CarFax Logo
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138 User Reviews

7.7

Overall Score

In 1986, CARFAX started with the desire to be the authoritative source of information regarding the history of used cars for buyers and sellers. Years later, CARFAX has achieved its vision in North America, with the most comprehensive history report database available for cars and light trucks. 

Millions of consumers visit CARFAX every year to research whether they are in the process of selling or buying a car. A history report can include information like: 

  • Accident indicators—like airbag deployment
  • Estimated mileage driven per year
  • Estimated miles
  • Fleet history—if it was used in a taxi, law enforcement, or rental car fleet
  • Flood damage
  • Hail damage
  • Lemon history 
  • Number of previous owners and length of ownership
  • Odometer problems and readings
  • Open manufacturer recalls
  • Rebuilt 
  • Service history records
  • State emissions inspection results
  • Structural or frame damage
  • Title information—salvaged or junked titles
  • Total loss accident history
  • Warranty coverage information

Over 100,000 data sources, including motor vehicle agencies, police and fire departments, auctions, car rental agencies, and collision repair shops send CARFAX information about used vehicles.

Keep reading for pros and cons, plus CARFAX reviews from real users. 

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The Good

  • Lemon Check Reports
  • CARFAX Buyback Guarantee
  • History-Based Value
  • Great Filter Options
  • Mobile Apps

Lemon Check Reports

Vehicle history reports can be obtained on used cars and trucks from 1981 or later, using the VIN number located on the vehicle in question. The VIN (vehicle identification number) is a 17-digit number is typically found on the side of the driver's door below the steering wheel. 

CARFAX Lemon Check Reports help used car buyers to make smart financial decisions and avoid buying a branded or salvaged titled vehicle for a bad price. 

CARFAX vehicle report fees range from one report for $39.99 to $99.99 for six reports. 

CARFAX Buyback Guarantee

A unique CARFAX guarantee helps used car buyers with peace of mind when it comes to shopping for a pre-owned vehicle. 

If you get a CARFAX vehicle report that doesn’t have a branded title reported, then purchase a car which turns out to have a branded title issued by the Department of Motor Vehicles, then CARFAX may buy back the car for the full purchase price. This is a great way to add value and trust to their service. 

History-Based Value

CARFAX offers a free history-based valuation with your zip code and VIN or license plate number. This valuation takes into account info from the car’s history without making you pay for the full report. While services like Kelley Blue Book take into account the make, model, year, and special features, CARFAX takes into account things like previous use, number of owners, accident history, registration history, and open recalls. 

Great Filter Options

You can search for your next car on CarFax.com, which includes thousands of used and certified pre-owned car listings from local dealerships. Each listing includes a free CARFAX report, so consumers can search and filter results by a number of factors, including details from the vehicle’s history report. You can choose to find a car that has only had one owner or one with no previous accidents. 

Search cars with service records or lease only. Narrow down the results until you get the exact car that fits your needs. Searches are done by your local area with an up to 500-mile radius.

Mobile Apps

You can also use the myCARFAX app on your mobile device to keep track of when you need to have maintenance performed on your car. Use your car's VIN number on the app and pull up service records, schedules for maintenance, and information on recalls. 

CARFAX will even alert you when your car is due to be serviced and help you find a mechanic nearby with suggestions and consumer reviews of each repair shop. 

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The Bad

  • CARFAX Report Pricing
  • Advertising & Sales complaints

CARFAX Report Pricing

While there are lots of free tools for car shoppers to use at carfax.com, vehicle history reports are not free. 

How much do CARFAX reports cost?

  • $39.99 for 1 report
  • $59.99 for 3 reports
  • $99.99 for 6 reports

While you can save money when you purchase multiple reports, unlimited reports are only available for partner dealerships, not for private users. 

Used cars listed for sale with CARFAX all include a free vehicle history report. Additionally, many car dealers and car finder sites provide free reports to car shoppers, including: 

However, many car finders and dealerships offer a free vehicle history report with their shopping service, including the following: 

Advertising & Sales Complaints

The majority of these complaints appear to be with advertising and sales issues and problems with CARFAX's products and services.

