For anyone looking to shop for and compare new or used cars online, CarGurus is one of the more popular sites with more than three million used car listings and over 450,000 listings for new cars. The automotive research and shopping website was launched in 2006 by Langley Steinert, former co-founder of the TripAdvisor, the world's largest online travel site. Today, CarGurus claims to get more average daily traffic than major competitors AutoTrader™, Cars.com™, KBB.com™ and Edmunds.com™

CarGurus.com prides itself on providing unbiased price transparency data to help make consumers smarter and more empowered when shopping for vehicles online. Millions of new, used, and certified preowned cars are analyzed by the search engine on the website to rank the best cars available on price savings. Over 15 million visitors per month shop for vehicles online at CarGurus.com.

The Good

  • Compare Prices and Features
  • Large Car Listing
  • Question and Answer Board

CarGurus.com uses mathematical algorithms to analyze and compare prices and features on cars for sale. Its main selling point is transparency during the buying and selling process by providing the data and information consumers need to make smart, empowered car buying decisions. Their free shopping engine analyzes millions of car listings to give you instant guidance on the best deals in your area. All that is required is for you to plug in your zip code and the car you want, and CarGurus shows you which listings are great deals and which ones you should avoid.

CarGurus’ unique feature is its question and answer board. This is an online community forum where car buyers can post questions on any auto-related topic. You have to sign in to the website to set up a profile to post a question, but the board is free and open to all visitors.

Categories of topics fall under one or more of these categories:

  • Shopping and Pricing
  • Maintenance and Repair
  • Car Customization
  • General

This forum provides a prime opportunity to ask questions you would not otherwise be able to ask on the Contact Page of the website (and get a response). Just as the case with online forums for sites like Yahoo and software platforms like WordPress, the people themselves can be resources for one another and share practical, real-world advice without any marketing bias. Plus, there are CarGurus experts who reply to questions on the forum as well, so you get access to the staff, which seems more efficient for both customer and company because, chances are your question is not uncommon and being answered publicly can help others as well. It also allows you to keep track of question topics that interest you by favoriting them.

Something else that resonates well is that CarGurus allows you to sell your car through their site at no cost. Similar to Craigslist, you can post your ad on their platform to be seen by others.

Not so similar to Craigslist is Cargurus’ recommendation tool for pricing your car. (Actually, the tool is a combination of a recommendation tool and a comparison tool). You can go to the “Sell My Car” page and specify the car, zip, mileage, transmission and options to see suggestions for the most competitive pricing and determine the value of your car. Another difference is that to upload your ad you have to complete a form with the following specifications:

  • Transmission Type
  • Exterior Color
  • Interior Color
  • Car Description
  • Car Photo

CarGurus’ extensive analysis compares various makes and models of automobiles listed for sale to determine how great a deal it is when it comes to price. The analysis takes into account the vehicle’s history, mileage, age, and options available.

This method can definitely be a safer way to sell your car because you know exactly what to include instead of just guessing. And posting with a popular site like CarGurus.com gives you some semblance of legitimacy.

To help you determine if the seller is selling the car at a fair price, CarGurus also offers a trade-in value tool that analyzes over 4 million used car listings per day to deliver an accurate estimate of your cars Trade-in and private-sale value.

There is an active online user community which can guide you with answers about various cars, dealerships, maintenance and troubleshooting. Plenty test drive review articles are available to browse on new and upcoming automobiles. If you are looking to sell a used car, you can place an ad absolutely free on the CarGurus.com website.

One final note: CarGurus is one of the few websites in its genre that makes its apps for both apple and android easy to find and download. Their apps also have solid performance ratings.

