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As a subsidiary of the Daimler car company, Car2Go has been offering Mercedes-Benz and Smart Fortwo cars for easy-access rental since 2008. Patrons who don’t have a car, but need to get from point A to B can rent a car for minutes, hours, or even the full day.
Car2Go cars are parked throughout service areas, so renters can pick up a car near them whenever they need it. A membership card and PIN number provide access to vehicles, while a ratings/review system helps to keep the cars looking clean and professional. Fees include insurance and a prepaid gas card. Car2Go cars are part of an ever-growing industry of car sharing.
Keep reading for pros and cons, plus Car2Go reviews from real users.
Car2Go has cars all over, so users can reserve a car 30 minutes in advance, or they can just go to an available Car2Go vehicle near them. Cars open with a special membership card. A PIN is entered to unlock the car, and then renters can access the navigation and keys. When drivers are finished, they can simply park the car in an approved designated parking spot in their area. Reservations can be made on the Car2Go app or website.
Car2Go has a great system for giving members access to vehicles quickly. While registering might take longer than with other car sharing companies, the ability to access available cars with a simple membership card is a convenient perk.
Additionally, the ability to end rental times without returning the car to its original location (users park the cars in approved areas instead) cuts down on rental time and is just convenient. The mobile app makes reserving and renting a car convenient, so renters can gain access to their ride quickly.
Every member of Car2Go is covered by insurance during the rental period:
Personal Injury Protection is not by Car2Go. Insurance details vary by state. The deductible is $1,000.
Unlike many other ride-sharing companies, Car2Go does not have any late fees for returning from a trip later than expected.
The Car2Go app has a ratings and reviews system in place to make sure that all cars in the fleet are adequately neat and clean. This monitoring effort helps renters to have a positive experience.
Car2Go is partnering with BMW’s DriveNow service to form Share Now. This was announced in February 2019. More details to come.
While Car2Go offers rates by the minute, hour, and day, it does not have the cheapest hourly or daily rates on the market.
Car2Go is a Daimler company. Only Mercedes and Smart fortwo models are available. Finally, while it is certainly not the only company to do this, Car2Go charges a one-time $5 application fee, which some other companies don't require.
Car2Go has no annual or monthly fees, but charges a $1 Driver Protection Fee for the first 90 trips of a year.
Rental rates vary but start at an hourly rate of $15+ and a daily rate of $80+, depending on the model. Car2Go fees include the following services:
Car2Go rental cars are allotted 150 miles per day. Exceeding this amount will result in a $.45 charge per mile. We could not find a limit to the number of days you can rent a car with Car2Go.
Each trip must start and end within a designated Home Area.
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During the summer in Austin, it is impossible to get into cars that aren’t parked in the shade. When the screen overheats- which happens ALL THE TIME-the display doesn’t work, and you can’t see the code to unlock the car. And that is the ONLY way to unlock it. Customer service is not able to do anything to unlock it remotely, so you’re left taking your chances with the next car (and the next, and the next).
I had reach now for almost a year. No complains excellent customer service. Then they merged with car2go and I need to get a membership with them... What I nightmare. The worse customer service. I asked to talk to a supervisor and the guy just hung up on me. I have never been do unhappy
I joined Car2go when it first started. I was able to sign in. I didn't use the service and then some years later tried to get organized to use it. However I had changed my email address and my telephone number meanwhile. I called many times and they always sent something up to a higher admin. There was no resolution, no phone call after frustrated attempts, no real help. I have a great driving record, a great credit score and they couldn't make it happen for me. I am still trying one last time but am considering another company. The service was extremely poor. The people on the phone did try but couldn't make it happen.
Easy the worst company you will ever have to deal with. They "locked" my account because of a $17 balance they claim was rejected by my credit card company. Apparently they use a credit processing facility in Europe that looks suspicious to real banks in the US, so their charges routinely get rejected. I gave them two different credit cards, neither of which they claimed "worked." Customer service is a joke: it takes 2 weeks for them to acknowledge that a charge has been rejected, they insist I call my bank to accept charge from their crappy credit card processing unit. Tried to cancel my account, they tell me they won't without $17 balance paid, which gets rejected over and over again. Worst company to deal with for all eternity.
