Turo

Love the convenience of it. I also like that you have an array of cars to choose from. It has been fun to rent cars that I would otherwise not drive had it not been for Turo.

Usually a good experience. Had one bad issue arise and customer service was unable to completely resolve the problem. Host vehicles should be more closely monitored for accuracy, dependability, and maintenance violations.

I was told by a friend about TURO. Decided to give it a try and looked for a car. I noticed that some hosts are individuals and there's one or 2 that the same person had several cars like a business. I actually tried to avoid the that one...something was telling me to look for an individual and not a company. My instincts were right! So, mistakenly I ended up choosing a car from host ERIC K. THis person seems to run a business within TURO . I picked a Nissan Altima and chose the highest car insurance protection they had available. The pictures online were completely misleading ( I just found that out when I arrived there…I will get to it…) So this guy picks me up at the airport and takes me to their office to pick up the car. The office was about 30 minutes away. I finally was able to see the car and it looked like the car had been in a war…scratched all over, missing one of the wheel covers, the front/side panes almost falling off…in all honesty it looked like trash. So I asked if I could get another car and the other guy that was at the location tells me there were no more cars ( there were about 20 cars parked) This guy is talking to me looking at everywhere but me and always on the phone. So I spotted a BMW convertible and asked if I could get that one instead. He said I would have to call TURO directly and cancel the current trip and book another trip. I asked if he could help me…Not easy…he said I had to do it myself and walked away. I got TURO on the phone and it was possible but took about 1 hour under the sun to get it done. ONE HOUR JUST TO CANCEL THE CURRENT TRIP. So I went to check the BMW and for my luck one of the tires was slashed to the point where if you were driving it too fast or hit a hole it could blow up. The guy didn’t seem to care and asked me if I still wanted the car. ( No comments ) So eventually I saw a Mustang and asked about that one. It was available. It was actually a new car. (Remember when I asked for another car they said there was nothing available) . So I got the Mustang. I had to book another trip on the application because nothing could be done over the phone. I talked to TURO, then TURO had to call the host then the host had to approve it then I had to wait for TURO to cancel the previous trip….it was a ordeal !!! Finally got the car and asked where to I return the car: there at their location or at the airport. The guy said: you can return it here and we will take you to the airport. So I figure it was OK since they picked me up at the airport but all the paperwork would have to be done at their location. After 2 hours I finally left and went to my life in Orange County. The day I had to return I was planning the return time and figured 3 hours would be enough to drop the car and get a ride from them to the airport to take my flight. So I arrived there at 8 pm. Please note this is a place about 30 minutes from the airport and not the best neighborhood. SO I dropped the car and a different guy was there. I asked if he would be the one taking me to the airport. He looks at me and checks his papers and says I am not scheduled to be taken to the airport so he would not take me. I started getting frustrated… with 2 suitcases, having no idea how to get to LAX with a flight to catch in a few hours. SO I asked the guy: what do you mean I am not scheduled? I need a ride to the airport as agreed. At this point he looks at me and says: Sorry you are not schedule so I can’t take you. I asked to speak to the host ERIC K as I couldn’t believe what was happening and was told: He is not available, he is a busy man! I asked if someone else could take me. The guy said: NO you have to figure a ride yourself! At that point I am very frustrated and said you must be kidding me! Then he sais out loud to me in a confrontational way: DO NOT TALK TO ME LIKE THAT EVER!! I AM FROM THE STREETS! Man…I was 2 seconds away from calling the police , The guy was threatening me! The same guy that was representing the host ERIC K. was at that point threatening he was a bad guy from the street! WOW!!! I gave him the key and walked away…next door there was a company moving trash or boxes I am not sure and I approached them to ask how I could get a cab. The guy said there were no cans around and I would have to call…he was actually helping me more than this host ERIC K’ employee. I am at this point all stressed out thinking I am about to lose my flight. This guy from the company next door tells me I could call an UBER too. I realized I actually had the application but didn’t think about it with all the situation…so I called an UBER and 15 minutes later it arrived. Finally, I got to the airport and was able to catch my flight. I contacted the host ERIC K after landing in FL as the day before he wouldn’t answer and finally, he started communication with me via text. Here’s what he had to say: I was very rude and ship because I booked a cheap car and to learn how to use the TURO APP next time. He was going to write such a bad review from me that no one would rent me a car. I explained him that his perspective was twisted: I am the client and without me he has no business to run. I have several other options to rent a car from. This was the help I received from this person/company. I lost $35 on the UBER and neither TURO or ERIC K refunded me and they both ignored the entire situation. After what I went through the minimum you both could have done was to refund me not just the UBER part but the entire rental car cost plus a HUGE apology. This review is to prevent possible new clients to have to go through what I had to go through. BTW: this is the short version of what happened. It was just a TERRIBLE experience.