 

The Bad

  • Anyone Can Post a Listing
  • Best Price Not the Best Deal
  • Zipcode Restrictions

 

Being able to post your car for free on CarGurus.com is definitely advantageous for the seller; however, buyers should be aware that it may not be as advantageous for them. According to their website, if someone has a car they want to sell, they can just post it up on their site and it will be included in the millions of used car listings it provides. All the seller has to do is have the car’s color, transmission type and Vehicle Identification Number (VIN) and photo. There doesn’t seem to be a vetting process to make sure the seller is legitimate. After all, someone could be selling a stolen vehicle or misrepresenting the vehicle with a fake photo. Car shoppers should approach such listings the same way they would on Craigslist. And when searching the used car listings, they should keep in mind if the car is being sold by an individual seller or a dealership. The dealership seems more of a safer bet, as they have a vetting process of their own and have already established an affiliate relationship with CarGurus, who allows you to locate dealers in your area with the best reputation on the “Find a Dealer” page.

Another area of concern with CarGurus.com is that the site is aimed at finding the best price but not necessarily the best deal. With no advanced search option, you will have to manually look through each suggested listing to find extra luxury options and specific requests. This can be incredibly tedious, especially if there are hundreds or thousands of the particular type of automobile you are looking for on sale in the market. This could easily be resolved by the ability to search for keywords.

Also, you can only look for vehicles by your zip code, which severely limits the options made available to you. The car you want may not be in your city, but in a neighboring town. You are able to use a search radius filter to find cars in your geographical area, but you may potentially miss a great deal.

Lastly, CarGurus has some good tools, such as the trade-in-value tool, but it is not placed on the site where it can be easily found. A more strategic and effective placement would be for all the tools and calculators to be under the “resources” tab on the website.

The Bottom Line

CarGurus has millions of cars to choose from and most of the basic tools one would need to make solid buying decisions. The site is a viable option for those wanting to place a used car ad for free with more structure and specifications than a platform like Craigslist. Buyers should also be aware that there is no vetting process for direct sellers. What really makes the site worthwhile is the community forum where you can ask questions on anything car-related or find answers on the topic already posted. CarGurus.com is a great choice to find a new, used, or certified preowned vehicle that fits your unique budget constraints.

Company Name: CarGurus LLC

Website: http://www.cargurus.com

Time in Business: CarGurus.com has been in business for 10 years.

 

Business started: 11/10/2005 in MA

Business incorporated: 07/13/2006 in MA

 

Online Features:

  1. New/Used/Certified Pre-Owned
  2. Options: 2lt package, 5th wheel, alloy wheels, aluminum wheels, ambient light package, appearance package, audio package, automatic ride suspension package, backup camera, blue tooth, cargo package, chrome wheels, climate package, comfort package, convenience package, DVD entertainment system, driver confidence package, extra value package, heat package, LE package, LS package, LT package, Lariat package, leather seats, light package, limited package, luxury package, luxury ride suspension package, ,memory package, multimedia package, navigation system, off-road package, performance package, popular equipment package, power package, preferred accessory package, premium audio package, premium package, premium plus package, premium plus package, premium smooth ride suspension package, premium wheels, quick order package, rear climate package, remote start, S Line Sport Package, SE Package, SL Package, SLE Package, Safety Package, security package, skid plate package, solid smooth ride suspension, Special Edition Package, sport package, steel wheels, storage package, sunroof/moon roof, suspension package, technology package, tow package, trailer package, trim package, upgrade package, utility package, value package, wood trim package, XLE package, XLT package, Z71 Package
  3. Accidents reported on cars for sale and vehicle conditions.
  4. Photos (hide vehicles without photos, hide vehicles with frame damage reported.)
  5. Search by: makes/models, body styles, years, zip code, radius, price, mileage, transmission, engine, drivetrain, fuel type color, deal ratings (great, good)
  6. Seller Type: Dealer, Private
  7. Seating Capacity
  8. MPG
  9. Cabin: Crew Cab, Extended Cab, Large Crew Cab, Regular Cab
  10. Price Drops

Resources:

  1. Find out the instant market value and trade-in value of any car.
  2. Research and Reviews
  3. Questions answered from car gurus
  4. Active Online Community with real-world guidance on car maintenance and troubleshooting
  5. Price Calculator

Used Car Liquidation: Sell My Car Free: Be seen by over 15 million shoppers a month. Use advanced pricing tools to determine the value of your car.

