Founded in March 2009, Uber is one of the big names in the new field of peer-to-peer ride-sharing. With an easy-to-use app and huge coverage areas, Uber allows users to get a ride at any time with a few clicks on a smartphone.

Uber has grown to offer services throughout the United States and in 58 countries worldwide, helping to change the way we view the ride-sharing business model. It also has fed the craving for customized service that is so prevalent today.

Below, we look at some of the main concerns about Uber’s ride-sharing services, including price, speed, safety, and user-friendliness. Keep reading for pros and cons, plus Uber reviews from real customers. 

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The Good

  • Availability
  • Price Estimates
  • Usability

Availability

Uber is undoubtedly one of the most widespread ride-sharing services, meaning that users can rely on Uber offers in more locations than other services. Uber is available in 58 countries and more than 260 US cities. Additionally, that the mobile app is easy to use, and riders have more control over the type and size of vehicle that picks them up. Here is a breakdown of different fare options: 

  • uberBLACK: Private high-end black car rides for 1-4 passengers, with professional drivers. 
  • uberPOOL: Uber's carpool matching option. You can carpool with other riders going in the same direction for a cheaper fare. 
  • uberSELECT: Private high-end luxury rides for 1 to 4 passengers with high-rated drivers. 
  • uberSUV: Private luxury SUV rides with professional drivers for up to 6 people. 
  • uberTAXI: Private rides in local taxi cabs. 
  • uberX: Private rides for 1-4 passengers in a comfortable sedan. The basic Uber ride option. 
  • uberXL: Private SUV or van rides for up to 6 passengers.
  • uberWAV: Private rides in wheel-chair accessible vehicles with drivers who are certified to safely assist people with disabilities. Currently testing in Chicago, Washington DC, New York City, and Philadelphia. 

Price Estimates 

While prices fluctuate by location, time, and car preference, Uber always allows you to get price estimates before you commit to your trip. These estimates are based on the expected time and distance of your ride. Tipping is also available through the app, but there is no required tipping fee. On average, the cost to use a basic car (UberX) is as follows: 

  • Cost per mile of $1.48 
  • Min. Ride fee of $1.70 
  • Safe Rides Fee of $1.00 
  • Cancellation fee of $10 

Usability 

Uber is designed for usability. Since reservations, ride information, payment, and reviews are all in the app, riders have a hassle-free experience. Additionally, the app now offers a "Split Fare" option, making riding with others easy. To use Uber, download the app on your device and register. After registration, simply open the app and enter in your destination to request a ride. Users can also choose their preferred driver and car. When a driver arrives, users will get a notification on their device. After the ride, pay in-app and review the experience. On average, Uber riders wait 4 minutes and 16 seconds for their driver to pick them up. When reserving a ride, users receive an Estimated Time of Arrival for their convenience. Uber has a reasonable wait time (an average of about four minutes) and all payment, driver rating, etc. is available through the app. With such convenience, it's no wonder more and more people are choosing Uber over traditional taxicab services. 

The Bad

  • Surge Pricing 
  • Independent Contractors 

Surge Pricing 

Of course, with the good comes some bad. Uber is notorious for their surge pricing, which raises the fare for rides at certain times of the day or during periods of high demand. While this is good for Uber drivers, who are independent contractors, it can be inconvenient for riders looking for a cheap lift. 

Independent Contractors 

There have been riders who have complained about their driver and their qualifications. It is also important to remember that users have the ability to rate and view the ratings of their drivers. As of Spring 2016, all drivers were independent contractors rather than direct employees. As such, Uber reviews applicants for the following: 

  • DUI or other drug related driving violations or severe infractions 
  • History of reckless driving 
  • Fatal accidents 
  • Sexual offenses 
  • Violent crimes 
  • Hit and runs 
  • Resisting or evading arrest 
  • Gun related violations 
  • Driving without insurance or suspended license charge in the past 3 years 

During the screening process, the following tools are used: 

  • National Sex Offender Registry screen 
  • Social Security Trace (a lifetime-long record) 
  • County courthouse records going back 7 years for every county of residence 
  • Federal courthouse records going back 7 years 
  • Multi-State Criminal Database going back 7 years 
  • Motor Vehicle Records (past and present) 

The Bottom Line

Whether you live in one of the cities Uber covers or you are just visiting, you can enjoy fast pick-up times and cheap rates.

