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Carvana

Is This Your Business?
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221 User Reviews

6.9

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Carvana is an Arizona-based online-only car sales company with an inventory of 17,700 certified pre-owned cars.

Users browse, shop, and even finance and purchase their car online, without visiting a car dealership. Payment is accepted via checking or savings account ACHs or cashier’s checks. Although this is an online purchase, you can’t pay with a credit card. You also have the option of buying a car with Carvana or third-party financing.

Prices are often below Kelley Blue Book value, and the company offers a hassle-free purchase process with haggle-free price for each vehicle. There are no hidden fees. Each car is shown with an “out-the-door price” transparently displayed for each vehicle listing. This price includes the following:

  • Sticker price
  • Local taxes, title, registration (from your zip code)
  • Any extras, such as extended warranty, gap coverage, and delivery fee

Carvana service areas:

  • Alabama — Birmingham
  • Arizona —Tolleson, Tucson
  • California — Bakersfield, Fresno, Los Angeles, San Diego, San Francisco, San Jose,
  • Sacramento
  • Colorado — Denver
  • Connecticut — Hartford
  • Florida — Jacksonville, Miami, Naples, Orlando, Tampa
  • Georgia — Atlanta, Augusta, Columbus, Macon, Savannah
  • Illinois — Chicago
  • Indiana — Fort Wayne, Indianapolis
  • Kansas — Kansas City
  • Kentucky — Louisville
  • Maryland — Baltimore
  • Massachusetts — Boston-Danvers, Boston-Norfolk
  • Michigan — Detroit, Grand Rapids, Lansing, Flint
  • Missouri — St. Louis
  • New Jersey — Delanco, Newark
  • New Mexico — Albuquerque
  • New York — Albany, Binghamton, Buffalo, New York, Rochester, Syracuse
  • Nevada — Las Vegas
  • North Carolina — Charlotte, Greensboro, Raleigh
  • Ohio — Akron, Canton, Cincinnati, Cleveland, Columbus, Toledo, Youngstown
  • Oklahoma — Oklahoma City
  • Pennsylvania — Allentown, Harrisburg, Lancaster, Pittsburgh, Scranton-Moosic, York-Hanover
  • South Carolina — Charleston, Columbia, Greenville, Myrtle Beach-Conway
  • Tennessee — Chattanooga, Knoxville, Memphis, Nashville
  • Texas — Austin, Beaumont, Blue Mound, Corpus Christi, Dallas, Houston, San Antonio
  • Virginia — Richmond, Virginia Beach
  • Washington D.C.
  • Wisconsin —Madison, Milwaukee

Customers have a couple options to complete their Carvana Experience:

  • Pick it up at a local Carvana Vending Machine location (listed below).
  • Fly and drive it back. If you live outside of the extended service area, you can fly, with a one-way ticket to a Vending Machine location. Carvana will arrange to white glove ship your car to the Vending Machine you choose. Then, you pick it up and drive it home. The company will even reimburse you up to $200 for your flight expenses.
  • Meet within the local radius. They can help find a local mutual meeting spot. Reduce your delivery fee allow you to pick a specific day and time. No waiting around for direct delivery.
  • Direct Delivery Process. If you live outside the local area, a third-party delivery company will bring it to you, for a non-refundable $399 fee. It takes an estimated 5-15 business days. If you do opt for direct delivery, you will get a Registration Box with paperwork and temporary license plate via FedEx before your car arrives. To help you get your car registered before the temporary plates expire, the package even comes with a return label. Users should know that shipping is on an uncovered trailer. So, though your new car may leave Carvana in perfect condition with a fresh wash and wax, it might arrive a little dirty. A $50 gift card in your registration box to buy the first car wash or tank of gas.

When you make a purchase on Carvana, buyers still take a 15-20 minute test drive upon either delivery or pickup.

To emphasize the easy, introvert-friendly, pressure-free experience, each pickup location is referred to as a car vending machine rather than a dealership. Carvana Vending Machine locations include the following:

  • Atlanta
  • Austin
  • Birmingham
  • Charlotte
  • Frisco
  • Gaithersburg
  • Houston
  • Indianapolis
  • Jacksonville
  • Nashville
  • Orlando
  • Philadelphia
  • Raleigh
  • San Antonio
  • Tampa
  • Tempe
  • Warrensville Heights

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The Good

  • 100 Percent Online Buying Experience
  • High-Quality Inventory
  • Return and Warranty Policies
  • Sell or Trade-In Your Car
  • Carvana Financing

100 Percent Online Buying Experience

With Carvana, a new car can be fully purchased online at your own pace through the site. The site offers an online showroom-type experience with a unique HD 360-degree photo experience for every vehicle — with interior and exterior images of the actual vehicle listed.

While shopping, each car profile includes a free CarFax vehicle history report. You can also compare it to other models in your area. With an account, you can save favorite vehicles or a search that you commonly run. This online-only experience will be a plus for anyone who wishes to avoid a high-pressure sales experience.

High Quality Inventory

Carvana is very selective about the cars they choose to sell. Less than 10 percent of cars appraised are selected for the site.

All of the site’s inventory are Certified Pre-Owned vehicles and are put through a 150 point mechanical inspection. Additionally, vehicles that have been in a reported accident or have had structural or frame damage are never accepted.

The inspection process includes an oil change and a new coat of paint, wax, and seal. The company even suggests that you take your car to a certified mechanic to check it out during your test own period if you want.

Return and Warranty Policies

7 Day Return Policy

Although you aren’t truly purchasing a car sight unseen because of the online 3D showroom experience, you can still get peace of mind from Carvana’s return policy. Whether you pick up your car at a Carvana Vending Machine or you have it delivered, everyone gets a seven-day probationary period, which they call a Test Own. If you aren’t satisfied for any reason, you can cancel the purchase. Just contact customer support before 5 PM EST on the seventh day from your pickup or delivery.

Carvana will contact you on the sixth day to check on your satisfaction. If you’re not happy, they will pick it up and issue a refund.

There are a couple of things that customers should know about this policy:

  • 400-mile rule. Your test period comes with 400 free miles. If you go over that, you can still return the car, but there is a $1/mile fee.
  • Non-refundable Delivery Charge. If you had direct delivery because you live outside the local market, the $399 delivery fee is the only thing that won’t be refunded.
  • You can return or exchange the vehicle. You can even do up to two exchanges with week-long test drives. If you receive a third, then you forgo the chance to exchange it.
  • If the car has any modifications or damage, it can’t be returned.

100 Day Limited Warranty

Each purchase comes with a 100 day/4,189 mile Worry Free Guarantee through SilverRock, which covers basic and powertrain components. Carvana found that most people drive 41.89 miles on average in a given day, so the warranty is meant to actually last the average driver the full 100 days.

