Turo, formerly Relay Rides, is a peer-to-peer car sharing company that started in San Francisco, CA in 2009. Similar to the Airbnb model, local car owners advertise and rent out their vehicles to drivers who would prefer to avoid the standard rental car experience.

The company launched nationally in March of 2012 and is currently available in over 4,500 cities and over 300 airports throughout the United States. Turo is supported by top-tier investors, including August Capital, Google Ventures, Shasta Ventures, Canaan Partners, and Trinity Ventures.  

Keep reading for pros and cons, plus Turo reviews from real customers. 

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The Good

  • Variety of Vehicles Available
  • Simple Sharing Process
  • Rental Prices and Fees
  • Insurance Coverage 

Variety of Vehicles Available

To cater to individual preferences, the company offers over 800 different car models to choose from. Renters can choose from cars, SUVs, minivans, trucks, convertibles, hybrids and vans. One can also filter by rental period for long-term rentals, the vehicle make, features like all-wheel drives, and more. 

Simple Sharing Process

Turo has an easy, user-friendly, and customizable rental sign up. In order to sign up for car sharing, create a Turo account by simply signing into your Facebook or email account. 

The first time you sign up for a car, all you have to do is enter some general information, choose a car, rental date, and time. You can either decline additional insurance or purchase the Basic or Premium option, each with varying physical damage and liability protection.

In order to get the car and the keys, all the renter needs to do is meet the owner and show them their driver's license. Some owners will even deliver the car right to the renter. Returning the car is simple, as the renter just needs to return the car with a tank full of gas to where it was initially picked up. 

Rental Prices and Fees

Turo rents vehicles priced approximately 35% lower than other car rental options. The price ranges depending on what car one gets. There is no membership fee and cars generally go for a flat rate of $40 a day. 

In addition to rental fees, buyers may be charged fees for additional miles, parking tickets and cleaning fees. To get the car's trip price, one must multiply the relevant trip rate advertised on the vehicle by the duration. There are also the following fees:

  • Trip Fee - 10% of trip price
  • Protection Fee - varies by if one chooses a premium (40% of car's rate), basic (15% of car's rate), or the decline option
  • Young Driver Fee-20% fee of the trip price for people under age 25
  • Delivery Fee-varies based on owner's settings
  • Airport Fee-10% fee of trip price if the rented vehicle is involved in the Turo Airport Lot program

It should also be noted that payment information, including debit card and credit card payments, are made through the Turo app or website, not the rental host. 

Insurance Coverage

Owner Protection

With Turo, there are private and commercial hosts. When it comes to Turo’s insurance, owners can either use Turo’s policies or decline coverage to be eligible for a commercial, third-party insurance policy. 

Declining coverage: Owners can decline Turo’s insurance coverage. This makes them considered a Commercial Host. As such, they must have their policy verified by Turo prior to renting out any of their vehicles. 

Turo’s insurance offers three different tiers of protection for owners to choose from. All three plans come with $1 million in liability coverage and physical damage protection that covers the value of the car, up to $125,000. From there, the plans differ in host deductible, cost, and other amenities. 

Premium Package: 

  • Host deductible for damage to the car: $0
  • Replacement vehicle provided during repairs: Up to $30/day for 10 days
  • Exterior wear and tear coverage
  • Loss of rental income coverage
  • Cost to owner: 35% of trip price

Standard Package: 

  • Host deductible for damage to the car: $0
  • Replacement vehicle provided during repairs: Up to $30/day for 10 days
  • Cost to owner: 25% of trip price

Basic Package: 

  • Host deductible for damage to car: Up to $3,000—Turo pays 20% for the first $3,750, then above that they pay up to the $125,000 limit
  • Cost to owner: 15% of trip price

Guest Protection

Just as you would when you rent a car with other rental car companies, before you complete your booking, you have to choose which protection plan you want for your trip. 