The app and support have come along ways. Turo continues to innovate and ensure customer service is owned through the process from both sides of the rental transaction.

Rented a Tesla for 2 days. My flight was early on the second day so I said I would be dropping off early even though there would be no reduction in the rental cost. My flight got changed to later so I notified the owner that I would need the car for the full two days that I had already paid for. Owner ignored my request. Turo then charged me a ridiculously exorbitant late fee even though I returned the car in LESS than 48 hours on a two day rental, Turo citing the late return policy. I tried to explain that a "Late" fee is supposed to cover either real or potential financial loss to the company, not just simply to punish the customer. No loss occurred since I was charged for a full two day rental and I returned the car within that 48 hour period. Just to be clear, I only said I was returning the car early to allow Turo to plan for my return, not to save any money. The Turo lot is manned 24/7 so it's not like they sent somebody there early just for me. Stupid illogical policy with stupid illogical people enforcing it!!! In addition the Tesla was in very poor condition. TPMS light on, every rim had severe curb rash, front passenger side lower bumper had been hit hard, passenger door had 8 inch dent, multiple other half dollar sized dents all over, interior not vacuumed, auto pilot kept shutting off even though I was operating it correctly.

Hosts BEWARE! Most of the good reviews about Turo are about the experience customers had with the host who owns the car. This is true. Good people. Turo themselves is not honorable. We were hosts and paid for the midlevel of insurance to protect our car. I witnessed my renter drive my car over the curb and heard the loud scraping sound of him damaging the underside of my bumper. Because I could not take pictures of the area before and after for comparison Turo refused to cover the damages to my car. It is physically impossible to take such pictures and I witnessed the accident. They did the same to a friend who was also a host. His renter took the car on a prohibited road. Friend had GPS tracker to show road was taken and when. Renter damaged brand new brakes. Turo refused coverage because no picture could show the area. I don't trust this company and will never use or recommend them again.

My experience was bad. Rented a car in Houston Jan 2019,for a work trip. Booked for drop and pickup at terminal curbside.. first one cancelled about 3 days before my trip. Found another one with free curbside service at terminal. Driver started trying to say he could not meet me at terminal when I left and said he didn’t have to even though the contract clearly stated. That took my time with emails back and forth to company to straighten out. Then he was late by 30 minutes at my departure! The car stalled out at times in Houston traffic too! Then, after I had decided it wasn’t that bad and left him a good review despite all that, he starts saying I didn’t return it with enough fuel! After several emails over next few days, they finally dropped that. But then charged me $30 cleaning fee! The car had normal dirt from a hotel parking lot and some drives on Houston streets and highways but nothing off road and no eating in car or anything else other than a pamphlet and a receipt on floor.. the company backed him up so I had to pay that. So.. after the emailing over cancellation of first rental at last minute,emailing over trying to back out of contract to pickup at curbside, waiting at curbside, emailing over gas charges, and emailing them being charged the cleaning fee that no normal rental company would charge,this ended up costing me more than budget or Payless, etc, in the long run. I won’t go back.

I had a nightmare experience with Turo. My booking I made in Aug of 2018 was cancelled just 2 hours before it was to begin in January. I was in Hawaii and no cars were available to rent from any standard car rental company. Turo did help me find another car and pay some of the difference, but I was still out a shocking additional $750. My choice was to pay, or be without a car and ultimately have no way to get to my sleeping destination. My lesson with Turo is that you can't count on the owner to honor their booking. While it may work many times and my story is anecdotal, I'd ask you this simple question: When can you afford not to get a car you booked?

Our Turo host, Johnny was very nice. Using the Turo app to check in and out was easy and simple. Turo made it more affordable to rent a car and to enjoy more of our vacation.

