Uber Logo
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866 User Reviews

5.3

Overall Score

LAST UPDATED: September 17th, 2021

Founded in March 2009, Uber is one of the big names in the new field of peer-to-peer ride-sharing. With an easy-to-use app and huge coverage areas, Uber allows users to get a ride at any time with a few clicks on a smartphone.

Uber has grown to offer services throughout the United States and in 58 countries worldwide, helping to change the way we view the ride-sharing business model. It also has fed the craving for customized service that is so prevalent today.

Below, we look at some of the main concerns about Uber’s ride-sharing services, including price, speed, safety, and user-friendliness. Keep reading for pros and cons, plus Uber reviews from real customers. 

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The Good

  • Availability
  • Price Estimates
  • Usability

Availability

Uber is undoubtedly one of the most widespread ride-sharing services, meaning that users can rely on Uber offers in more locations than other services. Uber is available in 58 countries and more than 260 US cities. Additionally, that the mobile app is easy to use, and riders have more control over the type and size of vehicle that picks them up. Here is a breakdown of different fare options: 

  • uberBLACK: Private high-end black car rides for 1-4 passengers, with professional drivers. 
  • uberPOOL: Uber's carpool matching option. You can carpool with other riders going in the same direction for a cheaper fare. 
  • uberSELECT: Private high-end luxury rides for 1 to 4 passengers with high-rated drivers. 
  • uberSUV: Private luxury SUV rides with professional drivers for up to 6 people. 
  • uberTAXI: Private rides in local taxi cabs. 
  • uberX: Private rides for 1-4 passengers in a comfortable sedan. The basic Uber ride option. 
  • uberXL: Private SUV or van rides for up to 6 passengers.
  • uberWAV: Private rides in wheel-chair accessible vehicles with drivers who are certified to safely assist people with disabilities. Currently testing in Chicago, Washington DC, New York City, and Philadelphia. 

Price Estimates 

While prices fluctuate by location, time, and car preference, Uber always allows you to get price estimates before you commit to your trip. These estimates are based on the expected time and distance of your ride. Tipping is also available through the app, but there is no required tipping fee. On average, the cost to use a basic car (UberX) is as follows: 

  • Cost per mile of $1.48 
  • Min. Ride fee of $1.70 
  • Safe Rides Fee of $1.00 
  • Cancellation fee of $10 

Usability 

Uber is designed for usability. Since reservations, ride information, payment, and reviews are all in the app, riders have a hassle-free experience. Additionally, the app now offers a "Split Fare" option, making riding with others easy. To use Uber, download the app on your device and register. After registration, simply open the app and enter in your destination to request a ride. Users can also choose their preferred driver and car. When a driver arrives, users will get a notification on their device. After the ride, pay in-app and review the experience. On average, Uber riders wait 4 minutes and 16 seconds for their driver to pick them up. When reserving a ride, users receive an Estimated Time of Arrival for their convenience. Uber has a reasonable wait time (an average of about four minutes) and all payment, driver rating, etc. is available through the app. With such convenience, it's no wonder more and more people are choosing Uber over traditional taxicab services. 

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The Bad

  • Surge Pricing 
  • Independent Contractors 

Surge Pricing 

Of course, with the good comes some bad. Uber is notorious for their surge pricing, which raises the fare for rides at certain times of the day or during periods of high demand. While this is good for Uber drivers, who are independent contractors, it can be inconvenient for riders looking for a cheap lift. 

Independent Contractors 

There have been riders who have complained about their driver and their qualifications. It is also important to remember that users have the ability to rate and view the ratings of their drivers. As of Spring 2016, all drivers were independent contractors rather than direct employees. As such, Uber reviews applicants for the following: 

  • DUI or other drug related driving violations or severe infractions 
  • History of reckless driving 
  • Fatal accidents 
  • Sexual offenses 
  • Violent crimes 
  • Hit and runs 
  • Resisting or evading arrest 
  • Gun related violations 
  • Driving without insurance or suspended license charge in the past 3 years 

During the screening process, the following tools are used: 

  • National Sex Offender Registry screen 
  • Social Security Trace (a lifetime-long record) 
  • County courthouse records going back 7 years for every county of residence 
  • Federal courthouse records going back 7 years 
  • Multi-State Criminal Database going back 7 years 
  • Motor Vehicle Records (past and present) 
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The Bottom Line

Whether you live in one of the cities Uber covers or you are just visiting, you can enjoy fast pick-up times and cheap rates.

