Founded in March 2009, Uber is one of the big names in the new field of peer-to-peer ride-sharing. With an easy-to-use app and huge coverage areas, Uber allows users to get a ride at any time with a few clicks on a smartphone.
Uber has grown to offer services throughout the United States and in 58 countries worldwide, helping to change the way we view the ride-sharing business model. It also has fed the craving for customized service that is so prevalent today.
Below, we look at some of the main concerns about Uber’s ride-sharing services, including price, speed, safety, and user-friendliness. Keep reading for pros and cons, plus Uber reviews from real customers.
Uber is undoubtedly one of the most widespread ride-sharing services, meaning that users can rely on Uber offers in more locations than other services. Uber is available in 58 countries and more than 260 US cities. Additionally, that the mobile app is easy to use, and riders have more control over the type and size of vehicle that picks them up. Here is a breakdown of different fare options:
While prices fluctuate by location, time, and car preference, Uber always allows you to get price estimates before you commit to your trip. These estimates are based on the expected time and distance of your ride. Tipping is also available through the app, but there is no required tipping fee. On average, the cost to use a basic car (UberX) is as follows:
Uber is designed for usability. Since reservations, ride information, payment, and reviews are all in the app, riders have a hassle-free experience. Additionally, the app now offers a "Split Fare" option, making riding with others easy. To use Uber, download the app on your device and register. After registration, simply open the app and enter in your destination to request a ride. Users can also choose their preferred driver and car. When a driver arrives, users will get a notification on their device. After the ride, pay in-app and review the experience. On average, Uber riders wait 4 minutes and 16 seconds for their driver to pick them up. When reserving a ride, users receive an Estimated Time of Arrival for their convenience. Uber has a reasonable wait time (an average of about four minutes) and all payment, driver rating, etc. is available through the app. With such convenience, it's no wonder more and more people are choosing Uber over traditional taxicab services.
Of course, with the good comes some bad. Uber is notorious for their surge pricing, which raises the fare for rides at certain times of the day or during periods of high demand. While this is good for Uber drivers, who are independent contractors, it can be inconvenient for riders looking for a cheap lift.
There have been riders who have complained about their driver and their qualifications. It is also important to remember that users have the ability to rate and view the ratings of their drivers. As of Spring 2016, all drivers were independent contractors rather than direct employees. As such, Uber reviews applicants for the following:
During the screening process, the following tools are used:
Uber is a great car service the people that transport others are nice and they have great story's to tell about their day.
After flying to Texas, I had to uber around for a little bit because i didn't have a car and they were such an easy and affordable car service!
I love it but they must improve the driver identification. Must of the time is the same description score every car maybe a detail when you have so many companies will Maje a difference.
I’ve used Uber several times. So convenient. I’ve used it to pick up my daughter and her friends too. Would recommend.
It’s nice riding Uber, but I feel like they need to increase the safety. Too many incidents have been happening.
Violet Acosta Stewart
Uber is very reliable, I've never had a bad experience, they're fairly quick and the website is very easy to use.
Jin The Eomma
As a consumer Uber has helpped me get to where I need to be soon. With a low prices.
Amazing network of the community working with each other to achieve each other’s goal. Easy to sign up easy to drive just the bad part is the person.
Totally awesome! Great uber service! Love when i get a five star ride! Always handy!
Uber is fantastic. My family and recently vacationed in SanFrancisco and we used Uber to get around the city. Safe, convenient and every driver was extremely friendly and helpful.
Uber is always fast and dependable. I love how easy the app is to request, track and pay for a driver.
the rides are nice and the drivers aren't weird. they gave me options like music and gum and were very nice overall.
We used Uber all the time. It is a great company that provides rides at any time. It only takes a few seconds to get an offer and usually no longer than ten minutes to get on the car. The drivers are always certified and kind. With these good services, it worth the money.
There is no customer support despite the deceptive promise that there is. No phone number or online support. They state on their web page that you can call for support in the app, but there is no function for that, at all. Even the emergency phone number is a lie. It tells you to call 911. The app can be navigated, and works, only for immediate pickups. Scheduling a pickup is difficult and requires persistent trial and error to figure out, which is hair raising since the function to cancel is hidden. Actual instructions or contact support would make this workable. As it is it's a nightmare. I strongly recommend finding some other service for scheduling a trip.
I've used Uber many times and it has really been great. I've never had a bad experience and it is much cheaper than taxis. I highly recommend it even though you may have trepidations, go ahead. It's safe.
Never used this company. It isn’t available where I live, but I hear great things about kidnappings and car burglars. 10/10.
it is a great experience for everyone from friends to family. i love traveling and learning about this wonderful thing.
