Fox Rent A Car Logo
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LAST UPDATED: September 15th, 2022

The brand's claim to fame is offering consumers the same vehicles for less cost than its major competitors. The company has been in operation for over twenty-five years. Its headquarters is currently in Los Angeles, California.

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The Good

  • Car Rental Prices
  • Roadside Assistance
  • Toll prepay Option Available

Car Rental Prices

Fox offers economy and luxury vehicles at a low price in the industry. This can make traveling more affordable for customers.

Roadside Assistance

Fox offers Roadside Service Assistance (RSA) at $3.99 per rental day. Benefits include emergency road service towing (within 25 miles of occurrence), winching, jump start, flat tire change, lockout service, and emergency fuel delivery (up to two gallons). Fox promises that this roadside assistance will waive all, or a portion of the cost of a roadside assistance service call up to the amount of $400.00 per incident. If customers find themselves in a roadside emergency, Fox has a toll-free service number located in its Rental agreement folder. The pricing is on par with many companies in the industry.

Toll Prepay Option Available

Customers can order toll passes through Fox's website to make their commute easier. This is called Fox's PlatePass All-Inclusive Service, which, if customers choose this additional option on Fox's website, is a daily rate stipulated in their rental agreement. Customers are responsible for the payment of all tolls incurred during the rental period, whether covered by the toll pass or not.

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The Bad

  • Economy Price Range
  • Luxury Price Range
  • Cancellation Policies
  • States Available
  • Airports Locations
  • No On-Site Fuel Discount
  • Return Process
  • No Online Check-In

Economy Price Range

The economy price range Fox customers is low in the industry. With taxes and fees, the price range is actually closer to average prices. These prices may seem to be a great bargain to begin with, but be aware that the prices will go up with taxes and fees.

Luxury Price Range

Fox Rent A Car offers luxury vehicles for low prices. But again taxes and fees could raise the price to an average, if not high rate.

Cancellation Policies

Fox does not charge customers cancellation fees — a great benefit unless customers use Fox's PAY NOW program, which is when they prepay for the rental. For PAY NOW customers, there is a $25 fee to cancel. For non-PAY NOW customers, Fox makes canceling a reservation easy. Customers can use the same platform they used to book the reservation to cancel it. For example, if they booked the reservation on Fox's website, they cancel the reservation on Fox's website. The same goes for customers who book a Fox reservation using a third-party platform, such as a travel booking site like Expedia.com. One caveat is that although Fox does not charge cancellation fees, if customers use third party platforms (i.e. Expedia.com), those platforms may charge customers their own cancellation fee. One generous rule Fox offers for PAY NOW customers is for those whose credit card is lost or stolen. If the credit card used to book a PAY NOW reservation is lost, stolen, or replaced by the card issuer and cannot be presented at the time of rental, Fox will waive the cancellation fee at the time of pick up.

States Available

Fox Rent A Car is found in 13 States. This is on the low end for most car rental companies. Fox also does not have a presence in New York City, a major location. Many of Fox's competitors have New York locations as well as locations in up to 50 states. Fox falls short in this regard.

Airports Locations

Fox lacks a sufficient number of rental counters at most major airports throughout North America. They only have locations at 25 Airports in the U.S. and Canada combined. Other companies are more available with rental counters numbering at 40 airports or more.

No On-Site Fuel Discount

Fox does not offer discounts on the price of fuel it uses to fill the tank on-site when customers return it. Vehicles must be returned with the same amount of fuel present at the start of the rental to avoid refueling charges. A few companies offer on-site fuel discounts — an option Fox should consider to provide customers with a more cost-effective experience.

Return Process

When vehicles are returned to Fox's locations, it must be done in person by returning the vehicle to an agent on site. Some of Fox's competitors allow customers to return the car without waiting in line by leaving the keys in the car, but most car rental companies typically do not offer this option.

No Online Check-In

Some car rentals let customers check in from the website instead of the rental counter, but Fox requires customers to come in person to check the car in. If customers rent a vehicle and agree to return it to a different office as stated on the rental agreement, customers have to pay a one-way drop fee. Having to go in person is standard for most companies but can be inconvenient for travelers in certain situations. There are companies that offer this feature, making Fox less competitive in this area.

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The Bottom Line

Fox Rent A Car is a great option for everyday travelers needing an economy car to rent. Fox's low prices are competitive in the industry. It also offers great features and great insurance coverage. We feel comfortable recommending Fox Rent A Car if it is available in your area.

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Star Rating

1.9

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60 Reviews

Review Breakdown

5 grade

7%

4 grade

10%

3 grade

10%

2 grade

7%

1 grade

67%

Sentiment Criteria

Value

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Quality

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Jaime G Miami, FL

I have been a Fox customer three times in Miami, FL , last time I was hit with a phantom Florida toll which was added to my bill after I had turned the car in. I was never near any toll road during my rental, I have been trying to reach their customer service number 855 571 8413 unsuccessfully for a number of times, The call is automatically answered but then no one picks up the phone, have then waited over half an hour and more before giving up, Have now called now on a Saturday and a recording announces they are closed on week-ends.

8 months ago

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mccandless24 Kaysville, UT

We were able to find a great deal on a van rental through Fox. The drop off and pick up was a little crazy as things just seemed rushed and pushed through fast, it seemed a little like organized chaos.... But we got a nice van, had a great trip and it wasn't very hard when we returned the vehicle.

2 years ago

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ave Pleasant Grove, UT

I would say that this car rental place is average in their business as a whole. The service was ok and the cars were a little old and not really clean. However, the price was much lower than other companies and all we needed was a car to get us around for a few days.

2 years ago

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Jeff B Eagle Mountain, UT

Rented a minivan and the van sounded like it was going to fall a part. Customer service was good. The van was not so good...

3 years ago

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Joy Hill Pleasant Grove, UT

No thanks. I'll always go for a more trusted and more expensive rental place. The hassle to save some money here is not worth the trouble

3 years ago

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Bryan Jensen South Jordan, UT

I rented a car from them,but needed to change something. It was not an easy process

2 years ago