Endurance was founded in 2006 and is headquartered in Illinois. The company offers extended warranty protection for vehicles with less than 160,000 odometer miles and are less than 10 years old, although some exceptions may be made for other vehicles. Repairs to covered systems or parts must be completed by an ASE certified mechanic to be covered.

Rank Chart
Monthly Cost
Deductible
Our Score
#1
$41.27
$0–$100
8.6
#2
$103.96
$0–$200
8.3
#3
Undisclosed
$0–$100
6.3

 

The Good

Basic Warranty Features

Endurance has three plans from which to choose: Secure, Superior, and Supreme. Each of the warranties include the drive axle assembly, engine, seals, gaskets, transfer unit, transmission, and turbo or supercharger. The Superior and Supreme plans add the air conditioning system, brakes, cooling system, electrical components, front and rear suspension and steering to the covered parts or systems, giving coverage which is more like the original bumper-to-bumper warranty from the manufacturer. The Supreme Plan offers exclusionary coverage, covering everything, except what is excluded in the contract. Endurance does not publish the exclusions for coverage on the Supreme plan, however.

Powertrain Warranty

Some aspects of the powertrain system are covered by each of Endurance Warranty’s plans. The company does not disclose the options for the length of protection for these plans, however. It is important to note that since powertrain protection is typically longer than other aspects of a new vehicle warranty that some vehicles may have double coverage under both warranties for a span of time. If there is existing coverage, the original manufacturer’s warranty is used first before Endurance will pay for a claim. The engine, drive axle, and transmission are covered on each of Endurance’s three service plans.

Other Features

Each of Endurance’s three service plans include 24/7 roadside assistance. Included in this service are towing to the nearest authorized facility (within 25 miles), lockout assistance, emergency fuel delivery (owner must pay for the cost of the fuel), and flat tire changes (with owner’s own spare tire). During any 72-hour period, owners are only entitled to one roadside assistance service covered under the policy.

Roadside assistance benefits from Endurance are administered by Road America for all states except for Arizona, Arkansas, Hawaii, Louisiana, Massachusetts, Nevada, Tennessee, and Texas.

Those purchasing a service plan from Endurance also receive rental car reimbursement during the time that their vehicle is in the shop for repairs which are covered by their Endurance service plan. This coverage is limited to a maximum of $30 per day for five days.

Endurance plans each include a provision for trip interruption. If a covered part or system cause a vehicle breakdown while the vehicle is more than 100 miles from home, owners can be reimbursed up to $450 for costs incurred while the vehicle was unable to be driven and in the shop being repaired. Owners can receive a maximum of $150 per day for three days to offset their costs which were incurred during a covered breakdown.

Time in Business

Endurance was founded in 2006 and has quickly become one of the leaders in extended warranty plans during its first decade in business. Endurance has demonstrated that it is a stable company and is poised for continued growth.

The Bad

 

Basic Warranty Length

Endurance does not disclose options for the length of its warranties on its website because warranty length is dependent upon auto manufacturer, model, and mileage. In order to obtain warranty length information, potential customers must speak with an Endurance sales representative.

Low Rental Car Reimbursement

In the event that you need rental car, Endurance will only reimburse you no more than $30/day to help pay for it. This is significantly lower than other extended car warranty providers—some of which reimburse upward of $60/day.

Corrosion Warranty

Endurance does not provide protection from corrosion or rust through to its customers.

The Bottom Line

For those looking to extend the manufacturer-provided bumper-to-bumper coverage for their vehicle or wanting to protect a recently-acquired used vehicle with similar coverage, Endurance plans are a good match. The company is lacking some transparency with its information, but unlike many of its competitors, the company publishes sample contracts online which answer many questions. BestCompany.com recommends Endurance as a company worth considering for extended auto warranties, with the caution that consumers should always read all contracts before entering into any type of arrangement.

Frequently Asked Questions

Does the warranty include towing? What are the limitations on towing expenses?

Endurance coverage includes a tow to any ASE certified facility within 25 miles.

Can a warranty be transferred if the car is sold?

Warranties can be transferred to an individual (not a dealership) if the vehicle is resold. There are several requirements to transferring warranties, which must be met. All transfers are managed by an employee of Endurance to ensure that the transfer is properly executed.