When I first joined car2go three years ago the service was fantastic. Cars were generally available in all areas of Vancouver, BC, and any time I called customer service I got results right there on the spot. Fast forward to the new car2go I guess since the sharenow merger, and it's a 100% opposite experience. My account has been 'locked' for 3 months due to having a balance, which is absurd since there was a card attached the whole time. I changed cc almost 30 days ago to one I now use primarily and it's still locked, the balance still not paid, even though I've called customer service 3 times and re-entered the payment information several times just to be sure. I'm at the end of my patience with this, and although the last customer service rep was as helpful as he could be, if this doesn't result in an unlocked account I will be leaving car2go for good. Seems like I'm not the only person having issues like this, so obviously something is terribly wrong at the company.
Complete Rubbish. I have been trying to cancel my Car2Go membership for months - and keep getting the run around. They have been charging my credit card unnecessarily and when I brought this to their attention they said I had to "prove it." I provided the documents, received a limp apology and they said they would refund the erroneous charges... take a wild guess... that has yet to happen. Absolutely do not recommend. Avoid at all costs. Their customer service is horrendous.
Car2Go policies are terrible. I’ve spoken with customer service now 5 separate times and each time the service rep was trying hard but the company maintains terrible anti-customer policies like 1) the reps can only stay on a call for three minutes and then it cuts off (obviously because they are too cheap to pay people for a 4 minute call. 2) the reps have no power to do anything. They are just there to read you the anti-help policies. So stupid for Car2Go- when the overall concept of the service seems so good. I wouldn’t know. I haven’t been able to use a car yet because the technology on their app is so automated that I can’t try the service. After a customer service call you get a survey which asks you “if you had a small business would hire the person who helped you?” And it’s only a Y/N reply. So after the owners of Car2Go decide NOT to help customers - they force you to throw their employees under the bus. So sad. Wake up Car2Go. You’ve got good people. Let them do their job.
Best car rental experience ever!!! I rented the car all day and went to meet family I’d never met before. The car I picked was all gassed up and I didn’t have to deal with a gas station! That alone was worth the money. Had the car from 8:15AM to 5:45PM and all that for less than $95. Fabulous!!!!
Car2Go in DC deliberately provides vague and disingenuous rules and policies around parking tickets because ALL parking spots in DC are either: 1) metered; 2) zoned for residential parking with a 2 hr limit; 3) restricted time during rush hours. If DC parking cops feel like ticketing a Car2Go, which they regularly do, the last driver pays for the ticket. Car2Go has yet to work out a deal with DC city parking enforcement, and customers are regularly burned as a result. Not worth the risk.
New to car2go and had awful experience: - 1st car: Didn't even move the car as the hand break was pulled up so hard I could not get it to unlock. After calling customer service, I was told to find a different car. I was charged for the rental and never refunded. Despite multiple calls and e-mails - 2nd car: Noticed that car drove funny but didn't think anything about it. After driving 45 minutes outside the city, a light appeared on the dashboard, saying that the ABS system was inactive. After stopping at a gas station and talking to a customer representative, I was told to drive it back to the city as this issue could impact the breaking. You can imagine my stress level. Not only was I afraid to drive the car back, but it also took me 45 minutes to get the nearest car. This resulted with us missing our daughter's soccer game. I was also told that I would get a "significant credit" for all my troubles. Instead, I was charged again and never refunded, despite multiple calls and e-mails. This company's customer service is absolutely awful and not worth the trouble.
i like the idea and it is super helpful but the customer service is unbelievably terrible. I've actually never dealt with more unhelpful representatives, and that is saying a lot because I do insurance billing. car to go is actually worse then health insurance claims. I've been locked out of my account and trying to get it going for three weeks. I am too tired to go into the details of all the problems with it- they didn't even send me an email telling me my account was blocked so I ended up stranded. They don't answer their customer service emails. I'm trying to look on the bright side- its better for me to just get on my bike and save the money. I can't support a company that is this hard to deal with.
