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CarGurus is an automotive marketplace for car shoppers use to find and compare new or used cars using proprietary technology and innovative data within its search algorithms, whether it's for a car guru with a plan to purchase a dream car or someone looking for great deals on a mediocre used car for college. With more than three million used car listings and over 450,000 listings for new cars, CarGurus provides a wide variety of options for car shoppers.
The automotive research and shopping website was launched in 2006 by Langley Steinert, former co-founder of TripAdvisor, the world's largest online travel site. Today, Car Gurus claims to get more average daily traffic than major competitors AutoTrader™, Cars.com™, KBB.com™ and Edmunds.com™.
The board of directors still includes the founder, Langley Steinert, along with Steve Conine, co-founder and co-chairman of Wayfair. The company recently became a stock option on the Nasdaq under the symbol CARG.
CarGurus.com prides itself on providing unbiased price transparency data to help consumers make smarter and more empowered purchase decisions when shopping for vehicles online.
For every listing, CarGurus shows vehicle data including the time on market, price history, a full local-market price analysis, pertinent information regarding pre-owned vehicles, customer reviews, and car dealers' expert reviews. Also, millions of new, used, and certified pre-owned cars are analyzed by the search engine on the website to rank the best cars available on price savings. If you are looking to find local deals, it'll match you with the best car prices in your area.
Over 15 million visitors per month shop for vehicles online at CarGurus.com.
Read on for pros and cons, plus CarGurus reviews from users.
CarGurus.com uses mathematical search algorithms to analyze and compare car prices and features on cars for sale. It claims to provide the utmost transparency during the buying and selling process by providing the data and information consumers need to make smart, empowered car purchasing decisions.
To use the auto finder, potential buyers simply type in a zip code and the desired car make and model, and CarGurus shows which vehicle listings to go for and which to avoid for the best local deals.
Whether you are looking for pre-owned vehicles, all-wheel drive, fuel economy, motor trend reviews, or other specs, CarGurus can find the perfect vehicle to fit your needs.
CarGurus' technology search allows users to search by:
You can also add similar cars to your search or type in very specific text to help narrow your options.
CarGurus' most unique feature is its question and answer board. This is an online community forum where car buyers can post questions on any auto-related topic. You have to sign in to the website to set up a profile to post a question, but the board is free and open to all visitors.
This is a helpful tool, beyond the search engine features, to help individuals find the latest updates on all things auto-related. The categories include:
This forum provides a prime opportunity to ask questions you would not otherwise be able to ask on the Contact Page of the website because you can receive help beyond car shopping customer service, which you can't always plan on to respond immediately. Users themselves can be resources for one another beyond consumer reviews and share practical, real-world advice without any marketing bias.
Plus, CarGurus staff, who are presumably car guru experts themselves, reply to questions on the forum as well. This feature seems more efficient for both customer and company because chances are your question is not uncommon and being answered publicly can help others as well. It also allows you to keep track of question topics that interest you by "favoriting" them.
Something else that resonates with CarGurus users is that the website allows you to sell your car through its site at no cost. Similar to Craigslist, you can post an ad on the platform to be seen by others. This makes the pool to shop from much larger than some other companies with specific seller requirements.
nother difference is that to upload your ad you have to complete a form with the following specifications:
This method can definitely be a safer way to sell your car because you know exactly what specs to include instead of just guessing. And posting with a popular site like CarGurus.com gives you some semblance of legitimacy.
The Cargurus IMV or Instant Market Value is a tool for pricing your car. It is a combination of a recommendation tool and a comparison tool. You can go to the "Sell My Car" page and specify the car, zip, mileage, transmission and options to see suggestions for the most competitive pricing and to determine the value of your car.
To help you determine if a seller is selling the car at a fair price, CarGurus also offers a trade-in value tool that analyzes over 4 million used car listings per day to deliver an accurate estimate of your cars Trade-in and private-sale value. In most cases, CarGurus innovative data analysis is superior to using your own metrics.
One final note: This is one of the few websites in its industry that makes its app easy to find and download for iPhone and other Apple products as well as Android. The CarGurus.com app has received solid performance ratings.