Are there any fees involved in the transfer of the warranty to a new owner?

All transfers require a $50 administrative fee and must be requested within 30 days of the purchase of the vehicle.

Where can the repairs be done under warranty?

Repairs can be completed by any ASE certified mechanic. For those with an optional vanishing deductible, the $100 deductible is waived if repairs are made at a Firestone or AAMCO shop.

What hours/days can a repair be reported?

Endurance operates 24 hours a day and 365 days a year. In the event of a needed repair, owners should follow the procedures outlined in their welcome packet.

Does the warranty cover a car rental while the repair is being made?

Endurance includes rental car reimbursement for alternative transportation while a covered repair is being completed.

How many days/hours does car rental cover?

Car rental costs are covered while the vehicle is in the shop for a covered repair for a maximum of five days at $30 per day. The reimbursement is covered until the day which the owner received notification from the repair shop that their vehicle is ready for pick up.

How long does it typically take to file and process a claim?

Most claims are processed the same day that they were reported to the company. Some exceptions may apply.

Does the warranty cover defects which are discovered or which occur in a different state than the state of purchase?

Endurance is able to work with any certified ASE mechanic in the United States or Canada.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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16 Endurance Reviews

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  1. User Score

    10

    January 14th, 2017

    Customer Service was Superb and made switching coverage over to my new car a breeze!

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  2. User Score

    10

    January 13th, 2017 Oklahoma City, OK

    Art took perfect care of me. He immediately emailed my policy information and said he would get me a duplicate copy of my contract in card sent out within 5 business days.

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  3. User Score

    10

    January 13th, 2017

    Kevin did a super job. Appreciate the excellent customer service.

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  4. User Score

    10

    January 13th, 2017 Jersey City, NJ

    Was a great. Help.. Helped me w all my ? .. Was very greatfull i will definitely. Recomend my friendz

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  5. User Score

    10

    January 12th, 2017 Augusta, ME

    Excellent customer service! Had a question about coverage of a new policy and was given an answer completely and clearly.

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  6. User Score

    10

    January 12th, 2017

    Joe was very respectful to me the entire conversation. Since I was canceling I did not think the call would be as pleasant as it was. Once I was able to explain that we had purchased a warranty when we purchased our car so we had double coverage as I thought this was a renewal of our warranty we purchased. He told me he could take care of canceling, stopping the payments and would give me a confirmation number. It was a very pleasant experience. I appreciate his customer service skills.

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  7. User Score

    10

    January 12th, 2017 Cincinnati, OH

    I spoke with Joe today and he answered all my questions and gave me valuable information regarding my warranty and my account. It was the information that I needed.

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  8. User Score

    10

    January 10th, 2017

    She was nice and informative, she made me feel important.

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  9. User Score

    10

    January 10th, 2017

    Art deserves 15 stars for his far above excellent customer service. I was confused about the waiting period, but after he explained it to me I am ok with it.

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  10. User Score

    10

    January 10th, 2017 Auburn Hills, MI

    Art was very pleasant to speak with.
    He is the best customer service representative I have dealt with in a long time.

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  11. User Score

    10

    January 10th, 2017

    Mike Nick and Everett could not have been more helpful they did a marvelous job in helping me to get the money I was due you should be very proud of your team

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    1

  12. User Score

    10

    January 10th, 2017

    Scott did an awesome job explaining the questions I presented. He was very professional and confident. I enjoy good customer service as he represented your company outstandingly.

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    1

  13. User Score

    10

    January 10th, 2017

    Very nice associate, helped thoroughly. Solved my problem

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  14. User Score

    10

    January 5th, 2017 Chicago, IL

    Endurance customer service is amazing! They did everything they could to make sure I had the proper plan for my car. I would definitely recommend this company to others.

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  15. User Score

    10

    July 12th, 2016 Northbrook, IL

    I ended up selling the vehicle that had the Endurance policy on it, did not get a new car because I didn’t need one so I called in to cancel my coverage and customer service was very helpful in getting this done for me. I received the prorated refund that they promised in the mail yesterday. Very fast and very friendly service!

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    2

  16. User Score

    10

    June 29th, 2016 Northbrook, IL

    Enadurance’s customer service is the best!!!!

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    2