Kabbage

verified
Kabbage Logo

Kabbage

verified
  • Short-Term Loans
  • Repeat Users
  • Resources
  • Kabbage is a lending program based in Atlanta, Georgia that developed an online algorithm to simplify the application and approval process for small businesses. Unlike traditional lenders, they look at business performance online through business checking accounts, payment processing, and shipping data – not manual forms – to automatically assess qualification. Kabbage boasts a high success rate: Over 90 percent of all Kabbage transactions come from repeat users. 

    For borrowers looking for a small business loan from Kabbage, having a low credit score won't necessarily knock them out of the running. Kabbage looks primarily at current revenue (they want to see more than $50k/year or $4,200/month for the past 3 months) and the amount of time in business (needs to exceed one year). Typical Kabbage borrowers also have a good social media presence and high amounts of inventory. Kabbage lines of credit are used to cover operating expenses while waiting on payments and receivables, cover operating expenses during slower seasons, and covering unexpected expenses. Those who choose Kabbage business loans should remember that funding is not available to startups.   

    The Good

    • Short-Term Loans
    • Transparent Application Requirements
    • Resources
    • Kabbage Card
    • Repeat Users

    Short-Term Loans

    Loans from Kabbage are great for businesses that need capital on an ongoing basis. Loan amounts go up to $250,000. Kabbage also has a unique borrowing model that allows the borrowers to only use what they need. Even if a business is approved for up to $250,000, the borrower only pays for what they take.  

    Loans from Kabbage are set up on a short-term manageable payment platform. They offer eligible customers 6-, 12-, or 18-month loan terms. 

    Additional advantages of Kabbage Small Business Loans:

    • Loans are scalable and manageable
    • Quick approval and fast access to funds
    • Simple monthly fees

    Transparent Application Requirements

    In comparison to other lenders, Kabbage provides a great deal of information online without having to apply first. Their website includes the following helpful information: 

    • Companies need to be in business for one year before applying
    • Companies need to be making a minimum of $50k annually or $4,200 monthly for the past three months
    • No pre-payment penalties on 6 and 12-month terms
    • No closing fees
    • No origination fees
    • 1.5-10 percent interest rates
    • Good resources
    • No minimum credit score needed

    Resources

    Kabbage has a "Resources" tab on their website which connects to a blog. This site houses a good amount of content that businesses can access for free, including business news, webinars, eBooks, tips, and more. Under Kabbage's "How It Works" tab, there is a calculator that gives potential borrowers an estimation of their total payment based on the amount they plan to borrow and the length of the term. Typically, the longer the term of the loan, the higher the amount owed. 

    Kabbage Card

    Kabbage has a new exclusive Kabbage card that customers can keep in their wallets and access their funds whenever and wherever they need them. Customers can apply for the Kabbage card on Kabbage's website through a brief form, and the card will be delivered to them in 7-10 business days. When they receive it, customers can activate the credit card online through their Kabbage account dashboard. The benefits of the Kabbage card include: 

    • Access to available funds at the point of sale
    • Remote access to Kabbage account
    • Business purchases and investments anywhere Visa is accepted
    • No minimum purchase amount or limit to the number of purchases allowed in a day (but limitations include 25K daily card limit, 50K monthly, and 600K annually)
    • No additional hidden monthly fee or cost 
    • Straightforward terms: with every transaction made by the Kabbage card, it creates a new, six-month loan that has the same fees and terms as customers' other six-month business loans. 

    Repeat Users

    The average Kabbage customer utilizes the line of credit four times a year. This indicates that many businesses are using Kabbage's service and that the payment scale is affordable and sustainable. Additionally, the high number of repeat users indicates that Kabbage's application and approval process is streamlined for small businesses. Customers simply need their financial documents and a quality credit score. If a customer qualifies, there is an instant approval, rather than an extended waiting period. 

    Check rates with Kabbage

    The Bad

    • Short-Term Solutions
    • Low Amounts of Capital
    • Personal Guarantee

    Short-Term Solutions

    As mentioned earlier, Kabbage's loaning paradigm is based on the line-of-credit industry. When customers apply for a loan with Kabbage, it is a short-term solution. Most Kabbage clients use their funds for short-term needs, such as equipment upgrades, purchasing inventory, or funding payroll. Kabbage does not offer traditional loans, large loans for bigger businesses, or other types of conventional funding. Another factor to consider is that Kabbage does not offer an SBA (Small Business Administration) service. Therefore, the borrower is not included in some key SBA programs. Other limitations include: 

    Low Amounts of Capital

    Kabbage only lends business owners a maximum of $250,000. This amount makes sense if there are only 12 months to pay back the loan, but it's not a large enough working capital for many businesses. 