Good service and fair prices for a quick pickup with plenty of plans available. Nice
I ride and drive with Uber. It is a great app to use when traveling or if you don't have a vehicle to get a hold of and it is also a great company to actually work for! I love driving for Uber during the summers when I have some time off from teaching or whenever I need to raise some extra money to put into my pocket! I recommend it to anyone!
With new safety regulations, Uber has become the safest and easiest option for ride sharing. Will always be cheaper than a DUI charge.
Uber is a safe alternative and helps to prevent drinking and driving. Uber also provides safe and convenient services to get from one location to another.
We used Uber many times on our vacation in Washington DC this summer. All our drivers were very courteous and their vehicles were comfy.
Really helps in a time of need when I am unable to drive because of the fun I am having
This company is a safe and convenient way of transportation. I have been using the Uber app for over two years now.
Being in college I do not have a car myself so I have to rely on the bus and friends that have cars. But when I need a ride I know that an Uber ride is nearby. I never have to wait too long for a ride either. I enjoy that they give descriptions of the driver and their car, making it easy to identify my ride.
I love taking Uber because it’s really easy to get to places and the drivers makes me feel safe.
The cost of Uber is more pricey than other travelling apps but the app is easier to use. The drivers are respectful and the app is always accurate of the driver's location. The drivers are also available during more hours.
This is not as reliable as the other car services, however the prices are convenient. The drivers are nice and friendly as well.
Would totally not recommend. Tried calling cutomer service and was never able to speak to a rep about how my card is no longer working for the app. Choose Lyft instead
When there are available drivers uber is great. However, when you are in a crunch sometimes there are no drivers or you have to wait for them to finish a ride. It can be aggravating and the price jumps are frustrating.
Can be expensive sometimes and also takes a while to get a ride during busy hours. Sometimes offer discount codes that makes it worth it.
Uber is a nice app for finding rides, but sometimes the rides can be a bit more pricey.
Uber is very helpful for people with no cars, but it can also be pretty scary. I believe uber should put more effort into who they allow driving people. Customer service also sucks I don't believe you can talk to an on the phone representative.
My friends and I always utilize and Uber when we go out. It's so convenient and almost a necessity when we attend parties, as a safe option. Every Uber we've had has been very kind and friendly.
Uber provides great deals when you’ve been a customer with them sometime. It really is a great app and most of the driver provide great services.
The Uber drivers I’ve had have been very friendly and accommodating. They make me feel safe and have no problem taking suggestions that’ll make the experience better for me.
This was honestly a life saver. Sometimes when going out with friends you don’t want to worry about driving especially in crowded places. This made everything easier. Then when they added the food option it honestly became one of the best car services apps available!
This service is not that bad. The prices are pretty reliable. I think some improvements could be made though.
Depending on your city, this app can be a very inexpensive way to get around. The drivers are also friendly and reliable.
This app needs to do better in ensuring the safety of its users. Too many stories of missing people from using this app.
It was great and I really like it. It's cheap and efficient. I use it all the time.
I always take Uber wherever I am heading. It manages to remove certain stress in my life as a person without a mode of transportation. I love that there are times where the driver will accommodate to the customer’s needs.
Uber is an okay service, in my opinion they are not that trustworthy in regard to the background checks on their drivers. I had heard about many bad incidents with this company so I try not to use it as much as possible
Uber is usually good and has great drivers, but the only thing I don’t like is the fee to split fares. It is understandable, but the process isn’t the best as it can allow people to not split the fares. Overall a very great app with great service and drivers.
The arrival time is pretty quick, but compared to other companies that offer the same service, it is relatively expensive.
I know there may be horror stories but I have never had a bad experience with uber. Only great conversations with many drivers.
I used uber frequently in both the US and in other countries. Uber is convenient for anytime and anywhere as drivers are always available to help you. The rides I will say in America is alot more expensive and it does add up. Being a college student it became a bit expensive if i was not splitting it.
Been using them for 2 years. Good experiences to date. They can be expensive. I just didn't like how I didn't have a choice of drivers when booking a ride.
Uber is great for traveling and saving money on car sharing. With rental cars being expensive, especially for students, Uber is a great way to your desired location fast and for a good deal.
I've had several bad experiences with Uber over the last year. During one ride in particular, the car was making a horrible noise and the driver refused to pull over when I asked him to. He finally pulled off to the side of a busy highway and we discovered that he had blown a tire. He had no idea who to call for assistance and I ended up having to request another Uber who had a difficult time finding me on the side of a highway. I did receive a refund.