Turo, formerly Relay Rides, is a peer-to-peer car sharing company that started in San Francisco, CA in 2009. Similar to the Airbnb model, local car owners advertise and rent out their vehicles to drivers who would prefer to avoid the standard rental car experience.
The company launched nationally in March of 2012 and is currently available in over 4,500 cities and over 300 airports throughout the United States. Turo is supported by top-tier investors, including August Capital, Google Ventures, Shasta Ventures, Canaan Partners, and Trinity Ventures.
Keep reading for pros and cons, plus Turo reviews from real customers.
To cater to individual preferences, the company offers over 800 different car models to choose from. Renters can choose from cars, SUVs, minivans, trucks, convertibles, hybrids and vans. One can also filter by rental period for long-term rentals, the vehicle make, features like all-wheel drives, and more.
Turo has an easy, user-friendly, and customizable rental sign up. In order to sign up for car sharing, create a Turo account by simply signing into your Facebook or email account.
The first time you sign up for a car, all you have to do is enter some general information, choose a car, rental date, and time. You can either decline additional insurance or purchase the Basic or Premium option, each with varying physical damage and liability protection.
In order to get the car and the keys, all the renter needs to do is meet the owner and show them their driver's license. Some owners will even deliver the car right to the renter. Returning the car is simple, as the renter just needs to return the car with a tank full of gas to where it was initially picked up.
Turo rents vehicles priced approximately 35% lower than other car rental options. The price ranges depending on what car one gets. There is no membership fee and cars generally go for a flat rate of $40 a day.
In addition to rental fees, buyers may be charged fees for additional miles, parking tickets and cleaning fees. To get the car's trip price, one must multiply the relevant trip rate advertised on the vehicle by the duration. There are also the following fees:
It should also be noted that payment information, including debit card and credit card payments, are made through the Turo app or website, not the rental host.
With Turo, there are private and commercial hosts. When it comes to Turo’s insurance, owners can either use Turo’s policies or decline coverage to be eligible for a commercial, third-party insurance policy.
Declining coverage: Owners can decline Turo’s insurance coverage. This makes them considered a Commercial Host. As such, they must have their policy verified by Turo prior to renting out any of their vehicles.
Turo’s insurance offers three different tiers of protection for owners to choose from. All three plans come with $1 million in liability coverage and physical damage protection that covers the value of the car, up to $125,000. From there, the plans differ in host deductible, cost, and other amenities.
Just as you would when you rent a car with other rental car companies, before you complete your booking, you have to choose which protection plan you want for your trip.
If you choose a commercial host, then the host will provide you with options. None of the guest plans cover mechanical or interior damage.
If you already have personal insurance, Turo’s coverage will supplement your existing coverage. Policies differ in the amount of liability insurance, deductible payment required, and damage protection.
Basic Package: $3,000 deductible
Roadside assistance is available 24/7 for guests driving a vehicle covered by a Turo protection plan; however, depending on your plan, you may be charged.
Turo will pay for the dispatch fee and there is no charge for tows shorter than 15 miles in the US.
Beyond that, the party that caused the need for a tow will have to pay. Basically, if the car you are renting has a mechanical problem or an issue due to improper maintenance, the owner will have to pay, while locking the keys out or killing the battery by leaving the lights on will leave you, the renter, at fault.
Since Turo does not operate with clients out of a specific agency, it utilizes car owners that do not use their cars on an everyday basis. Renters must meet the car owner personally in order to pick up the car. Renters may have to go out of their way to retrieve the car if there is not a Turo already at the airport.
Additionally, each renter must show the car owner his or her driver's license, which does have personal information that people may not feel comfortable sharing with a random person.
Since Turo does not own the cars, rules and regulations are inconsistent. Some owners allow renters to drive 200 miles a day, while others allow only 100.
Each owner has his or her own set of restrictions, so Turo does not have an overall list of rules for the available cars.
Turo does not offer cars in New York. People under 21 years of age cannot rent a car, and people under age 25 have to pay additional fees.
In fact, people under 25 may need to demonstrate at least two years of current US licensed driving history, and potentially can only rent out certain cars because they are considered "high-risk."
One thing that is different about the Turo experience is that guests are expected to care for the car as if it were their own. So, if the exterior of the car is significantly dirtier or if it has junk food crumbles inside from a road trip, you have to take it through a car wash and vacuum it out before returning it. If not, you may be charged a cleaning fee between $30 and $250. This is a big differentiator between standard car rental companies and renting a car with Turo.
I had the best time ever with the best looking car ever. The family had a ball and my host Hugo was awesome. I cant wait to do it again 👏🏾👏🏾♥️♥️🏆
Susan Henderson Netopski
If you read the information on each car and owner carefully, you can have a great experience.
