In 1986, CARFAX started with the desire to be the authoritative source of information regarding the history of used cars for buyers and sellers. 29 years later, CARFAX has achieved its vision in North America. Millions of people every year visit CARFAX to discover the history of their cars. Over 91,000 sources of data including motor vehicle agencies, police and fire departments, auctions, car rental agencies and collision repair shops sends CARFAX information about used vehicles.

The Good

Vehicle history reports can be obtained on used cars and trucks from 1981 or later, using the VIN number located on the vehicle in question. The VIN number is a 17-digit number is typically found on the side of the driver’s door below the steering wheel. CARFAX helps car buyers from buying cars with their Lemon Check reports. If a CARFAX report does not include a branded title issued by the Department of Motor Vehicles, then CARFAX may buy back the car for the full price it was purchased for. CARFAX vehicle report fees range from one report for $40 for 60 days to $55 for unlimited reports by U.S. license plate.

You can search for your next car on and filter your results through a number of factors. You can choose to find a car that has only had one owner or one with no previous accidents. Search cars with service records or lease only. Narrow down the results until you get the exact car that fits your needs. Searches are done by your local area with an up to 500 mile radius.

You can also use the myCARFAX app on your mobile device to keep you on track with the maintenance tasks involved with your current car. Use your car’s VIN number on the app and pull up service records, schedules for maintenance, and information on recalls. CARFAX will even alert you when your car is due to be serviced.

The Bad

Even though the Better Business Bureau gives CARFAX an A+ rating, the Better Business Bureau reports that CARFAX has had 367 total complaints in the last 3 years. 115 complaints were closed in the last 12 months. Even though CARFAX was found by the Better Business Bureau to have made a good faith effort to resolve a customer’s complaint, 61 complaints by customers were not satisfied with CARFAX’s response. The majority of these complaints appear to be with advertising and sales issues and problems with CARFAX’s products and services.

The Bottom Line

CARFAX is the place to go when you want to find out your car’s past. When you want to find out what repairs have been done or if your car has been in an accident, CARFAX will tell you in a few simple clicks. The vehicle reports offered by CARFAX are extremely detailed. With CARFAX’s mobile app, you can keep your current car properly maintained as well. Know what you are getting into with your next vehicle purchase with’s products and services today.

Company Name: Carfax Vehicle History Service


TIB: 29 years. Business Started: 01/19/1986. BBB file opened: January 02, 1998

BBB: A+ rating with the Better Business Bureau.


Online Features (10pt):

  1. Number of owners
  2. Title information, including salvaged or junked titles
  3. Flood damage history
  4. Total loss accident history
  5. Odometer readings
  6. State emissions inspection results
  7. Accident indicators, such as airbag deployments
  8. Recall Information
  9. Service, Inspection, and Registration History
  10. CARFAX Buyback Guarantee


  1. Car Research
  2. CARFAX Vehicle History Reports
  3. Car Guides
  4. CARFAX Lemon Check
  5. Warranty check

Used Car Liquidation:

Mobile Ability: is NOT a mobile-friendly site as tested on Google Developers’ Mobile Friendly Test:

Nationwide: yes

Car Loan Education:

How Pricing Works:

Fees: 1 CARFAX Report $39.99 Valid for 60 Days

5 CARFAX Reports $49.99 Valid for 60 Days

Unlimited CARFAX Reports only $54.99 by U.S. License Plate

Additional Information:

367 complaints closed with BBB in last 3 years | 115 closed in last 12 months

CARFAX receives information from more than 91,000 data sources including every U.S. and Canadian provincial motor vehicle agency plus many auto auctions, fire and police departments, collision repair facilities, fleet management and rental agencies, and more.

CARFAX Vehicle History Reports™ are available on all used cars and light trucks model year 1981 or later. Using the unique 17-character vehicle identification number (VIN), a CARFAX Report is instantly generated from our database of over ten billion records.

Every CARFAX Report contains information that can impact a consumer’s decision about a used vehicle.

If the CARFAX Report fails to include a DMV-issued branded title (such as salvage, fire or flood damage, and odometer problems), CARFAX may buy the vehicle back for the full purchase price*. You can also use the free CARFAX Lemon Check to help avoid cars with problems.

Start your search on and filter your results by 1-owner cars, accident history, cars with service records and more.Find the right used car, with the right price, and start your search with vehicle history.

Get the myCARFAX app to make taking care of it easier than ever! Using your VIN or license plate number, CARFAX can pull service records, maintenance schedules, open recalls and more. Leave it to CARFAX to provide you with alerts when your car is due for service so you can stay on top of maintenance and keep your passengers safe.

Thousands of auto dealers nationwide subscribe to to grow their business and instill confidence in their customers by providing them with free CARFAX Vehicle History Reports.

Carfax vehicle history report:

vehicle info, price calculator, ownership history, title history (salvage, junk, rebuilt, fire, flood, hail, lemon, not actual mileage, exceeds mechanical limit), additional history (total loss, structural damage, airbag deployment, odometer check, accident/damage, manufacturer recall, basic warranty), view other same vehicles with free carfax reports, detailed history by owner, glossary

Contact Info: Phone Number: 1-703-934-2664

Address: 5860 Trinity Pkwy Ste 600, Centreville, VA 20120

Toll Free #: 1-800-274-2277

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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2 CarFax Reviews

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  1. User Score


    September 17th, 2016 New Baltimore, MI

    Reports are not accurate at all! beware!

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  2. User Score


    March 23rd, 2016 Provo, UT

    I purchased a vehicle in 2011 and the CarFax was clear, no accidents, so I went ahead with the purchase.I am now ready to sell the vehicle, but when I pulled a new CarFax report, I was shocked to find an accident that was reported on my car.

    The accident in question happened nearly a year prior to when I bought the car, but didn’t start reporting on CarFax until a month after I purchased it. I’ve contacted the dealer and CarFax (which is BS that they only have email contact, no phone number) and they basically told me to go pound sand. They refuse to do anything or acknowledge it was a mistake on their part. We would never have bought the car if we knew it was involved in an accident, and we shouldn’t have paid as much for it as we did because of the accident.

    It also pulls down our resell value. I think they should extend the BuyBack Guarantee to this situation to remedy their mistake.

    Heck, we’d be happy if they took the car for the current market value. But they think they’ve done nothing wrong.

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