Mobile Ability:

CarGurus.com is a mobile-friendly site as tested on Google Developers’ Mobile Friendly Test: https://www.google.com/webmasters/tools/mobile-friendly/?url=http%3A%2F%2Fwww.cargurus.com%2F

Nationwide: yes

Car Loan Education: none

Additional Information:

CarGurus is all about price transparency to give you the data you need to make smart, empowered car shopping decisions. Our free shopping engine analyzes millions of car listings to give you instant guidance on the best deals in your area. CarGurus is the only online car shopping service to consolidate and analyze prices on local car listings in real-time. We rank the listings in your area based solely on the dollar savings to the consumer.

The Instant Market Value (IMV) of a vehicle is CarGurus’ estimated fair retail price for a vehicle based on a detailed analysis of comparable current and previously sold car listings in your local market. Our analysis takes into account specific details including make, model, trim, year, mileage, options and vehicle history. CarGurus’ IMV is used to determine whether each listed car is a great, good, fair or overpriced deal.

Fees: none

Customer Service:

I spoke with customer representative Tina who was very friendly and confirmed the information about CarGurus.com price transparency for its customers.

Contact Info:

Phone Number: (617) 354-0068

Address: 1 Bow St Suite 4, Cambridge, MA 02138

Toll Free #:888-440-6679

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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61 CarGurus Reviews

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  1. User Score

    9

    June 23rd, 2017 CO

    Got great service from Automax of Ocala. Ernesto D did a great job in helping me get into my new Nissan pickup truck.

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  2. User Score

    0

    June 23rd, 2017 Lansing, MI

    Customer service at car gurus is non-existent. Beware when looking at dealership reviews.There is a reason you won’t find many negative reviews. They are removed. XYZ motors sold us a salvage truck that needed $3900 in repairs out the door. I still have not gotten any use out of it and I bought it a week ago.

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  3. User Score

    0

    June 16th, 2017 Stockton, CA

    Beware when looking at dealership reviews. CarGuru is selective on on the reviews placed by buyers. If the dealership wants a negative review removed. CarGuru will remove it. So we don’t get the full picture when dealing with these dealerships.

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    1

  4. User Score

    10

    June 16th, 2017

    I purchased 2 vehicles from Sal @ SNS and he went above and beyond for me. I am very pleased with my purchase. He really cares about his customers. I would recommend him anytime.

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  5. User Score

    0

    June 12th, 2017

    CARGURUS is a perfect hiding place for shady car dealer and they are protecting them. Won’t allow to leave review for such shady dealer claiming we never contacted the dealer through them??

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  6. User Score

    0

    June 9th, 2017

    Bought a car from Bridge Auto Sales in Berlin for $5300. Within 24 hrs the air conditioning, electronic dash module including radio, clock and USB, heated leather seats, and the front fender fell off while I was driving home the day I bought the car. Under body damage and cracks too. Dealership became nasty. Salesperson kept calling and texting me asking me on dates. Found out the air conditioner compressor is bad $900. Worst part?? I paid $295 for tags and title transfer. Dealer said the had to mail both because they needed the title to go get the tags for me. Today my temp tags expire and the dealer DOES NOT HAVE MY TITLE!! When I call Bridge Auto Sales they say the title has a prior lien on it so they can’t send it to me. I paid cash for the car and I need the title! This car was a birthday gift for my 17 year old son. His birthday was May 19th. I’m very upset.

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    1

  7. User Score

    10

    June 7th, 2017

    We found our Toyota Highlander on Cargurus. I tried several sites, and CarGurus was by far my favorite. They showed a huge selection and the filter tools were intuitive. I especially liked knowing how good of a deal i was getting, comparative to others on the market. We will definitely use CarGurus again next time we buy a car!

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  8. User Score

    10

    June 3rd, 2017 Denver, CO

    Mark over at A&A Auto, showed great Customer service as he showed us a few cars to look into n what might be out perfect fit. He made us feel welcomed n and was always near by jst in case we had questions. As we did find our perfect car we wanted to purchase, Mark was great in making every step Easy n clear. And well walked away very Happy!