I rented from car2go about 3 weeks ago, at first it was all fine & dandy because the car was foreign, nice and clean. but when my time was up I was very confused as to where to park the car. at first there was a park near my home so I parked there and then the app started to give me trouble so I reached out to customer service the customer service representative that was on the phone was very uneducated and made it very unclear on what I should do, I had to repeat myself to her more than five times (which obviously stalled more and more time because the more time i waste the more money i owe) she finally told me that the closest park is almost 10 miles away from my home which was very very inconvenient for me, so I had to tag along my mother and then we drove very far to park the car and then we had to call a Lyft just to take us all the way back home. when I was done i checked to see how much I owed they told me I owed almost $100 this app Car2Go is very very expensive I wouldn't even recommend it. I will recommend Avis or Enterprise any day over Car2Go. Fast forward to today I happen to check my car 2 go account and they informed me that I owe an outstanding balance so I need to reach out to customer service. I called customer service today and the lady told me that I owed an outstanding balance of $89 I asked her how do I owe an outstanding balance when the money was already there in my account the day that I parked the car at its home, she informed me that they did not know I had money in my account, she asked me to verify the last four digits of my credit card number I told her "NO" and then I hung up the phone and canceled out my car2go account I would not ever recommend this app to anyone else. They suck!
Have used car2go a few times and didn’t have any major complaints, nice cars, typically convenient and cheap. However, I got locked out of my account for insufficient funds, but when I called to get it cleared up, they said it would take 3-5 days for the process to go through. 2 weeks later I have called and emailed and nobody has fixed the problem or even tried. Awful customer service and they obviously don’t care about keeping customers or making money
This is the most expensive option for getting around town. You're advertising for them driving too, and they treat their customers terribly. Was with a friend driving. Had an issue with the car so we pulled over. Closed out the rental. Called customer service about the issue to which they said they'd escalate it to member services and then LOCKED THE ACCOUNT. For no reason they locked us out of the car and we couldn't rerent. We were also in the middle of nowhere, off the highway and it was 101 degrees. They never told us just calling to ask questions would lock the account. We called back and after 7 min on hold we're told nothing they can do, account is automatically locked when there's a claim on an account.. Also they knew it was hot and we were stranded from the first call and were never told that the account would get locked and that we could rerent. Crazy experience. I was shocked. Will never rent ever again
I have been renting from Car to go for about a year. The past three times I have rented the care has been low on fuel, requiring me to go to a gas station and pay out of pocket for gas although that is supposed to be included in the fees. Yesterday, I rented a car--again low on gas. It ran out of gas on the way to the station. The car couldn't be pushed to the side of the road, so I was forced to put on hazards and sit on a busy road while I tried to contact the Car 2 Go staff. They offered conflicting and unhelpful suggestions--such as put it in reverse and try to back up--recall I'm on a very busy street with a lot of traffic. It was unsafe to get out of the car, let alone try to reverse it into busy traffic. A police officer arrived and called for a tow truck. The customer service rep couldn't tell me what I was to do--end the rental, stay with the car, or leave the car. I left the car. I later asked for a waiver of the rental fee, Car 2 Go told me "You will be responsible for the rental invoice as the rental was successfully used before the vehicle ran out of fuel due to negligence." This is blatantly ridiculous. Rent me a car without enough gas, then charge me for it when I run out of gas, AND call me negligent? I am canceling my car 2 go account and will strongly denounce them to anyone who is seeking a car sharing company.
really bad experience, they offered me free minutes to try, then they made me pay with a trick! Thieves
We constantly get these cars parked on our street or in front of our house and sometime for weeks on end. This is ridiculous! So frustrated with this company and their cars staying in one place for weeks and the company doesn't even car about what it does to anyone except themselves! I wish they would ensure the cars would be moved in a timely basis.