Kabbage

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Kabbage

verified
  • Short-Term Loans
  • Repeat Users
  • Resources
  • Kabbage is a lending program based in Atlanta, Georgia that developed an online algorithm to simplify the application and approval process for small businesses. Unlike traditional lenders, they look at business performance online through business checking accounts, payment processing, and shipping data – not manual forms – to automatically assess qualification. Kabbage boasts a high success rate: Over 90 percent of all Kabbage transactions come from repeat users. 

    For borrowers looking for a small business loan from Kabbage, having a low credit score won't necessarily knock them out of the running. Kabbage looks primarily at current revenue (they want to see more than $50k/year or $4,200/month for the past 3 months) and the amount of time in business (needs to exceed one year). Typical Kabbage borrowers also have a good social media presence and high amounts of inventory. Kabbage lines of credit are used to cover operating expenses while waiting on payments and receivables, cover operating expenses during slower seasons, and covering unexpected expenses. Those who choose Kabbage business loans should remember that funding is not available to startups.   

    The Good

    • Short-Term Loans
    • Transparent Application Requirements
    • Resources
    • Kabbage Card
    • Repeat Users

    Short-Term Loans

    Loans from Kabbage are great for businesses that need capital on an ongoing basis. Loan amounts go up to $250,000. Kabbage also has a unique borrowing model that allows the borrowers to only use what they need. Even if a business is approved for up to $250,000, the borrower only pays for what they take.  

    Loans from Kabbage are set up on a short-term manageable payment platform. They offer eligible customers 6-, 12-, or 18-month loan terms. 

    Additional advantages of Kabbage Small Business Loans:

    • Loans are scalable and manageable
    • Quick approval and fast access to funds
    • Simple monthly fees

    Transparent Application Requirements

    In comparison to other lenders, Kabbage provides a great deal of information online without having to apply first. Their website includes the following helpful information: 

    • Companies need to be in business for one year before applying
    • Companies need to be making a minimum of $50k annually or $4,200 monthly for the past three months
    • No pre-payment penalties on 6 and 12-month terms
    • No closing fees
    • No origination fees
    • 1.5-10 percent interest rates
    • Good resources
    • No minimum credit score needed

    Resources

    Kabbage has a "Resources" tab on their website which connects to a blog. This site houses a good amount of content that businesses can access for free, including business news, webinars, eBooks, tips, and more. Under Kabbage's "How It Works" tab, there is a calculator that gives potential borrowers an estimation of their total payment based on the amount they plan to borrow and the length of the term. Typically, the longer the term of the loan, the higher the amount owed. 

    Kabbage Card

    Kabbage has a new exclusive Kabbage card that customers can keep in their wallets and access their funds whenever and wherever they need them. Customers can apply for the Kabbage card on Kabbage's website through a brief form, and the card will be delivered to them in 7-10 business days. When they receive it, customers can activate the credit card online through their Kabbage account dashboard. The benefits of the Kabbage card include: 

    • Access to available funds at the point of sale
    • Remote access to Kabbage account
    • Business purchases and investments anywhere Visa is accepted
    • No minimum purchase amount or limit to the number of purchases allowed in a day (but limitations include 25K daily card limit, 50K monthly, and 600K annually)
    • No additional hidden monthly fee or cost 
    • Straightforward terms: with every transaction made by the Kabbage card, it creates a new, six-month loan that has the same fees and terms as customers' other six-month business loans. 

    Repeat Users

    The average Kabbage customer utilizes the line of credit four times a year. This indicates that many businesses are using Kabbage's service and that the payment scale is affordable and sustainable. Additionally, the high number of repeat users indicates that Kabbage's application and approval process is streamlined for small businesses. Customers simply need their financial documents and a quality credit score. If a customer qualifies, there is an instant approval, rather than an extended waiting period. 

    Check rates with Kabbage

    The Bad

    • Short-Term Solutions
    • Low Amounts of Capital
    • Personal Guarantee

    Short-Term Solutions

    As mentioned earlier, Kabbage's loaning paradigm is based on the line-of-credit industry. When customers apply for a loan with Kabbage, it is a short-term solution. Most Kabbage clients use their funds for short-term needs, such as equipment upgrades, purchasing inventory, or funding payroll. Kabbage does not offer traditional loans, large loans for bigger businesses, or other types of conventional funding. Another factor to consider is that Kabbage does not offer an SBA (Small Business Administration) service. Therefore, the borrower is not included in some key SBA programs. Other limitations include: 

    Low Amounts of Capital

    Kabbage only lends business owners a maximum of $250,000. This amount makes sense if there are only 12 months to pay back the loan, but it's not a large enough working capital for many businesses. 

