Each of our reviews, scores, and rankings is derived from our proprietary Ranking Criteria™. We do not have any relationships with companies that guarantee position, rank or score—and we never will. Like many sites, we are compensated through affiliate relationships with each company we review; however, our Ranking Criteria™, along with real customer reviews from people like you, ensure we remain honest and unbiased. Read on to discover more about how user review moderation and expert scoring is processed or select an industry to see our full ranking criteria.

How we rank for

15% Reader Price

Each service comes with their own pricing options and fees. We evaluate this factor based on how much you get for what you are paying. Prices for different services will vary, but we want to make sure that the customer has a clear idea of how much they will have to potentially pay for a service.

20% Swipe Fees

Swipe fees is a factor when considering which company to choose. Some companies have a higher monthly fee with lower swipe fees, and some companies have low monthly fees with higher swipe fees. Depending on the frequency of swiping and the other features a customer is looking for could be a determining factor.

15% Monthly Fees

The concept here is simple. Companies that have large monthly fees but low swipe fees attract customers who use their reader frequently. Companies that have low monthly fees but large swipe fees attracts customers who do not use their reader as much.

15% Support Options

We seek out the companies who are ready to offer support to their customers. Support can be given in a variety of ways such as over the phone, through e-mail, Twitter, video tutorials, and so on. Companies who offer the most support options and give a higher quality of support earn a higher ranking.

15% Security

Encrypted card readers with fraud protection have become the standard for mobile credit card reader companies. Companies that go above and beyond that standard to give their customers greater peace of mind are rewarded on this site.

15% Consumer Reviews

This site is designed to let consumers share their experiences. Given our expertise in many industries and the knowledge that we have gained over the years, we know that some of the most important opinions come from real customers. That is why we have allocated so much of our overall rating to the voice of our validated customer reviews. The Consumer Reviews Score is broken down into three metrics:

  1. The Average User Score
  2. Total Number of Reviews
  3. Total Number of Reviews in the last 12 months

These 3 metrics not only help us understand what consumers are saying, they also help us gain an understanding of volume and recency. All of which are critical to understanding the value of a company in the eyes of the consumer.

Note: this is different from the user score that is displayed on each company profile. The “user score” that is publicly displayed is the average of all user scores published for a given profile.

User Review Moderation

In order to prevent fake and misleading user reviews, BestCompany.com has a review moderation team specifically assigned to moderating all user reviews for all companies listed on the site. This team follows a very specific and strict moderation process that has been designed by gathering learnings from mistakes other major review sites have made in the past.

This moderation process involves a “flag” system where a flag is assessed for each negative attribute associated with a user review. Too many flags result in a disapproval of a user review. Some of the things our moderation staff looks for and assigns potential flags to include:

  • Email address verification of the user
  • IP address duplication and region check
  • User review semantic verification
  • Is the user an employee of the organization?
  • Is the user associated with a competitor of the organization?
  • Foul language of any kind
  • Relevance of the content pertaining to the company and the review

As you can probably tell, we take our user review moderation process very seriously. We believe accuracy and authenticity is critical when it comes to user reviews, and as a result we are constantly finding new ways to evolve our user moderation process to make it better. Please note that while we do our best to manually moderate each and every user review, mistakes can be made; however, our dedication to resolving errors in our process is what sets us apart from other review sites in the industry.

5% Company Stability

We look at the legal history and financial stability of each company. This metric takes into consideration any bankruptcies, class action lawsuits, government lawsuits, or government investigations a company has had in the last five years.

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