    Personal Guarantee

    When someone takes out a Kabbage loan, they state that "you personally guarantee that you will pay back your loan, but you do not have to put up any real estate or personal collateral." In many cases, a personal guarantee requires the borrower to put up personal collateral. This confusing language makes it difficult to know what collateral customers are really promising to Kabbage when they take out a loan. 

    The Bottom Line

    Kabbage is a great way for small business owners to secure short-term business loans. Borrowers should consider Kabbage as a lender if they need small amounts for immediate short-term needs, such as new inventory purchases or payroll. Potential Kabbage loan customers should read Kabbage business loan reviews if they want get a better grasp of what the company has to offer. Overall, if you don't mind waiting a few days for funding, can work with low amounts of working capital, and you feel confident in your ability to pay back the loan (and don't mind having a personal guarantee attached to the loan), we recommend using Kabbage.

    Disclaimer

    As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

    All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


    User Reviews

    4.8

    starstarstarstarstar_half
    615 Reviews

    Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

    Sort by:
    starstarstarstarstar
    Samantha Eisenberg
    October 29th, 2018 DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    We have used Kabbage for years and I had several questions regarding a new loan option, Josh was very helpful and answered all my questions and concerns. Kabbage is very easy to deal with without all the headaches you get with other company's. Would recommend them to any one wanting some extra capital, ask for Josh ;)

    Kabbage Logo

    Reply from Kabbage

    Nov 12, 2018

    We are so thankful you continue to choose Kabbage, Samantha! Thank you for the wonderful review.

    Helpful?
    starstarstarstarstar
    Amy
    October 29th, 2018 Germantown, WI DETAILS
    Value for your money
    starstarstarstarstar_border
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Josh was a really helpful and friendly agent. It is amazing to have a kind person to help you when you need it. Thank you!

    Kabbage Logo

    Reply from Kabbage

    Nov 12, 2018

    Thanks for the review, Amy!

    Helpful?
    starstarstarstarstar
    AndreaLPC
    October 29th, 2018 San Antonio, TX DETAILS
    Value for your money
    starstarstarstar_borderstar_border
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Helpful to understand how the process of funding and payments works and is processed.

    Kabbage Logo

    Reply from Kabbage

    Nov 12, 2018

    Thanks for the review!

    Helpful?
    starstarstarstarstar
    Felicia Cotton
    October 29th, 2018 Rochester, NY

    I spoke with representative Jared. He was well experienced with his knowledge of program and all the information I needed to use my loan. He made me feel very comfortable with how to apply and use my loan.

    Kabbage Logo

    Reply from Kabbage

    Nov 12, 2018

    We are happy to hear you had a good experience! Thanks for the review.

    Helpful?
    starstarstarstarstar
    James Randolph
    October 29th, 2018 Hollywood, FL DETAILS
    Value for your money
    starstarstarstarstar_border
    Quality of product or service
    starstarstarstarstar_border
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Sami was a great help in getting the info that I needed. Thank you Sami. Hope to work with you again.

    Kabbage Logo

    Reply from Kabbage

    Nov 12, 2018

    Thanks for the review, James!

    Helpful?
    starstarstarstarstar
    Lori
    October 26th, 2018 Vineland, NJ DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Matthew was very helpful and responsive to my situation and was happy to help me. He gave me several options. Very helpful.

    Kabbage Logo

    Reply from Kabbage

    Nov 12, 2018

    We are happy to hear you had a great experience, Lori. Thanks for the review!

    Helpful?
    starstarstarstarstar
    Denny Carrion
    October 26th, 2018 Port Saint Lucie, FL DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Josh was really great over the phone and was able to find a solution to my needs.

    Kabbage Logo

    Reply from Kabbage

    Nov 12, 2018

    Happy to hear you had a great experience. Thanks for choosing Kabbage!

    Helpful?
    starstarstarstarstar
    John
    November 8th, 2018 Randolph, MA DETAILS
    Value for your money
    starstarstarstar_borderstar_border
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Had to call customer service spoke to Josh, he was very helpful and solved my issue.

    Kabbage Logo

    Reply from Kabbage

    Nov 12, 2018

    Thanks for the review, John!

    Helpful?
    starstarstarstarstar
    Virgil Tripp
    October 25th, 2018 Bastrop, TX DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Christian was very professional and helpful to my request. He had great follow through and reflected well on Kabbage.

    Kabbage Logo

    Reply from Kabbage

    Nov 12, 2018

    Thanks for the wonderful review!