Being able to post your car for free on CarGurus.com is definitely advantageous for the seller; however, buyers should be aware that it may not be as advantageous for them. According to the website, if someone has a car he or she wants to sell, he or she can just post it on the CarGurus site and from there it will be included in the millions of used car listings it provides. All the seller has to do is have the car's color, transmission type and Vehicle Identification Number (VIN) and photo. Vehicle history information helps, but could in some cases be fabricated.
There doesn't seem to be a system in place to ensure that sellers are legitimate. This may be cause for concern if considering a test drive. When searching the used car listings, individuals should consider whether the car is being sold by an individual seller or a dealership or whether it is certified pre-owned or not.
Car dealerships are likely the safer bet, as they have a vetting process of their own and many car dealerships have already established an affiliate relationship with CarGurus. Through the "Find a Dealer" page, shoppers can find car dealers in their area with the best reputation.
They have all fake leads they sell old leads they over charge dealers and if dealer pay more they car will show up as a great deal not recommend to shop or do advertising with Cargurus.
Every dealer I have gone to tells me there is some hidden fee on top of the price listed. So the price I saw was for the car but then there is some mandatory extra down-payment or some mandatory service contract. One dealer told me there is iTrax installed already and that price is not included so the $7,000 is without the added $1500 iTrax cost. In the end, expect at least $1,000 or more on top of the cost, in my experience, BEFORE adding taxes, plates, registration, etc. CarGurus, this should be noted on your site to expect possible additional fees on arrival to the dealership. NYC shopper.
JUST READING THE DEALERS REVIEWS. SOME ARE GOOD BUT ALOT ARE SCAM BAIT AND SWITCH DEALERS. YOU SHOULD SCREEN BETTER.
The dealership I use on CarGurus doesn’t stand behind there vehicle!!! They need to screen them better Awful experience
Cargurus sucks. It forces the dealer to post low ball prices with hidden fees and ghost down payments. That makes the dealers look bad but they are just trying to sell cars. Why would anyone post a car for sale that is $4000 or more below Cargurus market price?
I found a 96 Suzuki x-90 at Your Auto Source in York,Pa., just what I wanted. Talked to Chad on the phone he sent me extra pictures of the under side, went down next day, drove it with Brian and bought it. Everything was just as it was advertised. Drove it 5 hrs back to Ct. without a problem. Very nice dealer work with,I couldn't be happier.
I would not recommend CarGurus. CarGurus and Russell Westbrook Chrysler dodge Jeep Ram of Van Nuys both failed to mention that the car I bought Had damages on the left front and left rear fender. CarGurus should do a better job of getting as much detail as possible before listing the vehicle.
I had a great experience this afternoon working with my salesman (David A)!!! He really helped me to select and pick out a very nice 2019 Chevrolet Silverado at James Corlew Chevrolet Cadillac.
I love that I can compare so many different dealerships and see every car that is for sale near me and the ratings about Best Buy’s.
I bought a car using CarGurus from 123Auto in Jacksonville, Florida. It was a lemon. The reviews of this dealer were high and I thought I was getting a good deal. There is no transparency on this website to warn you that you need to be extra cautious when buying a car from them. They are the typical nightmare used car salespeople who ruin it for everyone.
Found a 2018 Chevy Trax LT, at Texas Toyota in Grapevine. Will S , was outstanding, got a great deal. This was my first time using CarGurus. So happy I did.
When it comes to cars, I am pretty sure I wouldn't make a private party purchase off of any site, but the data this site provides on both the cars, as well as the dealers themselves is stellar. Two years ago to the day I bought the car I am driving, and it would never have happened without Car Gurus. I found the car, the dealer had The CAR Fax, and the dealer also had a good rating on Car Gurus based on other customers' experiences. I was able to do all my research on line, except for the test drive. As a result, I currently own the most reliable car ever, and at an exceptionally good price.
I agreed to purchase a used car from a seller on CarGurus. I signed the purchase agreement with the seller and he did as well. Cargurus called to confirm everything and wanted me to a course wire money. A few hours later, the seller says he sold the car to someone else.... even though we had a signed agreement. DO NOT BUY off Cargugus, their purchase agreements are apparently useless.