The widespread availability and the customizable user experience have helped the Uber app to become one of the big names in ridesharing, offering customers an alternative to the pricey and inconvenient taxi industry. Users can choose a ride that emphasizes their needs: number of seats, cheaper price, or luxury experience.

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Star Rating

4.2

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866 Reviews

Review Breakdown

5 grade

52%

4 grade

30%

3 grade

7%

2 grade

3%

1 grade

7%

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LeAnn Baytown, TX

I used Uber in Houston to go from our hotel to the Astros game. The driver showed up in timely manner and was very nice. He also offered us bottled water, which was awesome in this Houston heat. I will totally use Uber again. We actually saved $15 by not having to park at the game! Yeah!

2 weeks ago

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Kibsaim Rebollar Austin, TX

I think they are great to have and convenient when in a pickle like when its 1 am and the last bus doesn't stop to pick me up because Austin Metro sucks.

2 weeks ago

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Melissa Castillo Baytown, TX

I've always had a good experience with Uber. I use it mostly when traveling and staying in larger cities when I need transportation. I find it to be a safe, reliable source of travel when I don't have my own vehicle.

1 month ago

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The Bean Spiller Provo, UT

I've had some pretty good experiences riding with Uber. I like how they show how much they care about the customer with their COVID-19 rules and their promotions. However, it really isn't worth using Uber without having a promotion cause it's just so expensive. Sure, it's better than a cab, but there's also other ride share companies out there. They also send so many emails, which are annoying

2 weeks ago

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kip petrykowski Charlotte, NC

Driver was late, didn't respond to text asking why he was not going to be on time. No number to reach out to Uber to discuss, they gave me a credit for another ride after I complained in the ap (no human to speak with), I want my money back, I don't want to use them again, what does the credit do for me nothing!

1 week ago

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RobSin43 Surrey, BC

What a joke of a company. Uber sucks most as a "taxi" company, but also with UberEats. Use any other ride share and order food from anyone other than Uber Eats. After having used Uber extensively for both, I have become much smarter and realized how horrible Uber truly is. It's their billing. It is an absolute nightmare. If I wasnt careful and didnt review my statements thoroughly, Uber would have profited a substantial amount of money from me. They invoice, refund, refill, refund, refill refill. I caught one transaction I was charged in the end for 3 times. I dont know if they are intentionally stealing, or their antiquated system cant figure things out, but I wont take a chance anymore. These multiple billings happened more than once to me. And I know from others I have spoken to, there are many more of us who can vent about our frustrations. It won't let me leave zero or negative stars

1 month ago

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Sydney Charleston South Jordan, UT

Simple, easy and I love the app. I can't live without it. Much easier than trying to find a normal cab. Uber is fairly cheap, and the drivers are always so kind.

2 weeks ago

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Cris Balmanno Riverton, UT

Didn't like that drivers could accept our ride request, then cancel it at the last second leaving us on the side of the road and we couldn't leave negative driver reviews. Stuck trying to get a ride for 2 hours with no recourse. This only happened once, but it sticks with you...

2 weeks ago

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Gabe Burton Riverton, UT

I mean, it's easy and convenient, except when you have to car share or wait 45 minutes for someone to pick you up. I do like that it tracks your location, it's nice to know if I'm murdered or kidnapped or something by a random driver, Uber will know where I am. Pretty expensive though

2 weeks ago

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JZ Lisle, IL

A few years ago, Uber was reasonably priced and reliable. Now they are neither. I was in Chicago and searched on Uber to see what the cost of a ride to my destination would be. Though it was unreasonably high based on my experience with Uber months before, I decided to go with it since I was in a hurry. About 2 minutes later I went to book the ride and it was $10 more. I felt I had no choice so I booked it. For no reason or explanation, the driver cancelled my ride 2 minutes before she was to pick me up – I had already waited 12 minutes for her to arrive. I was in a rush so I hailed a cab. To my surprise, the cab’s cost was 50% LESS than Uber. Over the past 30 days 2 of my children and 2 friends had the same experience as me – high cost and last-minute cancellations. If you book an Uber and get screwed it’s your fault after reading this and other similar reviews.

2 months ago

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Makayla Holland Gaithersburg, MD

My experience with Uber was great you make the account they gives you amazing deals, we you type in you destination you automatically get an Uber and they are never that far away. The service is always good, the prices are always good.