    Helpful?
    starstarstarstarstar
    Corine
    November 8th, 2018 Rio Grande City, TX DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Kabbage has made it simple and worry free to access working capital for my small business

    Kabbage Logo

    Reply from Kabbage

    Nov 12, 2018

    Thanks, Corine! We are proud to partner with you!

    Helpful?
    starstarstarstarstar
    Christopher Roy
    October 24th, 2018 Carlsbad, CA DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Always helpful. Been there for us in critical times and think of Kabbage as an important partner.

    Kabbage Logo

    Reply from Kabbage

    Oct 24, 2018

    Thank you so much Christopher! We are honored to have you as a partner!

    Helpful?
    starstarstarstarstar
    Luis Morales
    October 24th, 2018 Turlock, CA DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Jimena took the time to explain in detail the answer to my question regarding my account and was very professional and yet friendly!

    Kabbage Logo

    Reply from Kabbage

    Oct 24, 2018

    This is wonderful feedback. Thank you!

    Helpful?
    starstarstarstarstar
    Larry Graham
    October 23rd, 2018 Spring, TX DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    I've always experienced great customer service with Kabbage, tonight was no different, Josh took my call, handled my issue politely and promptly and professionally! Couldn't ask for anything more!

    Kabbage Logo

    Reply from Kabbage

    Oct 24, 2018

    Thank you for your feedback Larry. We appreciate you!

    Helpful?
    starstarstarstarstar
    The ECO Home Company
    October 22nd, 2018 Orlando, FL DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    I needed help on my existing loan. Jared was extremely professional, helpful and efficient!

    Kabbage Logo

    Reply from Kabbage

    Oct 24, 2018

    Awesome! Thanks so much!

    Helpful?
    starstarstarstarstar
    Debra Morth
    October 22nd, 2018 Canyon Country, CA DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Josh is the best! 100 stars! I called for a quick question regarding my account- nothing big but he treated me like a million dollar customer giving me excellent, compassionate and professional service and reassurance that my account is alert free and all is well! Kabbbage is great! Josh is an asset to ur company! Thank u!!!!

    Kabbage Logo

    Reply from Kabbage

    Oct 24, 2018

    We love hearing that you are getting the care you deserve. Thank you!

    Helpful?
    starstarstarstarstar_border
    Jacqueline Lagrega
    October 22nd, 2018 Patchogue, NY DETAILS
    Value for your money
    starstarstarstar_borderstar_border
    Quality of product or service
    starstarstarstarstar_border
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar_border

    Jared was very helpful and knowledgeable in helping me resolve my issue.

    Kabbage Logo

    Reply from Kabbage

    Oct 24, 2018

    Thank you so much Jacqueline!

    Helpful?
    starstarstarstarstar
    Hector
    October 19th, 2018 Springfield, MA DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Zelenka was professional and informative. I needed a grace period to meet my payment due. The terms were easy to understand. Kabbages' line of credit helps me meet deadlines with speed and efficiency.

    Kabbage Logo

    Reply from Kabbage

    Oct 24, 2018

    We look forward to our growing partnership with you!

    Helpful?
    starstarstarstarstar
    Allen Mueller
    October 19th, 2018 Atlanta, GA DETAILS
    Value for your money
    starstarstarstarstar_border
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Kabbage has an efficient system for providing working capital lines to small business. I've funded my business three times over the past two years, and every transaction call and interaction has been easy and stress-free. Today I called and spoke with Josh in customer service. Kabbage support is easier to access and better staffed than most financial institutions, with real customer support from an intelligent person who takes care of your query and answers all your questions. Plus, it's nice to not have to sift through a multilayered phone tree telling you everything you already know - just to get in touch with a human.

    Kabbage Logo

    Reply from Kabbage

    Oct 24, 2018

    Thank you so much for such a detailed review. Your happiness is our top priority!

    Helpful?
    starstarstarstarstar_border
    Chris
    October 19th, 2018 Ventura, CA DETAILS
    Value for your money
    starstarstarstarstar_border
    Quality of product or service
    starstarstarstarstar_border
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar_border

    Jared was a great help with a digital Snafu I had with my Kabbage Account... Thanks so much Jared...

    Kabbage Logo

    Reply from Kabbage

    Oct 24, 2018

    Thank YOU Chris!

    Helpful?
    starstarstarstarstar
    Brittney
    October 19th, 2018 Los Angeles, CA DETAILS
    Value for your money
    starstar_borderstar_borderstar_borderstar_border
    Quality of product or service
    starstarstarstar_borderstar_border
    Customer service
    starstarstarstarstar_border
    Company trustworthiness
    starstarstarstar_borderstar_border

    Zelenka was amazing with me when I called to change my payment date of the loan. She helped me and took care of my needs and was personable and sweet.

