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1,862 User Reviews

6.7

Overall Score

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Damon Kirchmeier Salt Lake City, UT

Turo is fantastic! This is so much more convenient than a rental company it would be a no-brainer at the same price but it usually costs less too. I have been able to rent some really fun cars that are just not available or prohibitively expensive from rental companies.

1 year ago

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ckimpel2 Amherst, OH

We had a great Turo experience! We were nervous to try it, but after the airport ran out of rental cars, we had no choice. Thankfully, our host lent us a great car at a good price. We would definitely check Turo again for our next car rental.

1 year ago

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Walter Asheville, NC

As a host with more than 80 rentals I was a big fan of Turo. Lately however I lost my "All Star" status due to necessary cancellations which were caused by major repairs (engine replacement). Not only was my profile downgraded, but I had to pay penalties for cancelling reservations. So I paid over $4000 for repairs, lost $500+ in rental fees, lost All Star rating and paid penalties for cancelling reservations which were explained to all renters as soon in advance as I could under the circumstances. I have been emailing Turo Support for months to get my good rating restored to no avail.

1 year ago

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Thomas Stark Willis, TX

I was both worried and skeptical as it was my first Turo experience. But everything went well, and I got a great deal on an all-wheel drive Outback for snowy Oregon. Could not rent anything similar through big airport rental agencies

1 year ago

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Vinay Doshi Union City, NJ

I loved that the company is partnered with Porsche. I travel often and whenever I get a chance, I love to rent cars that I can enjoy and my first time renting a car was perfect. I am definitely, someone that would love to use this app as often as the opportunity presents.

1 year ago

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Fisher Lynn Pittsville, WI

Turo is an amazing company. We recently rented a car in Orlando, the owner, Freitas, was very helpful and accommodating, great communication, great car, prompt drop off and pick up service. Turo has made renting a car low stress, we look forward to using them again with future trips!

1 year ago

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Maira Arduin San Jose, CA

This was my first time using Turo. Highly recommend as it is much easier than renting cars with regular rentals. And cheaper! The experience was great. the car was in perfect conditions and Dante was very attentive to all of our needs and requests.

1 year ago

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Steve Scarborough Narragansett, RI

Great communication via Turo and my selected car's owner. Being picked-up at the airport, and at the end of the trip to be dropped-off at your airline's terminal, are added benefits. We will definitely utilize Turo at our next vacation destination whenever/wherever it is possible!

1 year ago

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Anderson Kaimana Wasilla, AK

Our Host Daniel was really helpful in our pick up and drop offs. He kept in touch with me before and during the rental time. Vehicle was nice and clean and it could accommodate me and my family comfortably. I would recommend this App and Host to everyone I know..

1 year ago

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Rhett Kasparian Kaysville, UT

Love Turo. I enjoy being able to rent a variety of cars that you just can't get at a normal rental car place and I love not paying all the stupid fees that they tack on. I use it quite a bit and have been very satisfied with all of my rentals.

1 year ago

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Daneille Eggleston Hawaiian Ocean View, HI

The car owner communicated well and the vehicle was great. We did have an incident that badly flavored the whole experience. During our rental the trunk latch stopped working. It was slightly inconvenient but we had small luggage so it was not too big a deal. The owner said she was turning it in per Turo contract as damage. Turo charged $500 on our credit card without contacting us. Thankfully the owner is honest and when it was covered by her warranty she told Turo and the $500 was refunded to our card. Again, however , without any communication from Turo to us. With a regular rental company the car would have been replaced by the company so as not to inconvenience us with a normal wear and tear issue that we did not cause and only happened to stop working whilst we had the car. I probably will never rent from Turo in the future after this incident.

1 year ago

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Sheila Saint Augustine, FL

My family’s experience using Turo on our last vacation in Canada was fantastic. Absolutely no complaints at all. Communication was easy, car was ready when we got off the plane, returning the car was super simple! I highly recommend using Turo!