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  9. User Score

    10

    May 7th, 2017 New Bedford, MA

    C&C Automotive in Whitman, MA was Great! We bought a used Escalade SUV from Colin. He was straight up, no hassles. Would definitely recommend!

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  10. User Score

    0

    April 26th, 2017 Cameron, NC

    LIke to hear if anybody else has had a bad experience with Toyota Sienna LE 2016. My car often will not start exhibiting the “ignition problem” for which I am directed to see the service dept of the seller. They do nothing to help me. I asked Toyota for a zone rep. to look at the car and determine what is the problem. Denied.

    BTW, when car will not start, the doors lock, will not open with fob.

    Anybody else had this problem. What did you do? The dealer thumbs his nose at me doing nothing to fix the problem.

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    5

  11. User Score

    10

    April 5th, 2017 New York, NY

    VIKING CAR DEALERSHIP IN BETHPAGE IS THE BEST . THEY WERE HONEST PATIENT AND PROMPT WITH PAPER WORK AND REGISTRATION. THEY GAVE ME A 3MTH WARRENTY ON THEM.THEY LET ME TEST DRIVE THE CAR BY MYSELF I TOOK AT LEAST 20MINUTES. THE CAR DROVE LIKE A DREAM.THEY PREPED IT IN NO TIME FOR ME.AND DELIVERED IT PERSONALY AT MY HOME IN THE ROCKAWAYS. THE CAR IS A 2005 LIMITED ADDITION 3.0 2DR CHRYSLER SEBRING W/SUNROOF SEXY CAR DRIVES SMOOTH N FAST RESPONSE IS ON POINT GREAT SUSPENTION NO MECHANICAL PROBLEMS GREAT ON GAS IM JUST SO IMPRESSED BY THIS CAR AND THE DEALERSHIP.OH AND THE TOTAL IN ONE FOR THIS CAR WAS 3500.IM TOTALLY HAPPY STRAIGHT CASH BODABOOMBADABING .AND IM A WOMEN THEY DIDNT TRY TO PUT ONE OVER ON ME AND CROWD ME. THEY WERE EXCELLANT. VIKINGS FROM BETHPAGE GET 10 STARS FROM W/REFFERALS.AND YOU TO CARGURUS FOR HAVING THEM ON YOUR SITE. I COULDNT HAVE BEEN MORE HAPPIER THAN THEY MADE ME.

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    3

  12. User Score

    0

    April 4th, 2017 Conroe, TX

    Terrible customer service. Accused of falsifying reviews with no supporting documentation. Who has time for this and why would anyone ever worry about a review on this Mickey Mouse site? Seriously? This dealer CANNOT RECOMMEND.

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    2 3

  13. User Score

    0

    April 2nd, 2017 Katy, TX

    Best price is not the best deal, felt like different version craigslist.

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    2

  14. User Score

    0

    March 30th, 2017 El Cajon, CA

    Their SEARCH is a JOKE! Total waste of time, it’s the worst site to search for what I’m looking for EVER.

    I’m a buyer, not a seller.

    Their Good Deal, Fair Deal, High Price rating system is a complete and utter failure, it’s a joke, REMOVE IT! I don’t even pay attention to it, that only works for stupid buyers. Many times the really great deals will have Fair Deal or even High Price and the one’s marked as Good Deals are NOT a good deal at all.

    You can not use this system at all because there are too many variables, some vehicle models will be a terrible deal -$1500 below book, while others will be a Great deal at +$1500 Above book.

    Cargurus Rating system for pricing DOES NOT WORK, it’s just a distraction.

    The worst part though is their lousy search, which does not filter correctly, does not hold any settings, every click I have to re-enter every detail all over again every time I make a search!

    AutoTrader is much better.

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    3 3

  15. User Score

    0

    March 22nd, 2017 Winter Park, FL

    This company force you to sign up with them with a paid membership if not they deliberately delete dealers good review but leave the negative reviews if there is any, and they say positives are suspicious. very bad and lazy customer relationship as well.don’t trust this site especially dealers be aware.