You can also opt for an added Extended Carvana Care warranty for an additional fee, if it’s offered on your vehicle.

Both warranties include roadside assistance and customers can contact customer service to add the extended warranty during your seven-day test own.

Sell or Trade-In Your Car

If you live in a local area or can meet in one, you can trade-in or sell your car to Carvana. You can fill out a quick appraisal online to get a no-haggle offer.

The company even hangs on to your trade in for the 7-day guarantee period, in case your new car doesn’t work out. However, if you did drive over 400 miles, you will have to pay the mileage fee before getting your trade-in back.

No trade-ins if you live outside the local area and get direct delivery.

Trade-ins don’t have to be up to Carvana’s rigorous quality standards. They just have to be able to safely do a test drive during the appraisal appointment, have a working odometer, and be newer than 1992.

Carvana Financing

Carvana offers its own car loan financing, serviced by Bridgecrest. Users can set financing terms with interactive dials and upload a few documents to complete their financing offer. You can even sign online.

Minimum requirements for financing:

  • At least 18
  • Make at least $10,000 yearly
  • No active bankruptcies

Although bad credit is accepted, approval is based on your credit history, annual income, and how much the vehicle costs. After you fill out a basic application for pre-approval, you will be able to see your personalized financing terms and monthly payment under each vehicle listing. Pre-approval is good for 45 days and only does a soft credit inquiry.

Once a customer chooses a car and selects to go forward with the buying process, then a hard credit check will be performed.

Check out our review of Carvana Car Loans.

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The Bad

  • Delivery Fee
  • Single-Buyer Financing
  • Possible Delays
  • No Negotiation Policy
  • Third-Party Delivery

Delivery Fee

Carvana isn’t quite everywhere yet. If you live outside of a local delivery area (listed above), then you can choose to fly to pick it up and drive it back or pay for direct delivery, which costs $399.

While the fee is not a part of the actual car purchase itself, it can be included in your financing.

Regardless of how you take possession of the car, you are still eligible for the seven-day money back guarantee. The only catch is that if it was a direct delivery, the $399 fee is not refundable. Additionally, it can take 5-15 days for the car to be picked up. If you want to exchange for a different car, the first vehicle has to be confirmed as picked up before you can order another one, so you will be left waiting for a little while.

Single-Buyer Financing

While it is convenient that Carvana offers its own financing, it doesn’t allow anyone to co-sign with you. If you need to have a co-signed loan, then you can still shop with Carvana, but you will just have to finance through a third party option like a credit union or other lenders.

Possible Delays

If you live outside of the local area, it can take a bit to get your car due to unexpected delays like transportation or weather issues.

Additionally, before your car is loaded up to be delivered to you, a pre-delivery inspection is performed, including a test drive. If any cosmetic or mechanical issues are found, there may be a delay while they fix it.

If there are any delays, a customer service rep will contact you and you will get updates via email, phone, or text.

No-Negotiation Policy

Carvana is a haggle-free company. Cars are competitively priced and free of dealer or document fees, but also set prices are non-negotiable.

If you are the type who would like leeway to negotiate your trade-in, this is not the place for you. As part of the company’s effort to provide a hassle-free experience, after you fill out the online appraisal, that is your final offer. There is no price matching or haggling for a trade-in credit value.

Third-Party Delivery

While it is clearly great to deal with Carvana and its customer-first policies, it is hard to say what the delivery experience will be like with its local delivery partners across the country.

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The Bottom Line

Carvana is an e-commerce platform that offers an easy car buying experience for people who don’t want to play games when car shopping. A technology friendly business model lets users avoid talking to any salespeople and truly buy a car online, even down to the auto loan. This is the car website that many used car shoppers have been dreaming of.

Honestly, the only reason why we were able to find “Bad” things about buying a car online with this company is because the site’s online FAQs are so transparent regarding the company’s standard procedures and customer service policies.

Most other car finders will not have the same types of cons because they do not offer a full-service experience.

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User Reviews

Star Rating

2.2

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221 Reviews

Review Breakdown

5 grade

21%

4 grade

5%

3 grade

5%

2 grade

10%

1 grade

60%

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Chavin Lewis Englewood, OH

Carvana sold me a car that was already sold. I purchased a vehicle with Carvana on July 13th to be delivered on July 18th. My bank requested images of the title on the same day before they could verify funding. I received multiple calls from Carvana representatives over the next few days saying that I needed to submit my bank method of payment or my delivery date would be pushed back; each time I explained my bank was waiting on Carvana. On July 17th, I received a call from Montel who said that my delivery date would need to be pushed back by no less than a week because they still hadn't received verification of my lender funding method. I informed him just like everyone else that my bank was waiting on Carvana. So, he looked into the matter and called back letting me know that the vehicle I purchased had been sold at an auction on June 30th. To make matters worse, I was only offered a $250 check for the inconvenience, if I kept a vehicle past the 7 day money back guarantee date.

5 days ago

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Bob Reedsburg, WI

If I could give Carvana a negative score I would! The delivered a 2019 Honda Accord, with 13k miles on it, dirty inside and out!”. Stains on passenger and back seat. Tires worn and a big scuff underneath the passenger door. Took it to the local garage to check oil and other fluid levels and the washer fluid was almost empty. TPMS went off and needed to recalibrate it. Took it to the freaking car wash and got a bath because the seal on the windshield was broken and water flooded into the passenger compartment and the head liner! Scheduled a return… what a nightmare! They said they’re bringing back my trade and picking up this piece of crap on Monday but it looks like the paid off my trade before the 7 day evaluation period has completed. Waiting to see what happens Monday and to see if they actually keep their word for a change. They may bring back my trade but I have know idea who owns it at this point.

4 weeks ago

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Review Source

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Traci Nakhon Sawan, 60

I found the car that I drive now from Carvana. The process was easy and the employees were very helpful. They cooperated with me and were patient even though I had many questions.

3 weeks ago

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Aaron Nielsen ,

I recently purchased a 2017 Lincoln continental reserve from Carvana. I have to say this was the easiest, stress less car buying experience I’ve ever had. It took about a week from picking out a car online to the contactless delivery right to my front door. Everyone was professional and courteous through the entire process. My new car arrived on time as planned and described. Completely detailed clean and in exact condition as described. The delivery person was professional and courteous. Overall I am very pleased with the purchase of my new vehicle through Carvana and would definitely do business with them again. I highly recommend the Carvana buying experience to anyone in the market for a vehicle.