The widespread availability and the customizable user experience have helped the Uber app to become one of the big names in ridesharing, offering customers an alternative to the pricey and inconvenient taxi industry. Users can choose a ride that emphasizes their needs: number of seats, cheaper price, or luxury experience.

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User Reviews

Star Rating

4.2
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828 Reviews

Review Breakdown

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1 star
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Stephanie Stanley

September 25th, 2020 Littleton, CO DETAILS arrow_drop_down
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Convenient, fair pricing, stays current with needs and safety protocols to serve customers

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Abby Wallin

September 24th, 2020 Denver, CO DETAILS arrow_drop_down
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I use uber as my primary source of transport, as I cannot afford to have my own car right now. I love how easy it is and that it is available in many foreign countries. Uber has definitely gotten me out of some sticky situations! There have been a few instances where I didn't feel safe in the car, but them adding the safety button really helps with that.

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Ryan Knowles

September 17th, 2020 Denver, CO DETAILS arrow_drop_down
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Uber is my go-to for getting a ride somewhere. They are always reliable with picking you up and dropping you off on time. I have never had a bad experience with a driver, so far they all seem super friendly!

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Kajsa Kirby

September 17th, 2020 Denver, CO DETAILS arrow_drop_down
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I love Uber! I've had some faulty drivers but Uber is normally pretty reliable. One thing that infuriates me is how I left my AirPods in an uber the day I bought them and I said I thought they may be mine (didn't mean to bring them) but then my uber driver said that if I contacted them and they really were mine I could easily get them back. Once i realized that they were mine I contacted them and went multiple times to Uber customer service but they would not help me at all and said it was up to the driver. Never got them back.. and they were a Christmas present to me from my mother :(

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Scott A. Johnson

September 17th, 2020 Orem, UT DETAILS arrow_drop_down
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Uber is frequently cheaper than a cab, plus you are usually supporting an entrepreneur rather than a major company. Drivers are local and so they know the area and can navigate to your desired location. The app is easy to use and convenient. They have multiple car levels and a few people can share one car. Just confirm the driver and license plate as many scammers are out their.

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Yolanda Briganti

September 16th, 2020 Riverton, UT DETAILS arrow_drop_down
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The time I took an Uber in Florida, the driver was professional and got us to the port in good time.

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Nathan

September 15th, 2020 Broomfield, CO DETAILS arrow_drop_down
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While I have enjoyed Uber in the past, recently their prices have been double or triple that of other car sharing services. This has led me to often take my business elsewhere.

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AF

September 15th, 2020 , DETAILS arrow_drop_down
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I really like this service. The drivers have been overall very good (picking up on social cues like if you don't want to chat or if you want to chat, they've been friendly). The cars have mostly been really clean and nice. I also like the app -- it's nice to be able to see which tier I want to go in and follow your driver to see where he/she is. The payment is also given before hand so there aren't any surprises.

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Dave_

September 14th, 2020 Layton, UT DETAILS arrow_drop_down
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App has been easy to use to get a ride. Drivers have been courteous and taken me to my desired location with ease.

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Dayna

September 12th, 2020 Riverton, UT DETAILS arrow_drop_down
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Uber is really easy to use. I love knowing that I will have a vetted driver to take me places when I need a ride.

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Ben Borsh

September 9th, 2020 Herriman, UT DETAILS arrow_drop_down
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The drivers have been courteous and shown up when needed. The only negative experience is when I get dropped after a driver has accepted the run.

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Jay Trujillo

September 6th, 2020 , DETAILS arrow_drop_down
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I use Uber a lot for company transportation. Great way to get around quickly and cheaper than taxi.

