Turo, formerly Relay Rides, is a peer-to-peer car sharing company that started in San Francisco, CA in 2009. Similar to the Airbnb model, local car owners advertise and rent out their vehicles to drivers who would prefer to avoid the standard rental car experience.
The company launched nationally in March of 2012 and is currently available in over 4,500 cities and over 300 airports throughout the United States. Turo is supported by top-tier investors, including August Capital, Google Ventures, Shasta Ventures, Canaan Partners, and Trinity Ventures.
Keep reading for pros and cons, plus Turo reviews from real customers.
To cater to individual preferences, the company offers over 800 different car models to choose from. Renters can choose from cars, SUVs, minivans, trucks, convertibles, hybrids and vans. One can also filter by rental period for long-term rentals, the vehicle make, features like all-wheel drives, and more.
Turo has an easy, user-friendly, and customizable rental sign up. In order to sign up for car sharing, create a Turo account by simply signing into your Facebook or email account.
The first time you sign up for a car, all you have to do is enter some general information, choose a car, rental date, and time. You can either decline additional insurance or purchase the Basic or Premium option, each with varying physical damage and liability protection.
In order to get the car and the keys, all the renter needs to do is meet the owner and show them their driver's license. Some owners will even deliver the car right to the renter. Returning the car is simple, as the renter just needs to return the car with a tank full of gas to where it was initially picked up.
Turo rents vehicles priced approximately 35% lower than other car rental options. The price ranges depending on what car one gets. There is no membership fee and cars generally go for a flat rate of $40 a day.
In addition to rental fees, buyers may be charged fees for additional miles, parking tickets and cleaning fees. To get the car's trip price, one must multiply the relevant trip rate advertised on the vehicle by the duration. There are also the following fees:
It should also be noted that payment information, including debit card and credit card payments, are made through the Turo app or website, not the rental host.
With Turo, there are private and commercial hosts. When it comes to Turo’s insurance, owners can either use Turo’s policies or decline coverage to be eligible for a commercial, third-party insurance policy.
Declining coverage: Owners can decline Turo’s insurance coverage. This makes them considered a Commercial Host. As such, they must have their policy verified by Turo prior to renting out any of their vehicles.
Turo’s insurance offers three different tiers of protection for owners to choose from. All three plans come with $1 million in liability coverage and physical damage protection that covers the value of the car, up to $125,000. From there, the plans differ in host deductible, cost, and other amenities.
Just as you would when you rent a car with other rental car companies, before you complete your booking, you have to choose which protection plan you want for your trip.
If you choose a commercial host, then the host will provide you with options. None of the guest plans cover mechanical or interior damage.
If you already have personal insurance, Turo’s coverage will supplement your existing coverage. Policies differ in the amount of liability insurance, deductible payment required, and damage protection.
Basic Package: $3,000 deductible
Roadside assistance is available 24/7 for guests driving a vehicle covered by a Turo protection plan; however, depending on your plan, you may be charged.
Turo will pay for the dispatch fee and there is no charge for tows shorter than 15 miles in the US.
Beyond that, the party that caused the need for a tow will have to pay. Basically, if the car you are renting has a mechanical problem or an issue due to improper maintenance, the owner will have to pay, while locking the keys out or killing the battery by leaving the lights on will leave you, the renter, at fault.
Since Turo does not operate with clients out of a specific agency, it utilizes car owners that do not use their cars on an everyday basis. Renters must meet the car owner personally in order to pick up the car. Renters may have to go out of their way to retrieve the car if there is not a Turo already at the airport.
Additionally, each renter must show the car owner his or her driver's license, which does have personal information that people may not feel comfortable sharing with a random person.
Since Turo does not own the cars, rules and regulations are inconsistent. Some owners allow renters to drive 200 miles a day, while others allow only 100.
Each owner has his or her own set of restrictions, so Turo does not have an overall list of rules for the available cars.
Turo does not offer cars in New York. People under 21 years of age cannot rent a car, and people under age 25 have to pay additional fees.
In fact, people under 25 may need to demonstrate at least two years of current US licensed driving history, and potentially can only rent out certain cars because they are considered "high-risk."
One thing that is different about the Turo experience is that guests are expected to care for the car as if it were their own. So, if the exterior of the car is significantly dirtier or if it has junk food crumbles inside from a road trip, you have to take it through a car wash and vacuum it out before returning it. If not, you may be charged a cleaning fee between $30 and $250. This is a big differentiator between standard car rental companies and renting a car with Turo.
Excellent! All I expected. Raja was always on time and his communication timely.
Easy to navigate app, loved our host, will definitely use again!