5 months ago

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Tiffany Honrada Fort Walton Beach, FL

So, when I first signed up to buy a car with Carvana, I was excited about how easy it seemed. The price and interest rates seemed high compared to Kelley Blue Book and Edmunds predictions, but I had no working vehicle and was stressed to the max, so I went with it. Once I completed the sale online, I was contacted almost immediately and had everything confirmed and had a confirmed delivery for 10 days from the day I purchased the vehicle. After this I had contact from staff several times either over the phone or via text and email confirming my purchase and delivery. I spoke with someone over text regarding my autopay settings and was sent a link to update them but then explained to the person that I wished to do so after my down payment was taken out as I wanted my payments to come out of a different account and was told that was fine and to use the link whenever I needed to. So, the day finally comes, and I leave work early to go pick up my car about 30 minutes away as they said they could not deliver it to my house because it was outside of their delivery radius (not what the commercials say, but ok). I had a friend take off work to take me. We arrived about 10 minutes early and after waiting for 15 minutes, I tried calling customer service as no one had shown up yet. The wait to speak with someone was 30 minutes and I was put on hold and then the call was dropped, so I had to call back again and wait another 30 minutes for someone to pick up. I decided to send a text during this time to see if I could get an answer from someone quicker and was told via text that my vehicle was somehow opened back up for sale when the autopay link was sent (I was not notified at all and had a text the day before and 3 days before about my delivery) and was currently already being sold to someone else. After being put on hold again and having my call dropped for the second time, I called a third time with still no vehicle in sight. After being on hold for an additional hour and 15 minutes (now almost 2 and a half hours on hold), I finally spoke with a manager who said that even though I had signed contracts and purchased insurance on this vehicle, there was “nothing” they could do and he could help me search for another similar vehicle with the most he could offer for their mess up being $500. At this point I was done as it was 8pm and I was emotionally and physically drained. I called back the next day, on hold again for another 30 minutes, and spoke with another manager who offered me the same thing and said there was nothing they could do. I then found a vehicle that was the same year with 7k more miles and was advertised as having a better trim but was priced $1k more so I asked why it was so much and they explained that it was an in-depth process to their pricing and they couldn’t negotiate. So, at that point I just needed a vehicle and decided to go with that one since I could get it within a few days. I purchased the second vehicle and was told it would be another week until I got it delivered. I was going on 2 weeks without a car as a single mom, so I asked if it could get delivered sooner and was told no, not even as a courtesy to their mess up. So instead of getting it delivered I took a day off work, bought a $100 bus ticket, and rode it for 17 hours to get my vehicle. Everything went pretty smoothly when I picked up the car, they even threw in a $50 Visa Gift Card as an apology which was a nice gesture but felt like a slap in the face after having to spend much more to get a car that I didn’t even originally want. A few days later, I was trying to figure out the Bluetooth in my car (which they had advertised it as having) and noticed that not only did the car not have Bluetooth but it was not even the same trim they had advertised it at. The trim I had was priced a whole $2k lower than the trim they advertised it (and sold it to me) as. I called immediately and was told they would look into it. I was called a few hours later and offered a $500 apology check for my experience and was told that they were still looking into the pricing. I was called the following day and told that the price was correct it was just the posting that was wrong even though all data and research proved the price was not correct. Needless to say, I will never do business with this company again and will speak out against them as often as I can. They do not try to work with you or be flexible and if they mess up, they make very minimal attempts to fix it. They are a heartless company who’s only goal is to make as much money as possible regardless of who it affects. Please do yourself a favor and go with someone else.

1 month ago

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PERRY Tulsa, OK

I HAVE HAD A WONDERFUL EXPERIENCE WITH THEM. I ORDERED THE CAR ON A SATURDAY THEY APPROVED ME ON A WEDNESDAY AND GOT THE SUV THE FOLLOWING FRIDAY. THE ONLY THING IS IT WAS SUPPOSE TO COME WITH 2 KEYS AND ONLY RECEIVED ONE, BUT THEY PUT IN AN ORDER WITH THERE WARRANTY PLACE AND THEY NOTIFIED ME THIS MORNING THAT THEY ARE WORKING ON GETTING THE SECOND KEY FOB FOR ME. THIS WAS A GREAT WAY TO BUY A CAR. I EVEN REFERRED MY SON AND HE WILL BE GETTING HIS CAR THIS THURSDAY SO HOPEFULLY HE HAS THE SAME EXPERIENCE AS ME.

5 months ago

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Rhonda Chapman Tampa, FL

I was skeptical!! I was impressed with the entire process!! I had one car delivered and decided to not keep it (nothing major..just a few minor items I didn’t want to deal with)...had a second car delivered...love it, plates came right away!!! The easiest and most amazing way to purchase a car!!! Don’t let some of the negative people change your mind!! They are sooo professional and easy to work with!!!

5 months ago

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Nick Natz Falls Church, VA

The worst thing about car buying is all of the worry behind such a big purchase. After having received/purchased three cars before the car I just purchased on Carvana, there was always the worry that the car was going to have something wrong, and that the salesman was trying to rip you off. This was not the case with Carvana. Their website was very easy to use and gave a very fair price (I compared with other websites such as CarGurus), and they not only supplied a plethora of pictures, but also gave a interactive 360 degree view of the car with other features as well. They offered free delivery from where the car was at in Arizona, and the lady that dropped off the car at my house was right on time and very warm and helpful with all the questions I had, as well as guiding me through their process. If you are not satisfied with your car, they have a 7 day, 400 mile period in which they will take the car back free of charge with no fees, which also takes the stress out of this process greatly. After receiving my vehicle, it was exactly what their comprehensive inspection (where only 1 in 20 cars makes it through) and pictures looked like, if not better! I took it in for a 64 point inspection at a dealership, where it was problem free. Overall, I had an amazing experience with Carvana, and would recommend it to any family members and friends looking to buy a used car.

6 months ago

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Rex Richard Phoenix, AZ

I paid top dollar for a low millage SUV. It was a little dirty on the inside but appeared to run well and appeared to be in overall good condition. It was advertised as a "one owner" with 80,000 miles. Indeed the odometer indicated 80,000 miles but today we discovered the vehicles data computer shows it has over 4100 hours on the car. This many hours would be similar to a car with 150,000 to 200,000 miles and not 80,000. I called them and the first person coached me to be very angry as that seemed to get managements attention. I thought that was strange. After over an hour on hold, a supervisor finally picked up. He was short, rude, and said they don't verify milage and it was my problem. He said they would do nothing to remedy or even research the problem. After our called I called the Arizona DOT and got forms to file a dealer fraud claim against them. I further intend to contact the Arizona AG and file a fraud claim. A vehicle with 80,000 miles has a far greater price than one with 200,000 miles. Their gain was my loss as the difference would have been a vehicle of half the price. I will be posting this same review on Google and Facebook, including pictures of the milage on the odometer and the hours on the cars computer. Also a phone image showing the over an hour wait to be "blown off" by the supervisor who showed zero interest. BTW, I have two other cars both with more miles on the odometer and both showing just a hair over 2000 hours on the data computer. This would be a normal and expected number of hours for a car of 80,000 to 96,000 miles. (My other car has about 96,000 and just a little over 2000 hours). Odometer fraud is a crime. Apparently dealer fraud is common enough for the DOT to have a specific department to investigate it. I regret using Carvana and will never use a dealer I can not speak with face to face again.