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The Bottom Line

CARFAX is the place to go when you want to find out about a car’s history, whether it is a car that you own or a used car that you are looking to buy. When you want to find out what repairs have been done or if it has been in an accident, CARFAX will tell you in a few simple clicks.

Each CARFAX vehicle history report is extremely detailed and the company’s database of more than 17 billion records contains every VIN in the United States. The company’s buyback guarantee helps buyers to have a bit more peace of mind when buying a pre-owned car. 

With CARFAX's mobile app, you can keep your current car properly maintained as well. 

Know what you are getting into with your next vehicle purchase with CarFax.com's products and services today. 

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Star Rating

4.3

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138 Reviews

Review Breakdown

5 grade

59%

4 grade

26%

3 grade

4%

2 grade

2%

1 grade

9%

Sentiment Criteria

Value

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peter harmatuk Poolesville, MD

Have sold a number of of cars through CARFAX rather than do a "trade-in" with the dealer. In all cases, CARFAX paid a number of thousand dollars above what the dealer was offering. Their turn-in process is a piece of cake and you walk out with a check in hand in less than the time it take to have a cup of coffee. I have never used their car buying services though

2 months ago

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Naya Tallahassee, FL

I like CarFax a lot because it allows you to view used cars and select cars that meet your standards. A great part of this website is it also allows you to view the service history of the vehicles and also see if the vehicle has had any accidents.

2 months ago

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Mason Allen Provo, UT

I trust CarFax and that is the best feeling when buying a car. I was close to buying a used car about a year ago and decided to just pay the fee for the CarFax and I am glad I did. The car would have probably broken down in a day. Most if not all auto shops report into the site and so that keeps everything up to date and accurate.

3 months ago

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Cindy H Gilbert, AZ

I love all the detail that is on CarFax. I love it when i am looking at a vehicle and the CarFax is provided free. I feel i can really trust the information given in CarFax. It helps take some of the mystery out of used car buying.

3 months ago

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Ramona Kiffing Pompano Beach, FL

I loved that Carfax offered me the Carfax and all the cars they had on their website. However, I wish they had more cars on their website because I felt that the options were very limited.

2 months ago

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Eban Beltran Arlington, TX

I’ve used CarFax to both buy 2 cars and sell 2 other cars. It was great to understand the value of my vehicles in the conditions that they were and to share that with potential buyers. Fantastic info that came in handy.

3 months ago

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Eric Wilkinson Herriman, UT

We recently needed a new car. We needed to sell a car to purchase the new one. We had lots of people request to see the CarFax report before they would purchase our vehicle. We felt confident in having this report and it helped add peace of mind to the buyer of our vehicle.

7 months ago

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Christine Farmer Littleton, CO

I'm currently looking for a car and have found the CarFax website to be very helpful. There is a great research/review section that I feel gives more details than other sites. Professional reviews and customer reviews. Important CarFax information is clearly visible when scrolling through available used cars. The filters available to narrow down the search is very good and all the basic information is there before needing to click on a particular car for more information, making it efficient. I also like the ratings of great value, good value, etc... Also you can get free CarFax reports on this site!

1 year ago

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Kristin Fleming Tallahassee, FL

Very reliable! Gives you all the information you need to know about each car you look up! Helped me A LOT in purchasing a car!

3 months ago

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Ashley Johnson Las Vegas, NV

Great way to find out about the history of a vehicle before you purchase it. I never buy a car without seeing the CarFax first!

3 months ago

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Swedish_queen Cheyenne, WY

Carfax is great! The information it gives you about the car is unbelievable! Everything from any accidents to all if the maintenance thr vehicle has had! I use Carfax everytime im interested in a new car!

7 months ago

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Dre35 West Valley City, UT

Carfax has been a great resource in looking into the history of all the vehicles we've purchased. The only thing I wish I could see is what type of owners owned the car previously (Personal vs fleet). I think we had to go to the dealership to get that information.

