Founded in March 2009, Uber is one of the big names in the new field of peer-to-peer ride-sharing. With an easy-to-use app and huge coverage areas, Uber allows users to get a ride at any time with a few clicks on a smartphone.

Uber has grown to offer services throughout the United States and in 58 countries worldwide, helping to change the way we view the ride-sharing business model. It also has fed the craving for customized service that is so prevalent today.

Below, we look at some of the main concerns about Uber’s ride-sharing services, including price, speed, safety, and user-friendliness. Keep reading for pros and cons, plus Uber reviews from real customers. 

Top Ranked Companies

company logo
#1 Turo chevron_right
6.7 Overall Score
4.1
starstarstarstarstar_half
(1,425)
company logo
#2 Enterprise CarShare chevron_right
6.3 Overall Score
4.2
starstarstarstarstar_half
(37)

The Good

  • Availability
  • Price Estimates
  • Usability

Availability

Uber is undoubtedly one of the most widespread ride-sharing services, meaning that users can rely on Uber offers in more locations than other services. Uber is available in 58 countries and more than 260 US cities. Additionally, that the mobile app is easy to use, and riders have more control over the type and size of vehicle that picks them up. Here is a breakdown of different fare options: 

  • uberBLACK: Private high-end black car rides for 1-4 passengers, with professional drivers. 
  • uberPOOL: Uber's carpool matching option. You can carpool with other riders going in the same direction for a cheaper fare. 
  • uberSELECT: Private high-end luxury rides for 1 to 4 passengers with high-rated drivers. 
  • uberSUV: Private luxury SUV rides with professional drivers for up to 6 people. 
  • uberTAXI: Private rides in local taxi cabs. 
  • uberX: Private rides for 1-4 passengers in a comfortable sedan. The basic Uber ride option. 
  • uberXL: Private SUV or van rides for up to 6 passengers.
  • uberWAV: Private rides in wheel-chair accessible vehicles with drivers who are certified to safely assist people with disabilities. Currently testing in Chicago, Washington DC, New York City, and Philadelphia. 

Price Estimates 

While prices fluctuate by location, time, and car preference, Uber always allows you to get price estimates before you commit to your trip. These estimates are based on the expected time and distance of your ride. Tipping is also available through the app, but there is no required tipping fee. On average, the cost to use a basic car (UberX) is as follows: 

  • Cost per mile of $1.48 
  • Min. Ride fee of $1.70 
  • Safe Rides Fee of $1.00 
  • Cancellation fee of $10 

Usability 

Uber is designed for usability. Since reservations, ride information, payment, and reviews are all in the app, riders have a hassle-free experience. Additionally, the app now offers a "Split Fare" option, making riding with others easy. To use Uber, download the app on your device and register. After registration, simply open the app and enter in your destination to request a ride. Users can also choose their preferred driver and car. When a driver arrives, users will get a notification on their device. After the ride, pay in-app and review the experience. On average, Uber riders wait 4 minutes and 16 seconds for their driver to pick them up. When reserving a ride, users receive an Estimated Time of Arrival for their convenience. Uber has a reasonable wait time (an average of about four minutes) and all payment, driver rating, etc. is available through the app. With such convenience, it's no wonder more and more people are choosing Uber over traditional taxicab services. 

The Bad

  • Surge Pricing 
  • Independent Contractors 

Surge Pricing 

Of course, with the good comes some bad. Uber is notorious for their surge pricing, which raises the fare for rides at certain times of the day or during periods of high demand. While this is good for Uber drivers, who are independent contractors, it can be inconvenient for riders looking for a cheap lift. 