1 year ago

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Graciela gagne Orlando, FL

This was my first time using turo, I was kind of nervous, this was a very important family Xmas vacation, I am very satisfied, everything was on point and the car owner was very helpful with all my questions , I will definitely recommend:)

1 year ago

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Phil Daschner Rockville, MD

First time using Turo was a four day rental from MSP. The service saved me time and money, though the app can be slow and wonky. Pavel L gave us excellent service. His 2017 Passat was clean and delivered curbside and on time. Drop off was just as flawless.

1 year ago

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Billy Miami, FL

I can't speak well about my 1st experience where my host cancelled me trip once I had arrived. This time around was definitely a game changer 8 had a great host and the car was awesome. The turo app really makes it all come together and will be recommending and using this app for years to come.

1 year ago

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Al S. Boynton Beach, FL

Our host, Daniel, was fantastic. Very accommodating and explained how Turo worked , since I was a newbie. Would certainly utilize Turo again . For anyone looking to try out a Tesla model 3 , I would strongly recommend Daniel as a host.

1 year ago

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Jesse San Diego, CA

Turo is great! I get to test drive other people's cars. There are so many options of vehicles to choose from. Whether I want to Ball-out for a couple of days or take a drive up to Mulholland Highway, I can find a vehicle that suits my needs. I don't own a car personally, at this moment, so Turo offers what I can afford.

1 year ago

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Catherine A Ring Bucksport, ME

I was in a pinch because the car rental I ordered at the airport didn't materialize because of a miscommunication. No other cars were available. And then an Uber driver told me about Turo and I signed up. Turo saved me when I was stranded and was more affordable than the car rental agencies. Thank you.

1 year ago

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cassie Lansing, MI

Honestly it was great, but I think that was due to my car's owner. She told me where to go at the airport to get to the car, and she sent me exact steps on how to use the valet at the airport so I could make my flight with out any issues. She sent me text messages, the turo app didnt notify me when she sent messages in the app.

2 years ago

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Audrey J claborn San Gabriel, CA

Would never use any other rental company again . I like the idea of individuals making extra cash for renting out their vehicles . I've had great experience with both times I've used their service . Whether you want something fancy or economical they have the car for you

2 years ago

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Tim Seattle, WA

Turo is a great App for finding unique and often well priced vehicle rentals in your neighborhood. I've now used it a handful of times and would recommend it for those looking for an easy solution for city breaks (or breaks from the city).

2 years ago

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Yosiris V-Hagan Escondido, CA

My hosts, Maggie and Alex, were flexible and fair. Beware pushing the "refund" button, as it may take up to 10 business days to get that refund. I spoke to several different agents, but none of them were able to expedite the refund process. I still renting a car through Turo, but I wish that there was a disclaimer informing the consumer about delay in refunding money. After I rented the car, my family and I had a great experience and my hosts made it a good first experience as well.

2 years ago

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Neil Delray Beach, FL

sergio and alex have been a pleasure to work with. I was hesitant about renting but it turned out to be a most pleasant experience! Great communication,delivered as promised and would highly rent again from them. Happy Holidays to all!!!

2 years ago

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Kevin Inglewood, CA

I found this service to be way better than any big name rental car place I’ve ever used in the past. It was fast, easy, inexpensive and super convenient. My host’s communication was ideal and I will definitely be using Turo again.

2 years ago

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Tiffany Orlando, FL

The service was super easy and convenient. I was really happy to see that I could pay with my debit card. Unlike with a normal rental agency, I didn't need to use a credit card with a large hold. I'll definitely use Turo next time I rent a car!

2 years ago

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Lily San Mateo, CA

It was a good experience overall. However, since I am new to driving an electric vehicle, it would be helpful if the owner gives us more information on daily operations, for example, a more detailed video. We let the car being charged at the station without realizing there is a charge for idle time if the car is left at the charging station past the time. It would be helpful if the owner would call instead of texting us to warn us.