Car Guru is the BEST I bought my Lexus 460 L AWD with all the options for $8,000 less with GREAT deal and my BMW 750 I L X drive for $11.200 LESS with great deal . BEST of the best to compare
Crooks and liars Beware Beware Beware do not put any deposit they will convince you to do and promise you will get your money back if you don't buy the car when you go back for your money they will refuse to do so. They r liars
We just bought our youngest son his first car and Ricky from Cherati Motors really sold us a nice car without pressure and friendly service. We appreciate genuine people and that’s what you get with Cherati Motor! Thanks again, The Spann Family
I have done different searches for cars and always specify I am looking for an automatic transmission. I get results back with manual transmission cars. Also there are many listing that are "sponsored". How am I supposed to find the best deal when anyone can "buy" there way intro my search
Terrible site! Instead of helping people to share their experience they go into endless useless verification tricks.
If you want to buy a proper decent car that's over 7 or 8 years old, please please do not take cargurus car valuations seriously, only take them as a joke, specially if the car is low mileage, they have no idea how to value proper low mileage decent cars with full history, the valuation does not take into account whether or not the car has ten owner's or one, it does not take into account whether it has a full main dealership history or no history at all, nor does it take into account whether or not the car has been seriously accident damaged, nor does it take into account the overall condition, lets face it, a car that's advertised on cargurus may need a total respray, but it's not taken into account, so therefor how can they possibly advise the general public with their nonsense valuations, quite often their valuations on top condition Mercedes and BMW'S are as much as £4.000 - £5.000 away from the true valuation. I feel sorry for the naive shoppers who take advise from this company who claims its transparent, don't make me laugh, I am a expert in car valuations and have been in the same job for over 30 years, so i know what i'm talking about. Sia From Autostation
website locks constantly, making its value useless.
Typical bait and switch. Entered my VIN and preliminary price. CarGurus site stated "Fair Price". So, I entered my info and listed with same VIN and same price, but when posted the price was classified as "HIGH PRICE". Zero customer service. I dare you to try to find a phone number for customer service and their agents don't respond to emails. No response or action. Avoid the hassle and list elsewhere.
The Shop in Easten, MD is a pleasure to deal with! Brandon Is very professional and I would buy my next car from them! Thanks so much Billy
No mpg indicated on cars for sale Not good
I found a car of my liking and went to Evolution Cars. I arrive at Evolution Cars and the salesman tells me the vehicle was sold the day before. Not only that but when I mentioned the price he indicated that it would be more. I called CarGurus to check on the policy and whether or not a company can change the pricing arbitrarily. The answer was no and that the price listed is the cash price not including tax, title and other fees. This I understand. What I am angry about is the fact my husband gave Evolution Cars over $11,000 in payment for this 2012 Chevrolet Equinox only to have it now need servicing because the engine line came on. Mind you this is from a vehicle that has only been in our possession a little over 2 weeks. There is also a message on the panel that reads, "Engine power reduced". Evolution Cars has given me the run around and since it was bought as an "As Is" vehicle there is no hope of getting positive results from Evolution nor my husbands money back. There ae numerous complaints about this company and I pray people who have been a victim of their shoddy practices will spread the word and keep Evolution Cars of your site!!!!!!!
How can any website assess the value of car without seeing it and vetting it? Car Gurus is garbage marketing.
The website is horrible. 95% of the posts state ‘no price available’ ‘coming soon’, etc. Their search engine will NOT match the parameters you set. I did a search for vehicles in a date and price range to look for a TRUCK for my son in college. Out of 3000 matches, almost every single one was just auto dealers misusing this site to post cars that have NOTHING to do with the search parameters set. I reset the parameters 8 times and it kept giving me ‘coming soon’ posts from dealers for CARS, VANS, etc. Don’t waste your time here. They need to overhaul their website. Try one of the other 200 sites that ACTUALLY work. In case Cargurus does actually read these reviews. I ended up buying him a new truck for $28, 995, from one of your competitors. Could have been your sale and commission. Fix your website. I know I can’t be the only one who was unhappy using your site. It does NOT work the way you claimed.