    Kabbage Logo

    Reply from Kabbage

    Oct 24, 2018

    Hi Brittney! Thank you so much!

    Helpful?
    starstarstarstarstar
    Kelly Mack
    October 17th, 2018 Dumont, CO DETAILS
    Value for your money
    starstarstarstarstar_border
    Quality of product or service
    starstarstarstarstar_border
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Today I had the pleasure of speaking with Josh S in Customer Service. He was able to help me by adjusting the payment schedule of our loan. He was very willing to help in any way possible and did so.

    Kabbage Logo

    Reply from Kabbage

    Oct 17, 2018

    Hi Kelly! This is wonderful to hear. Thank you so much for being such an awesome customer!

    Helpful?
    starstarstarstarstar
    John Yori
    October 17th, 2018 Accokeek, MD DETAILS
    Value for your money
    starstarstarstarstar_border
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    In this day and age where customer service seems to be a thinking of the past, it's so refreshing to talk to a very patient, thoughtful and knowledgeable person who actually likes her job and cares about the clients who contact her. You can't buy this kind of dedication!

    Kabbage Logo

    Reply from Kabbage

    Oct 17, 2018

    We love this John. Thank you for taking the time to share your experience. :)

    Helpful?
    starstarstarstarstar
    GAVIN GEAR
    October 15th, 2018 Monterey, CA DETAILS
    Value for your money
    starstar_borderstar_borderstar_borderstar_border
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Zelenka H - I want this very nice professional lady to teach my grandkid how to speak professionally. Zelenka lifted my day and represented Kabbage in an excellent manner. Thank you Zelenka

    Kabbage Logo

    Reply from Kabbage

    Oct 16, 2018

    This is hilarious Gavin- thank you so much for this lovely review!

    Helpful?
    starstarstarstarstar
    Nancy
    October 15th, 2018 Birmingham, AL DETAILS
    Value for your money
    starstarstarstar_borderstar_border
    Quality of product or service
    starstarstarstarstar_border
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    I emailed on a Sunday night and said that we would not have the funds to pay our bill until for three days after it was due. Sam S. answered Monday morning and granted a three day deferral. We appreciate it.

    Kabbage Logo

    Reply from Kabbage

    Oct 15, 2018

    Hi Nancy- Thank you so much for telling us about your experience!

    Helpful?
    starstarstarstarstar
    MUglialoro
    October 15th, 2018 Tampa, FL DETAILS
    Value for your money
    starstarstarstar_borderstar_border
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Love EVERYTHING about them, but they should start reducing fees for 'vested' borrowers as there are many other options out there now.

    Kabbage Logo

    Reply from Kabbage

    Oct 15, 2018

    Hello- Thank you so much for your honest feedback. We take customer feedback seriously and will be passing your comments to the appropriate teams!

    Helpful?
    starstarstarstarstar_border
    gary
    October 15th, 2018 Jersey Shore, PA DETAILS
    Value for your money
    starstarstarstarstar_border
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    recently had an issue where my bank reversed my payment. I immediatly contacted the customer support number to get the matter corrected. Both Jeff and josh gave me relief in getting the matter resolved. Both phone contact and support via email advised me how to move forward and correct the matter. Thanks to them i received peace of mind .

    Kabbage Logo

    Reply from Kabbage

    Oct 15, 2018

    Hi Gary- Thank you so much!

    Helpful?
    starstar_borderstar_borderstar_borderstar_border
    Not Worth It
    October 12th, 2018 DETAILS
    Value for your money
    starstarstar_borderstar_borderstar_border
    Quality of product or service
    starstar_borderstar_borderstar_borderstar_border
    Customer service
    starstar_borderstar_borderstar_borderstar_border
    Company trustworthiness
    starstarstar_borderstar_borderstar_border

    Would not recommend their services unless you have a lot of time to waste.

    Helpful?
    starstarstarstarstar
    Kendon Greene
    October 12th, 2018 DeSoto, TX

    Jared was awesome!!! He walked me through the entire process with care and patience.

    Kabbage Logo

    Reply from Kabbage

    Oct 15, 2018

    Hi Kendon- Thank you so much for the great feedback!

    Helpful?
    starstarstarstarstar_border
    Ernesto Chavez
    October 12th, 2018 Lake Worth, FL DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstar_borderstar_border

    We had a situation with our account and we needed fast response. Time was of the essence. Spoke with Whitley on the phone and she was able to resolve the challenge in minutes. Thank you so much Whitley. Excellent customer service.

