Navy Federal Credit Union was established in 1933 with only seven original members. Now, Navy Federal boasts over 5.5 million members, making it the world’s largest credit union. They have over 250 branches and locations and over 500 ATMs scattered across the United States (39 states), with the main concentration along the East Coast and across the southern half of the country. They are also located worldwide with one-third of their employees working in their branches in:
- Australia and New Zealand
- Germany, Italy, Spain, and the United Kingdom<
- Hong Kong, Taiwan, Korea, and Japan
- Malaysia, Singapore, and the Philippines
Navy Federal is dedicated to serving members of the Armed Forces and their families. As a credit union, they are a non-profit institution without shareholders; instead, their members are owners. They offer a full range of services, such as checking and saving accounts, 24-hour telephone access, internet and mobile banking, home and car loans, credit cards, and equity loans. They also offer business services and loans to their members.
Types of Loans Offered
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Navy Federal Credit Union is open exclusively to members of the Armed Forces and their families. In order to become a member of Navy Federal, an applicant or a member of the applicant’s family or household must be part of one of the following organizations:
- Marine Corps
- Air Force
- Coast Guard
- National Guard
- Department of Defense (DoD)
Both regular active duty and reservists are eligible to apply. Once applicants become members of Navy Federal, their family and household members are eligible to apply as well. Family members include:
- Spouses and children, including adopted and stepchildren
- Parents and siblings
- Grandparents and grandchildren
- Other household members
Navy Federal offers members a range of business services, support, and financing options in the form of…
- Secured and unsecured term loans
- Commercial vehicle loan
- Business line of credit
- Commercial real estate loan
- Investment property loan
Collateral is required for everything except the unsecured business loans, and general business assets, vehicles, real estate, and CD accounts can be used to secure funding.
Navy Federal also has a selection of business convenience services, including mobile deposits, bill pay, and payroll processing. Before applying for any funding, Navy Federal recommends that businesses research their competition, evaluate whether or not they have a viable product, and commit to making their business succeed through creating a strong business plan.
Because membership with Navy Federal Credit Union is exclusive to members of the Armed Forces, not everyone can use their services. Members of the Armed Forces and DoD who become members of Navy Federal can then “sponsor” family and household members; however, the application process is closed to everyone else. That being said, they are widely available to members of the military branches and are the largest credit union worldwide.
The following states do not have Navy Federal Credit Union locations:
- New Hampshire
- North Dakota
- South Dakota
Despite their worldwide and extensive presence, it can be very difficult to reach customer service to find out more information about Navy Federal’s business services. All business service inquiries must go through a regional representative, and there are no direct contact methods for those representatives. There is one Business Services phone number that will redirect incoming calls to a local representative; however, if the representative is unavailable, the caller is stuck waiting for a call back or making multiple attempts to reach someone.
A lack of helpful or appropriate customer service is the top complaint from negative reviews found online. While many were directly related to service at a specific branch or location, customer service seems to be the top area for Navy Federal to improve. However, there are almost as many positive reviews as negative reviews. Customers who have negative experiences are generally more vociferous than customers who are satisfied with a business’s service, so it is significant that there are so many positive reviews.
Navy Federal currently has a “No Rating” on the BBB website, which most likely means their report is in the process of being updated. The listed reason for this rating is that the business is in the process of responding to previously closed complaints. The BBB has only received over 350 complaints against Navy Federal in the last three years, and all of those complaints are currently closed; however, the BBB judged that Navy Federal failed to make a good faith effort to resolve five of the complaints and never responded to three of the complaints. This is possibly more evidence of poor customer service, but it will not be clear until the BBB posts an updated rating.
*Star Rating is determined by evaluating APR range, minimum credit score requirement, revenue requirement, length in business requirement, and other related approval data.