If you choose a commercial host, then the host will provide you with options. None of the guest plans cover mechanical or interior damage. 

If you already have personal insurance, Turo’s coverage will supplement your existing coverage. Policies differ in the amount of liability insurance, deductible payment required, and damage protection. 

Supreme Package: 

  • Liability coverage: Up to $1 million
  • Deductible: $0
  • Physical damage protection up  to the actual value of the car

Premium Package: 

  • Liability coverage: Up to $1 million
  • Deductible: $500
  • Physical damage protection up  to the actual value of the car

Basic Package: $3,000 deductible

  • Liability coverage: Minimum for the state where the car is registered 
  • Deductible: $3,000
  • Physical damage protection up  to the actual value of the car

Decline coverage: 

  • Liability coverage: Minimum for the state where the car is registered 
  • Deductible: The full cost of damage
  • No physical damage protection

Roadside assistance is available 24/7 for guests driving a vehicle covered by a Turo protection plan; however, depending on your plan, you may be charged. 

Turo will pay for the dispatch fee and there is no charge for tows shorter than 15 miles in the US. 

Beyond that, the party that caused the need for a tow will have to pay. Basically, if the car you are renting has a mechanical problem or an issue due to improper maintenance, the owner will have to pay, while locking the keys out or killing the battery by leaving the lights on will leave you, the renter, at fault. 

The Bad

  • Car Retrieval
  • Restrictions Are Variable
  • Availability Limitations
  • Caring for the Car

Car Retrieval

Since Turo does not operate with clients out of a specific agency, it utilizes car owners that do not use their cars on an everyday basis. Renters must meet the car owner personally in order to pick up the car. Renters may have to go out of their way to retrieve the car if there is not a Turo already at the airport. 

Additionally, each renter must show the car owner his or her driver's license, which does have personal information that people may not feel comfortable sharing with a random person.

Restrictions Are Variable 

Since Turo does not own the cars, rules and regulations are inconsistent. Some owners allow renters to drive 200 miles a day, while others allow only 100. 

Each owner has his or her own set of restrictions, so Turo does not have an overall list of rules for the available cars. 

Availability Limitations

Turo does not offer cars in New York. People under 21 years of age cannot rent a car, and people under age 25 have to pay additional fees. 

In fact, people under 25 may need to demonstrate at least two years of current US licensed driving history, and potentially can only rent out certain cars because they are considered "high-risk."

Caring for the Car

One thing that is different about the Turo experience is that guests are expected to care for the car as if it were their own. So, if the exterior of the car is significantly dirtier or if it has junk food crumbles inside from a road trip, you have to take it through a car wash and vacuum it out before returning it. If not, you may be charged a cleaning fee between $30 and $250. This is a big differentiator between standard car rental companies and renting a car with Turo. 

The Bottom Line

Travelers who want a cheap or out of the ordinary rental vehicle will be satisfied with Turo's offerings. Users can choose the car model, location, and owner. 

Finding a unique rental vehicle, on the low or high-end is made easier through Turo's growing community, where owners can use this portal to the sharing economy to make some extra money.

However, keep in mind that service is not available in New York or to potential customers under age 21, and people under age 25 must pay extra fees while renting. 

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User Reviews

Star Rating

4.1
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1,425 Reviews

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Tameka K Swaby

January 7th, 2020 Winston-Salem, NC DETAILS arrow_drop_down
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My experience was good with Turo. Platform is simple to use is set up with various levels of protection for traveling. Good customer service when getting in touch with hosts and solving issues or making accomodations.

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SUE ANN

January 7th, 2020 Lafayette, CO DETAILS arrow_drop_down
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Everything went smoothly, and it was particularly nice not having to wait for and take a shuttle to an off-site rental agency.

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Perry Kalmus

January 7th, 2020 Beverly Hills, CA DETAILS arrow_drop_down
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First trip was AWESOME. I think most cars on this site are charging way too much per day. But Paul had a great price and the process was smooth and fantastic.

