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1,952 User Reviews

6.1

Overall Score

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Jarvis Middleton ,

When in need of a vehicle and need it one fast; Turo is by far the car rental app to go with...Thanks again Turo☺️🙏🏾

1 year ago

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Groovy Eagle Tualatin, OR

Didn’t have to deal with the big national car companies but not happy with paying for extra mileage these hosts set the mileage limit way to low !!!!!

1 year ago

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Mariia Merday San Jose, CA

Excellent service, easy pickup and drop off. Car in good shape and clean. Convenience communication with the car owner.

1 year ago

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Robin Tanner Los Angeles, CA

I rented a jeep. Took it out to big bear lake. It got dirty. That's why there is a cleaning fee right? There were a few scratches on one of the black freedom panels. This just scrapes right off. Very delicate. I had the vehicle for 3 days. Drove it 700 miles. Cost me ~1k after all the extra nickle and dime fees they charged. Never again will I rent using Turo.

1 year ago

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Alexander Johnson Los Angeles, CA

I honestly don’t think there any other company in existence that I hate as much as turo. No rhyme or reason to decisions. Took two years trying to rent a car from them. No luck. Customer care had no answer or reasoning. I watched someone sign up and get approved in front of me. Customer care stopped responding and just say they couldn’t do it. They wouldn’t even try to help just didn’t respond

1 year ago

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Ty Williams Norwalk, CA

Turo is convenient & it's a good app to use in an emergency, however the fact that I only get a few miles on a 4 day trip is very inconvenient. I'm dissatisfied with the fact that I have to pay almost 200 for my current trip because they only gave me 300 miles on a 4day trip which is very stupid.

1 year ago

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Selina Chan The Bronx, NY

The experience has been very easy and great with Alexi. He was very informative with questions we had to ask. Great customer service!!

1 year ago

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Lekesia Smith Gwynn Oak, MD

I really enjoyed my trip. The owner was polite and prompt and everything was so easy. I'm booking again this weekend. Thanks Turo!

2 years ago

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Vladimir Holonin Orlando, FL

Shoot, I have rented a Ford Mustang for 75 for only 1 hour!!! And app didn't tell me anything about that, it was automatically! So when you rent a car make sure that you choose time correctly. Even if you accidentally rent a car for only 1 hour, you will pay as if you rented it for 1 day. I got lucky that the person I rented from was a good person and gave me time to do my things. The whole idea of the app is good. But the app itself is crap. And these guys should start listening to their users, or the will lose them.

2 years ago

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Dan Conrado Meeker, CO

The new way to rent a car! Worked seamless and far less expensive while getting an awesome car to drive. No more airport fees etc.

2 years ago

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Michael Bender Lake Zurich, IL

It was my first time using Turo and I will definitely be using Turo again! Super easy and I was able to rent a higher quality car at a great rate!

2 years ago

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Yosef Cabrera New York, NY

Amazing prices with normal to extreme exotic. Cant wait to rent again from them... dont sleep on this guys.go rent from them I recommend it .5 stars

2 years ago

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Brian Zufelt Ypsilanti, MI

First time user it was pretty cool. Customer Service is definitely lacking and very slow not good while on vacation. Luckily the host was awesome.

2 years ago

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Darlene DeJohnette Chicago, IL

TURO is a great idea. Plenty of vehicles to choose from. Process was easy and my host was great to work with. I would definitely use TURO again.

2 years ago

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Clinton Brannon Norcross, GA

I will NEVER use a traditional rental car company again. Turo is hands down more convenient and better priced every time.

2 years ago

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Kenny Honolulu, HI

It’s good that Turo provides insurance with every rental and roadside assistance but it’s extremely unclear of how you can use those services offered. Also, since this is an individual person’s car they can always frame you and tell you you damaged the vehicle especially because turo doesn’t Require car owner to post pictures of vehicles right when it’s returned, they give them 24 hours in which anything can happen and turo user can be liable for. I wouldn’t use it again.

2 years ago

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Joshua Pickens Knoxville, TN

Using the app was simple and straight forward. Had no issues. Host was communicative and easy to deal with. Will use again.

2 years ago

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Danica Eliza Las Vegas, NV

Simplicity at its finest. Everything was a smooth transition on picking up and dropping off the vehicle. Definitely prefer this over regular car rental companies.

2 years ago

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Maria Gonzales Long Island City, NY

Easy breezy rental with Serjik. He was quick to reply whenever I reached out with a question. I would happily rent from him again.

2 years ago

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Swede Duryee Boise, ID

It's easy to find the car you would like.the cumunication was good.this is the third time I've used turo and I'm very pleased.

2 years ago

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Anthony DiMartino Old Westbury, NY

Was a very easy experience to book car and my guy Serge was a pleasure to deal with made my experience a pleasure it’s the only way to rent a car

2 years ago

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Adan Lopez Houston, TX

How easy and great it is everything was so smooth my trip was real quick and I worried about different stuff then the rental

2 years ago

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Rob Lara Laredo, TX

The easeness of the transaction and quality of service has been the main reason for using app several times to book my transportation when I travel.

2 years ago

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Cobra21a Edison, NJ

I really liked my vendor, but was not happy that I spent an additional $100 in fees. Between the car insurance fee ,the platform fee and over millage fee. For a one day rental that was very excessive.