Quick easy and liked the vehicle better than what is available thru traditional car rental. Renting a vehicle of the same brand and of my choice made the decision easy.
Turo is awesome and a great idea for younger car renters. It had a wide range of affordable options available for my trip in hawaii. My host delivered my chosen vehicle to me free of charge, I had a mileage limit but it was more than enough. Communication was easy and timely. You are able to choose from a variety of car options and some even may include other optional things for rent such as beach chairs, surf boards, camping gear, etc. App is very user friendly.
I used Turo for the first time recently. The selection of automobiles is amazing. The ease of use is nothing short of wonderful. I will never use a conventional renting company again.
Honestly it was great, but I think that was due to my car's owner. She told me where to go at the airport to get to the car, and she sent me exact steps on how to use the valet at the airport so I could make my flight with out any issues. She sent me text messages, the turo app didnt notify me when she sent messages in the app.
Audrey J claborn
Would never use any other rental company again . I like the idea of individuals making extra cash for renting out their vehicles . I've had great experience with both times I've used their service . Whether you want something fancy or economical they have the car for you
For a first time user, we had an overall positive experience. The car was great except for a bit of a funky smell, not necessarily offensive, just odd. Only suggestion at this time I can think of is to provide the names and addresses of a couple reasonable car wash places near the drop off point, so renters can be sure to utilize one that is convenient if need. Thanks for making our Turo Trip memorable! We'll refer people and also probably use you again when our travel requires it!
Overall Turo has been amazing addition to my travel experiences. Getting that personal feel with someone’s vehicle, plus the convenience and ease have been great. Prices fair too!
Turo is a great App for finding unique and often well priced vehicle rentals in your neighborhood. I've now used it a handful of times and would recommend it for those looking for an easy solution for city breaks (or breaks from the city).
Good flow, was easy to rent the car for the given period, pickup and drop off worked out of the box , host was respectful and communicative
With a last-minute need for a rental car AND not able to use a car agency at LAX ( due to previous plans), I had no idea what to do. When I “Googled”: rental car delivery Los Angeles ( using several different word combinations, Turo kept coming up. Suspicious as many are of Internet “promises”, I cross-checked Turo with Trip Advisor and BBB. Also referenced reviews. Then, with fingers crossed, proceeded to rent Art’s Ford Fusion..... So thankful because all steps of process “fell into place” and our vacation was salvaged and actually enjoyable. Whew! Thank you! Will recommend to friends, not foes.
This was my first time renting through Turo. It was very easy and economical to do. Jared, my host, was great. He responded to all my questions in a timely manner. Next time I need a car I will rent through Turo.
Great car and staff was always on time for picking me up and when I dropped off the car.
My experience with Turo was superb! The turn around response to my request was immediate (less than 30 minutes). My host was extremely accommodating and very much available to answer any questions or concerns. The vehicle was clean and drove smoothly and comfortably. I would definitely recommend Turo to anyone I know who is looking for hassle-free travel experience.
We enjoyed our car rental. David is a great host. We were able to find a car without and problems at the airports. The communication was great as well. Thank you!
My hosts, Maggie and Alex, were flexible and fair. Beware pushing the "refund" button, as it may take up to 10 business days to get that refund. I spoke to several different agents, but none of them were able to expedite the refund process. I still renting a car through Turo, but I wish that there was a disclaimer informing the consumer about delay in refunding money. After I rented the car, my family and I had a great experience and my hosts made it a good first experience as well.
Easy to schedule. Found a pick up close to home and was very convenient. Owner was very nice and friendly. Van was comfy for our family and safe. Overall a great experience!
sergio and alex have been a pleasure to work with. I was hesitant about renting but it turned out to be a most pleasant experience! Great communication,delivered as promised and would highly rent again from them. Happy Holidays to all!!!
Good platform for car sharing services. It would be even better If the price is more competitive or more promotions.
Excellent rental car system, just a small flaw on revue that are not monitored by Turo so angry people can make unfair comments and that’s bad for the business!!!
Enjoyed renting and driving something besides the normal banal selection available at airports. The process executed seemlessly and the Alfa Romeo Giulia was a pleasure to drive. Here's to more happy miles, T. R. Daly
A great way for a car owner to make some money when not using their car. This also allows a person to choose the car they want to use at a price they are happy with and the level of personal touch they want. So far it has been much better than some dusty old car rental company.
I found this service to be way better than any big name rental car place I’ve ever used in the past. It was fast, easy, inexpensive and super convenient. My host’s communication was ideal and I will definitely be using Turo again.
It was fine until I got charged a gas fee when it clearly doesn’t state anywhere I have to refuel the car with the same amount of gas that I started with. In addition, this fee should be waived due to the Robert Being late by more than 15 minutes.