8 months ago

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Eddie Rios Ogden, UT

Nothing but great things to say about CarFax. It is an invaluable tool about car histories that help you avoid car buying pitfalls. Their information is critically helpful, comprehensive and easy to use and read. It would be foolish to buy a car without CarFax as a tool to safeguard yourself. Smartest thing I ever did.

1 year ago

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Tammy Geddie

This site always has the car or truck I'm looking for and the information is always up to date. I have used them four times to purchase vehicles and they were spot on with the look and the price and the way the vehicles condition were in. They are my favorite site.

1 year ago

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Julie S Hillsboro, OR

I used CarFax to find a car for my son - we found the perfect one through Kudos Garage in Salem. This office hooked us up with a great deal on the car my son couldn’t live without and also gave us a great price on our trade in. These guys are so amazing to do business with, we will be back as needed, in the future. Thank you, Erick, you rock!!

1 year ago

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Brian Jones Norco, CA

We used CarFax to search for our daughter’s first car. We found the best dealership- Five Star Motor Sports in Costa Mesa and they gave us a great deal! We would definitely recommend this dealership and this website to anyone that is in the market for a car.

1 year ago

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Nicole Jones Sandy, UT

My husband and I purchase gently-used cars every 2-3 years and we ALWAYS run a CarFax before purchasing. We have found them to be extremely helpful and reliable. There have been quite a few times we were glad we had the CarFax report because that car had been in an accident and we were not made aware of it by the seller. Also, I might add that one of the vehicles we were looking at a few years back didn't end up having a report available. CarFax was very quick to respond and refund us the money we spent for that report.

1 year ago

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Mike Ika West Valley City, UT

I like the peace of mind that CarFax offers. While it doesn’t tell you every bit of automotive history behind an automobile, it does offer some insight to the car’s history. When searching for a used car, this insight helps to eliminate the buyers remorse that often comes when buying a used car. I always make sure to get a CarFax when I purchase a used vehicle. Car Fax’s car search functions are average, but the peace of mind it offers is what sets it apart.

1 year ago

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Nazjah Yates Jacksonville, FL

Carfax has helped me tremendously in finding my first car. Many companies did i visited sold the cars "as is" and it was important to my parents to see the carfax. When viewing the carfax, i was able to see the truth behind the cars i was looking to purchase. The carfax helped me steer away from cars that had their airbags deployed, been in accidents, and other things i was looking to avoid.

1 year ago

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Shannon B Salt Lake City, UT

I found Carfax really helpful when I was looking for a new SUV especially the car history. It helped me feel more confident in my purchase knowing the accident/damage history beforehand. They also email me occasionally with updates on my car’s mileage, resale value, and when I need to go in to get an oil change—a really nice feature I wasn’t expecting!

1 year ago

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Brittany Wilkinson Herriman, UT

Recently I had a CarFax pulled on a vehicle we were selling. It was helpful for potential buyers because of it's trusted name. I highly recommend having a CarFax pulled on any car sell or purchase. The information it provides helps you feel confident in your sell or purchase. Do NOT use a knock off site. There are other companies out there but not all of them are trustworthy. We also learned this the hard way.

1 year ago

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Chelsea Snow Eagle Mountain, UT

in a world of car salesman shadyness- Car Fax gave me the confidence I needed to purchase my vehicle.

3 months ago

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Dale Howe Logan, UT

Helps me to buy a car with confidence. When making a multi thousand dollar purchase CarFax gives me peace of mind that I'm not making a multi thousand dollar mistake!

5 months ago

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Anita pea Dallas, TX

Carfax has been an all out best car finder app. They helped me find my current car and it is everything I wanted! Their customer service helped me when I was struggling with finding the right car and the pricing was awesome.

1 year ago

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Natalie Brown Boulder, CO

CarFax was phenomenal in helping me find and buy a car. Although I did not use it in the car I actually bought (I bought a new car), it helped me sort through all the options. There was once where carfax saved me from buying a bad car by allowing me to look at the history of the car and see it was not worth the price it was being sold for.