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Shivani D

January 7th, 2020 Redmond, WA DETAILS arrow_drop_down
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Super easy and convenient way to rent a car!!

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Toni

January 7th, 2020 Kansas City, MO DETAILS arrow_drop_down
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Y’all had me messed up. It took forever to get a call back from the escalation team. The experience show definitely be more flexible when it comes to pick up time. I shouldn’t be waiting around all day for a call back . We should definitely be beyond that.

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Erik P

January 7th, 2020 San Diego, CA

Easy and seamless rental. So much easier then a typical rental car company.

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Sheila

January 7th, 2020 Saint Augustine, FL DETAILS arrow_drop_down
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My family’s experience using Turo on our last vacation in Canada was fantastic. Absolutely no complaints at all. Communication was easy, car was ready when we got off the plane, returning the car was super simple! I highly recommend using Turo!

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Wilinda Sylvestre

January 6th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Turo is an amazing app! I have used it for many things like prom, travel, or rentals! The people on this app are reliable and trustworthy!

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Gideon Giardinelli

January 3rd, 2020 Asheville, NC DETAILS arrow_drop_down
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It's such a great app. It's always the perfect thing when you need it. Makes it easy and you get to choose what u want when you need it. I'll keep using it. gonna order a ride today actually

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Donna

January 2nd, 2020 Cape Coral, FL DETAILS arrow_drop_down
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This was my first time using Turo. I was pleasantly surprised; everything went smoothly and I saved money to boot! I will use it again and I've already recommended it to others.

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dale mckinney

January 2nd, 2020 Salt Lake City, UT

it was probably the easiest thing I have ever done in getting a car.

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Melissa Perillo

January 2nd, 2020 New Lenox, IL DETAILS arrow_drop_down
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Ever since I discovered Turo I exclusively rent vehicles from there! Trips are expensive enough without all the added fees of commercial car rental companies! It's easy, convenient, and safe!

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Michael Disiere

January 2nd, 2020 Houston, TX

Excellent customer swevice with our host!!

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Alexandra

December 31st, 2019 Hollywood, FL DETAILS arrow_drop_down
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This company was so easy to use, approval was fast and Communication was flawless. I will probably never use another rental company again. I love Turo!

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karen

December 31st, 2019 Monroe, LA

this was a great experience! They made me feel comfortable from beginning to end- the car was perfect and drove well in snow- they made pick up and drop off super easy. Im a customer for life now.

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Glenda

December 31st, 2019 Ambridge, PA DETAILS arrow_drop_down
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It was quick and painless...uploaded id...done

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Katy

December 31st, 2019 Cupertino, CA

One thing I didn't like was being blindsided by additional charges. I told him it was muddy where I was going. I laid down towels but it wasn't enough. After I left him a stellar review, he hits me up for more money. They should post cleaning fees upfront and not surprise you. Also the insurance is misleading stating that my current insurance was not sufficient and that I had to buy insurance, which I did. Only afte you've finalized the bill. Then it tells you/me that my insurance is primary and liberty is secondary. That part off the website is misleading.

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Queno

December 31st, 2019 Baton Rouge, LA DETAILS arrow_drop_down
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It is pretty convenient. Thank you so much.

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Robyn

December 31st, 2019 Leawood, KS DETAILS arrow_drop_down
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We love using Turo when traveling. Convenient and less expensive than rental car companies.

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Graciela gagne

December 31st, 2019 Orlando, FL DETAILS arrow_drop_down
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This was my first time using turo, I was kind of nervous, this was a very important family Xmas vacation, I am very satisfied, everything was on point and the car owner was very helpful with all my questions , I will definitely recommend:)

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Cassondra Rodriguez

December 31st, 2019 Orlando, FL

The trip went well except for the fact that I had to spend a crazy amount of money to fix a rental car. I filed a claim and still haven’t gotten anything back. This put me in a bad spot and I am very displeased with this app so far.

