Endurance was founded in 2006 and is headquartered in Illinois. The company offers extended warranty protection for vehicles with less than 160,000 odometer miles and are less than 10 years old, although some exceptions may be made for other vehicles. Repairs to covered systems or parts must be completed by an ASE certified mechanic to be covered.
Basic Warranty Features
Endurance has three plans from which to choose: Basic, Plus, and Premium. Each of the warranties include the drive axle assembly, engine, seals, gaskets, transfer unit, transmission, and turbo or supercharger. The Plus and Premium plans add the air conditioning system, brakes, cooling system, electrical components, front and rear suspension and steering to the covered parts or systems, giving coverage which is more like the original bumper-to-bumper warranty from the manufacturer. The Premium Plan offers exclusionary coverage, covering everything, except what is excluded in the contract. Endurance does not publish the exclusions for coverage on the Premium plan, however.
Some aspects of the powertrain system are covered by each of Endurance Warranty’s plans. The company does not disclose the options for the length of protection for these plans, however. It is important to note that since powertrain protection is typically longer than other aspects of a new vehicle warranty that some vehicles may have double coverage under both warranties for a span of time. If there is duplicated coverage, the original manufacturer’s warranty is used first before Endurance will pay for a claim. The engine, drive axle, and transmission are covered on each of Endurance’s three service plans.
Each of Endurance’s three service plans include 24/7 roadside assistance. Included in this service are towing to the nearest authorized facility (within 25 miles), lockout assistance, emergency fuel delivery (owner must pay for the cost of the fuel), and flat tire changes (with owner’s own spare tire). During any 72-hour period, owners are only entitled to one roadside assistance service covered under the policy.
Roadside assistance benefits from Endurance are administered by Nation Motor Club for all states, except for Arizona, Arkansas, Hawaii, Louisiana, Massachusetts, Nevada, Tennessee, and Texas. Roadside assistance services in the excluded states are provided by Nation Motor Club, Inc., dba Nation Safe Drivers.
Those purchasing a service plan from Endurance also receive rental car reimbursement during the time that their vehicle is in the shop for repairs which are covered by their Endurance service plan. This coverage is limited to a maximum of $30 per day for five days.
Endurance plans each include a provision for trip interruption. If a covered part or system cause a vehicle breakdown while the vehicle is more than 100 miles from home, owners can be reimbursed up to $450 for costs incurred while the vehicle was unable to be driven and in the shop being repaired. Owners can receive a maximum of $150 per day for three days to offset their costs which were incurred during a covered breakdown.
Time in Business
Endurance was founded in 2006. The company has become one of the leaders in extended warranty plans during its first decade in business. While not the most experienced company in the industry, Endurance has demonstrated that it is a stable company and is poised for continued growth.
Endurance does not disclose its pricing on its site or over the phone without information about a specific vehicle. The model year, make, mileage, and geographic location of the vehicle are all considered when providing a personalized quote. This is the standard practice for the industry, but some averages or sample price quotes would improve the company’s transparency.
There are anecdotal reports of customers being misled about the actual price of their contracts, even as extreme as being quoted $500, and receiving a bill for over $4,000. This is an extreme example and not fully verifiable, it should be acknowledged that the mentioned report was submitted to a trusted consumer watchdog organization by the customer.
Basic Warranty Length
Endurance does not disclose options for the length of its warranties.
Endurance does not provide protection from corrosion or rust through to its customers.
Frequently Asked Questions
Does the warranty include towing? What are the limitations on towing expenses?
Endurance coverage includes a tow to any ASE certified facility within 25 miles.
Can a warranty be transferred if the car is sold?
Warranties can be transferred to an individual (not a dealership) if the vehicle is resold. There are several requirements to transferring warranties, which must be met. All transfers are managed by an employee of Endurance to ensure that the transfer is properly executed.
Are there any fees involved in the transfer of the warranty to a new owner?
All transfers require a $50 administrative fee and must be requested within 30 days of the purchase of the vehicle.
Where can the repairs be done under warranty?
Repairs can be completed by any ASE certified mechanic. For those with an optional vanishing deductible, the $100 deductible is waived if repairs are made at a Firestone or AAMCO shop.
What hours/days can a repair be reported?
Endurance operates 24 hours a day and 365 days a year. In the event of a needed repair, owners should follow the procedures outlined in their welcome packet.
Does the warranty cover a car rental while the repair is being made?
Endurance includes rental car reimbursement for alternative transportation while a covered repair is being completed.
How many days/hours does car rental cover?
Car rental costs are covered while the vehicle is in the shop for a covered repair for a maximum of five days at $30 per day. The reimbursement is covered until the day which the owner received notification from the repair shop that their vehicle is ready for pick up.
How long does it typically take to file and process a claim?
Most claims are processed the same day that they were reported to the company. Some exceptions may apply.
Does the warranty cover defects which are discovered or which occur in a different state than the state of purchase?
Endurance is able to work with any certified ASE mechanic in the United States or Canada.
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