I rented Tesla and Mercedes GLS450 via Turo in San Francisco back in 2018 and recommended to my wife. However, my wife was decline to rent because she is not “eligible” and asked her to provide driving records from DMV. She has tier 1 credit score, used AMEX platinum card and her driving record is spotless..... except she had handicap status due to her Multiple Scrosis. We asked why she is not eligible, Turo customer support told us differ reasons every time we chat or spoke. Then asked to take a picture with driver’s license and send. Chatted and spoke with 9 customer support and fail to rent a car and wasted whole 2 days and the trip has been cancelled. All the stressful exchanges and long wait, Frank from Verification department just made us HATE Turo now. Keep talking over me and rudest manner and tone to us, the customer!!! Frank has no clue the meaning of customer support!!! Most likely, Turo descriminate against handicap drives and Turo does not want MS driver even though she can drive better than me. We see and hear the quality of people who operating Turo last 2 days. Maybe good idea of startup, but this management team will fail in long run. Just rented a car from Enterpirse. They picked up us and didn’t decline or asked for driving record. Never use Turo again and 100% do not recommend to friends.

Recently used for the first time renting a car for about 3 days and overall am pleased with the experience. Will most likely use Turo next time as well.

Turo was a pleasurable site to work with. Simple enough to manage since I have difficulties maneuvering through the internet without the help of my daughters.

This was my first experience with Turo it was very convenient hassle free the rental car was clean and was on time for pickup the customer service was great.

From beginning to end, the service was amazing. I have already told everyone who would listen to rent for Turo!! Thanks so much for making the process so easy.

I really love the app and how it connects me to different ppl and there vehicles.... great idea and I see myself not only using the app again but referring the app to others

Needed to rent a mini-van / SUB to haul the family over the Christmas vacation. Turo was very easy to setup, provided the best price, and excellent service.

Recently at Christmas time I rented a car from Turo, I put in the place I was staying, Kona, the big Island, it brought up a bunch of cars, I picked one and paid everything and waited for my trip, not being an expert on the Hawaiian Island I counted on Turo's search engine, the day came to pick up my car and I find out its on a completely different Island and now they have no cars available in Kona, so my $322 car rental turns into me paying $2600.00 at Hertz for a last minute rental and for a car I couldnt keep my whole vacation, where i was staying their was no Lyft, no Uber so I was stuck on the island with no car, 100% Turo's fault, why would they show me cars on a different Island than what I was searching for, as far as I'm concerned they cost me $2600.00 because of their messed up search engine, on the last 3 days of my vacation a car finally turned up....again I searched Kona a car came up and it was on the Hilo side of the Island (1.5 hours each way), luckily the owner was nice enough to drive the car to me and pick it up, remember no other transportation options, this needs to be addressed on your website, you need to understand where your cutomers are going and provide cars in there area, very disappointed

Finding and making reservation was great. However, when picking and dropping car the app kept crashing during photo uploads. Liked the chatting feature. Getting the rental agreement is not obvious.

Great business concept but unfortunately I had a member cancel a vehicle I had booked 30 days earlier with only 40 minutes before it was to be delivered. Found another vehicle quickly and Turo customer service was very responsive. Not sure if cancellations are frequent or not. Service is only a strong as it's membership.

I warmed up quickly to the principle of renting cars from their owners. Saving money has that effect on most of us. You just have to hope that the company you deal with has principles you can trust. Turo.com got things started and we, merrily, signed on for our family vacation near Disney. Plans soon ran amuck when the car, which we had already been charged for, proved to be unavailable. The car owner, called hosts on Turo, had opted out of Turo a year ago. When we knocked on her door, the host was shocked and disappointed to learn that her Ford Escape was still being shown to be available on Turo’s website. Having just paid the Lyft driver forty dollars to arrive at the host’s door, we joined her in shock and disappointment – then paid another sixty to be driven to the home we’d rented. Based on our experience, here are some takeaways you can learn from. Turo is very customer-friendly and accessible during the sign-up and registering process. Turo is virtually inaccessible if things go wrong. No phone access, despite a listing on Google. Call that number and you’ll be informed that it is no longer in service, and that they’ve asked Google to remove it. Turo does provide email access, although your questions are simply directed to their knowledge base. If you persist, you can finally get a message to go – but I can’t tell you where. Just ran a quick count of my emails to Turo: 24 over a 4-day span – here’s the response rate: Warm and prompt response to the first 14 emails covering the Welcome, Registration, Credit approval, and confirmation of booking the Ford Escape. Absolutely no response to the next round of emails reflecting my concern that the host had not replied to my emails or texts. In the Turo system, the host lets you know how the keys to her vehicle will be handed off. On her doorstep, the former Turo host told us that she changed her email and phone number when she severed her connection with Turo. That explains why I didn’t hear back from her. It remains unexplained why Turo would not get back to me. I sent a series of panicky emails asking them to reassure me that everything was okay, the last one sent just before boarding the plane for Orlando. I did consider cancelling when Turo wouldn’t respond, but as you might expect, there is a nasty penalty, so I rolled the dice. Snake eyes! Visa is promising to dispute our charges, and we’ll have a chat with our lawyer when we get home. I hope you can learn from our experience, and avoid the disappointments we had to deal with. I love the concept of this form of renting – and will be keeping an eye open for other companies opening up in this field. Don’t know much about getaround.com beyond what I’ve read on their website, but it appears they’ll be launching soon. Here’s to hassle-free travels. For us, it’ll be Turo-free. P.S. I just attempted to send a copy of my review to Turo – the email bounced back with this note: We’re no longer accepting support requests through this e-mail but we’re happy to help. Please visit our support center at support.turo.com. Ironically, when I used that link there is no way for my email to go through unless I want to book a car or become a host. Caveat emptor.