    Personal Guarantee

    When someone takes out a Kabbage loan, they state that "you personally guarantee that you will pay back your loan, but you do not have to put up any real estate or personal collateral." In many cases, a personal guarantee requires the borrower to put up personal collateral. This confusing language makes it difficult to know what collateral customers are really promising to Kabbage when they take out a loan. 

    The Bottom Line

    Kabbage is a great way for small business owners to secure short-term business loans. Borrowers should consider Kabbage as a lender if they need small amounts for immediate short-term needs, such as new inventory purchases or payroll. Potential Kabbage loan customers should read Kabbage business loan reviews if they want get a better grasp of what the company has to offer. Overall, if you don't mind waiting a few days for funding, can work with low amounts of working capital, and you feel confident in your ability to pay back the loan (and don't mind having a personal guarantee attached to the loan), we recommend using Kabbage.

    Disclaimer

    As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

    All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


    User Reviews

    4.8

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    622 Reviews

    Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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    Musa Jaber
    October 3rd, 2018 Avon Lake, OH DETAILS
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    Jeff was awesome in helping us get the hold removed! He’s awesome and everyone else is as well!!

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    Reply from Kabbage

    Oct 16, 2018

    Hi Jeff! Thank you so much!

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    Pamela Samaha
    October 2nd, 2018 Brookfield, CT DETAILS
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    Had great service with Zelenka H. Helped out alot in a tough situation. Pamela Samaha

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    Reply from Kabbage

    Oct 16, 2018

    Hi Pamela- thank you for being such a wonderful customer. :)

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    Garry
    October 2nd, 2018 Jacksonville, FL DETAILS
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    Whitley was great in helping me to get my account unlocked and back going again.

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    Reply from Kabbage

    Oct 16, 2018

    Hi Garry- Thank you so much for your review!

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    Holman Donaldson
    October 2nd, 2018 Fayetteville, GA DETAILS
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    Jeff T. did an outstanding job explaining the breakdown of fees regarding my account. I currently have 3 active and 3 closed transactions with Kabbage and the fee structure seems complex; however, with guidance and explanation it is actually simple.

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    Reply from Kabbage

    Oct 16, 2018

    Hi Holman- Thank you so much for being a Kabbage customer!

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    kate
    October 2nd, 2018 Logan, UT DETAILS
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    Jared was great to work with. Would work with him again in a heartbeat.

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    Reply from Kabbage

    Oct 16, 2018

    Hi Kate- We love this, thank you!

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    Ashley burkhardt
    October 2nd, 2018 Frisco, TX

    Super helpful- Josh was amazing and was very detailed w information regarding my loans and deferment

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    Reply from Kabbage

    Oct 16, 2018

    Hi Ashley- Thank you for your lovely review!

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    Randy
    October 2nd, 2018 Kennesaw, GA DETAILS
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    Zelenka was very helpful in answering my questions and concerns. She was also very courteous. Thank you Zelenka!

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    Reply from Kabbage

    Oct 16, 2018

    Thank YOU Randy!

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    J Bush
    October 1st, 2018 Wylie, TX DETAILS
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    The Ease of the application and the quick turn around

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    Reply from Kabbage

    Oct 16, 2018

    Thank you for your 5 Stars!

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    Nanet
    October 1st, 2018 Woodbridge, VA DETAILS
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    Cabbage customer service always very helpful....

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    Reply from Kabbage

    Oct 16, 2018

    Thank you Nanet!

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    Jeff Gossett
    October 3rd, 2018 Greer, SC

    Kabbage originally frustrated me because of the rep that I got online and the amount of ignorance they had. After a week of calming down, I decided to call back and I had the privilege of speaking with Whitley. She is AMAZING. She actually listened to what I was saying, she responded logically and put me in contact with the correct people. People like her give me hope that the human race is not doomed. She did a great job and all of you need to value her.

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    Reply from Kabbage

    Oct 16, 2018

    Hi Jeff- Thank you so, so much for sticking with us. I am going to look at your history so that we can address your previous experience. We truly value you!

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    Luvenia Manning
    October 1st, 2018 Philadelphia, PA DETAILS
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    Kabbage as always been there when I needed funds for my business. I never had a problem with them. Even when I couldn't make my monthly payment on the date it was supposed to be withdrawn from my account, they worked with me to get me back on track. I highly recommend Kabbage to anyone who needs funding for their business.

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    Reply from Kabbage

    Oct 16, 2018

    Thank you for being such an advocate Luvenia!