1 year ago

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Robert Wilson Rockville, MD

I used Carfax when I was shopping for a used car. It was very helpful to me to see information about the cars history beyond what the dealer told me. This extra information gave me confidence that the used car I picked had a clean history with no accidents. The report clearly showed in chronological order all of the past owners maintenance of the car. I was pleased with the CarFax service and would absolutely use it again

1 year ago

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Shauna Horne American Fork, UT

We really try and get a CarFax report every time we purchase a vehicle. The report shows the maintenance history of a vehicle (if the work was done at a dealership) and it gives a list of any accidents with a description of the damage. It is really helpful information when evaluating the overall quality of a used vehicle.

1 year ago

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Michelle Rios Ogden, UT

When we were shopping for our next car we used CarFax to help us verify that the cars we were looking at were good, clean cars with no accident history or major mechanical issues. They have a great platform that is easy to use and their customer service was great to deal with. Though we ended up buying a vehicle through a dealership, we would use CarFax again.

1 year ago

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Rommie Bishop III Rexburg, ID

Carfax was great in helping me gain a understanding of what how much I should pay for the Subaru Outback I was looking for in 2019. Paired with Kelley Bluebook, I was pretty confident in the pricing I should expect and was able to find a great deal. They aren't totally comprehensive in their maintenance logs, but that's expected when the owner does self-maintenance or similar things.

1 year ago

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Andrea C Moran-Melendez Jacksonville, FL

Super reliable and helpful I have been using it in my search to find my first car and I honestly would not use anything else to do so because as a teen looking for affordable used options I want to make sure that what I am getting is safe and secure.

1 year ago

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Sierra Beck Herriman, UT

I bought a new car a couple of months ago and when I was looking, I used CarFax a lot to get specifics on the cars. My favorite feature of CarFax is being able to see if the vehicle had been in an accident and what damage was reported. My aunt works for CarFax and she told me the things to look for and be aware of.

1 year ago

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Darryal Ray Knoxville, TN

Good luck in contacting CarFax! No phone, no email -- just an online support form that goes ignored. Sure can't TRUST their car fax reports if this is the way they screw customers.

5 months ago

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Mary Alice M. Orem, UT

CarFax is super trustworthy and for me it is a must when I am looking to buy a car.

3 months ago

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Keld Sperry Lehi, UT

I always enjoy getting the best information about a car. When I purchased car I am glad that I can see the carfax reports.

7 months ago

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Natalia Correa MDTribe Tallahassee, FL

Carfax was really helpful in knowing all the details for the vehicles and making sure I was getting a good price! Highly recommend them because they are very reliable.

1 year ago

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Ness

I've used Cargurus when it came to car shopping. IUS890616RH6ed carfax to check car record and car gurus to see what the market looked like ink my area.

1 year ago

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Tara Cummaquid, MA

Carfax is a joke. I updated a 750li BMW with a newer one, 2015 with 24,000 miles on it, beautiful and fully loaded. Drove it less than 5,000 miles in a 14 months, it was an extra vehicle. I am looking to trade or sell the car, (as we have a teenager coming to driving age) when I was told that the Carfax had reported damage to the rear end, 3 weeks into my ownership. The carfax also had the car reported multiple times as black, when it actually has a $5,000 customer color option. They listed the vehicle as having been registered twice in a 4 month period. I sent in for a dispute and have been going back and forth with them. They said that their "source" confirmed the "damage", This car has never seen the snow in my possession never mind a dent, scratch etc. I stated this was impossible and called my insurance company to see if something had been claimed accidentally, they said nothing on the record. I requested from Carfax, their "source", but according to the customer service, Due to contractual clauses with their sources, they do not divulge the information!! This is ridiculous, and unacceptable. I have to go further and somehow find out. So as the owner I am supposed to accept their reporting and the devaluation it does to my vehicle... NO WAY

2 years ago

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Jessica Saint Joseph, MO

it was a good service, I had a great time and on a scale of 1 to 20 the reliability was a 9! I highly recommend this website for all of your car searching needs.