If you have INFINITE time and patience, and no attachment to competence or integrity... Turo just may be your rental car strategy. I was delighted to learn about Turo last week as I was searching for an affordable or exciting rental car. My first observation was the website is very clumsy and not at all intuitive. The maps are unreliable. Every time I found a car I liked, it turned out to be 100 miles away! The filters are also worthless. I needed 150+ miles a day, and was discouraged that even though I entered this parameter, TURO continued to include 100 mile/day listings. Incompetent filters caused an excessive amount of time wasted and I had to start over every time I thought I had the right car. After 3 hours I finally had my reservation. The annoyance that struck me was that the $25 promotion for first-time users was not honored. An hour after I made my reservation the car owner called to inform me he SOLD THIS CAR, and Turo has neglected to remove his listing from their website. I was disgusted because I had already wasted too much time negotiating Turo's website to arrive at this rental. This was ridiculous after wasting more time finding a replacement car, TURO refused to allow me to cancel the illegitimate reservation without incurring a $56 penalty. ANd Turo refused to allow me to make a new reservation over the dates with the faux TURO reservation. Turo's negligence and incompetence compelled me to open a second account, which was tedious and time-consuming. They took all of my information, again, and when I went to enter the credit card, the numbers would not enter. Another hour wasted. I tried the customer service chat and Juan A was remarkably incompetent, irrevernt, and rude. It took him 10-15 minutes to acknowledge me. He would not read my comments, requests or experiences. He kept accusing me of breaking rules and conducting 'unacceptable behavior'. He then canceled my reservation (for the latter part of my trip) without my consent. Furthermore, he threatened that the only way I could restore the reservation (4+ hours of time by now) I"d have to email him my picture of me holding up my license! Turo was punishing me for opening a second account, rather than taking responsibility for failing to unlist a car that I reserved. After four hours I was still dealing with Juan A on customer 'service' chatline. (service being a euphemism!). He took 10 minutes between each exchange and never offered an iota of support, answers, apologies, empathy or strategies. Rather he made accusations and further complicated TUROs convoluted chaos. This is hands down the worst customer service I've experienced in a developed country. After TEN hours, I interacted with THREE Turo representatives. The other two were less belligerent than Juan A, but no more competent. One of my demands was that htey resotre my original reservation. The agreed to do t his, but in the end, all they did was confirm that the car was still available after texting and emailing me twice. I could have done this on my own. And when I went reserve the car for a second time, they had my account blocked AGAIN! I texted the agent back and she instsructed me to call their hotline. their hotline insisted they couldn't help and hung up on me. There really is no where to go with Turo to receive competent, reliable service. I wouldn't touch it with 10 foot barge pole. I"ve lived in developing countries as a Peace Corps Volunteer and as a traveler student, etc. My experience with TURO is very reminiscent of living in an underdeveloped country without infrastructure, education, communication, accountability, efficacy or recourse. It's one of those situations that in a first world country NEVER happens. I'd set my hair on fire and put it out with a hammer before using TUro again. Buyer Beware! I love the informal economy, but TURO is a disaster not worth pursuing