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Seth S

September 6th, 2020 Sandy, UT DETAILS arrow_drop_down
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I used to use Uber frequently, mostly during business trips. I never had any issues with any driver. All were courteous, (some friendlier than others), vehicles clean, and the drivers knew where they were going.

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Shante Reeder

September 4th, 2020 Draper, UT DETAILS arrow_drop_down
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We use Uber every time we travel and have had terrific experiences! The cars are always clean, and drivers friendly. This was a terrific way to get around New York, and so convenient.

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Kevin Liu

September 4th, 2020 Sandy, UT DETAILS arrow_drop_down
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I feel like for major cities I travel too Uber cars were newer and nicer when I got a ride compared to the competitors

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Tiauna Anderson

September 3rd, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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Instructions on how to use app were clear and the driver was very nice and timely.

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Melodie Peterson

September 3rd, 2020 Sandy, UT DETAILS arrow_drop_down
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I have used Uber several times and have always found the service to be friendly and on time and would recommend them to others

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Dre35

September 3rd, 2020 West Valley City, UT

Great app, great service. Love how it works with the apple watch. Wish they had more spotify connect opportunities to play my spotify music on the drivers car.

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Alexander Johnson

July 16th, 2020 Burbank, CA DETAILS arrow_drop_down
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I’ve not had any issues with the ride share service always quick and easy. It’s the drivers who annoy me though

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Sharon Battula

April 7th, 2020 Aurora, CO DETAILS arrow_drop_down

Felt very safe using this service. When I got into the car I didn't feel uncomfortable and the driver was kind and efficient.

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MattB

April 4th, 2020 American Fork, UT DETAILS arrow_drop_down
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I recently took an Uber for the first time and was impressed with the overall experience. The driver was quick and friendly and coordinating the ride was a breeze

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Mia miga7440

March 30th, 2020 Denver, CO DETAILS arrow_drop_down
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Uber is a great company to rely on when it comes to getting a ride. they're always on time, and are very friendly. Ive only had good experiences when it comes to uber!

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kaylee

March 27th, 2020 Tremonton, UT

Our Uber driver was nice. The car was very clean, and it was good. Uber did a great job telling us when he would arrive, and setting us up with someone who could help us reach our destination.

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Mikayla Ralston

March 22nd, 2020 Gaithersburg, MD DETAILS arrow_drop_down
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This service is great in times of need. Prices are good but can be high depending on the trip. Cars differ in the sense of smells, talking, etc..

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Myken

March 22nd, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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I have used Uber one time and although booking the transport was easy and the experience was overall convenient, my driver made me feel very uncomfortable and talked about some very personal issues he was going through. I wouldn't feel comfortable using the service again.

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Haley Nemmers

March 16th, 2020 Boulder, CO DETAILS arrow_drop_down
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Uber is such a great tool for getting around cities when I don't have a car. It is so convenient and easy to use.

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Smritee Karmacharya

March 16th, 2020 Longmont, CO DETAILS arrow_drop_down
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Uber is a great company to use when visiting places without your car. It is a safe way to travel.

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yaneisy padrino

March 15th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Uber is great , especially in a college town. I think they are very affordable and do a good job at pleasing customers.

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Rathan Kumar

March 12th, 2020 Trabuco Canyon, CA DETAILS arrow_drop_down
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I love Uber. Being in a city, it is the most efficient way to travel around the city.

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Theodore Niemann

March 11th, 2020 Boulder, CO DETAILS arrow_drop_down
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Uber is amazing for college towns. In this day and age, there should be no excuse for drinking and driving as car services like this one are so available. I love that I can go out to the bars and not have to worry about how I am going to get back home. Sometimes, they can be pricey on weekend nights, but riding with friends makes it worth it.

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Jeremy Webb

March 11th, 2020 Dallas, TX DETAILS arrow_drop_down
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Uber is a great alternative to driving yourself or taking taxis to a location. Many of the drivers I have dealt with were very friendly and vehicles were very clean. Notifications help with when the driver arrives and info to feel safe about the driver. Prices can get steep depending on distance traveled but overall you get what you pay for and it is a lot better than Ubers other competitor Lyft.