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    5 3

  16. User Score

    0

    March 20th, 2017 Las Vegas, NV

    I am the owner of a high end car dealership that sells used car from $40000-$120000 and my web service software company sends all my inventory to various sites such as carguru or carigs list, back page, Edmunds. carfax. true cars etc. My inventory is posted on car guru for some time and have min results. Their salesman called and offer me a free dealer account trial and frankly showed no difference in result after 30 days with their paid account as oppose to their free listing as they build their reputation as the place to find cars by basically grabbing any and all post from other sites. However Once you agree to pay them for a better positioning, contact ease etc, the up sell came within 30 min trying to ask for even more money for premium positioning. That left a real bad taste as any business with a good product doesn’t need to hammer away the minute you got a live one. But I decided to give it a try and continue to use them for about 5 months so that my judgement will be based on adequate data. During this time, almost every queryt I receive was a internet browser with no intent to buy, of every 10 email that I get, usually after follow up, NONE return calls or reply email. Maybe one out of 50 does result in contact but usually of very low caliber buyer with bottom fishing price target or impossible credit. So after a fair amount of time, we decided that this site really brings us more time waster than actual lead. Compare to other sites we are still actively involved in at similar or higher cost, the net sales vs email/phone call ratio is 100 to 1 compare to carguru in effectiveness. Then came the insult, when we stopped paying them, they actually went out of their way to remove all of our cars even though they use to list it for free before we signed up for a paid dealer account. So the moral of the story is, NEVER PAY THEM as you are better off that way, cause once you pay them, they actually punish you for stopping it. Very odd way of doing business and frankly it doesn’t matter as we do fine with the large amount of call by real shopper on autotrader, ebay, true cars etc .

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    7 2

  17. User Score

    0

    March 10th, 2017

    Do not recomand this website
    I am very upset with CARGURUS methods. First off, every listing shows the number of days a car is listed. This is not necessarily the number of day I have had the car advertised. If another dealer had the car for 200 days and I purchased it and advertised it on CARGURUS for 30 days it would show the car on the market for 230 days. This gives the impression I have had the vehicle for 230 days. Potential buyers would in most cases conclude there must be something wrong with this car if it has not sold in that time frame. There is no good reason a customer needs to know how long a car has been on the market. A purchase should be based on the value of the vehicle which should take into consideration, overall condition, mileage,price and vehicle history, not how many days it has been on the market. This can and will discourage someone from even looking at an otherwise great vehicle.

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    11 2

  18. User Score

    1

    March 7th, 2017 Newport News, VA

    Signed up for the site to sell a used 4runner. Couldn’t upload picture because file size was too large. Backed out to get a smaller file size and never listed vehicle. Spammed my email from their advertisers every day since. CONSTANT SPAM AND PHISHING EMAILS. No thanks.

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    3 1

  19. User Score

    0

    February 21st, 2017

    Not able to review a car dealer,they say…sent verification number…but its blank…emailed gh cars (uk) about a trade in,and best possible price..the price £5500 had been held for 36 days,the moment i emailed it went up £500…tried to contact cargurus,but just get blank,cannot respond emails.

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    1

  20. User Score

    3

    February 14th, 2017 North Attleboro, MA

    As a dealer in business since 1982, I am very upset with CARGURUS methods. First off, every listing shows the number of days a car is listed. This is not necessarily the number of day I have had the car advertised. If another dealer had the car for 200 days and I purchased it and advertised it on CARGURUS for 30 days it would show the car on the market for 230 days. This gives the impression I have had the vehicle for 230 days. Potential buyers would in most cases conclude there must be something wrong with this car if it has not sold in that time frame. There is no good reason a customer needs to know how long a car has been on the market. A purchase should be based on the value of the vehicle which should take into consideration, overall condition, mileage,price and vehicle history, not how many days it has been on the market. This can and will discourage someone from even looking at an otherwise great vehicle.

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    8 4