The Vendor (“Turo Inc.”) is either grossly negligent, or routinely provides fraudulent representation of the services provided when an issue arises. I had used Turo several times in the past and had no issues – and enjoyed using the service as it was convenient and cost effective. Unfortunately, this last summer, I booked a trip with an individual named Hazel to use her Mercedes from 8/15 – 8/19 and the host was nowhere to be found when I arrived in Burlington, VT. Specifically, the number listed was a non-working number. Myself and a guest had taken an uber to a strip mall to get the vehicle, and were left stranded with no transportation. I called the Turo support number, and was issued a $50 travel credit and supposedly a reversal of the charges. My guest and I had to Uber back to the Burlington airport in order to get a rental car from Budget for a much higher price. Things then took a turn for the worse – Turo never credited back the charges, suspended my account, and made fraudulent claims to my bank that the charge was proper. These folks are either degenerates or incompetent. Customer service would not even look into the issue – all customers be warned. I decided to just delete my account rather than file a claim against the company because honestly a few hundred bucks isn’t worth it – but be careful as this will eventually happen to you if you use the service often enough. Consumers Beware: IF THE HOST NO-SHOWS, YOU WILL BE CHARGED REGARDLESS AND TREATED WITH AS A CRIMINAL.

Perfect service and very convenient! Everything went smooth with the booking process, pick up and drop off. Got me to work next day during an emergency!

I was a host who rented out my car. The last man who rented my car could not drive stick shift and when it was returned needed to be repaired (he drove is 2204 miles with his wife and small child). The seats were stained and i had to pay $150 for a detail. (I live in Los Angeles so this stuff is expensive) as well as $157 for a new battery. The trip paid only $235, so i lost money on this trip and turo refused to reimburse me because i did not make the claim within 24hrs of the end of trip. (I was out of town because my mother was ill - which was well documented that i would not be back for drop off). Disgusting service. I will never use them again or any company affiliated with them. Terrible treatment of their hosts.

I wanted to save a little money and so rented from Turo for a family vacation. It has been a disaster. The owner of the car agreed to let me return it to a different location than the airport. However, he then did not respond to multiple texts, calls, or emails over the days leading up to the return date. Finally, I was able to reach him the night before the car was set to be returned but this created undue stress for the last half of our vacation. I had a minor fender bender where a small amount of paint came off the bumper. I let the owner know immediately, and he agreed to let me pay him cash for the damage. Without explanation he changed his mind and decided to have Turo handle the claim. The problem with this is that Turo charges a flat $150 administrative fee despite the minimal damage. The owner was trying to bill me for tolls he accumulated driving the car the day before I picked it up. I got emails months after the rental telling me that i needed to pay these tolls or provide proof that I did not accumulate them. This wasted more of my time and was frustrating because the burden of proof was on me as the customer and not the owner. Turo was a pain to deal with. The worst part of all this is that Turo will not let me review the owner on their site. They give you 7 days after return of the rental car to post the review. Despite many of my problems happening after returning the car, they have steadfastly refused to let me post any review about the owner. They seem to have little interest in supporting the customer. It is impossible to get anyone on the phone that has any ability to do anything except read you a policy. I will NEVER rent from them again and encourage all of my friends to avoid Turo like the plague. If everything goes smoothly you might save a little money, but if there are any issues (which is a reasonable chance with travel), you are much better off with a standard rental company than Turo.

My first Turo rental was flawless. Great vehicle at a great price. Very happy with my experience. Will definitely book again and recommend to anybody.

I have never written a review before on anything, but because of this terrible experience, here I go! I only had the car for about 36 hours. When they picked me up from the airport, I right away heard that the brakes on the car were squeaky and the car unsafe. Then my bill was supposed to be $35 and was increased to $93 because I asked to be picked up an hour early when my flight changed. What in the world?!? That's a dollar a minute!! I complained and said I will never use them again, and all they did was offer me another credit. Why would I need a credit so that I can be killed in an unsafe car and way higher than it was supposed to cost purchase?? Plus when I asked the owner of the car about the charges, all he ever said was that he never dealt with money and he didn't know why I was being charged more. I messaged customer service while I had the car and never heard back from them. I will never use Turo again! Do yourself a favor and use someone reputable, not sketch like this outfit.

