Endurance was founded in 2006 and is headquartered in Illinois. The company offers extended warranty protection for vehicles with less than 160,000 odometer miles and are less than 10 years old, although some exceptions may be made for other vehicles. Repairs to covered systems or parts must be completed by an ASE certified mechanic to be covered.

The Good

  • Basic warranty features
  • Powertrain warranty
  • Other features
  • Time in business

Basic Warranty Features

Endurance has three plans from which to choose: Secure, Superior, and Supreme. Each of the warranties include the drive axle assembly, engine, seals, gaskets, transfer unit, transmission, and turbo or supercharger. The Superior and Supreme plans add the air conditioning system, brakes, cooling system, electrical components, front and rear suspension and steering to the covered parts or systems, giving coverage which is more like the original bumper-to-bumper warranty from the manufacturer. The Supreme Plan offers exclusionary coverage, covering everything, except what is excluded in the contract. Endurance does not publish the exclusions for coverage on the Supreme plan, however.

Powertrain Warranty

Some aspects of the powertrain system are covered by each of Endurance Warranty’s plans. The company does not disclose the options for the length of protection for these plans, however. It is important to note that since powertrain protection is typically longer than other aspects of a new vehicle warranty that some vehicles may have double coverage under both warranties for a span of time. If there is existing coverage, the original manufacturer’s warranty is used first before Endurance will pay for a claim. The engine, drive axle, and transmission are covered on each of Endurance’s three service plans.

Other Features

Each of Endurance’s three service plans include 24/7 roadside assistance. Included in this service are towing to the nearest authorized facility (within 25 miles), lockout assistance, emergency fuel delivery (owner must pay for the cost of the fuel), and flat tire changes (with owner’s own spare tire). During any 72-hour period, owners are only entitled to one roadside assistance service covered under the policy.

Roadside assistance benefits from Endurance are administered by Road America for all states except for Arizona, Arkansas, Hawaii, Louisiana, Massachusetts, Nevada, Tennessee, and Texas.

Those purchasing a service plan from Endurance also receive rental car reimbursement during the time that their vehicle is in the shop for repairs which are covered by their Endurance service plan. This coverage is limited to a maximum of $30 per day for five days.

Endurance plans each include a provision for trip interruption. If a covered part or system cause a vehicle breakdown while the vehicle is more than 100 miles from home, owners can be reimbursed up to $450 for costs incurred while the vehicle was unable to be driven and in the shop being repaired. Owners can receive a maximum of $150 per day for three days to offset their costs which were incurred during a covered breakdown.

Time in Business

Endurance was founded in 2006 and has quickly become one of the leaders in extended warranty plans during its first decade in business. Endurance has demonstrated that it is a stable company and is poised for continued growth.

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The Bad

  • Basic warranty length
  • Low rental car reimbursement
  • Corrosion warranty

Basic Warranty Length

Endurance does not disclose options for the length of its warranties on its website because warranty length is dependent upon auto manufacturer, model, and mileage. In order to obtain warranty length information, potential customers must speak with an Endurance sales representative.

Low Rental Car Reimbursement

In the event that you need rental car, Endurance will only reimburse you no more than $30/day to help pay for it. This is significantly lower than other extended car warranty providers—some of which reimburse upward of $60/day.

Corrosion Warranty

Endurance does not provide protection from corrosion or rust through to its customers.

The Bottom Line

For those looking to extend the manufacturer-provided bumper-to-bumper coverage for their vehicle or wanting to protect a recently-acquired used vehicle with similar coverage, Endurance plans are a good match. The company is lacking some transparency with its information, but unlike many of its competitors, the company publishes sample contracts online which answer many questions. BestCompany.com recommends Endurance as a company worth considering for extended auto warranties, with the caution that consumers should always read all contracts before entering into any type of arrangement.

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Frequently Asked Questions

Does the warranty include towing? What are the limitations on towing expenses?

Endurance coverage includes a tow to any ASE certified facility within 25 miles.

Can a warranty be transferred if the car is sold?

Warranties can be transferred to an individual (not a dealership) if the vehicle is resold. There are several requirements to transferring warranties, which must be met. All transfers are managed by an employee of Endurance to ensure that the transfer is properly executed.

Are there any fees involved in the transfer of the warranty to a new owner?

All transfers require a $50 administrative fee and must be requested within 30 days of the purchase of the vehicle.

Where can the repairs be done under warranty?

Repairs can be completed by any ASE certified mechanic. For those with an optional vanishing deductible, the $100 deductible is waived if repairs are made at a Firestone or AAMCO shop.

What hours/days can a repair be reported?

Endurance operates 24 hours a day and 365 days a year. In the event of a needed repair, owners should follow the procedures outlined in their welcome packet.

Does the warranty cover a car rental while the repair is being made?

Endurance includes rental car reimbursement for alternative transportation while a covered repair is being completed.

How many days/hours does car rental cover?

Car rental costs are covered while the vehicle is in the shop for a covered repair for a maximum of five days at $30 per day. The reimbursement is covered until the day which the owner received notification from the repair shop that their vehicle is ready for pick up.

How long does it typically take to file and process a claim?

Most claims are processed the same day that they were reported to the company. Some exceptions may apply.

Does the warranty cover defects which are discovered or which occur in a different state than the state of purchase?

Endurance is able to work with any certified ASE mechanic in the United States or Canada.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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38 Endurance Reviews

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  1. User Score

    10

    March 14th, 2017

    These guys took care of my auto issues. I couldn’t be happier with their service. I highly recommend them if you’re looking for a warranty. No, I don’t work there, I’m a Texan. I’ll use their services again with future vehicles.

