Turo, formerly Relay Rides, is a peer-to-peer car sharing company that started in San Francisco, CA in 2009. Similar to the Airbnb model, local car owners advertise and rent out their vehicles to drivers who would prefer to avoid the standard rental car experience.
The company launched nationally in March of 2012 and is currently available in over 4,500 cities and over 300 airports throughout the United States. Turo is supported by top-tier investors, including August Capital, Google Ventures, Shasta Ventures, Canaan Partners, and Trinity Ventures.
Keep reading for pros and cons, plus Turo reviews from real customers.
To cater to individual preferences, the company offers over 800 different car models to choose from. Renters can choose from cars, SUVs, minivans, trucks, convertibles, hybrids and vans. One can also filter by rental period for long-term rentals, the vehicle make, features like all-wheel drives, and more.
Turo has an easy, user-friendly, and customizable rental sign up. In order to sign up for car sharing, create a Turo account by simply signing into your Facebook or email account.
The first time you sign up for a car, all you have to do is enter some general information, choose a car, rental date, and time. You can either decline additional insurance or purchase the Basic or Premium option, each with varying physical damage and liability protection.
In order to get the car and the keys, all the renter needs to do is meet the owner and show them their driver's license. Some owners will even deliver the car right to the renter. Returning the car is simple, as the renter just needs to return the car with a tank full of gas to where it was initially picked up.
Turo rents vehicles priced approximately 35% lower than other car rental options. The price ranges depending on what car one gets. There is no membership fee and cars generally go for a flat rate of $40 a day.
In addition to rental fees, buyers may be charged fees for additional miles, parking tickets and cleaning fees. To get the car's trip price, one must multiply the relevant trip rate advertised on the vehicle by the duration. There are also the following fees:
It should also be noted that payment information, including debit card and credit card payments, are made through the Turo app or website, not the rental host.
With Turo, there are private and commercial hosts. When it comes to Turo’s insurance, owners can either use Turo’s policies or decline coverage to be eligible for a commercial, third-party insurance policy.
Declining coverage: Owners can decline Turo’s insurance coverage. This makes them considered a Commercial Host. As such, they must have their policy verified by Turo prior to renting out any of their vehicles.
Turo’s insurance offers three different tiers of protection for owners to choose from. All three plans come with $1 million in liability coverage and physical damage protection that covers the value of the car, up to $125,000. From there, the plans differ in host deductible, cost, and other amenities.
Just as you would when you rent a car with other rental car companies, before you complete your booking, you have to choose which protection plan you want for your trip.
If you choose a commercial host, then the host will provide you with options. None of the guest plans cover mechanical or interior damage.
If you already have personal insurance, Turo’s coverage will supplement your existing coverage. Policies differ in the amount of liability insurance, deductible payment required, and damage protection.
Basic Package: $3,000 deductible
Roadside assistance is available 24/7 for guests driving a vehicle covered by a Turo protection plan; however, depending on your plan, you may be charged.
Turo will pay for the dispatch fee and there is no charge for tows shorter than 15 miles in the US.
Beyond that, the party that caused the need for a tow will have to pay. Basically, if the car you are renting has a mechanical problem or an issue due to improper maintenance, the owner will have to pay, while locking the keys out or killing the battery by leaving the lights on will leave you, the renter, at fault.
Since Turo does not operate with clients out of a specific agency, it utilizes car owners that do not use their cars on an everyday basis. Renters must meet the car owner personally in order to pick up the car. Renters may have to go out of their way to retrieve the car if there is not a Turo already at the airport.
Additionally, each renter must show the car owner his or her driver's license, which does have personal information that people may not feel comfortable sharing with a random person.
Since Turo does not own the cars, rules and regulations are inconsistent. Some owners allow renters to drive 200 miles a day, while others allow only 100.
Each owner has his or her own set of restrictions, so Turo does not have an overall list of rules for the available cars.
Turo does not offer cars in New York. People under 21 years of age cannot rent a car, and people under age 25 have to pay additional fees.
In fact, people under 25 may need to demonstrate at least two years of current US licensed driving history, and potentially can only rent out certain cars because they are considered "high-risk."
One thing that is different about the Turo experience is that guests are expected to care for the car as if it were their own. So, if the exterior of the car is significantly dirtier or if it has junk food crumbles inside from a road trip, you have to take it through a car wash and vacuum it out before returning it. If not, you may be charged a cleaning fee between $30 and $250. This is a big differentiator between standard car rental companies and renting a car with Turo.
I can't say enough good things about Turo, the cars, the hosts, and the entire process. Seamless. Delivery and drop off were a breeze, the car was great, the owner of the car went above and beyond my expectations.
It was very easy to locate the car and use it. The overall communication with the owner of the car was easy and smooth.
This was a great experience we enjoyed using Toro the couple was great to work with no issues with any of the vehicle it's great working out I would definitely use these people again
Cannot believe you penalized me for ‘late return’ of an hour over even though the owner and I coordinated this and they had no problem with it. Picking my picket over a technicality... negates the small amount of savings. I’ll be sticking with enterprise from now on.