This site must be a scam for all these good reviews on Turo. You don't have to dig deep to read horror stories about Turo from both the owner and renters perspective. My experience in brief: rented car for one week. Returned car on time, washed, vacuumed and full of gas. Nothing fancy, a good vacuum and car wash drive through. Owner took pictures and said goodbye with a big smile. The next day Turo notifies me they intend to charge my card $236 for going over on miles. Two days later they try to charge my card an additional $250 in cleaning fees. The owner decided to take their car to a luxury wax and wash and get the works done, then hand me the $250 bill. They claimed I smoked in the car ( I don't smoke) and took pictures of green leaves saying it was mary J (I don't smoke marijuana either). What should have been a solid exchange between me and the owner turned into a nightmare. Turo called and emailed me cryptic threats incessantly, threatening to turn me over collections. After weeks of trying to reason with Turo (how could they find a $250 car wash reasonable???), send proof and find a compromise, I ended up having my lawyer send a cease and desist. I haven't heard from Turo since and they haven't turned me over to collections, and this was over seven months ago. AVOID Turo at ALL COSTS. They have an 'honesty policy' where they side with the owners 100% no questions, so if you're renting from a dishonest person, brace for unexpected fees and threats.

It was a very easy going experience, the person I rented the car from was very nice. The experience was smooth and very fast; some prices are fairly reasonable.

I personally will never use Turo again. It’s just the idea that you can book your car then your flights to that location and your hotels etc spend all that money for a vacation. Then all of a sudden the host canceled the vehicle !! Suddenly you have no vehicle and unlike a car rental there is no back up car. So you are scrambling trying to find a new vehicle!! By this time there are very few cars available to rent and the prices are crazy!! I will never take this risk again! I will stick with proper rental companies who won’t cancel on me .

Great service app, got exactly what I want, had some difficulties in scheduling pick up time since your Turo valet parking at LAX closes at 10, otherwise drop off process was pretty seamless.

It was so smooth. The pick-up was waiting for us when we left the building on time. The car owner was waiting for us when we came back to the airport.

Never use this rental company. They have a flawed rental system that does not require renters to confirm availability of vehicles. Renter canceled at the last minute after the agreed upon pickup time. Renter said he hasn't had the vehicle for 6 months, but forgot to remove the car from the site. It should have never been listed on the website or rented to me. Turo takes your money without confirming with the renter that the car is 'actually' available. I was left in a very vulnerable situation and had to spend hundreds of dollars on an uber to get to and from the pickup site and car rental place. My trip was ruined, hours were lost, and hundreds of dollars wasted. To make matters worse, this was the second car I tried to rent that canceled on me within 24 hours of the start of the trip. Called Turo for customer service. While they reimbursed me for the car rental, there was no compensation for the lost time, wasted weekend, and the hundreds of dollars I had to waste to get out of a very vulnerable situation. Very disappointed and will never use again.

Terrible service - DO NOT USE I reserved a Van in August for a trip in late November. The day before my trip, Turo canceled my reservation. No believable reason was given, something about not being able to list cars with more than 8 passengers, but they were able to find another Van for rent. Unfortunately that owner could not pick me up at the airport, and since I am traveling with 5 other guys with large suitcases, getting from the airport to the owners house is not an option. So Turo has had my money since August, and I guess they have refunded me, but I wont know for 5 days. This is of course after I am on vacation and will have to pay for another rental car. If I had canceled within 24 hours I would owe 90% of the rental price. Turo offered me a $25 travel voucher!! REALLY!! I will never use Turo, so might as well be a $2500 travel voucher. My advice is rent from the major rental companies. At least you know you will have a car.

Don’t use turo, on thanksgiving weekend I rented a 2 seater Mercedes for my 16th birthday celebration . At 1:00 pm I confirmed the car with the owner, he sent me a text, “don’t worry I got you covered” but he didn’t I flew down to Florida and when I deplaned to turn my phone on I discovered that he canceled the trip while I was in the air. DONT USE TURO . They Told me they could get me a car within 3 hours, so I went to hertz, spent too much because I had no choice. I sent them the bill . Let’s see if they pay, last I heard they were giving me a turo credit. Why would I need a turo credit? I needed that car then, they didn’t have it, now I want them to pay for the new rental car.

