Car2Go Logo
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23 User Reviews

3.2

Overall Score

LAST UPDATED: September 18th, 2020

As a subsidiary of the Daimler car company, Car2Go has been offering Mercedes-Benz and Smart Fortwo cars for easy-access rental since 2008. Patrons who don’t have a car, but need to get from point A to B can rent a car for minutes, hours, or even the full day.

Car2Go cars are parked throughout service areas, so renters can pick up a car near them whenever they need it. A membership card and PIN number provide access to vehicles, while a ratings/review system helps to keep the cars looking clean and professional. Fees include insurance and a prepaid gas card. Car2Go cars are part of an ever-growing industry of car sharing. 

Keep reading for pros and cons, plus Car2Go reviews from real users.

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The Good

  • Simple Rental Process
  • Insurance
  • No Late Fees
  • Ratings and Reviews
  • New Collaboration

Simple Rental Process

Car2Go has cars all over, so users can reserve a car 30 minutes in advance, or they can just go to an available Car2Go vehicle near them. Cars open with a special membership card. A PIN is entered to unlock the car, and then renters can access the navigation and keys. When drivers are finished, they can simply park the car in an approved designated parking spot in their area. Reservations can be made on the Car2Go app or website.

Car2Go has a great system for giving members access to vehicles quickly. While registering might take longer than with other car sharing companies, the ability to access available cars with a simple membership card is a convenient perk.

Additionally, the ability to end rental times without returning the car to its original location (users park the cars in approved areas instead) cuts down on rental time and is just convenient. The mobile app makes reserving and renting a car convenient, so renters can gain access to their ride quickly.

Insurance

Every member of Car2Go is covered by insurance during the rental period:

  • Liability Insurance
  • Collision/Comprehensive Insurance
  • Uninsured Motorist Insurance

Personal Injury Protection is not by Car2Go. Insurance details vary by state. The deductible is $1,000. 

No Late Fees

Unlike many other ride-sharing companies, Car2Go does not have any late fees for returning from a trip later than expected.

Ratings and Reviews

The Car2Go app has a ratings and reviews system in place to make sure that all cars in the fleet are adequately neat and clean. This monitoring effort helps renters to have a positive experience.

New Collaboration

Car2Go is partnering with BMW’s DriveNow service to form Share Now. This was announced in February 2019. More details to come. 

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The Bad

  • Rates
  • Mileage Limits

Rates

While Car2Go offers rates by the minute, hour, and day, it does not have the cheapest hourly or daily rates on the market. 

Car2Go is a Daimler company. Only Mercedes and Smart fortwo models are available. Finally, while it is certainly not the only company to do this, Car2Go charges a one-time $5 application fee, which some other companies don't require. 

Car2Go has no annual or monthly fees, but charges a $1 Driver Protection Fee for the first 90 trips of a year. 

Rental rates vary but start at an hourly rate of $15+ and a daily rate of $80+, depending on the model. Car2Go fees include the following services: 

  • Gas card
  • GPS
  • Parking (Rules vary by city)

Mileage Limits

Car2Go rental cars are allotted 150 miles per day. Exceeding this amount will result in a $.45 charge per mile. We could not find a limit to the number of days you can rent a car with Car2Go.

Each trip must start and end within a designated Home Area. 

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The Bottom Line

For customers that use the sharing service somewhat often, who are in a location with many Car2Go vehicles, and for who are looking for convenience over style, Car2Go is a solid car sharing option. 

Consistently using the sharing service often justifies the initial membership fee, and living in a Car2Go-heavy location makes this service worth the investment over time. 

Residents and visitors can drive a Car2Go rental car in the following U.S. locations:

  • Austin
  • Chicago
  • Denver
  • New York City
  • Portland
  • Seattle
  • Washington, D.C.

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Star Rating

1.4

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23 Reviews

Review Breakdown

5 grade

4%

4 grade

4%

3 grade

4%

2 grade

0%

1 grade

87%

Sentiment Criteria

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Quality

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Teresa Austin, TX

During the summer in Austin, it is impossible to get into cars that aren’t parked in the shade. When the screen overheats- which happens ALL THE TIME-the display doesn’t work, and you can’t see the code to unlock the car. And that is the ONLY way to unlock it. Customer service is not able to do anything to unlock it remotely, so you’re left taking your chances with the next car (and the next, and the next).

2 years ago

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