2 months ago

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Eileen Kelly Belleville, NJ

Pros: Ease of use, shop from the comfort of your home, no haggling, good trade-in value Cons: Delivery is undependable, poor customer service I have purchased two cars from Carvana. The first car had a delivery delay in July 2020. I was disappointed, but since I had a car that I could drive, which I was trading in, I was understanding and figured it was just one of those things. I am in the process of buying a second car from Carvana. It is a 17th birthday gift for my twins. Got a confirmation email this morning that the car is on its way for delivery tomorrow at noon, as scheduled. A few hours later I get another email saying it's going to be delayed for a few days. My kids' birthday is tomorrow. This is beyond disappointing. I called Carvana and explained the situation but they said there was nothing they could do. I asked for money off and they offered me a whopping $100. I asked if I could go pick it up wherever it is but they said it hasn't even been inspected yet. Poor customer service and delivery dates mean nothing. I had been recommending Carvana to lots of people, but now that's 2 for 2 on not delivering on time.

5 months ago

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Mark Raezer Columbia, MD

I just want to say my car buying experience through Carvana from start to finish was great. I got the exact car I wanted in the color and trim options I wanted. In all honesty the car surpassed my expectations! The customer service was excellent and my delivery was even a half hour early. I couldn't be happier and plan to continue to do business with them in the future. Thank You for making my dream car come true!

6 months ago

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Flynnhaley Chicago, IL

Finding the perfect car can be stressful & very time consuming. All of my stresses were finally put to ease after calling Carvana customer service today & speaking with Jordan. He spent over an hour assisting me in selecting the perfect vehicle that met every one of my needs and wants. I will now be driving an even safer or more reliable car than I originally had chosen. Thanks to Jordan and his excellent service. I am beyond pleased with my decision and would recommend Carvana to all of my friends + family.

7 months ago

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Mark B ,

Sold my 2016 pilot within 1 day of contacting carvana. Was easier then dealing with the dealer.My dealer offer me $6,000.00 less then what caravan paid me. They showed up in 2 days on time with all the paper work and check in hand. They paid off the balance of my Pilot in a timely fashion. Closed the whole deal in 10 days. This is my new go to company .great job Carvana.

8 months ago

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Tom ,

Like a lot of people, I was skeptical about buying a car online, but because of the 7 day return policy I decided to give it a try. I found a truck that seemed like a good price for what it had on it so I began the application process online, which was easy. Carvana recently began a new policy for cash purchases. If the price is over $30k they take the money from your account 5 days before delivery instead of at delivery. That part had me hoping I hadn't made a mistake but the customer service reps (advocates) were great. They explained everything in detail and called me back when they said they would. I was looking forward to the vending machine experience but when I got there they said my F150 may not fit, but they tried to get it in there anyway. Turns out is didn't fit so I took it for a test drive and signed the paperwork. I kept the vehicle and so far they have been very communicative about the registration process. I had a great experience and would consider buying another vehicle this way.

11 months ago

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Matthew Wolfe Morganton, NC

over 180 days now since they delivered the car and I paid for it and still no title or state registration. They have lost and misplaced so much paperwork. They only make excuses. And customer service takes forever to get ahold of.

1 month ago

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Michael Verrilli Albuquerque, NM

Lofty Goals, Mostly Unmet After a few unfortunate experiences at car dealerships around Albuquerque, I decided to give Carvana a try. They advertise themselves as an alternative to the dealership and a new way to buy a car. This was again another unfortunate choice. On March 24, 2021 I preordered a car from Carvana. When I did so, the website explained that for a $100 down payment they would reserve and expedite the car for me. I also put in my car for a trade. For full disclosure, it does need an oil pump and they offered me $9800, which I felt was fair. This is when the problems started. After a week, I called them as there was no communication on their end about updates to when the car would be ready. The woman I spoke with stated that this has been an issue for several people she spoke with and would relay it to supervisors. I was offered few details other than the assurance that the car was in process and would be ready for the next steps soon. I was told that it was in detailing and that was one of the last steps. Another week passed and there was still no movement on the car. I called again and was told that not only did they not have any update, but that I would have to resubmit my car for another appraisal, as the seven days had passed since their first offer. On my side of the website, it said that the offer was good until April 22. When I spoke with them the week earlier, they confirmed that they saw it on their side as well and that I shouldn’t worry. Of course, they now offered me $800 less for the car. I would have traded it in immediately, but they would not let me proceed with the contract for the car I wanted. In the end they did honor their original offer, but it came at the expense of two hours on the phone and having to pick a different vehicle, as they for the first time told me that the reservation process is more for people who didn’t mind waiting up to a month or longer for a car. Although not thrilled with the car I chose, it was close enough. I scheduled a delivery date for April 13. On April 12, 24 hours before my scheduled delivery, I get a text from Carvana stating that my car is delayed and that I need to reschedule. The earliest they have is April 18. When I call for an explanation, they said the truck it was on broke down. They had originally told me that it was coming from Phoenix. They offered no explanation of where it was. I asked what they would do for me as this is another screw up on their side. I suggested that at this point taking $500 off the price of the car was fair, as this was what their mistake cost me between lost revenue and needing to scramble to find another car. Their counteroffer was $175. I said that I would take this, but they needed to understand this would result in a negative experience for me. After another couple hours on the phone, they suggested they would “meet me halfway” and offered $250. When I told them, this isn’t meeting me halfway, Bryan got very agitated and said I was being unreasonable and changing my request. Halfway as far as my calculations go is $337.50 (500+175/2). Of course, they wouldn’t budge. Bryan did promise that someone would follow up with me, and while he did call to confirm delivery, no one has ever followed up with me about my complaint. At this point I’m not even sure they’ll send the check they promised. Only thing I’m sure about is that underneath this review you’re going to see some moron reply, “Thanks for the review. Here at Carvana we strive blah blah blah blah. Give us a call and we’ll put you on hold for two hours.” This is a company that looks to save pennies today at the loss of dollars tomorrow. Even their hold music appears cheap, it’s four songs on repeat. Let me tell you as someone who has spent more than five hours on hold for this company, it’s infuriating. Before I even received my car they poisoned my car buying experience. In hindsight, if I did a little more research, I would have seen plenty of negative, one-star reviews. I know they are trying to expand into more markets, as I’ve seen a bunch of billboards up and around Albuquerque and this is absolutely the wrong way to do so. Every time I talk about my car, I’ll tell people I got it from Carvana and then tell them to never buy a car from Carvana.