Imagine waking up to fly across the country to find an email letting you know you no longer had a car waiting for you. I’m guessing you’d reach out to customer service. I did, and it was awful. Emails, phone calls, and texts later there was no sense of urgency, little sympathy, and even less help. I received inconsistent information, and was left paying 3 times what I wanted to rent a car. Apparently you can only get help if the right people are in the office. It might work well when it works, but it was nearly a nightmare because it didn’t. I hate big corporations, but they were able to help and get me a car. Turo was not. Save the stress, pay a few more dollars, and have a real sense of calm knowing if anything goes wrong - the right people will be there to handle it.

While driving my Turo, I was rear-ended on the highway. I was going 60mph (the speed limit) in the right lane at the time I was hit. No other cars were around us, but the driver said he “saw me but could not slow down in time.” Luckily we both walked away mostly unscathed after whipping both cars around the cement wall and guard rail. The other driver was charged with (1) Following too closely and (2) Failing to present evidence of insurance. I was allowed to drive away from the scene of the accident because I was in no way at fault. That’s where the issues with Turo began. Turo conveniently waives all uninsured motorist coverage in all states that don’t legally require it, without disclosing which states those are. 32 of the 51 states/DC allow for drivers to waive this coverage. Unfortunately, Colorado (where I was driving) is one of these states. The estimated damages to the car were around $3,000. Because I opted for the premium insurance, I am being held liable for the $500 deductible; however, if I had selected the standard insurance package, I would be liable for the full $3,000. Here’s the real kicker. TURO IS ONLY COVERING 20% OF THE ACTUAL CLAIM AS SUBMITTED BY THE OWNER OF THE CAR. Their company policy is that they only cover 20% of all claims that total to under $3,750. So, in the end, I was blindsided at 65+ MPH, have to pay $500 + medical visit + missed flight + alternate means of getting to the airport, and the owner of the car has to pay for 80% of the repairs. So my deductible plus the cost of my rental will cover the cost they have to pay to the owner. Had I bought the standard insurance and had to pay $3000, they would still only pay the owner 20% and pocket the other $2400.

Very difficult to edit or view all your personal info ( in particular, you own driver's license)!! I was asked by two car I owners to upload my license. why not allow them to see it automatically?? There also should be a way to add photos or documents thru messaging.

The pick up and drop off were smooth and Shazz communicates well and often. The car was great for my business trip and helped tremendously. Great experience overall

Seamless and easy way to drive something special on a special occasion. Hosts have been gerneally pleasant. he vehicles were as represented for the prices quoted. No issues or hassles.

You will be overwhelmed renting your cars on this site. I was a very happy host with five star rating and did all my best to keep up the expectations of the renter. Extra money is always cheerful. I felt the same when everything was smooth. Loved the app and recommended to my friends. Renting out my car one day changed my whole impression on this Turo app. These people make money on our cars. We do make lil bit I agree. But if something wrong happens. These people will show their back and you will regret. In my case, my tires were stolen and replaced with some cheap tires. My car was met in an small accident. Now I ended up spending the money I earned from Turo and extra money from my pocket. It's more than 2 months and incident is not resolved. My car was sitting at bodyshop for 3 weeks dismantled. The bodyshop people were unable to contact Turo or neither the insurance regarding the snapsheet they provided. Turo do not have a phone number to reach. You can consider yourself lucky if they call you on the time you request for a call back or respond to your email the next day. The funniest part is even with out proper review. They declined my damage saying it wasnt submitted on time. When I sent them them the screenshot of my chat and damage report they agreed to consider. Next thing they said was they will cover only one wheel under damage. After so many emails, screenshots of prior and post trip pics They agreed to cover my bumper and other wheel. This shows how these people try to escape during the claim process and try to decline the claim every possible way. They still didn't cover my other wheel and tires. I am not sure how many more months they will take to sort this out. Whoever reading this review. If you are really trying to take the risk renting your car on this this app for little extra bucks considering the hectic process during claims and if you are ready for the damages.It's totally up to you.....

I have been using Turo for a few times and it was ok so far. But today, my account has been blocked for no apparent reason (I was about to book a car as I did successfully in the past, and suddendly I got a message error telling me to contact the customer service). Nobody would answer my request by phone. They want to communicate only by email and copy-paste emails that are not adapted to the situation. They asked me to resend several time the same documents (passport, driver licence, photo of me besides my driver licence, credit card). Still it wasn't enough for them and told me that they don't accept numerized documents but only pictures ? After 5 useless email and no one willing to call me, they finally unblock my account with no excuse or goodwill gesture for the inconvenience. The reservation I planned @35$ /day was gone and the only left were @79$ /day or more. I don't recommend their service at all. We go online to book car to save time but end up wasting a lot of it. Update : 24h after the situation, Turo finally contacted me to offer a 50$ discount on my next car booking. At least, they tried to compensate their client when such situation happens.