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    Kathryn
    September 28th, 2018 New Orleans, LA DETAILS
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    The money is there when I need it and customer service is very helpful.

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    Reply from Kabbage

    Oct 16, 2018

    Hi Kathryn- Thank you so much!

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    DeAngelo McBee
    September 27th, 2018 Broken Arrow, OK DETAILS
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    Great service and quality customer service experience PATTY was great

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    Reply from Kabbage

    Oct 16, 2018

    Thank you for the shout out DeAngelo!

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    Mary Fulcher
    September 28th, 2018 Bacliff, TX DETAILS
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    Everyone is courteous and helpful. Accessing the cash is too easy, but convenient if we need it so it is appreciated. The representatives seem informed and never say I Don't Know which is irritating so I appreciate that.

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    Reply from Kabbage

    Oct 16, 2018

    Hi Mary! We pride ourselves on finding out the answer! Thank you!

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    Julio Caro
    September 27th, 2018 Calabasas, CA DETAILS
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    The customer service is excellent and I was able to work with Jimena today to resolve a problem promptly and with understanding.

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    Reply from Kabbage

    Oct 16, 2018

    Hi Julio- This is wonderful, thank you!

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    Heather Vickers
    September 27th, 2018 Clearwater, FL DETAILS
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    Needed some help with my account today and Zelenka helped. She is awesome! Thank you so much! Love Kabbage and Zelenka

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    Reply from Kabbage

    Oct 16, 2018

    Thank you so much Heather!!

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    Brooks Bozman
    September 27th, 2018 Chesapeake, VA DETAILS
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    Kabbage was great in helping keep me informed regarding my payment schedule. This helps me keep my obligatiions on the straight and narrow.

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    Reply from Kabbage

    Oct 16, 2018

    We believe transparency is key. Thank you!

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    Michael Christopher
    September 27th, 2018 Maryville, TN DETAILS
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    Kabbage is a great company to work with. Easy approval. Great customer service. They have been amazing for us as a new business. They have really helped to get us through some very difficult times financially.

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    Reply from Kabbage

    Oct 16, 2018

    Hi Michael- thank you so much!!

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    Lou Stoever
    September 27th, 2018 Stockdale, TX DETAILS
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    I called to make make a change on my account. It was handled quickly!

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    Reply from Kabbage

    Oct 16, 2018

    Thank you Lou!

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    Brad Jordan
    September 26th, 2018 Reston, VA DETAILS
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    I worked with Jared and he was extremely helpful and addressed and solved my issues immediately. Jared is a great worker and very helpful. Thank you Jared!

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    Reply from Kabbage

    Oct 16, 2018

    Hi Brad- Thank you so much!

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    Sandra Newton
    September 26th, 2018 Covington, GA DETAILS
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    I haven't really had to directly contact Kabbage for any thing. Everything was done online until today, which is great! The person I spoke with today was very kind and helpful. The fees are very reason for a small business owners. I was able to pay off my business loan early and to prevent additional fees. I tried to do this with another company today as well and there was no fee waiver I had to pay the remaining balance no saving for paying early with the other company. I will say my first experience with Kabbage was great and I would definitely recommend them.

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    Reply from Kabbage

    Oct 16, 2018

    Hi Sandra- We love that you've had such a positive experience. Did you know that have a referral program that pays you $250 cash for every qualified referral? Sign up here: https://www.kabbage.com/referral-program/ and do not miss out on the rewards. Thank you!

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    Paul
    September 26th, 2018 Middletown, NY DETAILS
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    I am currently having issues with making my monthly payment to Kabbage, so I called in and spoke to Jimena. She was very courteous, understanding and helpful towards my situation. She recommended and provided me with the best solution to help me get through this difficult time.

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    Reply from Kabbage

    Oct 16, 2018

    Thank you so much Paul!!

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    Shane Ittenbach
    September 25th, 2018 Bowie, MD DETAILS
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    Whitley was extremely helpful in QUICKLY providing me with my loan agreements from 2017 that I needed for taxes.

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    Reply from Kabbage

    Oct 16, 2018

    Hi Shane! This is wonderful. Thank you!

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    Shoncy
    September 25th, 2018 Lady Lake, FL DETAILS
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    Everytime I call the customer service department at Kabbage, I have a wonderful experience. Patty L was very attentative and helpful in assisting me with my request and questions.

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    Reply from Kabbage

    Oct 16, 2018

    We love hearing about your experience. Thank you!

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    George Dienhart ll
    September 25th, 2018 Pflugerville, TX DETAILS
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    Patty did a fantastic job assisting with my address and KABBAGE card concern. Everything has been resolved quickly and courteously.

