As the auto insurance industry was changed by Progressive and its introduction of competitors’ quotes, so has the extended warranty/vehicle service contract industry with Forever Car.
Cost is not disclosed as a sample illustration, rather after prospective customers has entered information that is specific to their situation. Most companies, brokers or direct sellers, selling extended warranties or vehicle service plans do not disclose sample prices online before collecting this information. Forever Car, in addition to giving quotes for its brokered plans, includes quotes for some of its competitors, which is unusual for a broker.
Each of the plans which are brokered through Forever Car includes some level of protection against expensive repairs to the vehicle’s powertrain components. Covered components are the engine, transmission, and drive axles. Other coverage may be available depending on the plan, but specifics are not available for all of the plans which Forever Car brokers or those which are presented during a price comparison.
As Forever Car is a broker for consumers to comparison shop for the best prices and coverages from companies, there is great variability in the plans which it offers. Of the other companies reviewed by BestCompany.com, Forever Car is the only one that gives prices for its brokered products as well as competitors, which gives customers added benefits for comparison shopping.
Nearly all of the plans which Forever Car brokers or uses as a quote comparison includes rental car reimbursement for covered repairs under the service contract. This coverage may be void if the dealership or repair facility has included free loaner car availability as one of its perks.
Many vehicle service plans include some level of roadside assistance. Forever Car does not disclose how many of its brokered plans include this coverage.
It is notable that while Forever Car is a great option for consumers to comparison shop for vehicle service plans, its initial information is not as transparent as other brokers. The company would benefit from additional transparency about the added features which are often included in its brokered plans.
Time in Business
Forever Car was founded in 2011 as a broker for extended warranties or vehicle service contracts. While Forever Car does not have as much experience comparatively to many of its competitors, the companies which are the administrators for its extended warranty/vehicle service plans are as experienced as other administrators.
Basic Warranty Features
Forever Car, being a broker, cannot specify all of the features available for all of its brokered plans. Compared to other brokers, the company falls short of its promise of complete transparency and only states that it has three levels of coverage for its plans. Of the three plans, the only one that is somewhat explained is the lowest-level plan that only covers the powertrain. The other two levels of coverage only are described as having building coverage upon each other. Forever Car could easily explain the different criteria which put plans into one of the three levels or highlight similar features. Comparing the company’s information to that given by other brokers, Forever Car falls short on its transparency and promise.
Basic Warranty Length
The average length of coverage under any of the plans brokered by Forever Car is not available as this information varies greatly by company. Additional factors which case the term of coverage to vary include the year, make, and model of the vehicle. Customers may also select different term lengths with some companies based upon their eligibility. Additional transparency would help Forever Car establish itself as the “fully transparent” company it states that it is.
Frequently Asked Questions
Does the warranty include towing? What are the limitations on towing expenses?
Most plans offer towing reimbursement for repairs which are covered with the contract, but Forever Car does not disclose if this coverage is available for its brokered plans.
Can a warranty be transferred if the car is sold?
Plans can sometimes remain active when the car is sold to a new owner. Forever Car does not disclose whether its brokered plans are eligible for this benefit.
Are there any fees involved in the transfer of the warranty to a new owner?
Where can the repairs be done under warranty?
Most plans allow the owner to select their repair shop. Most plans in the industry require that repairs are made at an ASE certified facility. Others require that the repairs are completed at a dealership. Forever Car does not disclose any restrictions that its brokered plans have as far as repair facilities.
What hours/days can a repair be reported?
Does the warranty cover a car rental while the repair is being made?
Many plans include rental car reimbursement during covered repairs. This benefit varies greatly between providers. Forever Car states that most of their plans include some sort of rental car reimbursement if a free loaner vehicle is not offered by the repair facility.
How many days/hours does a car rental cover?
How long does it typically take to file and process a claim?
Does the warranty cover defects which are discovered or which occur in a different state than the state of purchase?