3 months ago

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brooke blackburn ,

I bought my car in January 2021. The buying process and delivery was fairly simple and easy. Shortly after my car was dropped off I noticed there was a large area of paint missing on the front bumper. The vehicle inspection report only light scratches from normal wear and tear. And the Carfax had no reported accidents. I mentioned the discoloration of the plastic trim on the front end and it was dismissed. I sent a photo of the missing paint to the field advocate who dropped my car off, and she said the repair should be totally covered by the waranty and the warranty info was in my folder. The day after I got my car I packed it up to move from ohio to Arizona, it took 3 days to drive and then I spent the weekend moving in to my apartment. I just had a week off of work this week so I took my car to get looked at. The driver's side mirror was also damaged when I took possession of the vehicle. They covered the replacement mirror and replaced the engine idle stop/start switch which was also defective. When I picked the car up the guy at the dealership said it looked like the vehicle was in a front end collision. Which explains all of the messed up paint on the front end and the trim. And possibly the damaged mirror. I immediately contacted carvana to notify them as I had been told by one garage that the warranty would not cover paint. They said since I did not contact them within the first 7 days there was nothing they can do about the damage to the front end of the vehicle. I informed them that I had texted the field advocate with pictures on day one, which they said didn't count because that poison did not notify the correct department of the preexisting damage to the vehicle. So now I get to live with a wonky home garage looking paint job on the front end of my 40,000 dollar car, because I wasn't able toget my car looked at within 7 days while moving across the country. So I guess my point is. Their "thorough inspection" is apparently not thorough enough to see a crappy repair job from an obvious accident. So make sure you get your car to a mechanic ASAP for a real thorough inspection because if you don't get it in within 7 days you don't exist. Also, the car in the photos on the carvana site that I thought I was buying do not show the obvious damage to the front of the vehicle. So keep in mind if you buy, what you see is probably not what you're going to get.

4 months ago

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Naya Tallahassee, FL

Carvana is a nice website because it allows you to view various cars within certain criteria and buy that vehicle if you like it. I think another great part of this website would be the fact that they ship the vehicle to you and if you are unhappy they will also help with that. I think a downside would be not being able to see the vehicle in person.

5 months ago

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Cindy H Gilbert, AZ

So i have never actually bought a car from Carvana yet but i love browsing their site and seeing what is available. I feel it really gives me a good idea of what a fair price is for a used car. I also love that each listing comes with a free CarFax so you know a lot more about the car. I trust that more than talking to any used car salesperson. My friend bought her used van from Carvana and it was a great experience for her so that is why i started looking at their website. Even if i never get a car from them it is a great resource.

6 months ago

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Edie Douglas, MA

I bought a 2018 Jeep renegade, after two delays d/t truck issues I received the Jeep approx. 90 minutes ago! I love it! It has all the bells and whistles my 2011 Honda CR-V was lacking (o traded it). I love the color, it was 99.9% clean w/ the front passenger seat having a small stain and there was a very minor ding on the gas door. Carvana overall was awesome. Ryan who delivered my new car was very personable, professional and thorough. I learned a little about Carvana today through him, it’s very interesting how the company is able to make so many people happy. Only thing I am missing my referral cards and I’m told a carvana mug is typically in the new vehicle. However , I’m very happy with my vehicle and Carvana! I will never go to the dealer again! Thanks Carvana and Ryan

1 year ago

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Linda Glenn Lake Saint Louis, MO

I almost did not buy a car from Carvana because of reviews like this one on sites like these. Gosh, I’m glad I didn’t listen. I live in St. Louis which turns out to be a hub. Turns out the hub is like 10 miles away. Who knew? Anyway, I researched this company and process TO DEATH. I researched Carvana (including the business model) AND the best used cars to buy. And, I bought one....from Carvana. First, in regard to “transparency” (as referred to in this review), if you have a question... CALL THEM. It’s that simple. The customer service was amazing the few times I had questions and to verify things for the purchase (such as the down payment.) So, fyi, there is no “prepayment” penalty. I honest to goodness see no downside to buying from this company. The cars that I was considering to buy from Carvana were competitively priced to similar used cars available to purchase locally. I sat here and combed through what I wanted...obsessively. But we finally pulled the trigger and just had a Honda Civic EX delivered!!! 24,000 miles. Single owner. $14,200 loaded. There are not enough words to explain how happy I am with the purchase. There were scratches on the car that were all shown in the pictures on the Carvana site. There were no surprises. The transporter/contact was Katrina. She was SO SWEET! I’m pretty sure I hugged her 10 times. She was enthusiastic and smiled the whole time. She verified my husband’s identify and insurance and handed us the keys to test drive it. We returned with huge smiles on our faces. She quickly went over documents. WE GOT THE TITLE (I have read about many people having issues with this but it most definitely was not our experience.) I’m telling you what, I will NEVER go to another dealership. Everything was fair. The process exceedingly exceeded our expectations. We are taking the car to a Honda dealership to get it thoroughly checked over (like we would do no matter where we purchased a car from.) I could NOT be happier!!! My suggestions: Better pictures of the inside of the car. The ability to zoom in on the car, as well. Our car was exactly as expected, but I could never see the inside adequately enough. I definitely think the current “viewability” could be improved. But other than that, it was fast, easy, simple, exciting, and perfect. Zero problems. 10 stars! : )

1 year ago

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kristen Old Bridge, NJ

so I purchased a suv from carvana in December. it was delivered in two weeks. I had to change my date just to one day after the original which was completely fine with me. they called me 24 hours before letting me know of the delay so I wasn't upset or angry. the truck got delivered and I noticed battery acid all over the battery. they were quick to help out and fix it. the costumer service is on point. I then ran passed my registration temp plate. I wasn't notified that there was an issue until I called from my vacation on the beach. I was aggravated but then I got onto the phone with dave. he was so helpful and gave me every detail possible of the issue . thankful I was able to get someone so caring and helpful. the issue Is fixed and its all smooth sailing from here!!!! the truck is great! had more features then it said online which is even more of a surprise. also the fact they drop the truck off at your house is a huge bonus! I will absolutely be buying another vehicle from them in the future when I'm ready! if you hate car dealers and dealing with the back and fourth bs...check out carvana

1 year ago

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David Nashville, TN

I was initially skeptical about buying a car totally online. But, as I buy everything else online, it started to make sense. I know that "no-haggle" dealers ofter have higher prices that traditional dealers, so I went into it with that in mind. I did a lot of research. I found the car I wanted on Carvana's website. I cross-checked it at Edmunds.com and Kelly Blue Book to make sure the price was right, and it was fair. I applied for their financing (soft-pull), and was approved, though at a higher rate than what I probably could have got somewhere else; I just wanted to make the process smooth. I input information on my trade, easily, and they offered me an amount for my car which was very fair. I scheduled a pickup for 5 days later. I went to the "vending machine" and spoke to the friendly Carvana employee. Within 2 minutes, she had my information pulled up and gave me my giant coin to put into the vending machine. Upon inserting the coin, I could watch as the VM retrieved my car and, after 2 minutes of theatrics, deposited it into a bay where I could inspect it and drive off for a test drive. I drove it, inspected it, and found it to be satisfactory. I signed a few documents, the Carvana employee took 10 minutes to inspect and test drive my trade, and within 30 minutes, I drove home. NO haggling. NO predatory finance manager coercion. NO dealer bate and switch. NO sleezy sales people talking you into something you don't want. For this introvert, I will NEVER go back to the old way of buying a car! LOVE it and can't say enough good things about the whole process.