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Bobbie

December 30th, 2019 Boutte, LA DETAILS arrow_drop_down
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Excellent service! Easy to use, no complicated forms, big holds on credit cards, no long airport lines to wait in. A quick, cost effective & efficient, personalized alternative for car rental needs.

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Laura

December 30th, 2019 Houston, TX DETAILS arrow_drop_down
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The first car that I rented had engine failure less than 4 hours after picking up. The second car I booked was a host no show. When I tried to get another booking for my 11 day trip it took two days to get the car cancelled so that I could book another one for the last few remaining days of my trip. I was told that because I was cancelled on last minute that I would receive some compensation to help book a new car. When I tried to book a new car another representative told me I would only get a $20 credit on my next trip booking and not the one I was currently trying to salvage after the no show. I messaged back the rep who stated that I would get some monetary help with my current booking to see if there was anyone else I could speak with to help get some sort of credit to be used on the booking I was trying to make. It has been 3 days and I have not received an email back. I decided it would be more cost effective and less trouble to use ride share company and I ended up booking a car with Budget for the last 3 remaining days of my trip. Because of this experience I will most likely not use Turo again in the future.

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Tree Bentley

December 30th, 2019 Roseville, CA DETAILS arrow_drop_down
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Easy to use and book a vehicle. Messaging works well. Great follow up and reminders.

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Russell C

December 30th, 2019 Spring, TX DETAILS arrow_drop_down
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Fabio was prompt and helpful. His car was clean and gassed up.

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Vanessa

December 30th, 2019 Philadelphia, PA DETAILS arrow_drop_down
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I love Turo! It is such a convenient and affordable way to have car access at my fingertips without the hassle of owning. Have even used it while traveling instead of using a rental car company.

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Clayton Hendricks

December 30th, 2019 Boynton Beach, FL

The service was unbelievable thanks to Joel! Made it very easy for me

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Sade brown

December 30th, 2019 Philadelphia, PA DETAILS arrow_drop_down
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It was a good car I don’t have any problems Dennis was great

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Phil Daschner

December 30th, 2019 Rockville, MD DETAILS arrow_drop_down
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First time using Turo was a four day rental from MSP. The service saved me time and money, though the app can be slow and wonky. Pavel L gave us excellent service. His 2017 Passat was clean and delivered curbside and on time. Drop off was just as flawless.

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Lata Taufalele

December 30th, 2019 North Hollywood, CA DETAILS arrow_drop_down
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So convenient and easy to use ! No credit card needed too , which is a plus for me !

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Billy

December 30th, 2019 Miami, FL DETAILS arrow_drop_down
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I can't speak well about my 1st experience where my host cancelled me trip once I had arrived. This time around was definitely a game changer 8 had a great host and the car was awesome. The turo app really makes it all come together and will be recommending and using this app for years to come.

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Al S.

December 30th, 2019 Boynton Beach, FL

Our host, Daniel, was fantastic. Very accommodating and explained how Turo worked , since I was a newbie. Would certainly utilize Turo again . For anyone looking to try out a Tesla model 3 , I would strongly recommend Daniel as a host.

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C.Truth

December 30th, 2019 Jersey City, NJ DETAILS arrow_drop_down
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I used Turo for the first time and it was a great experience, no long waits, no extensive paperwork, good pricing and the host was straightforward within reach if I had any questions

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Jorge P.

December 30th, 2019 DETAILS arrow_drop_down
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This is just one of many other “bad customer service” reviews that Turo already has ( I was not aware they had so many prior to writing this). They seem to be unwilling to help you out in certain scenarios and they can be outright disrespectful in others. I’m not gonna go into details as to what happened to me, but I gave every chance for Turo to make up for a sneaky host that I unfortunately chose a car from, and they were just as bad as the host, so I urge you to stay clear of Turo for your own sake.

