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Lyft is a transportation network that facilitates peer-to-peer ride-hailing. Using mobile apps, riders can locate drivers in their area and even request a specific driver. When the company first began in 2012, they stood out by putting bright pink, furry mustaches on the grill of their cars. Today, the large fury mustaches have been replaced with official window emblems.
Rideshare companies like Lyft beat public transit when it comes to personal comfort and convenience. It also beats the traditional taxi industry when it comes to average trip price.
The Lyft coverage area now includes 600 US cities, with at least 2 cities covered in all 50 states. Service is available for use 24 hours a day, 7 days a week.
Keep reading for pros and cons, plus Lyft reviews from real customers.
All major cities across the United States are covered by Lyft. So, whether you live in one of these areas or you're visiting, you should always be able to find a ride, even late nights.
Lyft has at least some coverage in all 50 states and Washington D.C. Keep in mind that drivers are available in over 600 cities, but mainly urban areas are covered.
Lyft strives to provide quality drivers for its rideshare services.
To work with this company, drivers must have a clean driving record and be 21 years old and pass online background and DMV checks. They must have had a US driver's license for one year and provide proof of insurance.
Background checks go back a minimum of seven years. The following will disqualify applicants:
Lyft added a feature to their app that shows general information on drivers, the number of rides they've given, and a rating. The feature is designed to make users feel more comfortable with drivers. Recently, both Lyft and Uber drivers have been legally seeking to be treated as employees rather than independent contractors.
If you want to start driving for Lyft to make extra money, but you don’t own a car, the company offers a program called Express Drive, with access to short or long term rental cars from Hertz, Flexdrive, and Avis. Renting a car from one of these programs can help you start your new job ASAP.
There is no question, ride-sharing saves you money. The Lyft price is less expansive than a traditional taxi service. Lyft has a policy of charging a minimum rate of $1.13 for the use of its services.
Your ride rate isn’t the same every hour of the day. There is a base charge, plus an additional cost per mile. If you get picked up during Prime Time, there is an additional surge pricing percentage charged on top of your city’s base ride amount. Prime Time is similar to rush hour. It is added when there is a surge in demand for rides. It is also dependent on your passenger pickup location. On the plus side, Prime Time is a way to entice more drivers to be on the road to pick up passengers during peak hours, when demand is high.
While Lyft does offer a few different subscription plans, most of them are invitation-only, users can now proactively sign up for the All Access plan.
What is the Lyft All Access subscription plan?
In most cities, there is a $10 fee to pay for canceling a ride. Riders aren't required to leave tips, but it is appreciated and can be paid in the mobile app. In most cities, there is a $10 fee to pay for canceling a ride. Riders aren't required to leave tips, but it is appreciated.
Lyft is extremely easy to use. Users can download the app on their mobile device and set up a quick profile. When you want a ride, you open the app and it pulls up your exact location. Next, you enter your destination, and it pulls up drivers in your area that you can choose from. Using the app lets you track your driver's ETA and shows you a picture of their car. When your ride is over, you simply tap to pay. The app saves your credit card information for easy payments.
Another reason why we like the Lyft app for passengers is that you can leave a review for your driver. So if you had a wonderful experience with a driver, you can leave them a good review so others will want to work with him or her. Likewise, if you have a driver who was rude or made you feel uncomfortable, you can let others know.
Lyft is available for use 24/7, in an instant. Because you can immediately schedule a ride, the company does not allow you to reserve drivers in advance.
Lyft offers a lot of different vehicle options for you to customize your ride experience. Check out this list:
In addition to all of these options, Lyft is working to integrate self-driving cars into its service fleet. As the company is adding self-driving rides in phases, they are currently only available for riders in Las Vegas.
Don’t worry. Users don’t have to use this type of ride. If a customer would prefer to try the experience, they can opt-in through the Lyft app or website. Additionally, self-driving cars will have a well-trained pilot and copilot, both human, at this stage in the process.
The hiring requirements for Lyft seem to be a little loose. Generally, the background check goes back seven years. The company policy may allow hiring drivers who have DUIs or other major traffic violations on their driving record after seven years. The seven-year policy also applies to those convicted of violent crimes and sexual assault. While we understand that people make mistakes, it seems a little lax to let people who have had a DUI drive you around.
Each Lyft driver uses his or her own car for driving clients, which can limit car make/model options. In most cities, the car must be newer than 10 years old. Other cities have more strict regulations.
Like most taxi or peer-to-peer transportation network companies, Lyft is only available in a limited area. It's great if you need to go somewhere in a big city, but isn't a viable option for people living in many small cities.
If you live or work in the Lyft coverage area and need a one-time pickup or recurring ride, this is an excellent choice. The mobile app is easy to use. We like that the service shows you how many minutes you have to wait for pickup, and allows users to select a driver. This is especially helpful because you can see each driver's rating. As a Lyft passenger, you are in control of who will be driving you, adding a little more peace of mind.
We also love Lyft's low cost. Although cost changes from city to city, on average, a rider will pay less money for your Lyft than you would for a taxi fare.
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