Independent Contractors 

There have been riders who have complained about their driver and their qualifications. It is also important to remember that users have the ability to rate and view the ratings of their drivers. As of Spring 2016, all drivers were independent contractors rather than direct employees. As such, Uber reviews applicants for the following: 

  • DUI or other drug related driving violations or severe infractions 
  • History of reckless driving 
  • Fatal accidents 
  • Sexual offenses 
  • Violent crimes 
  • Hit and runs 
  • Resisting or evading arrest 
  • Gun related violations 
  • Driving without insurance or suspended license charge in the past 3 years 

During the screening process, the following tools are used: 

  • National Sex Offender Registry screen 
  • Social Security Trace (a lifetime-long record) 
  • County courthouse records going back 7 years for every county of residence 
  • Federal courthouse records going back 7 years 
  • Multi-State Criminal Database going back 7 years 
  • Motor Vehicle Records (past and present) 

The Bottom Line

Whether you live in one of the cities Uber covers or you are just visiting, you can enjoy fast pick-up times and cheap rates.

The widespread availability and the customizable user experience have helped the Uber app to become one of the big names in ridesharing, offering customers an alternative to the pricey and inconvenient taxi industry. Users can choose a ride that emphasizes their needs: number of seats, cheaper price, or luxury experience.

View Best Car Sharing Companies

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

4.2
starstarstarstarstar_half

579 Reviews

Review Breakdown

5 star
52%
4 star
30%
3 star
8%
2 star
4%
1 star
7%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar

Jimmy Hall

January 20th, 2020 Houma, LA

Uber is a great car service the people that transport others are nice and they have great story's to tell about their day.

starstarstarstarstar

Asia Bui

January 20th, 2020 Gulfport, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

After flying to Texas, I had to uber around for a little bit because i didn't have a car and they were such an easy and affordable car service!

starstarstarstarstar_border

Aileen

January 20th, 2020 Odenton, MD

I love it but they must improve the driver identification. Must of the time is the same description score every car maybe a detail when you have so many companies will Maje a difference.

starstarstarstarstar

Tiffany I

January 20th, 2020 Washington, DC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I’ve used Uber several times. So convenient. I’ve used it to pick up my daughter and her friends too. Would recommend.

starstarstarstar_borderstar_border

Kiayana Clunis

January 20th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

It’s nice riding Uber, but I feel like they need to increase the safety. Too many incidents have been happening.

starstarstarstarstar

Violet Acosta Stewart

January 16th, 2020 , DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Uber is very reliable, I've never had a bad experience, they're fairly quick and the website is very easy to use.

starstarstarstarstar_border

Jin The Eomma

January 16th, 2020 Madison, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

As a consumer Uber has helpped me get to where I need to be soon. With a low prices.

history
starstarstarstarstar_border

Tajanae Smith

January 15th, 2020 Kansas City, MO

Amazing network of the community working with each other to achieve each other’s goal. Easy to sign up easy to drive just the bad part is the person.

starstarstarstarstar

SkylarPickens

January 15th, 2020 Houston, TX

Totally awesome! Great uber service! Love when i get a five star ride! Always handy!

starstarstarstarstar

DAVID HADAWAY

January 15th, 2020 Long Beach, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Uber is fantastic. My family and recently vacationed in SanFrancisco and we used Uber to get around the city. Safe, convenient and every driver was extremely friendly and helpful.

starstarstarstarstar

Cassie

January 15th, 2020 Long Beach, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Uber is always fast and dependable. I love how easy the app is to request, track and pay for a driver.

starstarstarstarstar_border

Andrea Juncosa

January 15th, 2020 Silver Spring, MD DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

the rides are nice and the drivers aren't weird. they gave me options like music and gum and were very nice overall.

starstarstarstarstar

Luna Wang

January 14th, 2020 Rockville, MD DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

We used Uber all the time. It is a great company that provides rides at any time. It only takes a few seconds to get an offer and usually no longer than ten minutes to get on the car. The drivers are always certified and kind. With these good services, it worth the money.

starstar_borderstar_borderstar_borderstar_border

Michael Holloway

January 14th, 2020 New York, NY DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

There is no customer support despite the deceptive promise that there is. No phone number or online support. They state on their web page that you can call for support in the app, but there is no function for that, at all. Even the emergency phone number is a lie. It tells you to call 911. The app can be navigated, and works, only for immediate pickups. Scheduling a pickup is difficult and requires persistent trial and error to figure out, which is hair raising since the function to cancel is hidden. Actual instructions or contact support would make this workable. As it is it's a nightmare. I strongly recommend finding some other service for scheduling a trip.