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    Reply from Kabbage

    Oct 16, 2018

    Lovely! Thank you George!

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    Kevin Kehoe
    September 25th, 2018 West Palm Beach, FL DETAILS
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    Positive, up beat. Answered my question quickly Wraps like that change your mood when you’re irritated.

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    Reply from Kabbage

    Sep 25, 2018

    Hey Kevin- Our job is to put a smile on your face. Thank you for your review!

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    Gina Wardlow
    September 25th, 2018 Dayton, NJ DETAILS
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    The Kabbage process is simple and straightforward. ZELENKA was outstanding and professional. She answered my question and resolved my issue quickly. Thank you.

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    Reply from Kabbage

    Sep 25, 2018

    Thank you Gina!!

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    Tony Vazquez
    September 25th, 2018 Savannah, GA DETAILS
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    I asked Jared to help me clear up a few issues with a prior loan. He worked on it immediately and resolved the problem to my full satisfaction.

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    Reply from Kabbage

    Sep 25, 2018

    Hi Tony- thank you so much for taking the time to share your experience!

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    Debra C
    September 24th, 2018 Boynton Beach, FL DETAILS
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    I had to call customer service earlier in the week about a hold on my account and Whitley was so helpful and absolutely terrific to deal with. She did a great job explaining to me what the issue was and she followed up with me very quickly to let me know that she was able to solve my issue. Definitely 5 star service!!

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    Reply from Kabbage

    Sep 25, 2018

    Thank you so much Debra. We truly appreciate you!

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    Marc Sisser
    September 24th, 2018 Dunbar, WV DETAILS
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    Due to one of our customers bouncing a large check to us, it affected our ability to make our Kabbage payment as planned. I spoke to a representative, Whitley L, who was very helpful and provided us a temporary resolution to our situation.

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    Reply from Kabbage

    Sep 25, 2018

    Hi Marc- We are so happy to have been able to help in your time of need. :)

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    Ellen Bloomfield
    September 20th, 2018 Round Lake, IL DETAILS
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    Excellent customer service!!! I got my account set up with my new bank account without any problem.

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    Reply from Kabbage

    Sep 25, 2018

    Hi Ellen- It was our pleasure, thank you!

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    Kim Talley
    September 19th, 2018 Detroit, MI DETAILS
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    Jimema, was able to answer my questions with a very pleasant attitude.

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    Reply from Kabbage

    Sep 25, 2018

    Hi Kim- Thank you so much!

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    Edward Brandt
    September 18th, 2018 Plano, TX DETAILS
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    I had some questions concerning my wife's account. I spoke with Jared who was absolutely professional an courteous. He spoke with my wife to get permission to speak with me and then walked me through the procedures so that I was able to better handle the payment process and to better understand how her credit line is developed. Jared made it simple and I am now moreconfident in my dealings with Kabbage.

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    Reply from Kabbage

    Sep 25, 2018

    Hi Edward- This is wonderful to hear. Thank you so much for sharing your experience!

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    Chelle Worthy
    September 18th, 2018 Upland, CA DETAILS
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    I received excellent customer service and my request was completed on a Sunday, followed up by Monday morning and done! Thanks Whitley

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    Reply from Kabbage

    Sep 18, 2018

    Hi Chelle- Thank you so much for the shoutout!

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    Akilah
    September 17th, 2018 Humble, TX DETAILS
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    I am very impressed with the flexibility Kabbage offers small business owners. Their customer service is awesome as well. Whitley was amazing in helping me resolve my account issues.

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    Reply from Kabbage

    Sep 18, 2018

    Hi Akilah- Thank you! :)

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    William Beltz
    September 17th, 2018 Loogootee, IN DETAILS
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    Great customer service representative Thanks Jimena!

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    Reply from Kabbage

    Sep 18, 2018

    We appreciate your business!

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    Alex Johnson
    September 17th, 2018 Chelsea, MA DETAILS
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    Whitley is the best! Was very helpful and responded right away even on a sunday! That made me so happy Whitley was able to assist me immediately and resolved my issue. Thank you Kabbage and Whitley!

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    Reply from Kabbage

    Sep 18, 2018

    Thank YOU Alex for being so awesome!

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    Shaunte Anderson
    September 14th, 2018 Brea, CA DETAILS
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    Zalenka is great, ask for her she will answer all of your questions and she is very patient. I spoke with another representative His name is Terrell and he was horrible avoid him at all cost

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    Reply from Kabbage

    Sep 18, 2018

    Hi Shaunte- Thank you so much- not only for the positive feedback, but for the constructive feedback as well. We have addressed the issue and look forward to providing you nothing but the best service moving forward.