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Robert

December 30th, 2019 Bass Lake, CA DETAILS arrow_drop_down
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I rented many times with Turo but there was one time that was totally unsatifisfying. They did not honor the insurance I paid for, with some technicality. I still rent from Turo but vaery cautious of their business practices.

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YSL

December 26th, 2019 Fort Lauderdale, FL DETAILS arrow_drop_down
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Turo is way easier and way more convenient than major rental companies!!!

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Cesar

December 26th, 2019 Los Angeles, CA DETAILS arrow_drop_down
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When to pick up a car and it shows that I cancel the booking ,How do I’m going to cancel and show up for pick up, at the end it came out that they have the car booked for someone else Turo sucks

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Bianca M

December 26th, 2019 Corcoran, CA

Very first time using Turo and it was a great experience and my host Eric helped make that possible! Will definitely be using Turo again!

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Jesse

December 26th, 2019 San Diego, CA

Turo is great! I get to test drive other people's cars. There are so many options of vehicles to choose from. Whether I want to Ball-out for a couple of days or take a drive up to Mulholland Highway, I can find a vehicle that suits my needs. I don't own a car personally, at this moment, so Turo offers what I can afford.

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Robyn

December 26th, 2019 Painesville, OH DETAILS arrow_drop_down
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This was my first trip with Turo and was great! The gentlemen that we rented from was very helpful. The app itself was easy to navigate, I will certainly use again in the future

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disbihrythere

December 26th, 2019 Petersburg, VA DETAILS arrow_drop_down
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I loved it.....was so easy to navigate and get in touch with the host.....

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Gladia

December 26th, 2019 Los Angeles, CA DETAILS arrow_drop_down
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Turo is great, easy to use and affordable. I prefer it over the major car rental companies.

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Joe C.

December 26th, 2019 Blacksburg, VA

Turo is super easy to use, it's much simpler and cost-effective than renting a car through traditional car rental channels.

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Ben Games

December 19th, 2019 Ellenton, FL DETAILS arrow_drop_down
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Loved it and will use Turo again. The Testa was soon fun to drive. The worst park was draining to Tampa to pick and drop off the car.

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Michael

December 19th, 2019 West Branch, MI

My first time using TURO. Definitely an interesting concept, and great experience. My host was helpful and the whole process was simple and much cheaper than a traditional car rental company.

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A. Smith

December 18th, 2019 Los Angeles, CA DETAILS arrow_drop_down
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Very useful app, easy to use, have only had good experiences so far.

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stacey

December 18th, 2019 Osprey, FL DETAILS arrow_drop_down
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Such a great service... I love it. Simple to use, plenty of options and always reasonably priced!

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Catherine A Ring

December 17th, 2019 Bucksport, ME DETAILS arrow_drop_down
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I was in a pinch because the car rental I ordered at the airport didn't materialize because of a miscommunication. No other cars were available. And then an Uber driver told me about Turo and I signed up. Turo saved me when I was stranded and was more affordable than the car rental agencies. Thank you.

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TL

December 12th, 2019 Streamwood, IL DETAILS arrow_drop_down
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Rented a car, and tried renting another and got “flagged”. Sent EVERYTHING that the verification team asked for even though I was on vacation, and they still wouldn’t unlock my account. To be honest the customer service rep seemed like she was on a mission to have me fail by asking me for things she did not think I was able to get on the spot, and after I sent all those things, she started making up other things she wanted me to send in, and after I did that as well, she said that even though I got her everything she asked for, she has to forward it for further verification. Why even ask for these things if the verification department can’t verify them? They said they would expedite my “verification” since I wanted to rent another car for the remaining 3 days of my vacation. It has now been a month since we talked and my account is till “under review”. What a joke.

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Javier Quintana Jr

December 12th, 2019 Chicago, IL DETAILS arrow_drop_down
Value for your money
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It was really easy and simple. No hassle and the person I rented from was very professional and informative!