starstarstarstarstar

Mickey Mangum

January 14th, 2020 Long Beach, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I've used Uber many times and it has really been great. I've never had a bad experience and it is much cheaper than taxis. I highly recommend it even though you may have trepidations, go ahead. It's safe.

starstarstarstarstar

Lane Bradshaw

January 14th, 2020 Norcross, GA

Never used this company. It isn’t available where I live, but I hear great things about kidnappings and car burglars. 10/10.

starstarstarstarstar_border

ella touchstone

January 14th, 2020 Norcross, GA

it is a great experience for everyone from friends to family. i love traveling and learning about this wonderful thing.

starstarstarstarstar

Gman

January 14th, 2020 , DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Good service and fair prices for a quick pickup with plenty of plans available. Nice

starstarstarstarstar

Zac Cannon

January 14th, 2020 Long Beach, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I ride and drive with Uber. It is a great app to use when traveling or if you don't have a vehicle to get a hold of and it is also a great company to actually work for! I love driving for Uber during the summers when I have some time off from teaching or whenever I need to raise some extra money to put into my pocket! I recommend it to anyone!

starstarstarstarstar_border

eunj

January 14th, 2020 , DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

With new safety regulations, Uber has become the safest and easiest option for ride sharing. Will always be cheaper than a DUI charge.

starstarstarstarstar

Katie

January 13th, 2020 Valdosta, GA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Uber is a safe alternative and helps to prevent drinking and driving. Uber also provides safe and convenient services to get from one location to another.

starstarstarstarstar

Debbie Fish

January 13th, 2020 Biloxi, MS DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We used Uber many times on our vacation in Washington DC this summer. All our drivers were very courteous and their vehicles were comfy.

starstarstarstarstar_border

Wislane Noel

January 10th, 2020 Tallahassee, FL

Really helps in a time of need when I am unable to drive because of the fun I am having

starstarstarstarstar

Nyla

January 10th, 2020 Hollywood, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

This company is a safe and convenient way of transportation. I have been using the Uber app for over two years now.

starstarstarstarstar

Haelyn Lahens

January 10th, 2020 Deerfield Beach, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Being in college I do not have a car myself so I have to rely on the bus and friends that have cars. But when I need a ride I know that an Uber ride is nearby. I never have to wait too long for a ride either. I enjoy that they give descriptions of the driver and their car, making it easy to identify my ride.

starstarstarstarstar

Frantzlida

January 10th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love taking Uber because it’s really easy to get to places and the drivers makes me feel safe.

starstarstarstarstar_border

Diamond Collins

January 10th, 2020 Jacksonville, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

The cost of Uber is more pricey than other travelling apps but the app is easier to use. The drivers are respectful and the app is always accurate of the driver's location. The drivers are also available during more hours.

starstarstarstar_borderstar_border

Destiny Wyche

January 10th, 2020 Tampa, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstar_borderstar_border

This is not as reliable as the other car services, however the prices are convenient. The drivers are nice and friendly as well.

starstar_borderstar_borderstar_borderstar_border

Dayjah

January 10th, 2020 Fort Lauderdale, FL DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Would totally not recommend. Tried calling cutomer service and was never able to speak to a rep about how my card is no longer working for the app. Choose Lyft instead

starstarstarstarstar_border

Ashley

January 10th, 2020 Jacksonville, FL DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

When there are available drivers uber is great. However, when you are in a crunch sometimes there are no drivers or you have to wait for them to finish a ride. It can be aggravating and the price jumps are frustrating.

starstarstarstarstar_border

Angela Sims

January 10th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Can be expensive sometimes and also takes a while to get a ride during busy hours. Sometimes offer discount codes that makes it worth it.

starstarstarstar_borderstar_border

Naya

January 9th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Uber is a nice app for finding rides, but sometimes the rides can be a bit more pricey.

starstarstarstar_borderstar_border

Tochica Baptiste

January 8th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Uber is very helpful for people with no cars, but it can also be pretty scary. I believe uber should put more effort into who they allow driving people. Customer service also sucks I don't believe you can talk to an on the phone representative.