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  2. User Score

    10

    February 23rd, 2017

    Scott went above and beyond when answering my questions and made sure that I wasn’t on hold while finding an answer that he wasn’t sure about. He didn’t transfer me to other departments or make me go through another process and was very thorough. Very happy with his interaction and positive demeanor.

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  3. User Score

    10

    February 12th, 2017

    Kevin D assisted me in cancelling my service. He explained all of the +/- of the plan. After discussion, he cancelled the contract with refunds which he assures me will be forthcoming in up to 5 business days. He was extremely professional and I just wanted you to know. Thank you.

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  4. User Score

    10

    February 8th, 2017 Hackensack, NJ

    MS K was wonderful very pleasant and knowledgeable of what I was looking for she was great…. She’s the reason asking with your history that I signed up immediately

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  5. User Score

    10

    February 3rd, 2017

    Kevin was extremely helpful and has a wonderful attitude !

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  6. User Score

    9

    February 1st, 2017

    I called to cancel my extended warranty since I sold my car.
    Dealt with Kevin and was quite impressed with his professionalism and efficiency.
    Had good experience with Endurance even though it was a fairly short time

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  7. User Score

    10

    January 31st, 2017

    I couldn’t have asked for better service… I had an issue that needed resolving on an urgent basis, and not only was the issue resolved to my satisfaction, I got a call back confirming that I was satisfied!

    The initial sale or price may be really important to some people, but the service and the follow up when needed, is what gets My business … 🙂

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    1

  8. User Score

    10

    January 25th, 2017

    My experience with the company is outstanding. Nicole demonstrate a highly exceptionable Standard on handling all of my conversations and handling my case perfectly. Nicole goes above and beyond the standard of the company policies to ensure her clients are well taken care of. Thank you Nicole for being that person for this company and making this company a successful company. I will recommend others to come to this company just for the way Nicole handle my case. Thanks Sgt. William Brown

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  9. User Score

    10

    January 24th, 2017

    Man what a great guy! The most helpful representative I’ve ever spoken to. Keep up the great work.

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  10. User Score

    10

    January 24th, 2017 Antioch, TN

    The CSR that I spoke with was very sweet and helpful. I was able to update my account info and get on with my day very quickly.

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  11. User Score

    10

    January 23rd, 2017

    Customer service is great my receptionist was very polite and helpful!

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  12. User Score

    10

    January 19th, 2017 Charlotte, NC

    The wording of the Plan Details troubled me. There are so many bad apples I your industry that I was not confident in the Endurance brand. The professionalism of Joe gave me 2nd thoughts about the integrity of the company. If Joe represents the company accurately, then I commend Endurance for their service to the merican public. Thank you, Joe.

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  13. User Score

    10

    January 19th, 2017 Norfolk, VA

    What started out to be a very unfavorable situation with my contract and pricing I was given… turned out to be acceptable, and Joe gets the credit for that… He was able to save me as a customer… and more importantly… prohibit very negative feedback from a customer that didnt cause the issue in the first place. It was nice to see a company make it right, when a mistake was made on price and product purchased!!! Kudos to Joe!!! I represent a company of thousands that will hear a favorable evaluation about your warranty company vs… a very negative review over a few hundred dollar mistake!

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  14. User Score

    8

    January 19th, 2017

    Very Courteous and helpful to all my guestion and Explain to me the billing cycle

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  15. User Score

    10

    January 18th, 2017

    nicole was very helpfu lshe answered all my questions and even helped me skip my payment this month thanks nicole for your help

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  16. User Score

    10

    January 17th, 2017 Lynchburg, VA

    I had a great experience talked with Malika. Thanks

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  17. User Score

    10

    January 17th, 2017 Minooka, IL

    Scott was so very helpful and courteous and made me feel much better about extending my payment out by a month. There was the initial fee of $100 entered into my checking account and he is refunding that back to me due to no sufficient funds in my account. Thank you so much and I will be calling Scott back again and I will let people know how great a company you are.

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  18. User Score

    10

    January 16th, 2017 Houston, TX

    i was originally denied a claim, which i was really confused about. i bought the aftermarket warranty the day i bought my car. after only 16k miles in almost 3 years, the warranty companys mechanic said i needed a new transmission and the shop informed me that it would not be covered. of course i made it a priority to seek a solution. joe is the ONLY reason this review is getting a 10 out of 10. if not for him, id be writing a letter to my attorney brother instead of a review. joe took on my claim as if it were his own car. i own my own mototrcycle shop and deal with warranty companies all the time. if more employees assumed the role of the customer instead of the business accountant, we’d see more repeat clientele and less high fives for staff members saving the company’s budget concerns. 10 stars for joe and the customer service he provided, and a profound 0 out of 10 stars for the claims department for being ignorant to a legitimate business man just looking for the service he paid for. its a shame when i read your mission statement and i see nothing in my experience that shows me this. thanks again joe. endurance, youre still stuck with me for a few more years and around 30k miles- lets make this our last hiccup.

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  19. User Score

    10

    January 14th, 2017

    Customer Service was Superb and made switching coverage over to my new car a breeze!

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  20. User Score

    10

    January 13th, 2017 Jesup, GA

    Customer service rep Kevin D was very professional and very helpful in helping me resolve an issue I was having with mepco concerning my warranty. Without Kevin’s courteous and efficient service I would have cancelled my coverage.

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