2 years ago

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Lan Van Austin, TX

CARFAX reported that there was structural damage done to my vehicle from an accident. This is completely false information as there was zero damage to the frame or unibody of my vehicle yet they still incorrectly reported this as an issue with my vehicle. I did not know until last week when it was pointed out to me by someone interested in my car. I have been trying to sell this vehicle for over a month unaware that CARFAX had done this and consequently I have lowered the price of my vehicle by $3k because I was getting very little responses which I blame on CARFAX incorrectly listing damages to my vehicle. I will lose $3k from selling my vehicle which is how much below the value Edmonds and Kelly Blue Books suggests the car is worth based on the features and condition of my vehicle. I have sent them several emails, called and tried to get help via chat and they have never responded. They report false information and when the I repeatedly tried to contact them to get that information corrected with documentation including a letter from the repair facility, a complete report of the work done that does not show any frame or unibody damages, photos of the damage to my vehicle and a police report the still will not respond. If you have this happen to you take them to small claims court and you will win if you can provide the proper documentation. It is a fairly simple process to file your complaint with your local county court and very inexpensive as well.

3 years ago

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Rebecca Forrette Provo, UT

I purchased a vehicle in 2011 and the CarFax was clear, no accidents, so I went ahead with the purchase.I am now ready to sell the vehicle, but when I pulled a new CarFax report, I was shocked to find an accident that was reported on my car. The accident in question happened nearly a year prior to when I bought the car, but didn't start reporting on CarFax until a month after I purchased it. I've contacted the dealer and CarFax (which is BS that they only have email contact, no phone number) and they basically told me to go pound sand. They refuse to do anything or acknowledge it was a mistake on their part. We would never have bought the car if we knew it was involved in an accident, and we shouldn't have paid as much for it as we did because of the accident. It also pulls down our resell value. I think they should extend the BuyBack Guarantee to this situation to remedy their mistake. Heck, we'd be happy if they took the car for the current market value. But they think they've done nothing wrong.

5 years ago

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A Ghamougui Carlisle, PA

Thieves... They know that they don't have competition except Autocheck, so they treat people like unprofessionally.

2 months ago

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James Knight Tremonton, UT

I’ve bought two car fax reports to help buyers purchase our vehicles on KSL. The reports were concise and contained all the information needed to know the car history and past maintenance for the vehicle.

5 months ago

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Karen Torino Tallahassee, FL

Car fax was awesome in helping me find a car. The detailed report is necessary for any buyer interested in buying a used car. It allowed me to not make a mistake in my car choice.

1 year ago

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Myken American Fork, UT

Carfax gives me so much peace of mind when buying a vehicle. I appreciate knowing the history of the vehicle and feel reassured having the information it provides! Would never buy a car without checking Carfax first!

1 year ago

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Alyssa Hansel Tallahassee, FL

I went to them while I was looking to purchase my current care! The staff was super nice, and they helped me decide on a perfect car at a good cost! Car buyers should look here!

1 year ago

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Poundesk Saratoga Springs, UT

Carfax is the best thing you can use when researching a used car. They have several different payment options that work with anyone's budget. With our last carfax report I found issues that the seller was not disclosing. It gives you a complete vehicle history report. Won't buy another used car without getting a carfax report first.

1 year ago

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Windy Payton New Orleans, LA

Love this company they tell you everything you need to know about the vehicle you about to purchase if it's a good deal or if it's been wrecked how many people had it and etc.

1 year ago

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Michelle W Coraopolis, PA

CarFax is an awesome way to research vehicles, especially ones that you're interested in purchases. All the facts about the vehicle's history is listed right there to help you make a decision. Awesome site!

1 year ago

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Kathryn Robinson Riverton, UT

I definitely recommend getting a CarFax when buying a used car. CarFax gives you detailed information about the maintenance history of the car and you can see if it has been in an accident or has a salvaged title.

1 year ago

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AK Riverton, UT

We use CarFax any time we buy a car (we always buy used cars). As much as I would love to just trust the person selling the car, it's nice to see the actually history, what's happend over that cars' life!

1 year ago

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