Customer support and user experience of the App is worst among the apps I have used. They try to delay the response and fail to keep the promise and defenitely the worst car rental service I have ever used. The car they gave me was grudging and dirty with stains of spilled out coffee and beer and is literrally unusable. When complained they offered me 20$ to get the clean myself and that too on a weekday. The car is located around 25 miles from my place and I have told them returning is not possible today and they charged me for 5 days for the product I havent used. They asked me to upload the car photos and I uploaded it. They didnt consider it because they dont have proof that its the photo taken from the car which is sick. I have the photos of the car outside and inside but they denied. They closed the ticket as it is without further asking anything from me. I tried to reach them what else they need they simply close the ticket. Worst worst worst experience and would never do business with them again

It was my first experience with Turo and everything went perfectly. The car owner was great, the rental was perfect and the app was relatively easy to use.

Great first experience. Once you go through the process you completely understand how everything works and will feel comfortable renting through TURO again.

Super easy and very convenient!! Communication with the renter was very streamlined and seamless. I would recommend turo to anyone! It made my trip SO much better.

This company is a thief!!! My husband and I rented a jeep for our 4 day trip to Colorado. We had absolutely wonderful experiences with the owners and would recommend them for anything. That was not the problem. On our first day in Colorado we experienced a 30 minute hail storm (hail the size of golf balls). We drove around everywhere trying to take cover but unfortunately could not. We immediately called the owners who let us know it would be covered under their insurance and to submit the claim in the Turo app to report the damage. When we dropped the car off back to the owner, he took pictures for the claim and sent them in. After some back and forth, about a month after the rental, we got a notification that the damages came out to $1032.50 + $100 processing fee and that they would be contacting our insurance. M husband immediately contacted them asking them to invoice us for the amount and that we did not want it sent to our insurance as our deductible is $1000. Our credit card was immediately charged for the amount when we asked for an invoice. My husband then contacted the owners to let them know we had be charged $1132.50 for the damages. The owner then called my husband to tell him that Turo told him that they would only cover the charges after he paid the $1000 from his deductible plan with Turo and they would pay him the $32.50 (after his $1000 deductible was paid). So basically the repair from the hail damage would cost $1032.50 the owner paid $1000 for the repairs and we paid Turo $1132.50... THAT DOES NOT ADD UP. Turo profited $1000 for absolutely no reason!! We would have been okay knowing we paid the damages that happened to the car when we rented but to know that the owners didn't receive any of the money is ridiculous. They continuously stated "it was in the policy you agreed to". DO NOT EVER RENT FROM THEM. EVER.

My rental was a great experience and I enjoyed the luxury car experience. will definitely use again for travel! I appreciate being picked up at the train station.

The arrangements for the vehicle were clear and simple. The vehicle was as described. I am a first time user and will try to use Turo every chance I can.

Beware of fraudulent Turo hosts and customer service!!! Our family of four rented a car from a Turo host in Boston this summer and not only had a horrible experience with him, but with Turo customer support as well. Upon returning to Logan airport on July 7th, the rented car began shaking and smoking without warning. We thought it might be a flat tire so we pulled the car over to inspect, but it was not the tire. Smoke was billowing from the right rear side near the tire. My husband observed liquid on the tire along with the smoke, but the tire was not affected. So we drove the car another mile (still smoking and shaking violently) to get off of the side of the highway to a safer spot. At that exit we refilled the vehicle with gas and parked the car in a safe parking spot at the station. We immediately alerted the driver of the problem and texted him the location of his car. The host then claimed that we falsely reported mechanical issues with the car and sought reimbursement in the amount of $288.30 for his Uber ride to collect his car. These claims were disputed and then dropped in our favor. More recently, the host reopened another claim asking for us to pay $84.77 for tolls in route to picking up his malfunctioning car. Turo then charged us for this new false claim, without our consent. After calling and emailing and loosing my mind, we were finally reimbursed for the false charge that was never unauthorized. This company does not check the safety of their cars and does not have a responsive customer service department capable of dealing with the many variables that can happen when a Turo host rents their personal car to a guest.