I was initially skeptical about using Turo but my recent first experience was highly impressive. I believe you have to look through each Turo profile thoroughly and choose the owner that will fit your rental to your needs. Each Turo lenders rules and guidelines may differ so you have to be sure you understand the terms of rental. However once you understand and agree to guidelines it is a smooth process.
I worked with Ride & Save through Turo and they were wonderful. They communicated and there were no problems whatsoever. Robert went above and beyond to make sure I was satisfied with the service. I felt like the billing and the paying of tolls, was all very user-friendly. I will totally use Turo again in the future. It is the best car rental experience I have ever had
I was thrilled with my experience. My vehicles owner was responsive, I felt like I got a great deal, the car was sporty and in prime condition, the return was easy, the rental process was easy, and everything went off without a hitch.
Missy was super helpful and timely. The car was clean, ran well, and convenient. The turo site was easy to use and the price reasonable.
I was very skeptical of using Turo initially but it worked beautifully and was cheaper and easier than traditional rental companies. My car was ready when I arrived at the airport and was parked conveniently in the lot, no shuttle necessary. It was clean and as pictured. After pick-up, I realized I needed an extra day. I contacted the owner and he approved it and Turo immediately re-calculated my new rate. Drop off was a breeze and the vehicle owner even helped me with my bags. I could not have been more pleased!
Rented a convertible Porsche to ride through the mountains. Very easy process.
The price is not much less then renting from regular agency. The only redeeming factor is that you get a better car (although older cars) for the price you’d pay for a lesser car
Turo is amazing, it has a great selection! Zac was fantastic and so was the 2018 CX-5 of his I drove!
so much more convienent and cheaper than a rental company. no hidden fees for random things. you really get exactly what you pay for.
Customer support and user experience of the App is worst among the apps I have used. They try to delay the response and fail to keep the promise and defenitely the worst car rental service I have ever used. The car they gave me was grudging and dirty with stains of spilled out coffee and beer and is literrally unusable. When complained they offered me 20$ to get the clean myself and that too on a weekday. The car is located around 25 miles from my place and I have told them returning is not possible today and they charged me for 5 days for the product I havent used. They asked me to upload the car photos and I uploaded it. They didnt consider it because they dont have proof that its the photo taken from the car which is sick. I have the photos of the car outside and inside but they denied. They closed the ticket as it is without further asking anything from me. I tried to reach them what else they need they simply close the ticket. Worst worst worst experience and would never do business with them again
Great experience, easy to use, quick communication, and very cool car for cheaper than most mid-size rentals.
Ken and Jen were fantastic, they went beyond the expected and are on the bleeding edge of customer service. Their vehicle was as advertised , clean, full of fuel, radio station set on my requested stations and ready to go. Drop off was simple and on time. I highly recommend their service.
Pick up/drop off went smoothly. Good communication. Will definitely use Turo again! 😊
Great, easy, convenient and inexpensive !!!!! Jim the person we rented the car was great, he answered all our questions at a timely manner. The Turo valet near LAX was amazing they refunded us for the lift we took from the airport to the valet. They were really fast and nice! Then when taking the car back they called us an Uber on them and once again super easy!!! I have little kids, so for me having it go smooth and fast, it’s amazing! I’m never going back to other car rental companies, Turo is my for sure go to on my trips from now on!!!
It was my first experience with Turo and everything went perfectly. The car owner was great, the rental was perfect and the app was relatively easy to use.
It was easy and affordable and better than going to a car rental company at the airport I traveled to.
I will forever use turo when I need a vehicle. The process was 100% stress free and super convenient! I would highly recommend turo to anyone wanting to rent a vehicle without waiting in lines at a rental counter! Thanks Turo I'll be using you again soon!
Manuel STEPHEN Monette
This was my first experience with utilizing Turo. I first viewed the commercial at home for your services. Realizing I was preparing for a trip to AZ that I usually rent at the airport I decided to research your offerings. I am so pleased that I did as it acquainted me with Tyler B who I will utilize moving forward on my trips to visit family in Mesa, AZ. Tyler was articulate, professional and personable. I look forward to doing business with him in May of 2019 when I return for my Great Nephew's Graduation.
Tom W Edwards
i rented a mustang from nick w in Honolulu HI the picture looked great but when my wife got there she was to embarrassed to tell me it was nothing like the picture she had the car for 21 hours and drove it 24 miles she filled the car up took it back and then nick said we didn't and the car was driven 45 miles i dont know what he did but he was a lousy host i will never use turo again and i suggest all do the same
Great first experience. Once you go through the process you completely understand how everything works and will feel comfortable renting through TURO again.