starstarstarstarstar

Joi Lewis

January 8th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

My friends and I always utilize and Uber when we go out. It's so convenient and almost a necessity when we attend parties, as a safe option. Every Uber we've had has been very kind and friendly.

starstarstarstarstar

Kayla

January 7th, 2020 Miami, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Uber provides great deals when you’ve been a customer with them sometime. It really is a great app and most of the driver provide great services.

starstarstarstarstar_border

Jass

January 7th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

The Uber drivers I’ve had have been very friendly and accommodating. They make me feel safe and have no problem taking suggestions that’ll make the experience better for me.

history
starstarstarstarstar

Ramone Raiford

January 6th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

This was honestly a life saver. Sometimes when going out with friends you don’t want to worry about driving especially in crowded places. This made everything easier. Then when they added the food option it honestly became one of the best car services apps available!

starstarstarstarstar_border

Kiara Guerrier

January 6th, 2020 Lake Worth, FL DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

This service is not that bad. The prices are pretty reliable. I think some improvements could be made though.

history
starstarstarstarstar

Keiontai Henry

January 6th, 2020 Bradenton, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Depending on your city, this app can be a very inexpensive way to get around. The drivers are also friendly and reliable.

starstarstar_borderstar_borderstar_border

Kayla

January 6th, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

This app needs to do better in ensuring the safety of its users. Too many stories of missing people from using this app.

starstarstarstarstar_border

Jazilynn Brown

January 6th, 2020 Fort Lauderdale, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

It was great and I really like it. It's cheap and efficient. I use it all the time.

starstarstarstarstar

Edeline

January 6th, 2020 Miami, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I always take Uber wherever I am heading. It manages to remove certain stress in my life as a person without a mode of transportation. I love that there are times where the driver will accommodate to the customer’s needs.

starstarstarstarstar_border

destiny wright

January 6th, 2020 Jacksonville, FL DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstar_borderstar_borderstar_border

Uber is an okay service, in my opinion they are not that trustworthy in regard to the background checks on their drivers. I had heard about many bad incidents with this company so I try not to use it as much as possible

starstarstarstarstar_border

Ariyana Miller

January 6th, 2020 Riverview, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Uber is usually good and has great drivers, but the only thing I don’t like is the fee to split fares. It is understandable, but the process isn’t the best as it can allow people to not split the fares. Overall a very great app with great service and drivers.

starstarstarstar_borderstar_border

Zharia Allums

January 3rd, 2020 Haines City, FL DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

The arrival time is pretty quick, but compared to other companies that offer the same service, it is relatively expensive.

history
starstarstarstarstar_border

karis buggs

January 3rd, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I know there may be horror stories but I have never had a bad experience with uber. Only great conversations with many drivers.

starstarstarstarstar_border

Sarah Marfo

January 2nd, 2020 Tallahassee, FL DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I used uber frequently in both the US and in other countries. Uber is convenient for anytime and anywhere as drivers are always available to help you. The rides I will say in America is alot more expensive and it does add up. Being a college student it became a bit expensive if i was not splitting it.

history
starstarstarstarstar_border

Jennifer schwaner

December 31st, 2019 Holtsville, NY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar

Been using them for 2 years. Good experiences to date. They can be expensive. I just didn't like how I didn't have a choice of drivers when booking a ride.

starstarstarstar_borderstar_border

Jacob

December 31st, 2019 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Uber is great for traveling and saving money on car sharing. With rental cars being expensive, especially for students, Uber is a great way to your desired location fast and for a good deal.

starstarstarstar_borderstar_border

Monica Zurawsky

December 13th, 2019 Pittsburgh, PA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I've had several bad experiences with Uber over the last year. During one ride in particular, the car was making a horrible noise and the driver refused to pull over when I asked him to. He finally pulled off to the side of a busy highway and we discovered that he had blown a tire. He had no idea who to call for assistance and I ended up having to request another Uber who had a difficult time finding me on the side of a highway. I did receive a refund.