    Helpful?
    starstarstarstarstar
    Margarett Knight
    September 13th, 2018 Chester, VA DETAILS
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    Jared L. was very kind and helpful. I truly appreciate his assistance.

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    Reply from Kabbage

    Sep 18, 2018

    Hi Margarett- We truly appreciate you. Thank you!

    Helpful?
    starstarstarstarstar
    Max saint-cyr
    September 13th, 2018 Kissimmee, FL DETAILS
    Value for your money
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    Zelenta H was very professional and patient.

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    Reply from Kabbage

    Sep 18, 2018

    Hi Max- Thank you for your partnership with Kabbage!

    Helpful?
    starstarstarstarstar
    Jeff R Deleuse
    September 13th, 2018 San Anselmo, CA DETAILS
    Value for your money
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    I asked about a recent credit line increase and the response was quick and accurate. Kabbage has helped us a great deal within the retail trade!

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    Reply from Kabbage

    Sep 18, 2018

    Hi Jeff- We love to hear this. Thank you so, very much!

    Helpful?
    starstarstarstarstar
    Heidi Hartley
    September 13th, 2018 Klamath Falls, OR DETAILS
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    Jared L. was extremely helpful and stayed on the line with me until everything was resolved. He walked me through all the steps. He even followed up and confirmed everything had been taken care of.

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    Reply from Kabbage

    Sep 18, 2018

    Thank you so much for the feedback Heidi!

    Helpful?
    starstarstarstarstar
    Tyler Cook
    September 13th, 2018 Healdsburg, CA DETAILS
    Value for your money
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    Josh was extremely helpful, he gave me all of the information I needed and answered all the questions I had.

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    Reply from Kabbage

    Sep 18, 2018

    Hi Tyler- This is wonderful; thank you so much!

    Helpful?
    starstarstarstarstar
    Matt Mabry
    September 12th, 2018 Maggie Valley, NC DETAILS
    Value for your money
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    Jason was awesome and very helpful. 5 Star communication......

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    Reply from Kabbage

    Sep 18, 2018

    Hi Matt! We give you 5 Stars as well! :)

    Helpful?
    starstarstarstarstar
    Kathleen Christian
    September 12th, 2018 Leakey, TX DETAILS
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    We needed an extension and I called and talked to Zelenka and she was very gracious and she asked me if I understood what would happen. Zelenka was very informative and helpful. She has a winning personality. Thanks for the understanding

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    Reply from Kabbage

    Sep 18, 2018

    Hi Kathleen! Thank you so much for taking the time to share your experience with Zelenka. We really appreciate it!

    Helpful?
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    SS
    September 12th, 2018 Fairview Heights, IL DETAILS
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    Jimena M was very professional and informative on the information that she provided me about my account. I have learned a lot more about the actual expectancy from Kabbage. I am glad that she was the representative that answered the phone when I called.

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    Reply from Kabbage

    Sep 18, 2018

    This is wonderful- thank you so much!

    Helpful?
    starstarstarstarstar_border
    Alane K Casady
    September 11th, 2018 Wyandotte, MI DETAILS
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    I spoke with Jimena yesterday, and she was professional and informative. She let me know when my funds would be available following a recent payment. Thank you. Alane Casady Casady Refining Services, Inc.

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    Reply from Kabbage

    Sep 18, 2018

    Hi Alane- Thank you so much for your business!

    Helpful?
    starstarstarstarstar
    Celine Vacher
    September 11th, 2018 Los Angeles, CA DETAILS
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    I've always had great experiences with customer service. Jared has helped me several times and was always very thorough in assisting me and answering any questions I may have.

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    Reply from Kabbage

    Sep 18, 2018

    Thank you much for sharing your experience, Celine!

    Helpful?
    starstarstarstarstar
    Kim Parkinson
    September 11th, 2018 Whitman, MA DETAILS
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    I had an issue and Jimena was able to help me out and walk me through it. Very professional.

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    Reply from Kabbage

    Sep 18, 2018

    Hi Kim- We strive to make your experience the best. Thank you so much!

    Helpful?
    starstarstarstarstar
    Muray Steinman
    September 11th, 2018 Bozeman, MT DETAILS
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    Whittley was exceptionally helpful and nice. She provided me with what I needed while I waited. Excellent service!

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    Reply from Kabbage

    Sep 18, 2018

    Hi Muray- We love hearing this. Thank you!

    Helpful?