Once we decided on the car we wanted the process was easy. The communication w/ the car owner was clear & effective. He was also flexible in helping us pick up & drop off the car at the airport terminal.
I recently rented a bmw i8 from TURO for the weekend and had a greate Time . Turo made it simple and made me feel safe for adding extra insurance that was worth getting because of the attention I was getting from the public . TURO was sending me reminders which was very helpful. I’m definitely using TURO again in the future great job.....TURO
I rented a car through Turo for about half the cost of a traditional rental company. The vehicle was as advertised, well-maintained, and clean. I wouldn't hesitate to use the service again.
great experience, good choice of cards available at good prices
Turo is upfront with the entire service no hidden fees. I couldn't believe until I booked my first rental last week and I've been bragging every since.. The most hassle free service and legit. It's not to good to be true.. It's TRUE!!
Great car! The Porsche Boxster drove like a dream. It was clean and easy to start and drive. The car was easy to receive and drop off when finished. Love this car!
Turo is the absolute best way to have a vehicle when you travel, or if your car breaks down at home and needs extended time in the shop. Easy to set up, great people to work with. We’ve been picked up and dropped off at the airport without the hassle of rental car companies, and had a reliable vehicle for a very reasonable fee while ours was repaired. There is no reason not to use Turo when you need a vehicle.
It was a good experience overall. However, since I am new to driving an electric vehicle, it would be helpful if the owner gives us more information on daily operations, for example, a more detailed video. We let the car being charged at the station without realizing there is a charge for idle time if the car is left at the charging station past the time. It would be helpful if the owner would call instead of texting us to warn us.
The service was super easy and convenient. I was really happy to see that I could pay with my debit card. Unlike with a normal rental agency, I didn't need to use a credit card with a large hold. I'll definitely use Turo next time I rent a car!
It was a very simple process to pickup and drop off.
Sam M Henscheid
It was super easy to use and get things going. The checkout process cancelled out on me as I was uploading pictures. I'm not sure what happened there. Everything else seemed to pan out just fine.
Overall I have an awesome experience with my host. From the booking process to picking up the car and dropping it off was easy and convenient.
The car owners were nice but I honestly don’t like that I got blamed for a damage the car had when I returned it especially because I know for a fact that I did not damage the car at all, It was a mistake not taking any pictures of it At checkout
I love this service. This is the best way to make a basic day a lot more fun. If you're a car enthusiast, I'd recommend this!
I had a pleasant experience with Turo. The whole procedure with my rental in LosAngeles went flawless.
The Turo app is one Amazing car rental app. Three cara on here are Immaculate and the prices are Outstanding. Will definitely rent a car through this app again!!
I rented a good clean car for a week with very little hassle. I will definitely use Turo again and am telling my friends about it.
Great experience and great customer service from Turo. They make the experience better. Thanks!!
Wonderful experience and at half the price depending on the type of car you prefer. The car was located in a very convenient location and was full of gas and clean. The drop off was more than you get with at typical rental for they met us at the airport so all we had to do is pull our luggage and head for check-in!!
Fantastic experience. Every step was very straight forward and easy to follow. Love the app and will definitely use in the future.
I have been using TURO for over a year now and I have for the most part have had great experiences. The hangups have been caused by lack of communication on the hosts behalf with TURO. TURO customer service has generally gotten to the bottom of the issues or have made up for it in their customer service department. If you don't have a regular car rental place near you, TURO is a great alternative. Some hosts will even deliver the car to you for a fee.
Trooper SGT TYPE
Accommodating and reliable. Not for people taller than 5’10” in the winter. Great handling car.
Turo is misleading and uses false advertising. I went to rent a car on Turo and found one for $27. I went to book for 3 months and saw there was a 30% long trip discount, great!!. I went to book and saw that the trip ended up being $27 per day plus their trip fee. I went on live chat and the agent told me that $27 was the discounted long trip fee which simply is a lie. The listing on the main listings page says $27 per day. It doesnt say starting at $27 nor does it say restrictions apply. I asked the chat agent to find me one single day in next 12 months where car was available for $27 as advertised and guess what, he couldnt. I went to 15 other listings and found same thing. The advertised price per day is not available. Its only available after a 30% discount for a 3 month trip which most people wont do, so wheres the $27 being advertised. Very disappointing as the idea behind Turo is great. I also see the trip fee (Turos fee) is completely random. On a $31 car it wanted to charge me $8 and on a $40 car it wanted $5 only. Makes no sense.
Great user friendly platform and a great value.
Great App! The amount of cars is great and the easy navigation of the app is nice. Would like to better be able to locate feedback from renter.