Great service! Great car! Love the experience!
Excellent service, easy pickup and drop off. Car in good shape and clean. Convenience communication with the car owner.
Sketchy. Had me input my information multiple times to purchase & then wasn’t able to get a vehicle due to some verification issue. Wasted 20 minutes of my life. My advice: go with a reliable rental company.
I dislike how difficult it is to get a customer service representative on the phone. It’s basically impossible.
Amazing. App and host were flexible and u had a blast
Great I loved my experience the owner was very kind and understanding!
everything was perfect, the car very good, perfect conditions, very economical and its owner Mr. Juan C very correct. in general everything excellent.
Awful. Car was littered with debris upon check-in. I paid in full for the rental in advance yet I was charged an additional $250 because allegedly the rental was returned late. This was an unauthorized charge by the way. Save your money and stress!
I wish they extend the Mileage the customers can take without having to pay extra. Also in the insurance part, if they could clarify things further. I know with other Rental Companies, i don’t have to add extra protection since i’m already covered from my own car insurance. Also using certain types of credit cards has advantage of the other. I wish they just show all of these, for the customer and the host just so everything is clear! If the Turo does this, i wouldn’t hesitate to give it a 5star, and this App has the potential to be the Airbnb on cars 😉. Think about it, to the developers, directors and CEO of the company. Take note
I rented a jeep. Took it out to big bear lake. It got dirty. That's why there is a cleaning fee right? There were a few scratches on one of the black freedom panels. This just scrapes right off. Very delicate. I had the vehicle for 3 days. Drove it 700 miles. Cost me ~1k after all the extra nickle and dime fees they charged. Never again will I rent using Turo.
The service was excellent and also the vehicle was in great shape . I would recommend turo to any one, cause am looking foward to rent from them again. Thank you Milad .
Nice app. Good idea. But to understand the full costs of your trip you need to read the fine print. I thought it was much less but because I went over the miles I got charged almost twice as much as I thought. Something to be aware of.
It was horrible. I rented for a month! Was only given 1500 miles when I started with 150 a day... horrible
I like the fact that a person have wide range of car's to choose from. The prices range from high to low depending on what a person can afford. I like the fact that you can pick different area's to pick up the vehicle. I didn't no how or if the back windows let down. I searched for button and finally figured out back windows didn't let down. Know way to find out anything about the car.
First experience was great! Sarolta was an amazing host. She was so accommodating. We had to book with her at the last minute because our other Turo reservation was canceled. She was so sweet and the van was everything we needed.
Super fun and easy to use with out the hassle of a credit card☺☺☺☺☺
I enjoyed my experience with Turo. Pick up and drop off was easy. I look forward to renting again!
Turo trip was great. The convenience is so nice. The Van we rented was perfect Gabriel ( Van Owner). Was very nice and Answered all my questions We will definitely use Turo again and Suggest to friends Thank You Bryan Smith
The holds on my account have gotten very inconvenient and confusing. I don't have any emails or phone calls from anyone explaining what is going on and how to resolve it.
I really liked the quick and easy process to rent a vehicle and the various choices. Anand was very timely and professional. His car was clean and nice. Turo is amazing!
It’s very convenient. I was so frustrated by Car rental places. There are tones of choices. May be in my opinion, if hosts reveal the mileages of their cars as they do the model years, it would be great.
Was amazing Yu was a great host! Five stars!
Working with Ke, the owner of the car for pick up, drop off, and changing plans was much easier and more convenient than going through a rental car company. This is a great concept. I will do this every time I need a car.
The vehicles and owner on turo are great love the service and stress free booking. However lately turo has recently went up on their fees making the fees almost the same amount of the car which is unfair to the owners and us as renters. This fee is daily which almost makes you not wanting to rent and this was just a recent thing. If they get that figured out then it will then be a excellent service all over again
Great company! I love how it makes it so easy to book and ride!
The good rating people see is due to the host's service to guest and not the Turo platform. I wish there was a 0 star for the service of TURO platform as its the worst I have ever seen. Specially their claims dept. I am not sure how can a company operate in US like this. I am a all star host from last 3 Years but started renting out my car consistently for last 6 months with 25 trips now. I always have highest protection plan which gives turo 35% of my earnings. I took this plan so that I am fully protected incase of any incident. Few of my guests had some accidents and damaged my car. TURO always wanted me deal with the guests directly instead of going thru them. This always make the host the bad guys and get low rating on the review as guest never want to pay for damages and the confrontation can get bad. When I raised my damage claims with TURO, they always made some or the other reason to deny the claim saying your tire are worn or I do not see a clear photo of the pre-condition, no photo of your brake pads or you have used the same photo for check in or others checkout. Basically their business model runs on denying the claims. They just want to get the host 35% share of earning for providing no support or protection. Host are always on the losing end of this as the money earned thru listing goes in repairs but Turo makes money no matter whatever is the situation. I will be delisting my car and rather give it out on private rental and earn all the earning and assume the full risk (which I am taking here anyways). For new hosts, STAY AWAY FROM THIS COMPANY !!! For all troubled Hosts, lets file a CLASS ACTION LAWSUIT !!!