2 years ago

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JD1029 South Lyon, MI

Wonderful experience and at half the price depending on the type of car you prefer. The car was located in a very convenient location and was full of gas and clean. The drop off was more than you get with at typical rental for they met us at the airport so all we had to do is pull our luggage and head for check-in!!

2 years ago

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Todd M Hertner Portland, OR

Loved the Tesla, loved our vacation, loved the looks we got when kids popped out the back seat. Did not like the reception we were met with at Turo pickup in an obscure location. A better topical map defining area, taxi pickup, etc would have helped with our maiden voyage. Did not get any direction with first time Tesla driving nor did they want to show me. I had to figure out how to put car in drive. The rest is history.

2 years ago

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Edward Wilson

Thank you for your service. I will use your service again. When my reservation was cancelled, your group help me get another reservation using the funds that were already dedicated to my original reservation. That was very helpful to not have those funds tied up for 2-3 bank days. Thank you.

2 years ago

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Fares Banjar Atlanta, GA

I had some issues with the host and the turo support helped me but not enough. The host promised me a $60 back due to the late pick up and while using the car the windshield wiper took off on our road and we bought a new one for him. After that when i returned the car back the host charged us with extra miles usage and that acceptable. But the thing is he rejected to give me the $60 with the windshield wiper cost $13. So i reached out to the turo support and he said i did not promise him with $60! In the end we came up with a refund of $60 without the windshield wiper cost but i paid after all.

2 years ago

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Beth Shanks Argyle, TX

Oh my gosh it was awesome to find someone you can rent a vehicle from without all the red tape and fees of a National Car Rental agency! Absolutely love the fact that you can pick the car you want to drive or truck and a lot of times it's the same price for car or truck I think it's a great invention who ever thought it up!

2 years ago

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Kevin Bearden Homosassa, FL

This was my first experience with Turo. It shall not be my last. From stepping into it the first time, to stepping out of it for the last time, I couldn't be more pleased. Karl was very accommodating and very professional. The vehicle was top notch all the way. I left Seattle with a smile on face, partly because of Turo. Thanks Karl!

2 years ago

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MesaFam Mesa, AZ

We have used Turo several times all with good experiences until our most recent last week. We rented a van for a quick weekend trip to San Diego, which I immediately communicated to the host Thomas A. In Tempe AZ. One tire separated 40 minutes into the trip. Host NEVER answered numerous texts, even though he has a 1 minute response time noted on his profile. Long story short we bought a brand new tire and he has yet to reply. Brakes/rotors were a concern driving in hills. I feel he knowingly put my families safety in jeopardy. Very shady host. I encourage renters review all profiles closely. With this host he had hundreds of trips but several negative reviews ifor several cars in recent weeks. Turo should actively research all safety concerns and suspend vehicle rentals until they are rectified.

2 years ago

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RD Allen Birmingham, AL

Had an awesome experience renting a cool Jeep Wrangler in Houston, TX with Carlos!!! You can see from the other Turo reviews that it is all about the Owner- Good ones=Awesome Experience. Carlos was very responsive at all times and helpful. So much better than Hertz!!!! We needed a little help with the Jeep Soft Top, and he was there for us! Only reason I gave Turo 4 Stars was that the app was confusing because it required a 24-hour trip, and ours was less. I couldn't find a way to end the trip early.

2 years ago

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Charles Guy Woodway, TX

This was my first time to use Turo. It was too easy. I used it out of the Oakland airport and was on the road so much faster than I ever had when using one of the rental services there. I will definitely use Turo again next time I need a car.

2 years ago

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Jon Cave Germantown, TN

Turo was great. I really like that I can choose my specific car instead of renting some mystery vehicle. I also like that I can rent everything from econoboxes to supercars and most are cheaper than a comparable rental would be. I would like to be able to message owners without having to pay first. Other than that, i really like Turo.

