Founded in 1997, CarSense is an auto sales group in the South Jersey, Pittsburgh, and Philadelphia regions with six locations. It offers used vehicles at haggle-free prices under Kelley Blue Book, detailed bumper-to-bumper warranties and a commission-free service staff.
When a car is purchased at Carsense, home delivery is free. It comes with a 5-day money-back guarantee and great certified used warranties.
Keep reading for pros and cons, plus CarSense reviews from real users.
CarSense uses a no-commission sales staff, so they interact more like customer service representatives than salespeople. Another benefit that adds to the no-hassle shopping experience is that CarSense offers no-haggle prices. This helps to reduce one of the biggest consumer pain points about the experience of buying a car. Each car has the price listed on the windshield, right next to the Kelley Blue Book price, so you can see if you are getting a good deal.
When you purchase a CarSense certified pre-owned car, you get a whole lot more than a car. It comes with a 6-month/6,000 mile bumper-to-bumper warranty and a lifetime engine guarantee that lasts for as long as you own the car.
The warranties do require that you get normal maintenance done on your car, like a standard oil change.
You also get a free CarFax vehicle history report for the car and the opportunity to finance through CarSense’s network of over 20 banks.
Only one in fifty cars is selected as a CarSense certified used vehicle. Most are less than four years old, with less than 50,000 miles. Selections have to pass a 109-point mechanic inspection. Additionally, even though CarSense specializes in used auto sales, the company doesn't sell cars with scratches or dents.
Any time retailers offer a money-back guarantee, it is for customers’ peace of mind. If you purchase a vehicle at a CarSense location, you can return it, with no fee and no questions, as long as you only drive it for less than 500 miles.
Users can shop online for a car, get trade-in offers, select payment, and even make an Express Purchase online. If you have questions, you are provided with contact info for a certified vehicle specialist to call or message about each vehicle.
The Express Purchase may require a deposit be paid before delivery.
Alternatively, you can schedule a test drive online for each of the vehicles.
Once you choose a car, delivery is free as soon as the next business day, if you are within 50 miles of a CarSense location. If you choose to return the car, the company will come to pick it up (with the 5-day return guarantee), but subsequent deliveries cost $50, which is refundable if you end up purchasing a car.
While this is a little bit like CarMax, CarSense is really a family of dealerships all in the Delaware Valley region of Pennsylvania: