Founded in March 2009, Uber is one of the big names in the new field of peer-to-peer ride-sharing. With an easy-to-use app and huge coverage areas, Uber allows users to get a ride at any time with a few clicks on a smartphone.
Uber has grown to offer services throughout the United States and in 58 countries worldwide, helping to change the way we view the ride-sharing business model. It also has fed the craving for customized service that is so prevalent today.
Below, we look at some of the main concerns about Uber’s ride-sharing services, including price, speed, safety, and user-friendliness. Keep reading for pros and cons, plus Uber reviews from real customers.
Uber is undoubtedly one of the most widespread ride-sharing services, meaning that users can rely on Uber offers in more locations than other services. Uber is available in 58 countries and more than 260 US cities. Additionally, that the mobile app is easy to use, and riders have more control over the type and size of vehicle that picks them up. Here is a breakdown of different fare options:
While prices fluctuate by location, time, and car preference, Uber always allows you to get price estimates before you commit to your trip. These estimates are based on the expected time and distance of your ride. Tipping is also available through the app, but there is no required tipping fee. On average, the cost to use a basic car (UberX) is as follows:
Uber is designed for usability. Since reservations, ride information, payment, and reviews are all in the app, riders have a hassle-free experience. Additionally, the app now offers a "Split Fare" option, making riding with others easy. To use Uber, download the app on your device and register. After registration, simply open the app and enter in your destination to request a ride. Users can also choose their preferred driver and car. When a driver arrives, users will get a notification on their device. After the ride, pay in-app and review the experience. On average, Uber riders wait 4 minutes and 16 seconds for their driver to pick them up. When reserving a ride, users receive an Estimated Time of Arrival for their convenience. Uber has a reasonable wait time (an average of about four minutes) and all payment, driver rating, etc. is available through the app. With such convenience, it's no wonder more and more people are choosing Uber over traditional taxicab services.
Of course, with the good comes some bad. Uber is notorious for their surge pricing, which raises the fare for rides at certain times of the day or during periods of high demand. While this is good for Uber drivers, who are independent contractors, it can be inconvenient for riders looking for a cheap lift.
There have been riders who have complained about their driver and their qualifications. It is also important to remember that users have the ability to rate and view the ratings of their drivers. As of Spring 2016, all drivers were independent contractors rather than direct employees. As such, Uber reviews applicants for the following:
During the screening process, the following tools are used:
Felt very safe using this service. When I got into the car I didn't feel uncomfortable and the driver was kind and efficient.
I recently took an Uber for the first time and was impressed with the overall experience. The driver was quick and friendly and coordinating the ride was a breeze
Uber is a great company to rely on when it comes to getting a ride. they're always on time, and are very friendly. Ive only had good experiences when it comes to uber!
Our Uber driver was nice. The car was very clean, and it was good. Uber did a great job telling us when he would arrive, and setting us up with someone who could help us reach our destination.
This service is great in times of need. Prices are good but can be high depending on the trip. Cars differ in the sense of smells, talking, etc..
I have used Uber one time and although booking the transport was easy and the experience was overall convenient, my driver made me feel very uncomfortable and talked about some very personal issues he was going through. I wouldn't feel comfortable using the service again.
Uber is such a great tool for getting around cities when I don't have a car. It is so convenient and easy to use.
Uber is a great company to use when visiting places without your car. It is a safe way to travel.
Uber is great , especially in a college town. I think they are very affordable and do a good job at pleasing customers.
I love Uber. Being in a city, it is the most efficient way to travel around the city.
Uber is amazing for college towns. In this day and age, there should be no excuse for drinking and driving as car services like this one are so available. I love that I can go out to the bars and not have to worry about how I am going to get back home. Sometimes, they can be pricey on weekend nights, but riding with friends makes it worth it.
Uber is a great alternative to driving yourself or taking taxis to a location. Many of the drivers I have dealt with were very friendly and vehicles were very clean. Notifications help with when the driver arrives and info to feel safe about the driver. Prices can get steep depending on distance traveled but overall you get what you pay for and it is a lot better than Ubers other competitor Lyft.
Uber is a life saver. Great for nights out when nobody there is not a designated driver. Super convenient and affordable!
Uber has been my go to when traveling to new places and getting home after going out and have never had a problem. Easy access app and customer service is amazing
When I used Uber, it was always an easy choice for transportation and it allowed me to save money by giving me walking distance calculations. It was great when I had it!