4 months ago

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Linda Walker

If I could I'd give Uber a zero!!! Today was my first & last experience w/Uber. It was arranged thru our mechanic shop for a ride home & back again. Ride home was what we expected. But pick up to return for our vehicle was a frustrating & terrible experience. I will never pay w/my money for Uber sevice.

1 month ago

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seanth57 Columbus, GA

My family has been using Uber, regularly, we know they are on time, and reliable, the prices are reasonable with good drivers.

2 months ago

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Steve Ashby Portland, OR

I'm a big fan of Uber. I've used the service in several different countries and had great experiences. I used it in Brazil for about 6 months almost every day when I was on assignment from work. Several times I had to track down a lost phone or bag and was very pleased with getting things back quickly.

8 months ago

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Stasie Moore San Antonio, TX

I’ve had many Uber rides in central Texas & they’ve all been very pleasant & friendly!

1 month ago

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Ysabel Moody San Antonio, TX

Uber is cool because they always have people ready to pick you up and take you places

1 month ago

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Holly Parrish Atlanta, GA

Uber is very reliable and always arrives with 3-5 minutes at the most. The majority of the drivers are all long time Uber drivers and drive full time. They know their way around town. Uber also has expanded features for safety and even the famous UberEats food delivery options as well. Overall Uber is the best service provider on a consistent basis. I am a full time user if rideshare services and public transit. I have used both Uber & Lyft almost daily for the past 18 months since I made the decision to give up personal car ownership due to the massive traffic issueswithin my city of Atlanta.

2 years ago

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Ryan Pleasant Grove, UT

I had a great experience with Uber. Last Spring my wife and I traveled to Europe. For the last two days of the trip we were in Amsterdam without a rental car. I had heard about Uber and decided now would be the perfect time to test it. Everything worked great. The drivers all spoke English and were very kind. The app is amazing! It shows in real time how close the driver is so you know exactly when they will arrive. It has you submit your credit card information when you launch the app. This makes payment seamless. Once the ride is over, it automatically pays the driver for you. The app also makes the drivers very competitive. The higher their score (rated by customers) the more likely people will use them. Because of this, we had drivers offer us water, help with everything, etc... It was super fun!

5 years ago

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Me Winter Haven, FL

#1 I don't like the fact you cannot call a support line and speak with someone( they tell you to go to your app under the help option on your app and there would be a blue phone or an option to speak with someone..... On my end there is not. I spoke with a chris via web chat... He has to be a robot he never answered any question... My question is.. is there anyone I can personally speak to and not a computer? I uber to go to work(mind you it's a half a mile from my house( I can't walk that distance because I have a heart condition and neuropathy. My strength needs saved for work to pay bills). The past few weeks I've had nothing but trouble either uber has no driver and I can pay $30- $46 to go a half a mile( I've even done it at least 2 hours in advance.) I tip EVERY TIME. If they find me someone they don't know where they are going to get to me (or it showed a driver was on there way to get me... He got further and further away until I messaged him and asked for someone else. They found someone that could be toe in 35 minutes mind you I requested a ride prior and with the new driver it would put me 20minutes late to work. I cancelled and just walked to work and was still charged for a ride I did not receive... Or should I say a cancellation fee.

4 months ago

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Miriam Timmer-Hackert Iowa City, IA

So I wanted to drive for Uber, but someone hacked into my account, recorded a huge tip, then cashed it all out. I asked Uber for help, concerned someone was money laundering or using stolen credit cards that now had my name associated with it. I could not get a response from Uber until they just closed my account stating I had violated the terms of service. I reported this to my local police and they said they weren’t surprised I couldn’t get help from Uber, they have a reputation as not being helpful to law enforcement apparently. So that’s crazy. I understand it’s a handy platform and I enjoyed driving for Lyft for awhile but avoid driving for Uber if you can.

5 months ago

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Lindsay Dee North Vancouver, BC

I was charged for a ride I didn’t take and when I messaged them to request a reversal of the charge (because their setup does not allow for telephone contact) I was told they wouldn’t be looking into it. I was checking fares in my area and did not hit “confirm” on any of the rides offered because the fares had more than doubled in a matter of minutes. My husband drove me in our family car to my destination and because I ended up where I planned to go, Uber would not believe I hadn’t accepted a ride, even though a simple check of the purported driver’s locations vs mine that evening would not have had overlap. Uber carried on, gaslighting me, apologizing that “someone else” had accessed my account and had taken my ride (???!), and refused to investigate or consider issuing a refund. They are a nightmare to deal with so if you choose to use them, pray you never have an issue because they will not help you.

