RouteGenie Logo
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1 User Review
LAST UPDATED: November 20th, 2021

RouteGenie is a software for non-emergency medical transportation companies. The software helps non-emergency medical transportation companies with their dispatching, scheduling, and billing. RouteGenie has apps for both non-emergency medical transportation companies and clients, but the company deals directly with transportation companies, not passengers.

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The Good

  • Mobile Apps
  • Automatic Scheduling
  • Weekend Customer Support

Mobile Apps

RouteGenie offers two apps that are available on mobile devices: one for non-emergency medical transportation companies, and one for passengers. The company app also helps drivers deal with real-time scheduling changes, traffic, vehicle breakdowns, and more. Companies can use the app for HR management and to simplify billing. The app even includes a portal for medical facilities, so they can see incoming and outgoing trips.

RouteGenie also offers a customer app.

Automatic Scheduling

The RouteGenie company app automates scheduling, optimizing routes and identifying how many and which vehicles are needed throughout the day. This automatic scheduling makes routes more efficient — reducing travel time, fuel, and required maintenance.

Weekend Customer Support

RouteGenie offers customer support not only until 7 p.m. during the week, but also from 10 a.m. to 2 p.m. on Saturdays and Sundays. This offers more flexibility than many companies’ customer service hours.

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The Bad

  • Lack of Information

Lack of Information

The RouteGenie website doesn’t offer any information about pricing for its software, or whether it’s a one-time purchase or a regular subscription.

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The Bottom Line

RouteGenie is a software that automates scheduling, simplifies billing, and provides HR management resources for non-emergency medical transportation companies. The company provides business-facing and customer-facing apps, both of which are available on mobile devices.

The main feature of the RouteGenie business app is that it simplifies dispatching, scheduling, and billing for non-emergency medical transportation companies, saving them time and money. The app schedules routes more efficiently, saving drivers time, and even identifies the needed vehicles based on the number of passengers and their needs. These features are extremely helpful for a non-emergency medical transportation company.

RouteGenie even offers evening and weekend customer support hours.

Unfortunately, the company doesn’t offer any specifics about pricing or contracts on its website, so interested customers will need to inquire with RouteGenie about the details.

Although RouteGenie does offer an app for passengers, it mainly caters to businesses. For non-emergency medical transportation companies looking for software to simplify their operations, RouteGenie is an option worth considering.

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Charlie Gay Coeur d'Alene, ID

RouteGenie took over $1200 from us in "setup fees" and could never recreate driver schedules that we perform everyday. The software cannot multi load more than 2 people in the vehicle and get them to their appointments on time. The sales staff will tell you the software can schedule automatically. In reality we couldn't even build a workable driver route manually with the software.

2 months ago