I love car gurus! I found my first car there! This sight is extremely helpful and easy to use
I bought a car from individual through CarGurus, we decided to let them do the title work for us. The seller had an outstanding loan with Ford Credit. So I figured I will be getting a clean title because I was paying off his loan. It took almost a week before they told me to wire transfer my money to them, then they sent it to Ford. Took another week for Ford to clear the loan. Then they have to end the title back to CarGurus to sign because the seller gave them POA. It's been another week for the title to get there and still no clue when this will happen. When they get it they will sign it and overnight it to me. Don't know when this is going to happen. I can't get response from the emails I sent but 2 days or so later. I haven't received a response from last weeks email. I've spent $700 on rentals so far. If I would have kmnown this I would have taken my chances on the seller paying off his loan to get a clean title. WIIL NOT TOUCH CARGURUS AGAIN
I am currently looking for a used vehicle and this is a great site. I like that you can search by make or body style or price. There are also several different filters to apply that help to weed out options you know you don't like. I find that I use the price, mileage and drivetrain filters frequently, but there are MANY more. I appreciate that it gives the mileage, price and approximate location and a photo without having to click on it for more information. There is a huge selection. I also have used the research link to read more about certain models specific for certain years. It is a great tool when shopping for a used car!
The only time the Rep Kristopher D calls is when its time for a dealer review aka Dealer rate hike that they going raise the rates by 30% there only explanation is you getting more leads which consists of misleading customer that dealers finance 3-8000 at 2% rate and get more and more calls Soliciting from other companys how build website or selling insurance. This is how they use factious numbers of leads use against dealers .My sells have dropped over last 2yrs and they still increase every year like clock work. I even emailed Kris D yesterday and have not received a email or call that I requested to talk to Matthew M ..im sure he saw the email .This is how customer service is.Moving on to AUTOTRADER.
I have purchased a car on CarGurus. Its been a nightmare so far. Its been over a month since i paid the requested amount for the vehicle and i have not received title yet. I keep calling and sending emails but they keep referring me to autopay. I have called autopay and have left several messages but have not received any luck from them. I WOULD DEFINITELY NOT RECOMMEND PEOPLE TO PURCHASE A CAR FROM CARGURU/AUTOPAY.
Love Cargurus for vehicle shopping. Its a great shopping tool to find what you're looking for and offers just about everything you need to find the right vehicle. I have to laugh at the review I read about the prices being inflated and if you need gap insurance then its overpriced. Gap insurance is mostly because people are buying vehicles that are way more than they can afford and therefore take out longer loans that finance companies are willing to do for business reasons. If you're stupid enough to buy something you cant afford and carry a loan term thats equivalent to a home mortgage with no money down thats why there is gap insurance. Your poor choices and your fault.
Their auto sale feature is horrible. I am on a time constraint and I explicitly asked them how long it would take and they said 1-2 business days MAX. Now it is 2 business days, the day before I move cross country, and I'm getting ghosted by their sales time. WTF! I am going to demand their sales fee back because I would have NEVER used this service if I had known this. I urge everyone to NEVER use this site to conduct a sale, it is a terrible experience.
Use Kelly Blue Book, these guys manipulated the market by watching dealer prices and not the actual value of the vehicle. If you need GAP insurance it's not the true value.
I sold a 2008 Jag XJ8 for full price and bought a 2010 Mercedes S550 4 Matic with 40,500 miles for about $5000 less than book. It's a great site.
Not worth your time no help in posing messed up post . Told my car was $3000 over priced ,. removed after 1 day sold it for price posted with phone # and for sale sign for $3000 above there opinion
Uploading photos, typing in comments, picking the year, etc., is easy Being able to pick options and things that make the car unique is very hard- most of all THEY are going to assign the price and if you don't like the price they assign, they give you a lower ranking like a "fair deal" or or lower. If you go along with their price assignment, but you don't buy extra enhancements from them, after two or three days they lower your rating to a "fair deal" or lower when absolutely nothing has changed with the car. For example, when I questioned them about why after the third day the car was listed they arbitrarily changed the value rating from good deal to fair deal, they closed the listing and marked it as sold! It's not like the service is free - if you sell the car you pay them, which is fair. But all the other bull crap is not Don't waste your time using CarGurus! I wish I had screenshots of my listing, you could see nothing changed but THEIR rating changed...I just don't think they are trustworthy
I had an awesome experience at Toyota Universe in little Fall NJ ,My salesman reps Pat Y was so much helpful . thank you
Not even 1 star. steer clear. If you find a buyer they block all addresses, phone numbers and there is no way to contact them directly. I have a 2013 Honda Civic with less than 1800 miles. they said it had about 164000 miles.