1 year ago

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Brianna hickman Elizabeth City, NC

I had an amazing experience with Carvana! I got to browse cars from the comfort of my bed with my dogs beside me. Upfront, I knew what my down payment and my monthly payment would be on all of the cars I was interested in, and the costs were reasonable for my credit score. From there, the experience was only made better by the excellent customer service I received over the phone and in person from my delivery driver! My car was dropped off clean and beautiful, and runs as expected. They also left some goodies in a Carvana tumbler cup for me in my new cup holder. Best car buying experience EVER

1 year ago

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Bob S Lansing, MI

Without exception, the BEST car buying experience I’ve ever had. I was so skeptical at first. After all, it’s a major purchase totally online, not table lamp I was buying. Everything went exactly and as smoothly as stated on the website. My 2018 Malibu LT arrived on time and was spotless. It was detailed to a degree that I’d never even had with brand new cars, much less a previously owned one. Super followup after delivery. I tell everyone looking for a car...go to Carvana. Make car buying simple for yourself. When I’m ready to make my next car purchase, I will not look anywhere else. I’m totally sold!!!

1 year ago

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Robin Allentown, PA

I LOVED my Carvana experience. I won't ever go thru a dealership again. Started my car research one year prior and narrowed down my car wants to specific years, make, model, and max mileage. I was going to go thru USAA car buying service (no hassle thru dealerships) after 4 bad dealerships that either tried to get me to switch out of the vehicles I wanted, one said they wouldn't accept my pre-approved loan thru USAA because they wanted me thru them, another tried to tack on 3k in extra dealer fees, etc. USAA had lots of vehicles but they all were at least 70 miles from me. Then I had a few friends suggest carvana! I took a few weeks to check their available cars before choosing one. 15 minutes of online time and 10 minutes of phone time later, I had scheduled my delivery. The car arrived on time a few days later, and the guy was awesome. He showed me the vehicle and it did match everything in the pictures. All blemishes were as shown, car was clean. I've now had it inspected. It does need new tires but the rest is great. It may be up to 45 days for plates but I was informed I will get a call before then. Honestly if this car didn't work out, you get 7 days to trial it. So yes if something happened I would just contact them and switch it out. No dealer would let you have time, let alone 7 days, to take it to a mechanic to have it checked out or to drive it like this. I'm so happy to finally have a good car experience.

1 year ago

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Kelly M Allen, TX

Fantastic experience buying a car. There is a wide selection of vehicles and their web site is very easy to navigate. I wish you could easily save your searches but whatever. I got a great deal on the exact car I was wanting, got to pick it up at the vending machine and the car actually looked better than it did in the photos. I took it to my mechanic during my 7 day test drive and he said it was "pristine" (his word). My wife and I love our new car and have been very pleased with pretty much everything. Just got notified that my new plates are in the mail so that should be the last element of the purchase. Next time we need a used car, we're checking Carvana first. We didn't have to be told things that were patently false by a salesman or hear "let me check with my manager" even once. Loved it.

1 year ago

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Dan C Hardy, VA

All around terrific experience. Customer service was incredible. Always answered my questions and concerns, were respectful and followed up when they said they would. I got a wonderful vehicle at a very fair price with none of the haggling, hidden extra fees or need to go trekking back and forth to a dealership. They also offered a generous price on my trade in vehicle. The van was delivered to my door at the time and date they had scheduled. They also took my trade in back with them at the same time. Lastly, the title and registration was handled by Carvana in a timely and expeditious manner. All in all, the ideal car buying experience. I will definitely use Carvana again for my next auto purchase.

1 year ago

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Makaylah French Waldorf, MD

From the start I was super skeptical about buying a car online. I mean we can get nearly anything online these days, but a car? That’s an investment, a lifestyle change, a credit score change. But in a world where I have little to no time to spend a whole day at a dealership negotiating price, protections, and amenities I felt out of options. From the SECOND I clicked buy this company has gone above and beyond. It’s super easy, none of the pictures or descriptions were lies, and they follow up literally immediately to ensure everything goes smooth. When I picked up my car from the vending machine it was like being a kid again! It was so fun to see my car being dispensed to me and displayed for me, and I spent all of 20 minutes from opening the door to driving off with my car. They troubleshot every issue I had within minutes and put EVERYTHING in writing. Too good to be true? Just wait! The best part was my car got delayed getting to the vendor, which happens in general, but they not only called and worked with me the whole way through, but I got a personalized card and two cute candles in the mail just thanking me for sticking with it through the issues! This company has got it down! They take care of their customers and I could not love my new care more! Especially because I didn’t have to spend an arm and a leg AND it was easier than buying groceries with coupons!

2 years ago

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Mourad Halim O'Fallon, MO

Let me start my review with this statement, NO MORE GOING TO A DEALER! This month my wife and I have to total loss, my car was in an accident and was declared a total loss, the week after my wife’s car lost the transmission and because of the age of her car, we have decided it was not worth the repair. At this point my Garage was empty, The very next day I looked for a car at the local dealer and complete the purchase same day, after a horrible 5 hours of hassles and negotiation, getting the car I was looking for but paying $5000 more than the advertised on their website, but I had to have a car that day! Next morning while at work, I logged in to Carvana.com, browse the inventory and found the car that I can buy for my wife. In less than 30 minutes I have my order completed, I included a full extended warranty and $1290 sales tax and the final price was only $3000 over the price of the car. I only made one phone call in ensure they received the driver license that I submitted online. I select the delivery date and time and that was it. The order was approved, and my wife’s car delivered on time. The car was exactly as described including temporary plate and registration. The return policy gave us a piece of mind, unlike taking a short test drive when buying from the dealer, with Carvana.com, I have 7 days/400 miles of a test drive. So since we just receive the car yesterday, we will enjoy it for 7 days and I am sure we will love it. Thank you Carvana.com YOU ARE A GENIUS

2 years ago

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Jenny Hawkins

I purchased my car 11 months ago. I must admit that I was very skeptical to make such a large purchase online, sight unseen, but they had just the car I was very specifically looking for; a Hyundai Elantra GT. I’d had such a bad experience at every dealer I visited in person and was having no luck anywhere else. After speaking to a Carvana representative about my concerns, he reassured me with several options if I wasn’t 100% satisfied with my choice. It was really a no-brainer so I went for it. I spent about 30-45 in total on the phone and in 5 days had a car at my door at exactly the time that was promised! Every single person I came into contact with was a breath of fresh air. No one pushed me into a thing and the process could not have been easier. The car was immaculate. My notes come out on a date of my choice and they even took care of the temporary and permanent tags for me so no trip to the county clerk-a huge plus! I cannot say anything negative about this experience. I will NEVER buy a car anywhere else.