It’s been a couple years and I still can’t get approved. I work as a driver, no accidents, other rental companies no problem. Turo app. As I sign up says restricted and their agents can never figure out why or do anything they just say sorry so as far as I’m concerned there’s some sort of reason that they just won’t tell me. It sucks I can’t access this service like other customers do. Ppl say turo is the best way to rent but as far as I’m concerned they are the worst. Zero stars if I could
It was a beautiful car a lot of power people that on the vehicle was very workable very nice it was a good experience for the first time using you guys
Turo is convenient & it's a good app to use in an emergency, however the fact that I only get a few miles on a 4 day trip is very inconvenient. I'm dissatisfied with the fact that I have to pay almost 200 for my current trip because they only gave me 300 miles on a 4day trip which is very stupid.
With skepticism I rented a car! After my experience, I’ll only rent from Turo from here on out! Very satisfied with the process and how seamless the entire rental experience was! The car was great and I’ll probably re-rent that same vehicle!
Turo is better than any car rental, or dealership when accessing or experience a vehicle. Turo gives you the opportunity to test drive a vehicle of your liking that you may be considering purchasing or to enjoy! Turo is a necessity!!!
The experience has been very easy and great with Alexi. He was very informative with questions we had to ask. Great customer service!!
Super Easy to get what you need! App is convenient and most renters are really solid people.
I really enjoyed my trip. The owner was polite and prompt and everything was so easy. I'm booking again this weekend. Thanks Turo!
Excellent no complaints! Affordable and efficient.
Tyrone Van Buren
Host are always amazing and accommodating except for one bad experience, but other than that I have no complaints, I just wish there were more options and maybe less fees on top of the rental rates, this makes some rentals unaffordable
Shoot, I have rented a Ford Mustang for 75 for only 1 hour!!! And app didn't tell me anything about that, it was automatically! So when you rent a car make sure that you choose time correctly. Even if you accidentally rent a car for only 1 hour, you will pay as if you rented it for 1 day. I got lucky that the person I rented from was a good person and gave me time to do my things. The whole idea of the app is good. But the app itself is crap. And these guys should start listening to their users, or the will lose them.
It's a scam. A rip off. They always charge some crazy fees at the end of each trip. Don't use this service. Not amazing
I been renting from Enterprise for the last 10 years, from convertibles, luxury, SUVs, and even vans. I been loyal to them until I found Turo. If the vehicle owners can keep their numbers low, clean vehicles and able to deliver the cars at renters convenience. I think this will impact greatly my decisions on renting cars... My experience with my first rental was quite wonderful, very convenient... I selected the car-paid-owner dropped it at my door and when done he picked it up.. extremely convenient.. I will not pay for delivery or pick up, if I had to do that I go to Enterprise...
Easy going and very user- friendly system.
The host was great . Excluding my last host when I say this .... but the mileage offered by almost all is not enough.
The worst experience as a host. Turo refuses to fix damage caused by guest despite the claim that every trip is insured. Claims processing is dragging the process. Ignore complaints. Deceptive practices to avoid full remediation.
Better value, convenience, experience, and selection than any car rental / sharing company out there.
Had to cancel first ride due to the driver not responding nor cancelling it. But I called customer service who were very helpful and booked my first official ride very worth it!
By far the WORST customer service and company I have ever dealt with. So I rent a car from them was my 1st time, after driving 30 miles front tire blows out, come to find out the inside wall of the tire had metal coming out. Completely unsafe to drive from the start. Then there is no spare in the car. Then then made me spend an entire day to find a tire shop to fix the tire myself, I had no choice as I was stranded. I had to pay for the tire myself and still after almost 2 months I still don't have a refund for the tire. Ohh yea and they will not refund my trip as well for the car! I am a business owner and it makes me sick that a company would treat it's customers like this. Complete BS STAY AWAY!!!!!!
Excellent. Easy. Would recommend every time.
Terrible service. Total scam, and when you run into issues with the car owners, Turo treats you like you are the problem. They base everything off of a photo that could be completely doctored. Do not trust this service, the car owners can be sketchy. Do yourself a favor and just rent from commercial brand. It is safer.
Great experience. Very good pricing. Easy to use.