Customers can choose ‘doc prep’, which is a professional document preparation. The process is fairly simple:
- Fill out provided questionnaire, either via phone or email
- Standard Legal consultants fill out required documents from provided answers.
- Documents are returned to the customer via email or snail-mail
- Customer reads, confirms and signs received documents, file or distribute as directed.
For questions or additional information, customer support can be reached by calling 888.888.7712. Additionally, there is an email form at the bottom of their home page
The process that Standard Legal uses makes their services transparent. Customers remain aware of what Standard Legal can do for them and how much it costs throughout the entire process.
In addition to being transparent about their process Standard Legal is also transparent about their prices. On their website they compare their prices to the prices that Standard Legal charges. In general they have lower prices than their top competitor Legal Zoom but the area that really sets them apart is their software. Both Legal Zoom and Standard Legal do document preparation but the software that Standard Legal provides to customers enables them to drop their prices even lower.
Most of the complaints about Standard Legal on the internet are about their software. There are many customers who have complained online that the software Standard Legal provides is nothing more than a few PDF files. They claim that Standard Legal did not provide any software and that the documents they received after paying Standard Legal were documents that could have been found somewhere else on the internet for free.