2 years ago

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Elizabeth St Louis, MO

Picked out the vehicle I wanted , found an "on demand" vehicle; 2018 with only a few thousand miles. Was worried at first because of "stock" photo. When I looked at the sticker and carfax really sealed the deal. I was able to put a comfortable amount down to hold the car because I hadn't officially seen yet. When I saw the vehicle in pictures for my exclusive preview I immediately knew it was an excellent peice of machinery. I got the car few weeks later, and was pleased with everything. I would have never gotten a car like this from a dealer, and for the price they really live up to their name. I will never go anywhere else to purchase a vehicle.

2 years ago

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Stacey Schuler San Antonio, TX

Buyer beware! Promises were made during the 7 day "try out" period, but once the car was mine, I didn't have any luck getting those promises taken care of. My car allegedly went through an inspection before I took ownership of it, but that obviously wasn't done. On the first day I drove the car, the oil light went on and I smelled burning rubber. I had to take it to a dealership where the back tires were found to be terribly worn and had 2 screws in one tire. I was told the car was too dangerous to drive because the tire could blow out. Since it is a foreign car that I purchased, it could not be serviced at the dealerships that Silver Rock provided, so I had to pay deductibles each time I brought it in because it was out of network. I was going to turn the car in but was promised the problems would be resolved so I kept it. The endless calls and long waits to get someone to help you is anything but convenient, quite the misnomer. To make things worse, the communication between Carvana and Silver Rock is horrible. Despite having a recent text message from Silver Rock stating that one of my car issues was approved, they reneged on it when I scheduled with the dealership and will end up having to pay out of pocket for it (around $450 total). It's so disappointing and frustrating. I have had the car for four months and am still trying to get the things that were promised to me resolved, to no avail. I cannot recommend this company and plan to report them to the Better Business Bureau.

5 months ago

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S McC Old Fort, NC

Purchased a car (2014 BMW) from Carvana two weeks ago. The process was long, but expected that. When dealing with customer service reps, everyone was helpful and polite. However, when the car was dropped off, my husband tried to adjust the mirrors and the back windows kept going up and down, he asked the Carvana driver about it, but he said all he could do was make a note of it and we could try to take it to a certified mechanic to get fixed. The mirrors didn’t work either. Of course, a certified mechanic was 100 miles away, then we realize that the change oil light was on, saying it was due for an oil change in October 2020! So, obviously no true inspection occurred on this car like they said it did. We’re within the 7 days and they’re coming to pick it up on Monday. A complete racquet. Too much trouble and not worth the time and money. Do not use Carvana! They will screw you over!!

5 months ago

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Sherry Maloney Aurora, CO

Purchased a car 2 years ago-best experience ever! So much so, we returned to purchase a truck! Worst experience ever! Deceived on repairs truck their website said had been done, never was! Delivered with no emissions which requires a weight also dumped on us. They covered the repairs thru warranty, again a hassle in itself. Now won't pass emissions because warranty repair left computer unhooked & can't connect to emissions machine. Now have to wait for another appointment to take for computer reset then back to emissions & hope it passes next time. All during Covid with an at-risk family member at home! My advice, don't do it!

5 months ago

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Bchell Midvale, UT

We had to purchase a vehicle last minute a year ago. Used car prices were so high. But then we found Carvana. Wow what a difference. Not only do they have amazing customer service. But the cars are exactly as how they say. Plus it's very fun to put your coin in and watch your car come down the vending machine. Absolutely love this idea!

8 months ago

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Edward Barcala Peachtree City, GA

Recently purchased a used 2018 Lexus from Carvana on my son's recommendation. The process was easy to follow, the car was exactly as advertised. The delivery of the car was flawless, the delivery person was a young lady who was very pleasant, helpful, and patient. Used the free week to test drive it, and take it to a certified Lexus mechanic. In his words, the car is in great shape. I am very pleased with everything and highly recommend Carvana. No problems, very kind and helpful personnel.

1 year ago

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David F Temecula, CA

I am extremely pleased with Carvana. From start to finish everything went very good including the 100 day warranty. There was no problem taking my truck to the local Ford dealership for a couple repairs. I will definitely be recommending Carvana to all my friends and family. Next time we need a vehicle it will come from Carvana. Thanks Again. David F. Temecula Ca.

1 year ago

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DEBORAH LYNNE ATKINS , PA

This was the absolute best experience that I have ever had when purchasing a vehicle..from choosing the vehicle online..the ease of applying for it...the surprisingly low downpayment...to actual pick up at the amazing Carvana Vending machine. I have shared with family..friends and even strangers that there is no other way to get their next vehicle. This opportubity was truly a blessing!! Thank you sooo much....I am in love with my Kia Soul. Debbie

1 year ago

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Marie W Chicago, IL

The process and very fast and easy. Found the exact car I wanted and had it delivered to my driveway. Everything was handled online and over the phone. What a great way to buy a car. The car had a few nicks on it but were disclosed in the photos before I purchased the car and it actually looked better in person. I would definitely buy from Carvana again, loved the simple process and no hassle.

1 year ago

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Audrey Stanley Tempe, AZ

I went online Friday night to purchase a car from Carvana. Saturday morning I had a voicemail that said I had been approved and could pick it up Monday. I signed a few papers with a friendly customer representative. Then put the coin in the vending machine which my daughter and I both thought was very cool. It came with a full tank of gas and goodies in the cupholder.

1 year ago

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keely thompson Kansas City, MO

i recently purchased a car from carvana after going to many dealerships. super easy breezy experience. i am young and they were very efficient in explaining anything i had questions about which i appreciate so very much. the staff is incredibly helpful and kind as well as consistent. they even sent a handwritten letter in the mail thanking me for the purchase and is sure to be there through any questions or concerns. although the car was not very clean inside/windows when i purchased it (not that huge of a deal). so thankful for carvana and will be back for my next vehicle purchase.