2 years ago

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Sidi Las Vegas, NV

Usually better prices than a regular rental companies. Lower fees for underage drivers. Better experience overall than the traditional route.

2 years ago

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Luis García New Orleans, LA

Was a much good experience. Responsible service, clean and quality cars. Permanent provision to assist customer requirements.

2 years ago

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Sahil Baton Rouge, LA

This is really a best alternative of online renting cars like enterprise, hertz etc. I got great price and car. There was no problem with the car.

2 years ago

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Tiani M. La'ie, HI

First timer and I was super nervous. But everything was great! Hassle free check in/out. Will rent again. Highly Recommended!

2 years ago

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Hannah Falls City, TX

Love it. Super quick and easy. Cheaper than ANY rental here in Honolulu. And much cooler vehicles too! Hosts have been great so far.

2 years ago

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SUE ANN Lafayette, CO

Everything went smoothly, and it was particularly nice not having to wait for and take a shuttle to an off-site rental agency.

2 years ago

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Toni Kansas City, MO

Y’all had me messed up. It took forever to get a call back from the escalation team. The experience show definitely be more flexible when it comes to pick up time. I shouldn’t be waiting around all day for a call back . We should definitely be beyond that.

2 years ago

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Jorge P.

This is just one of many other “bad customer service” reviews that Turo already has ( I was not aware they had so many prior to writing this). They seem to be unwilling to help you out in certain scenarios and they can be outright disrespectful in others. I’m not gonna go into details as to what happened to me, but I gave every chance for Turo to make up for a sneaky host that I unfortunately chose a car from, and they were just as bad as the host, so I urge you to stay clear of Turo for your own sake.

2 years ago

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Bianca M Corcoran, CA

Very first time using Turo and it was a great experience and my host Eric helped make that possible! Will definitely be using Turo again!

2 years ago

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Joe C. Blacksburg, VA

Turo is super easy to use, it's much simpler and cost-effective than renting a car through traditional car rental channels.

2 years ago

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Ben Games Ellenton, FL

Loved it and will use Turo again. The Testa was soon fun to drive. The worst park was draining to Tampa to pick and drop off the car.

2 years ago

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Dart Sunnyvale, CA

Good flow, was easy to rent the car for the given period, pickup and drop off worked out of the box , host was respectful and communicative

2 years ago

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Alex Lake Oswego, OR

Excellent rental car system, just a small flaw on revue that are not monitored by Turo so angry people can make unfair comments and that’s bad for the business!!!

2 years ago

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JOSE ZAVALA Olney, MD

Overall I have an awesome experience with my host. From the booking process to picking up the car and dropping it off was easy and convenient.

2 years ago

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Case Snedecor Buford, GA

I love this service. This is the best way to make a basic day a lot more fun. If you're a car enthusiast, I'd recommend this!

2 years ago

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Tim Seattle, WA

I rented a good clean car for a week with very little hassle. I will definitely use Turo again and am telling my friends about it.

2 years ago

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Casey Gomez San Diego, CA

Fantastic experience. Every step was very straight forward and easy to follow. Love the app and will definitely use in the future.

2 years ago

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Webb Atlanta, GA

Great App! The amount of cars is great and the easy navigation of the app is nice. Would like to better be able to locate feedback from renter.

2 years ago

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Haley Los Angeles, CA

Turo made getting a car on our trip so much easier! The check-in / check-out process was so simple & fast, would definitely use again.

2 years ago

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Karl Richter Santa Monica, CA

Customer service and ease of use are paramount to using an app or a service. TURO has always provided both of those things.

2 years ago

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Jerry Rittgarn San Diego, CA

Being able to choose a vehicle, the price you can afford and also choose the pick up location makes Turo a great rental option.

2 years ago

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BAYLEN MORSE Lafayette, LA

Turo is scam. As a host, I purchased the highest tier insurance to cover my car (BMW M4). During the rental, apparently 5 lug bolts become untorqued and backed their selves out. The rim and tire come off of the vehicle while driving. Turo blamed me for not maintaining the vehicle. This is after the renter had the vehicle for 4 days and drove over 300 miles on rims and tires I had been using the past year. BMW stated lug bolts are not a maintable part.

2 years ago

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Gaige Eufaula, AL

It was very convenient for me. The app was easy and i had no troubles with turo at all. To be my first time using turo, i had an awesome experience.

2 years ago

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Tanya Los Altos, CA

Easy to use website, answered all my questions Readily. Would definitely recommend it to a friend. Will be using it again in the future.

2 years ago

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Jared Wolfe City, TX

Pick up and return were hassle free. The car was exceptional and exactly what I expected! Definitely going to be a repeat customer!!

2 years ago

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Adam Jensen Farmington, UT

The platform is good until something goes wrong. As an owner of a small fleet I liked the idea of having the peace of mind of having a large company (Turo and Liberty Mutual) backing me up. Then I experienced my first claim with a total loss of a car and that peace of mind was gone. Turo passes things off to DMA and then you're on your own. After months of trying to settle the claim, no support from DMA, and Turo passing the buck back to DMA each time I ask for help, I still have no resolution in sight...

2 years ago