Warranty Direct is headquartered in Atlanta, Georgia and offers home and vehicle warranties to its customers, either directly or through a dealership. Having provided warranties for the last several decades, the company has become a trusted leader in the industry.

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The Good

Basic Warranty Features 

Warranty Direct offers their customers several choices in warranties. For new vehicles, the customer can select from three plans: the Elite Advantage, Wrap Advantage, and Premier Advantage. The Wrap Advantage Plan is designed to complement the existing manufacturer’s powertrain warranty, so coverage for the engine, drive axles, and transmission is not included with this plan. These new vehicle warranties by Warranty Direct are very comprehensive cover parts and systems including steering, engine, transmission (except Wrap Advantage), brakes, anti-lock brakes, electrical, fuel delivery, and seals and gaskets.

Warranty Direct also offers three plans for both used and high mileage vehicles as well. For used vehicles, customers can select between the Standard Advantage+, Preferred Advantage, and Premier Advantage plans. These cover many of the same parts and systems as the plans for new vehicles, with the exception of the Standard Advantage+ and Preferred Plans not covering anti-lock brake systems.

Lastly, the company offers three plans for higher-mileage vehicles: the Standard Essential, Standard Advantage, and Standard Advantage+ plans. These plans cover the least and have many exclusions.

Prospective customers can compare plans for themselves by visiting a comprehensive chart, Warranty Direct Auto Warranty Plan Comparison. When ready to receive a quote, prospective customers will be directed to their options when providing information about their vehicle either online or by phone.

Powertrain Warranty 

Plans from Warranty Direct cover parts of the powertrain, with different plans offering different coverages. All plans except the Wrap Advantage plan cover the vehicle’s powertrain. The Wrap Advantage Plan is one that is coupled with a new car’s existing powertrain warranty, so additional powertrain coverage is not needed.

As with all vehicle warranties, improper maintenance of the vehicle and poor record keeping can result in claims being denied by the provider, resulting in customers paying for something which they will not be able to use and learn that they have unknowingly voided the coverage when they need to file a claim.

Other Features 

Warranty Direct does not limit the number of claims which one can file. Repairs can be completed by an ASE certified mechanic, giving the user significantly more choices than some other service plans. Those purchasing a new warranty for their vehicle are protected by a 30-day satisfaction guarantee.

Similar to many used and new warranties, Warranty Direct offers its customers 24/7 roadside assistance. This coverage includes emergency fuel delivery of up to two gallons of gasoline (customer must pay for the cost of the fuel), flat tire service (with owner’s spare), lockout assistance and towing to locations of the owner’s choosing. The first $100 of all roadside assistance service calls are covered, with subsequent expenses being the owner’s responsibility. The cost for parts, fluids, replacement keys, etc. are all the owner’s responsibility.

Warranty Direct reimburses vehicle owners for the cost of a replacement rental car if their car is being serviced. Car rentals reimbursements are limited to $35 per day, with a total of five days, or $175 maximum per breakdown. This coverage included as a covered benefit for all plans and is common among many providers.

Time in Business 

Interstate National Dealers was founded in 1983, making it one of the most experienced providers of auto warranties in the current market.

The Bad

Warranty Cost 

The cost for an extended warranty from Warranty Direct varies and the company does not disclose sample pricing online. As Warranty Direct discloses sample contracts and specifics for its plans, the absence of this information, while typical for the industry, is surprising.

Some anecdotal reports suggest that the coverage is $1,300–$2,500, but there is no corroborating evidence from the company to validate these claims. Customers can pay for their coverage upfront or with monthly payments. There is a $100 deductible for most repairs, with an option to opt into a disappearing deductible option. When a covered repair is made at a Firestone or AAMCO service center, there is no deductible for the visit if the customer has elected to include the disappearing deductible option.

Basic Warranty Length 

Warranty Direct does not disclose the different options for the length of its warranties.

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The Bottom Line

As is the case with many similar products, it is critical that the owner maintains the vehicle with proper oil changes and manufacturer-recommended maintenance. Failure to do so, and keep records will result in future claims being denied by the company. For those willing to follow these practices, purchasing an extended warranty is a good option. Warranty Direct is more transparent than many of its competitors, yet still, has areas in which it could enhance its transparency. The company is recommended by BestCompany.com as one worth considering when purchasing an extended vehicle warranty.

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Frequently Asked Questions

Does the warranty include towing? What are the limitations on towing expenses? 

Warranty Direct plans include roadside assistance and towing coverage. The company does not disclose limitations of mileage for a towing instance, although only the first $100 for a towing is covered by the company.

Can a warranty be transferred if the car is sold? 

Warranties can be transferred to an individual only. This information must be processed through Warranty Direct.

Are there any fees involved in the transfer of the warranty to a new owner? 

To transfer a warranty to a different individual, a $75 fee is required.

Where can the repairs be done under warranty? 

Warranty holders can select their own repair facility, provided that the mechanic is ASE certified.

What hours/days can a repair be reported? 

Claims can be made Monday through Saturday. Warranty Direct advises customers to use these extended hours whenever possible but does have policies for emergency repairs which occur outside of its normal business hours.

Does the warranty cover a car rental while the repair is being made? 

Car rental reimbursement is covered when a vehicle is being repaired.

How many days/hours does the car rental cover? 

Warranty holders can receive reimbursement for a car rental for up to five days at $35 per day, or $175.

How long does it typically take to file and process a claim? 

Warranty Direct processes reported claims Monday through Saturday. Actual settlement of a claim varies due to volume, etc.

Does the warranty cover defects which are discovered or which occur in a different state than the state of purchase? 

Warranty Direct claims and repairs can be made anywhere in the United States.

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