5 months ago

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CoasterRider Show Low, AZ

Uber is a fantastic service for those like me who need a ride to or from the airport on occasion or around towns I am visiting. The drivers were always friendly and the vehicles were clean and comfortable.

7 months ago

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Stephanie Byrd Miami, FL

I Uber everywhere! Uber is a super reliable transportation service. I have always had a friendly and time efficient driver. Despite misconceptions about transportation services Uber is safe and allows you to share your trip stays with your loved ones! Amazing !!

10 months ago

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Lizzy Puentes Tallahassee, FL

Uber is a great transportation service. It is very convenient and has been useful when there are no taxi’s around to take you to places. Lots of the drivers have extras such as letting you charge your phone. A great feature about Uber is the you can have multiple stops during your trip.

11 months ago

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David Stickles West Jordan, UT

Great way to get around but highly dependent on your area. As far as city travel the app is a must.

1 month ago

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Scott A. Johnson Orem, UT

Uber is frequently cheaper than a cab, plus you are usually supporting an entrepreneur rather than a major company. Drivers are local and so they know the area and can navigate to your desired location. The app is easy to use and convenient. They have multiple car levels and a few people can share one car. Just confirm the driver and license plate as many scammers are out their.

1 year ago

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BROOKE SUMMERS Nashville, TN

Uber seems to be pretty great although I think people who are riders need to turn on their location that way the Uber drivers have an exact location even if you put in a different pick-up location the driver will know exactly where you are on arrival instead of going to the wrong address I've had this issue several times being a driver for Uber also so if they happen to put in the wrong address the driver can contact them and pick them up in a timely manner. I too have also felt uncomfortable getting an Uber driver that does not speak English and then it makes it hard to get where I need to go when they don't understand. Maybe the driver should have to get those portable translators that you can get online they're kind of expensive but they might actually work to help the Uber driver and the Uber Riders to have a better experience

1 year ago

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Jen Paxman Lehi, UT

I was recently in Chicago with some friends, and that was my first experience using Uber. It was so convenient. The app was easy to use and there were always cars in the area for quick pickup. I was impressed with the drivers. They were always kind and professional. I have heard of other ride share apps but I will stay with Uber because first impressions are everything.

2 years ago

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Kathleen Oklahoma City, OK

The draconian rules that Uber forces it’s customers to adhere to violate our constitutional rights as Americans. I was verbally attacked by a driver about a mask. I will not EVER be using Uber again. I plan on telling everyone I know about my terrible experience.

3 months ago

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Carol Lewis Myrtle Beach, SC

I love this company and their product! Nothing is easier when you are out of town and need a lift to your hotel or restaurant! Just be vigilant about who is coming and what they look like along with the car description.

11 months ago

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Shelbi Griggs Houston, TX

Very easy service. Sometimes the hidden charges are a surprise but it’s okay

1 month ago

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Kajsa Kirby Denver, CO

I love Uber! I've had some faulty drivers but Uber is normally pretty reliable. One thing that infuriates me is how I left my AirPods in an uber the day I bought them and I said I thought they may be mine (didn't mean to bring them) but then my uber driver said that if I contacted them and they really were mine I could easily get them back. Once i realized that they were mine I contacted them and went multiple times to Uber customer service but they would not help me at all and said it was up to the driver. Never got them back.. and they were a Christmas present to me from my mother :(

1 year ago

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AF ,

I really like this service. The drivers have been overall very good (picking up on social cues like if you don't want to chat or if you want to chat, they've been friendly). The cars have mostly been really clean and nice. I also like the app -- it's nice to be able to see which tier I want to go in and follow your driver to see where he/she is. The payment is also given before hand so there aren't any surprises.

1 year ago

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Jackson Barousse Kenner, LA

Uber is extremely convenient and is one of my favorite ride-sharing services. They are especially helpful before and after festivals such as Voodoo Fest, where the company provides a high-quality waiting area for those waiting on a ride.

1 year ago

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stevey shumway Midvale, UT

Love everything about their service. It is a great way to get from one place to another in any city! I used a lot when I was in New York. The app is easy to use and when I have had a problem their customer service is so willing to help!

1 year ago

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Kaysha Love Las Vegas, NV

Uber is super user friendly and is a safe way to travel. Ive notice this company has taken extra protocols to ensure the safety of their customers. The app also allows for people to share rides, view where your ride is, and even allows you to tip within the app.

