Castle Automotive Group is a car dealership with five locations and eight franchises throughout Illinois and Indiana. The group emphasizes that its goal is to help clients find the best make and model for their needs within their budget through a no-pressure buying experience. When purchasing a car through Castle Automotive group, clients have the option of purchasing a car completely online through express car buying or in person.
Castle Automotive Group offers express car buying where a client can purchase a car completely online. Prospective clients begin by selecting a model available in the inventory. Castle Automotive Group offers new and used cars from brands including:
Before making any commitment, clients have transparent, upfront pricing through receipt of a deal sheet on a selected car that outlines every aspect of the purchase including cash, financing, or leasing options. If a client has a car they want to trade in, they can receive a firm offer within three business hours. Clients will need to fill out a credit application form and upload a copy of their driver’s license and valid insurance card. After reviewing the information, Castle Automotive Group will send a final deal sheet based on approved credit and purchase eligibility. To complete the purchase, clients simply need to review and accept the final deal sheet.
After purchasing the car, and if they live within 100 miles of the dealership, the client has the option of free delivery. A delivery specialist brings the car to the home or office with all necessary paperwork and performs a walk through of the car with the client. If the customer has a trade in, the delivery specialist will take care of that as well. Alternatively, clients can arrange a time to pick up the purchased car from the dealership.
Castle Automotive Group offers a 72-hour "love-it or exchange-it" policy to ensure that clients are satisfied with the cars they have purchased. Most car dealerships do not allow returns or exchanges after the purchase has been made and the car is driven off the lot. Through this policy, clients receive further assurance they will end up with the right car for them when purchasing through Castle Automotive Group.
Clients can sell or trade-in their cars completely online through Castle Automotive group. The dealership is a Kelley Blue Book Instant Cash Offer participating dealership. Prospective sellers can receive instant offers on their cars instead of estimates through other dealerships, saving the client time and effort.
It is not clear how long Castle Automotive Group has been established or how long it has been selling cars online because its time in business is undisclosed on its website. Time in business may be an indication of a well established and reputable car dealership.