NEGATIVE STARS SHOULD BE AN OPTION!! I GAVE 1 STAR ONLY BECAUSE I HAD TO IN ORDER TO WRITE THIS REVIEW!! I listed my car yesterday with them and the added FALSE VEHICLE HISTORY INFO to my add. "Frame damage reported" and "6 previous owners" is what they added to my listing. I know for a fact thats not true and i also did a report on my own just to show if anyone ever asked. Oh and they added "no deal listing" saying my car was only worth half of my sale price and was worth $0 trade in value. Wtf??!!
My rating is 0.. ....they have vehicles listed that aren't even in the qualified search. They care less about that and do not follow through who the sellers are.. ridiculous website
Search engine is absolutely terrible. Wanted to narrow it down to an extremely specific vehicle and it won't allow it. This site was a complete waste of my time.
Worst company to deal with. First, they want to be your partner selling your car. Most of their leads are bogus and not to be found. As a car dealership, they will never give a proper word, honest agreement. They are always after your money to charge as much as they can. Do not sign with them any long term contract as they do not have a set up fees. Every rep can 'grab' money from you as much as possible to increase their commission. On top of that, you will get the worse customer service
Experience thus far tells me many of the dealer listing are nothing more than click bait. For me, roughly 75% of my requests come back as not available, or “can’t find the vehicle you are inquiring about.” There is no apparent way to alert CarGurus, and sometimes *weeks*later, the bogus listings are still there.
Very dissopointed with cargurus, there customer service is absolutly rubbish, we have reported a fauld where you can not search for a van nearest to me it no longer works they say if you search under cars my vans are there but who in there right mind look for a van under cars, they only seem interested in taking the monthly direct debit not a good experiance at all beware
Not sure where or how CarGurus determines the value of the cars they advertise, but the values are extremely inflated. The values do not correspond to the NADA retail book values or the Kelly Blue Book retail values. Don’t be fooled into thinking you’re getting a great deal based on their inflated values. Check the NADA book or Kelly Blue Book values.
I bought a car 2 years ago from a dealer from CarGurus . He changed the battery of the car whenduring I went for the money for the car I chided. Second he said in the moment of the buying that I have to pay a fee for the parking for the car for which I was not notified at the beginning. Then I tried to write a review to that scammer , but it was so complicated. Today I got an email from CarGurus that if I complete a Sergey I will get 10$ gift card for Amazon. At the middle of the survey I was not able to continue. I guess , they just got the necessary information and left me in a position that I can’t continue.
There are a multitude of ways CarGurus hurt's the car industry. First, Cargurus takes dealer listings, republishes them, and rates them w/o consent of the dealer. They may or may not have accurate listing information and can drive customers away without the dealer even knowing the vehicles are being listed. Should a dealer decide to sign up to get control of their listings, they are subjected to a re-sign or die price increase of over 200% or more of the current price annually. This has happened to me 4 years in a row. SO to keep this company from devaluing my listings I have to pay them more every year, ultimately driving the cost up for who??? The consumer. ANother way the hurt the auto industry is they send request for dealership reviews out to everyone who sends a lead through them whether they contact the store or not. This opens the door to negative reviews from people who may not have ever set foot or corresponded with the store. Finally, the customer support is the absolute worse. At this time their support number goes straight to a beep that records you, doesn't even give a prompt. I reported it to my account advocate on 2/12 and it's 2/19 and they haven't even called me back. Today I took a video of what the support calls were doing and sent it to their fb message page. It was viewed but no response.
There are many vehicles to look over. I like being able to get alerts to vehicles of interest and searches. I wish there was a way to mark a listing so that you do not have to look over a vehicle again that you found undesirable. There are so many vehicles that it’s sometimes difficult to remember even though it tells you that you have viewed it in the past.
It’s a joke, the pricing of great deal and good deal is a farce. Stay far away from this auto “sales” site. They really are the worst. I’ve used Edmonds and found the information honest and trustworthy.