Founded in 1997, CarSense is an auto sales group in the South Jersey, Pittsburgh, and Philadelphia regions with six locations. It offers used vehicles at haggle-free prices under Kelley Blue Book, detailed bumper-to-bumper warranties and a commission-free service staff.

When a car is purchased at Carsense, home delivery is free. It comes with a 5-day money-back guarantee and great certified used warranties.

Keep reading for pros and cons, plus CarSense reviews from real users.

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The Good

  • No-Hassle Shopping
  • Special Warranties
  • Vehicle History
  • Quality Pre-Owned Cars
  • 5-Day Money-Back Guarantee
  • Shopping Experience and Home Delivery

No-Hassle Shopping

CarSense uses a no-commission sales staff, so they interact more like customer service representatives than salespeople. Another benefit that adds to the no-hassle shopping experience is that CarSense offers no-haggle prices. This helps to reduce one of the biggest consumer pain points about the experience of buying a car. Each car has the price listed on the windshield, right next to the Kelley Blue Book price, so you can see if you are getting a good deal.

Special Warranties

When you purchase a CarSense certified pre-owned car, you get a whole lot more than a car. It comes with a 6-month/6,000 mile bumper-to-bumper warranty and a lifetime engine guarantee that lasts for as long as you own the car.

The warranties do require that you get normal maintenance done on your car, like a standard oil change.

Vehicle History

You also get a free CarFax vehicle history report for the car and the opportunity to finance through CarSense’s network of over 20 banks.

Quality Pre-Owned Cars

Only one in fifty cars is selected as a CarSense certified used vehicle. Most are less than four years old, with less than 50,000 miles. Selections have to pass a 109-point mechanic inspection. Additionally, even though CarSense specializes in used auto sales, the company doesn't sell cars with scratches or dents.

5-Day Money-Back Guarantee

Any time retailers offer a money-back guarantee, it is for customers’ peace of mind. If you purchase a vehicle at a CarSense location, you can return it, with no fee and no questions, as long as you only drive it for less than 500 miles.

Shopping Experience and Home Delivery

Users can shop online for a car, get trade-in offers, select payment, and even make an Express Purchase online. If you have questions, you are provided with contact info for a certified vehicle specialist to call or message about each vehicle.

The Express Purchase may require a deposit be paid before delivery.

Alternatively, you can schedule a test drive online for each of the vehicles.

Once you choose a car, delivery is free as soon as the next business day, if you are within 50 miles of a CarSense location. If you choose to return the car, the company will come to pick it up (with the 5-day return guarantee), but subsequent deliveries cost $50, which is refundable if you end up purchasing a car.

The Bad

  • Limited Locations

Limited Locations

While this is a little bit like CarMax, CarSense is really a family of dealerships all in the Delaware Valley region of Pennsylvania:

  • Chester Springs, Pennsylvania
  • Cranberry Township, Pennsylovania
  • Hatfield, Pennsylvainia
  • Robinson Township, Pennsylvania
  • Mount Holly, New Jersey

 

The Bottom Line

It's hard to find anything negative to say about CarSense. If you live in Pennsylvania or New Jersey and you want a used car, this is a great place to buy a car. We recommend trying this haggle-free family of dealerships. Your purchase includes a lifetime engine guarantee and online car buying tools to identify the specific vehicle you want and can afford.

Let us know about your experience with CarSense with a quick review below.

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