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Your business plan is complete and all the small details have been worked out; The only thing left is to get the business registered. Legal offers a variety of business registration options to get your business up and running.

The Good

Whether the new business will be a sole proprietorship, corporation or an LLC, coverage from Legal Zoom is available. During the past 16 years, over 600 Legal Zoom employees have helped millions of business owners and families.

There are a lot of factors that affect the price of service. Location, type of new business and requested ‘extras’ all factor into the final dollar amount. For those requesting a “DBA”, or sole proprietorship, the minimum price is $99 plus state fees. Trademark purchases start at $149, plus state fees.

Fees don’t seem to be hidden; Legal Zoom is upfront about the extra amounts pinned on to each order. Additional fees seem to vary from product to product.

Customer support is available via telephone and email. Agents are available to take phone calls Monday through Friday, 5 a.m. to 7 p.m. Pacific time, and Saturdays 7 a.m. until 4 p.m.; closed on Sundays. Emails are usually answered within one business day.

Legal Zoom has been accredited with the Better Business Bureau since 2011, and has a rating of ‘A+’. However, they have racked up a fair amount of complaints; 202 complaints were closed in the last three years, with 77 of those closed within the past 12 months. Of those, 112 were aimed specifically at problems with products and service.

The Bad

There are two reviews on Legal Zoom’s website listed on the Better Business Bureau, and both are negative. One complaint was slanted toward additional fees, and the other was ultimately trouble with customer service.

The Bottom Line

Legal Zoom seems to be a well-established company, with numerous employees, providing solid legal advice to individuals, sole proprietorship and large companies. With the highest customer satisfaction grade through Better Business Bureau, a mere two complaints posted by customers and easily accessible customer service representatives, Legal is a smart choice.

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