1 year ago

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The New Way to buy a Car ...YES Lexington, KY

We were new to country and needed a new reliable vehicle; we saw the ad on TV for Carvana. We put in the info needed for pre-qualified. We were pleasantly surprised to approved for what we were. Well we searched and found a vehicle up coming. We put the deposit required, when we got to see pics we went through the process needed to get the vehicle. Well that was difficult and stressful given they only give you so much time depending if your paying cash, getting loan on your own or financing through Carvana; we got it done tho. Then came the drop off time, well they had problems on their end getting it delivered to the HUB, so we had to basically pick a new day that worked for us which is only on the weekends, so we had to wait a whole other week. When it finally got delivered it came on truck with Carvana name, the guy who delivered was great, all the staff were good tho during the process and keeping us calm and collected as I said the initial getting documents and new date for delivery we were actually not very happy. Yet they did what was needed to get the vehicle to us. Once we got our new vehicle it was clean, detailing was good, smelled nice inside; Overall the vehicle exceeded our expectations. Fast forward 3 weeks, we noticed oil leaking, we called Carvana told them what was happening they told us we can take it anywhere we wanted including a dealer, well we did just that, it was noted that when Carvana did the oil change they didnt tighten the filter enough. Well Caravana covered the cost of topping up the oil (full synthetic might add) and all cost related to the oil and filter. Dealer had found the alignment wasn't done to specs, Carvana wouldn't cover this as its normal wear and tear ( after 3 weeks tho, hum) The under body was pressure wash best they could to get rid of the oil that had leaked. Overall were happy with our vehicle, were happy with how the staff had Carvana did whatever they could to ensure we got our vehicle and took all the time needed to ensure it could go as smoothly as it could within their control. Will be purchase again through Carvana you bet. The issues we had for us outweighs the pushy sales people at the dealers.

1 year ago

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Ashley G Wesley Chapel, FL

Communication was excellent, from questions before and during my purchase to delivery, never felt in the dark! Was approved for my car in less than 24 hours, cost is straight forward with no hidden fees; setting up monthly payments is simple. Delivery was right on time. Car was exactly as I expected it to be! I will be using Carvana again in the future!

2 years ago

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Justin Springs Greensboro, NC

. It's 4/7 I was supposed to receive my car on 4/6.. the buying part was pretty easy now I'm waiting on my car on 4/6 and it was to be delivered by 1pm.. at 9am I received a call from a local number stating my car had been damaged.. I promptly call number back no answer.. called carvana 1-800 number and was told they don't know what happened to my car.. that I can wait to see what the repairs would be or switch cars.. which they WILL NOT negotiate the price so I have to either spend more money or the second option was to buy an older vehicle.. no rental or nothing.. I have to take my kids back home out of state and have no transportation.. I'm absolutely disgusted with my experience so far

2 years ago

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Sharinda Hunter Waterbury, CT

I was so happy to be referred to Carvana by my friends daughter. My happiness turned to frustration and aggravation. 12/18 I purchased a 2017 Mitsubishi Mirage with 5414mi which broke down within 3 and 1/2 hours of me purchasing it. All Carvana could say is "I'm sorry that happened to you!" I could've been driving on the highway! l replied and all I got was crickets! Oh the Country behind Silver Rock Associate instead of sending the car to Carvana Windsor CT she gives the Eastwood Tow driver Carmax address! SMH!! I was extremely disappointed in this Company but... I needed a car so I was up a creek. Round 2 I2/24 Christmas Eve my 2nd car arrives a 2017 Hyundai Accent with 52233mi its a beauty!! It drives wonderfully and everything works..now comes time to register. I thought Caravana was supposed to handle this process! Not so apparently if your in the State of CT and you have an out of state car you have to get a VIN INSPECTION done by law enforcement! This is such an inconvenience especially since in the City of Waterbury our police officers are so [email protected]@#backwards!!Ughh! Everything is blamed on the COV-ID 19!! C'mon Carvana if your going to be sending cars from Georgia you guys need to have your Dealers License!! So this does'nt slow down the registration process.

6 months ago

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Jeffrey Doxsee Orlando, FL

I’d give it a zero if I could. Avoid at all cost, George W who runs Orlando and Carvana in general are dishonest, poor customer service and could car less about you. I Ordered a car from Carvana, Delivered Dec 29. On Dec 30 I placed a. Order to swap the car out due to it not being as described and running rough. I have yet to be able to return the car or get the new one. The replacement was supposed to be here almost a week ago. However when it arrived to the hub it was broke and not running, so rather than bring it to the dealer it went to pep boys. Who “fixed” it, well the wrong issue because appraisal it was never actually fixed. So it was sent to the dealer, George W has said for the last several days I’ll get a ETA. Still nothing. Best of all I cannot get anyone to set up a return on the first car, inside sales was supposed to call me and noting for days, so now I have a car in the driveway with no insurance on it that Carvana won’t take back and their “management “ refuses to help facilitate it, a car on my insurance that George and Carvana cannot even tell me when I could even see the car and no custom service to even help rectify it. Best of all, Was George Wright response basically stating if I don’t want to sit and wait for the Second car, they would force me to keep the first broke car even though I have already signed the contract on the new car and put insurance on it and contacted him, customer service and Management to get the car. I’ve never seen such lack of customer service and overall care so much before in my life. The best part is, there is no end in site as you cannot get ahold of anyone in Orlando or online. A better car buying experience right!!!!!!

6 months ago

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Kayla Phillips Quincy, IL

I am very dissatisfied with this company. If you’re considering buying a car from them do NOT do it. I was sold a car that broke down 6 MONTHS after driving it. It clearly was not inspected the way they say their vehicles are. I now need a whole new engine for my car. Carvana refused to do anything about it and was very careless. The extended warranty I PAID FOR also did not cover my vehicle. I feel like this is a scam and I will never spend money here again NOR recommend to anyone. Anyone who says they’re thinking about buying a car from here I will make sure they don’t. I can’t believe this is how a company would treat an essential working nurse during a pandemic that now has no car to get to work. Never again.

6 months ago

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grafittibob Chicago, IL

Carvana is great at wasting your time! It’s quick and easy to pick you vehicle. The fun part is waiting months for it to arrive due to “cosmetic damage” that was supposedly received while in transit. (You’d think they would be able to transport a car without damaging it, but whatever). The day it was supposed to arrive, they called me and told me that the car wouldn’t start and that I should just pick another one. This is after waiting over a month, signing up for insurance, and anxiously awaiting my ride. If you need a car quickly, I would my cautious using Carvana. Maybe others have had good experiences, but mine was far from that. Guess I’ll be looking for another dealer this afternoon. Thanks for wasting my time!

6 months ago

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Melissa Gonzalez Orlando, FL

If you don't get the vehicle checked in 7 days. Your screwed. I had to wait for a appointment due to covid. When I did go for my appointment to make sure the SUV was good. I was told I had bad brakes. Carvana had me call the warranty company, who did not cover it. After multiple attempts to get a answer from Carvana, I was stuck paying $754 for brakes and rotors. Not only was this deceitful it was extremely dangerous to put me on the road with bad brakes. I will NOT recommend Carvana to anyone I know. Not happy!

7 months ago

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