1 year ago

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Mike Ika West Valley City, UT

I’m a big fan of Uber. I use their services quite frequently. I have had very friendly drivers and clean cars. Ive also found that generally Uber prices are lower than their competitors. I also have very little trouble getting an Uber at odd hours. It seems like their are more Uber drivers than other competitors.

1 year ago

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Eddie Rios Ogden, UT

Uber is what's happening. It is accurate, timely, friendly drivers, and good rates. I have had nothing but great experiences with each ride...And I was skeptical before starting up. No longer - as Uber has made the ride sharing experience a great one. Thank You!

1 year ago

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Zac Cannon Long Beach, MS

I ride and drive with Uber. It is a great app to use when traveling or if you don't have a vehicle to get a hold of and it is also a great company to actually work for! I love driving for Uber during the summers when I have some time off from teaching or whenever I need to raise some extra money to put into my pocket! I recommend it to anyone!

1 year ago

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Micael James Pontillo Atlanta, GA

The app has double charged me multiple times (twice), and I don't find out until I see my bank statements at the end of the month. Really annoying since it isn't detected by their system, and if I don't reach out then nothing really happens.

2 years ago

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debbie Pleasant Grove, UT

I enjoy using Uber and have been able to ride with Uber everywhere I have traveled throughout the world. I appreciate knowing that the drivers have background checks and their information is known and traceable. It gives some added safety. I have only had one negative experience, which I reported to Uber. All my other drivers have been friendly.

2 years ago

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Lindsey American Fork, UT

I've used Uber a handful of times, and it's a great option if you need a quick ride somewhere! Uber tells you exactly who the driver is, their license plate, etc. The Uber cars I've been in have been clean. The people have been friendly as well!

3 years ago

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Breanna Jones Salt Lake City, UT

I always am a little nervous getting into a car with a complete stranger but I have had a pleasant experience every time. Every driver has been super nice and cars have bean clean. It is a little annoying when the price changes based on busy times, so I have had a couple of expensive rides but besides that, it is definitely my first choice over taking a taxi.

4 years ago

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Amber Williams Salt Lake City, UT

Great service drivers are friendly cars are clean

2 weeks ago

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Jeremy Webb Dallas, TX

Uber is a great alternative to driving yourself or taking taxis to a location. Many of the drivers I have dealt with were very friendly and vehicles were very clean. Notifications help with when the driver arrives and info to feel safe about the driver. Prices can get steep depending on distance traveled but overall you get what you pay for and it is a lot better than Ubers other competitor Lyft.

1 year ago

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Trey Farner Norcross, GA

i was driving out of town one day and my truck broke down and I needed a ride to get where I needed so I called an Uber. Hopping in the car and being able to feel comfortable and not have to worry about anything felt great. The driver showed up within a few minutes and Got me safely to my destination. I enjoyed every bit of it. I would highly recommend to a friend.

1 year ago

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Stephanie Byrd Tallahassee, FL

Uber is one of the most reliable transportation companies. I use Uber to get around to most of my destinations, and I have never been dissatisfied with their service. They are reliable in their arrival and departure times. Uber is a trustworthy company and is dependable for individuals from all walks of life. Whether you are a college student, business person, or you just need a way around, Uber is efficient for you.

1 year ago

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Ezequiel Gaithersburg, MD

I take uber to the metro a couple times a week and the service is great. For us it made financial sense to get rid of our second car and save money on that insurance/gas/financing and instead pay for uber on the days that I carpool with my wife. In addition, whenever we are out of town, uber's our first option for figuring out how to get around. They are always a short wait away

1 year ago

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April American Fork, UT

Uber is very helpful, especially when I am on vacation with my family! Every driver was extremely kind, and they made the experience as convenient as possible for us weary travelers. We had access to drivers quickly, and there was minimum stress when using the app. It was easy to navigate, and connected us with drivers quickly! I would definitely recommend Uber

1 year ago

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Miles Strother American Fork, UT

Uber is great for urgent situations and traveling, especially in big cities. The app is super easy to use and intuitive. Uber is still cheaper and easier than using taxis in many places, even in New York City. The drivers understand urgency and get you where you need to go quickly, which actually kept me from missing a flight one time when I was in a pinch, so thanks Uber! Just be aware that, like most transportation services, you will be spending quite a bit.

1 year ago

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