When I did not have a car, Uber was literally the only way I got around. I loved the accessibility of the rides and also the discounts that would randomly be applied to the account. Even though I have a car, I usually use Uber whenever I am going out for drinks or with a friend. Overall 10/10, would recommend
I have used uber alot over the years. The drivers are always nice, the only thing I would change is the wait time for arrivals. also, being able to send information about drivers to loved one is a great option! It does get expensive wherever you are though!
Very nice transportation method. I like that I can see where the driver is headed and estimated time. Really great app and gives some deals!
Uber is a great way to get around if you don’t drive or don’t want to. However I feel like their prices can be a little high sometimes. I like their customer service and how quickly they are to respond.
Thank you Uber for saving lives! Haven’t had a bad experience yet. The app is easy to use and makes me more comfortable with the experience.
All the drivers I’ve ever had have been very helpful and nice. I love using this service when I don’t have a car or cannot drive.
I travel a lot and rely on car sharing when I do...I prefer it over renting a car and have found the pricing to be very competitive when comparing to a regular taxi cab. Scheduling a ride through Uber is an easy process and I love that you can tip through the app and rate your driver as well.
It can be hard to reach customer service directly, but the app itself is well built. Never had a hard time requesting rides.
Uber drivers sometimes fail to pick up on time and have made me late on several occasions. Other than that, I have not had any issues with the company.
i was driving out of town one day and my truck broke down and I needed a ride to get where I needed so I called an Uber. Hopping in the car and being able to feel comfortable and not have to worry about anything felt great. The driver showed up within a few minutes and Got me safely to my destination. I enjoyed every bit of it. I would highly recommend to a friend.
I felt very safe with my uber driver. I was nervous at first but they explained to me how every hot guy works. I will for sure be using this again
I like Uber because you can track your car to where it’s coming. The drivers are always really nice.
All of my rides have arrived quickly and the drives always felt safe. Drivers are usually very kind as well.
Uber is extremely convenient and is one of my favorite ride-sharing services. They are especially helpful before and after festivals such as Voodoo Fest, where the company provides a high-quality waiting area for those waiting on a ride.
Normally more expensive than lyft, but still a trust worthy and safe transportation option
Uber is great for college student without vehicles! I used Uber to go to work, grocery shopping, and for going out! All of the drivers were super nice and had clean cars!
Uber's are always available in my area and always fast to respond to me requests.
Uber showed me the fare as $10 but charged me $13.47! And they refuse to make an adjustment to the scam they are presenting in their fake fares. Lyft would never and has never done this type of fake fare scam
I had a great time with my Uber, He took us to and from a college football game. He even had a bowl of candy.
My Uber driver speeded all over the road and continued to aggravate my head ache with loud music even after I asked him to lower the volume. Although the company is strong they have no real control on the employees.
Great cars and service. Only thing is that some drivers can be very short and mean
Uber is expensive. Way too overpriced. And the people they hire are very unreliable. It took a driver a half an hour to find me and the ride was very uncomfortable as the driver was prone to road rage.
i generally feel nervous when I order a driving service. But Uber has always made me feel safe from the point I get in the car up until the point I get out.
Honestly, I have several uber horror stories because of all the weirdos who drive the cars BUT i also have several amazing drivers who really make my day. You win some you lose some.
I use Uber for all my ride sharing needs. The drivers are usually to my pickup location in a timely manner, and they are usually quite friendly. One feature I like in particular is that you can schedule a ride in advance.
I have been using the Uber app for two years and have found every driver to be professional and interesting to speak with. Using Uber to get to the airport has been a game changer for traveling.
Very inconsistent, sometimes I have drivers who have no idea where they’re going and others are great.
The driver was very genuine and knew exactly where he was going and I got there in a very timely manner and safe! I'd choose Uber anytime I need a ride in a big city.
One of my favorite ride sharing apps to use when out of town. I love that you can rate the drivers, see their directions, and communicate through the app.
I use Uber all the time at college and it makes going out on the weekends so much easier. When you split the fare with friends it is very cost effective and the drivers have been very friendly.
Always have a great experience with Uber. Drivers are respectful and safe! Always trying to make the customer feel comfortable
Uber is a great tool for college students, especially in cities where it may be hard to have a car on campus. The drivers have always been very nice and I have not encountered a driver that made me feel unsafe in the car.
For a safe and fast ride wherever you need to go, Uber usually always has cars around even if it’s in a smaller city. The app sometimes crashes but it works fine most of the time.
Great ride when going out with friends. Splitting up the check is easy and so far have always had good drivers.
Great service.The drivers are always nice and we have good conversations every time I take an Uber