2 years ago

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Ann marie brown Eugene, OR

Turo was a perfect answer to have a car for just 1 day on Maui, without all the extra fees and taxes! Dropoff was only a short block to public bus stop to return to famili’s home. Car was ready and ran well. I am definitely telling family and friends about my first Turo experience and will research and be a repeat customer! Thanks!

2 years ago

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Betsy Donnelly Prairie Village, KS

This was our first time using this car rental service and it was five stars all the way. Wonderful and communicative host, first class car. Everything went better than we could’ve expected at a very affordable price. I’ve already booked for our next trip !

2 years ago

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Kirill Hollywood, FL

I really like Turo. So far, my personal experience with landlords is extremely positive. They are always very friendly, flexible and comfortable in time. But my friend used Turo, and one of the owners decided to make money on it at the expense of Extras, Turo correctly solved the situation, which in the end my friend was satisfied.

2 years ago

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Angie Rochester, MN

Easy and detailed information that made me feel comfortable renting through Turo. I like the fact that I can communicate directly with the car owner through the app if needed. The service is even better than the traditional way to rent a vehicle and I’ll definitely be going through Turo in the future!

2 years ago

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Mary W. Honolulu, HI

Downloading the app was the most difficult thing for me, as I’m NOT tech savvy. Using the app is simple! It is fun to search through the available vehicles and to choose something that I have always wanted to drive. Great experience!

2 years ago

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Jonnie Smurthwaite Phoenix, AZ

Turo was awesome! This was my first time using Turo for a rental car. Our host was great, the car was way less expensive than it would have been through a rental car company. And it was right near our house! Convenient and cheap? I'll do Turo every time!!

2 years ago

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Casondra Blackwell Elizabeth City, NC

EXCELLENT EXCELLENT TURO WILL ALWAYS BE MY ONLY CAR RENTAL CHOICE. The best experience ever, from start to finish. Very clean car and service! I’ve been sharing and telling my family and friends about Turo and will continue

2 years ago

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Corey Anaheim, CA

Perfect app service and very clear and understanding...way better then standard car rental with all their rules and even cost. I will for sure be doing business with turo again plus he options of cars versus the rental car places is bar none the greatest

2 years ago

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Michael

Me and my girlfriend used the app to rent a car for our quick vacation to San Diego from Los Angeles during Labor Day weekend. It was a fantastic experience, the car we rented was in amazing condition and drove wonderfully. We were able to ride in style, and had a lot of fun. Would recommend to friends and rent again.

2 years ago

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AZ Portland, OR

Communication with the car owner was excellent. He was responsive and obviously familiar with the app and what we needed to do to make changes in pick-up/drop-off locations. I gave the experience a 4 because it took me a bit longer to figure out the app then I thought it would and ended up sending a couple of messages via text before figuring out how to update in Turo. User short-coming.

2 years ago

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Sarah L Anacortes, WA

Worked out great! Car was not fancy, but got us where we needed to go and having unlimited mileage was so nice! We did have a short taxi ride from airport to pickup location. Sam was very responsive and his associate even gave me a ride to the airport for my return flight when the taxi did not come on time. Definitely will book again!

2 years ago

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Ross McKenzie Waco, TX

I was looking for a relatively inexpensive rental for my visit to Alberta and found the Focus with a manual transmission to be a perfect fit. The car was fun to drive, great mechanically, and Jason and Amanda were very hospitable! What more could you want?

2 years ago

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Anirban Mookherjee Frisco, TX

My first Turo experience was with Brian's 2017 Mustang GT. Car was in great condition and the entire process from Check-in to Check-out was hassle free. I was sceptical of how strict of an inspection would be done in the end and whether there would be expenses imposed for small reasons but that wasn't the case.

2 years ago

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Joe Valdez Indio, CA

It was a very good experience. It was hassle free. We booked the car, paid the car online and picked it up. There was no waiting, no crazy paperwork and the host was easy to work with. Any questions he replied right back. Our host was Himilcon. I would definitely be booking with him again.

2 years ago