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Austin Stelmach

March 10th, 2020 Boulder, CO DETAILS arrow_drop_down
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Uber is a life saver. Great for nights out when nobody there is not a designated driver. Super convenient and affordable!

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Chaveli

March 10th, 2020 Lakeland, FL DETAILS arrow_drop_down
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Uber has been my go to when traveling to new places and getting home after going out and have never had a problem. Easy access app and customer service is amazing

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Keron Grey

March 10th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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When I used Uber, it was always an easy choice for transportation and it allowed me to save money by giving me walking distance calculations. It was great when I had it!

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Brandy

March 10th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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When I did not have a car, Uber was literally the only way I got around. I loved the accessibility of the rides and also the discounts that would randomly be applied to the account. Even though I have a car, I usually use Uber whenever I am going out for drinks or with a friend. Overall 10/10, would recommend

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Jasmin Ortega

March 9th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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I have used uber alot over the years. The drivers are always nice, the only thing I would change is the wait time for arrivals. also, being able to send information about drivers to loved one is a great option! It does get expensive wherever you are though!

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Ashley Vildor

March 9th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Very nice transportation method. I like that I can see where the driver is headed and estimated time. Really great app and gives some deals!

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Karen Torino

March 9th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Uber is a great way to get around if you don’t drive or don’t want to. However I feel like their prices can be a little high sometimes. I like their customer service and how quickly they are to respond.

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Laura Reeves

March 9th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Thank you Uber for saving lives! Haven’t had a bad experience yet. The app is easy to use and makes me more comfortable with the experience.

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Kasey Canteli

March 9th, 2020 Crawfordville, FL DETAILS arrow_drop_down
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All the drivers I’ve ever had have been very helpful and nice. I love using this service when I don’t have a car or cannot drive.

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Nicole Jones

March 9th, 2020 Sandy, UT DETAILS arrow_drop_down
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I travel a lot and rely on car sharing when I do...I prefer it over renting a car and have found the pricing to be very competitive when comparing to a regular taxi cab. Scheduling a ride through Uber is an easy process and I love that you can tip through the app and rate your driver as well.

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Phabie

March 9th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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It can be hard to reach customer service directly, but the app itself is well built. Never had a hard time requesting rides.

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Jaida Williams

March 8th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Uber drivers sometimes fail to pick up on time and have made me late on several occasions. Other than that, I have not had any issues with the company.

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Trey Farner

March 8th, 2020 Norcross, GA DETAILS arrow_drop_down
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i was driving out of town one day and my truck broke down and I needed a ride to get where I needed so I called an Uber. Hopping in the car and being able to feel comfortable and not have to worry about anything felt great. The driver showed up within a few minutes and Got me safely to my destination. I enjoyed every bit of it. I would highly recommend to a friend.

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Nora Holland

March 8th, 2020 Long Beach, MS DETAILS arrow_drop_down
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I felt very safe with my uber driver. I was nervous at first but they explained to me how every hot guy works. I will for sure be using this again

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Erin Glendening

March 7th, 2020 Livingston, LA DETAILS arrow_drop_down
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I like Uber because you can track your car to where it’s coming. The drivers are always really nice.

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Seth Boudoin

March 7th, 2020 Roseland, LA

All of my rides have arrived quickly and the drives always felt safe. Drivers are usually very kind as well.

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Jackson Barousse

March 7th, 2020 Kenner, LA DETAILS arrow_drop_down
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Uber is extremely convenient and is one of my favorite ride-sharing services. They are especially helpful before and after festivals such as Voodoo Fest, where the company provides a high-quality waiting area for those waiting on a ride.

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Eric Gagnard

March 7th, 2020 Dallas, TX DETAILS arrow_drop_down
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Normally more expensive than lyft, but still a trust worthy and safe transportation option

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Alyssa Hansel

March 7th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Uber is great for college student without vehicles! I used Uber to go to work, grocery shopping, and for going out! All of the drivers were super nice and had clean cars!