I love TURO never using the big rental car companies again even though my first rental was cancelled the day before my wedding TURO stepped up and made sure that my I was taking care of in time for my wedding thanks TURO will be using you very soon
I have been a member of Turo since before it was Turo. This was the first time I had rented long distance. The woman I rented from met us curbside at the airport both coming and going. I was without question the smoothest transition I have ever had in all my travels. My experience with Sabine (the owner of the car) made my whole trip better. If you are going to Orlando, see if one of her cars is available, she is phenomenal to work with. The Turo app... well, lets just say that if not for the amazing experience I had with Sabine, this would be a much different review. There were several glitches in the app that i have already reported, the worst was after we returned the car, I tried to view some of the pictures that she had uploaded to the site. It took 15 min just to get two pics to come up so I could view them (at the time I had full signal bars and an LTE signal, it's not like I was in a hole somewhere. I signed onto a wifi signal and it wasn't any better. The IOS version of the app needs some serious attention. Overall, after the experience I had, I have already recommended to several of my friends that are traveling to Orlando to use Turo if at all possible.
The San Francisco Turo presents a seamless travel experience that exceeds anything the Big Boys offer. If you want to drive an exotic Sports Car on the hallowed Highway One then look no further. An immaculate car with powerful performance for a few dollars more than a Budget Huyndai.
First time renting with Turo and I was completely satisfied. The car was clean, ran well, easy pick up and drop off. Saved time renting from a car rental at the airport. Curbside pick up at the airport.
Great service. Everything went pretty smooth. Turo ordered even a lyft for the ride to the San Bruno Bart station. Can definitely recommend Turo.
I had a really great experience with Turo and Marcelo made it super easy to pick up and drop off his amazing car!
Rented my car out to someone that drove it 130mph, I had proof of tire damage and paid Turo for insurance coverage but they denied a claim and mentioned I should have had pictures of tires before the rental!
I loved the convenience of being able to rent it right there on the app instead of going through the hassle of regular rental companies. Not to mention the really cool variety of cars to choose from!
Super easy and very convenient!! Communication with the renter was very streamlined and seamless. I would recommend turo to anyone! It made my trip SO much better.
Pros- affordable, punctual, convenient, great communication, able to afford a larger, nicer vehicle, vehicle was in great working order, able to borrow a cooler from owner. Cons - hardly worth mentioning, but it was an older car and there were a few little things that were cracked or didn't work properly but they were minor.
The beginning process went great. I had a wonderful host. The ending process was kinda difficult for me but the overall process of renting from Turo went smoothly and easy. I would recommend to educate their employees more on problem solving.
Was much more simple than I thought . Yet process was still thorough I felt safe and also interacting with the owner was very easy and carefree .
Turo was amazingly easy to use. I would share this with my family and friends.
The process is very easy, I love turo and recommend it to everyone. I'm confused to why I have a deposit to be paid.
I have used Turo a few times. But my last host was late and had hidden fees. Beware of the host who only allows you 100 miles and charge 2.00 for each mile over that. Turo is all for the host and have the WORSE CUSTOMER SERVICE EVER
Turo helped me Soo much i needed rented car asap and all rental places would deny me but thank God I came across turo large variety selection of cars and owners are very nice and awesome
Very handy and easy to use. Appreciate the option of a less expensive car.
Great experience getting a convenient car for use over the weekend, at a low rate, very simple process, and with great support behind the company. Looking forward to my next interaction with Turo!
Overall, I did like it. There was an issue with the cab company/driver from LAX and their use of the Curb app. Essentially Curb short-changed the driver because of an apparent $19/minimum charge. The driver was just short of irate about the situation, but I had no further information than that of what’s a Curb had provided. Once I arrived, the customer service was maybe a 3. I’m sure it’s not the greatest job and I assume Turo doesn’t pay the lot attendants enough to go above and beyond. People trying to drop off were stuck at the bottom of the gates ramp and there was no acknowledgement that the lot attendants even noticed you. I experienced the same thing upon return. The drop off, aside from the aforementioned acknowledgement was pretty effortless although I almost missed my Uber. The Uber went to the Custom Hotel valet and not the Turo area. Maybe that’s what they are supposed to do, but it wasn’t communicated to me. Overall, I like the service and it was pretty cool. I will definitely use again, although I’m not sure I’d use the valet lot again. I was hoping it was more like the Hertz Gold lane, but overall a good weekend.
Everything was very good nice car clean and I had a good time no issues about the car
Noelle S Newton
I have had nothing but wonderful experiences with using TURO. It saves me so much as compared to traditional car rentals-everything from time not spent on bus shuttles, to money because it's usually less to rent through TURO. The people I've rented from have all been very nice AND flexible. The interface online is pretty intuitive and clear.
Not being able to communicate with host prior to reservations is difficult especially since I had to book in order to see that host car wasn't driveable. Need a chat/text option to ask questions BEFORE renting.
Very positive. No insurance hassle or airport fees! Price is usually lower also more choice.
All around great customer service and super affordable, much better than any car rental service I have used in the past
easy to use customer server is great way easlier then car rental companys
Turo offers innovative transportation solutions exactly when you need them and their inventory partners. My host was most pleasant to work with and offered great service and reliability so I could confidently meet my business appointments in N Austin, in style. I hope to see the popularity of this app grow quickly and soon. It would be nice to create collaborative projects with Turo and other popular transportation solution providers to maximize profit margins and market shares in the popular " think global, shop local" business environment of 2018.