.

AT&T are thieves in so many ways. I turned in my $800 phone from Spectrum when I transferred over & they were to credit me $800 for it. In stead they started charging me $30 a month for the new phone after only 2 months of $30 credits from my new device I turned in, They won't return my phone saying that it a separate party & its too late now. I will take all my families lines & run to the next company ASAP.

On 10/3/22, I received a promotion from AT&T for home internet. I called them & spoke with Kayce. She informed me about a cell phone promotion. Not only would they provide better service but match the bill. The total price was 2 lines for $110+tax/month ($55 a line/month) & a $20/month credit due to us using our own devices, making the bill $90+tax/month total. I told her I purchased a new phone 3 weeks ago but had concerned my provider (Boost Mobile) would not be compatible with AT&T and feared it would lock. She said if its PAID OFF it will work. After double checking in her system, Kayce was certain she could activate it. When she attempted to import my number, the call dropped, the phone locked, and I was left with no phone. Kayce & the activation support team attempted to troubleshoot but was unsuccessful. I was told to go to multiple locations including my old provider which informed me that ATT owns my number now and wouldn't give it back them. I went back to ATT store location. They wanted me to buy a phone from them with no payment plan due to being a new customer policy probationary period. I explained to them I had just bought a Galaxy S21 weeks ago for around $800 new. They need to fix this. They told me there is nothing he can do and to call corporate. I told him That they advised me to go to multiple location, this being one of them. The next day I went into another location (5180 state Rte 100, PALM COAST, FL 32164). Darrell was my sales rep. He told me I was lied to by Kayce. However, he has a promotion to where I would receive a free phone if I turned in my old phone. He explained that the "free phone trade promotion" will in essence be discounted by monthly bill credits that AT&T will give back on your bill for the 36-month installment plan. He would also honor $10 off monthly for my wife having her own phone all the mess but this would take 2-3 billing cycles to see the credits. He even told me "The phone doesn't even have to work, and they would take anything." I still turned in my galaxy s9. It was it good working order. The rep said it will be fine and I will start receiving the monthly credits in a couple months. My bill quoted was $130+ tax as explained by Darrel. My bill is $175. I have to complain for months only to be hung up on, put on hold, told it will be fixed and to give it a few more billing cycles, months go by and still no results. Almost 8 months later (4/23) they gave me $400 credit which is less than the agreement. By switching to AT&T I have raised my bill 200% and had to purchase 2 brand new phones, AND a S9 they had me trade in. After calling today I spoke with a manager named Kevin who told me that the reason I didn't receive my $800 in credits is because my phone arrived one day late, and the promotion ended making me ineligible for the promo & they will credit me a total $17.50. I asked how did it arrive late? I did as they instructed and used their shipping & even dropped it off early. If I was ineligible for the promotion, how was I not inform when I dropped off the trade in phone? I also asked him why AT&T said they will rectify the problem every time I called? Kevin then hung up on me. in short, I'm n Locked out of my phone, had my bill double, and was forced to buy another $800 phone without any care for the customer. You simply can't treat people like this. Please help! Thanks

Do NOT use AT&T. And if you do, NEVER sign up for multiple lines. My son had an AT&T account and a group of us were looking for new providers so we joined his plan. 5 lines, 6 years ago. Well one person left before the year was up, paid off his phone and notified AT&T that he was switching networks and to cancel his line. Another the couple split up and the ex girlfriend did the same (paid off the phone, went to an individual plan and notified AT&T) ...3 years ago. The remaining three of us are still paying our own lines and the additional charges of having these two additional lines associated (but not active) on the account. My phone has been paid off for years and I'm still paying over $150 a month for AT&T, shopped around. Verizon I can get a brand new phone and my own line for $85. I'd jump ship but don't want to leave my two sons holding the bag for my unused line. AVOID AT&T like the plague y'all.

I upgraded my iPhone and purchased the watch. I already had, for years a tablet that was paid for and being charged $20 for the service monthly. Traveled out of state for work for several months and my bill was being drafted out of my checking account. I believed that the additional charges were relative to my new phone and watch. Upon this purchase, however, they decided to sneak in an additional $55 for the tablet for several months. The local ATT employee notified me of this charge and said it should only be $20 as it was prior to new purchase and directed me to the resolution center. I talked with the supervisor who indicated that this was their fault And would credit me 3 months. When I asked why only 3 months she said it was my fault for not paying closer attention to my bill. This was clearly a “bait and switch “ tactic that they use when upgrades are made. I trusted this company which I had used for years and didn’t thought that I could trust that they would or tamper with my charges. Bad business for sure!!! Check your bills people because these guys cannot be trusted!!!

I used AT&T back in 2017 and will never use them again. Their phone service is very slow and the coverage map is not accurate. I would be at home and get no signal unless I walked outside. And in the rain it storms don't expect it to work because it won't. The best thing about this phone company in my opinion is the price of the phones and the customer service people.

I have been an AT&T customer for several years. They tend to increase prices at their own will and will mislead you into believing that you get a free upgrade when they don't. I have the Asurian insurance with the phone and they won't cover the upgrade when the phone gets damaged (due to the phone being outdated). I went to an AT&T store when my phone did in fact give out. I was told the phone was the replacement, but in fact I was charged for that then my bill goes up and I explain to them where my budget needs to be with the cell phone plan. They seem to not care. I tolerate AT&T due to the fact I don't like changing things too often, but I'm not going to go out of my way to reccommend them.

I have been with this company now for nearly ten years. They have exceptional customer support and their app is easy to use to manage your account. When my husband died they removed his line and didn’t charge me anything extra or for the phone itself. I have to say they made what I was going through at the time a little easier. Love them.

I've been with AT&T for the past 12 years. never had any upcharges for anything. I have 6 lines on my plan. I like it because the more lines you have the cheaper it is for every line. I have the top unlimited plan, which includes everything unlimited. You also get hotspot for your phone. In the plan they give you free access to HBO Max. They always have good promotion's when getting a new phone or upgrading.

Love love love having my service with AT&T! Best service I've ever had. Free Phone with a trade in. Ran into a few problems but overall great customer service when needed. Trouble shooting or needing extra time paying my bill. No worries!