    Kabbage Logo

    Reply from Kabbage

    Oct 15, 2018

    Hello! We apologize for any issues you incurred, but are so happy that we were able to resolve your issues in a timely manner!

    Helpful?
    starstarstarstarstar
    Jay
    October 11th, 2018 Stuart, FL DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar_border
    Company trustworthiness
    starstarstarstarstar

    Had an issue getting into my Kabbage app. Whitney was able to quickly resolve the issue and corrected it within a few seconds.

    Kabbage Logo

    Reply from Kabbage

    Oct 15, 2018

    Hi Jay- Awesome, thank you so much!

    Helpful?
    starstarstarstarstar
    Alex
    October 11th, 2018 Ocean City, MD

    Super friendly and got back to me two days quicker than they initially said. Emily was awesome!

    Kabbage Logo

    Reply from Kabbage

    Oct 15, 2018

    Thank you Alex!

    Helpful?
    starstarstarstarstar
    Shawn
    October 10th, 2018 Cincinnati, OH DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar_border

    My customer service experience with Jared was nothing short of excellent. He is well versed and patiently explained the answers to my (many) questions very eloquently. He followed up immediately in case I have any additional questions or concerns. Well done.

    Kabbage Logo

    Reply from Kabbage

    Oct 16, 2018

    Hi Shawn! This is wonderful to hear. Thank you for letting us know!

    Helpful?
    starstarstarstarstar
    Brian V
    October 12th, 2018 Sherman Oaks, CA DETAILS
    Value for your money
    starstarstarstarstar_border
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    I have found kabbage to be very useful in my business financing over the last few years. what's great is as you pay down the line, those funds become re-available to use. Their customer service is always there ready to help, when needed, I recently worked with Patty who was clear and concise and resolved my issue/need very quickly. I would recommend kabbage to anyone who is looking at financing for their business.

    Kabbage Logo

    Reply from Kabbage

    Oct 16, 2018

    Hi Brian- We strive to make you happy! Thank you!

    Helpful?
    starstarstarstarstar
    Kira
    October 9th, 2018 Milwaukee, WI DETAILS
    Value for your money
    starstarstarstarstar_border
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Becca was incredibly helpful and knowledgeable when helping me today, and even went above and beyond to email me and follow up!

    Kabbage Logo

    Reply from Kabbage

    Oct 16, 2018

    Hi Kira- Thank you so much!

    Helpful?
    starstarstarstarstar
    Connie
    October 9th, 2018 Annandale, MN DETAILS
    Value for your money
    starstarstarstarstar_border
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    I have been very pleased with the service I have received, especially today from Jeff T when I requested a change of my payment date. Thanks

    Kabbage Logo

    Reply from Kabbage

    Oct 16, 2018

    Hi Connie- Thank you for your partnership!

    Helpful?
    starstarstarstarstar
    Dan
    October 8th, 2018 Modesto, CA DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Josh in customer service did a great job of following up on an issue for us.

    Kabbage Logo

    Reply from Kabbage

    Oct 16, 2018

    Thank you for your review Dan!

    Helpful?
    starstarstarstarstar
    Timothy W Cogswell
    October 8th, 2018 Oscoda, MI DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Jimena was very helpful courteous and professional today on our phone conversation.

    Kabbage Logo

    Reply from Kabbage

    Oct 16, 2018

    This is great- thank you Timothy!!

    Helpful?
    starstarstarstarstar
    Jenn Green
    October 8th, 2018 Greer, SC

    Jimena was so helpful and answered all my questions & concerns!

    Kabbage Logo

    Reply from Kabbage

    Oct 16, 2018

    Wonderful! Thank you Jenn!

    Helpful?
    starstarstarstarstar_border
    Pam Hoggins
    October 8th, 2018 Denver, CO DETAILS
    Value for your money
    starstarstarstarstar_border
    Quality of product or service
    starstarstarstarstar_border
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Kabbage was a very helpful service when we were experiencing cash flow problems. The application was easy, and the response was quick and positive. When it was time to pay off our account, Patty in Customer Service was responsive and professional, and she got me the information needed within a few minutes!

    Kabbage Logo

    Reply from Kabbage

    Oct 16, 2018

    We are so glad you had a great experience. Thank you!

    Helpful?
    starstarstarstarstar
    Monique Willick
    October 8th, 2018 Durham, NC DETAILS
    Value for your money
    starstarstarstar_borderstar_border
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar_border

    I spoke with Jared and he was very helpful in answering my questions and getting me the documents that I needed quickly.

    Kabbage Logo

    Reply from Kabbage

    Oct 16, 2018

    Hi Monique! Thank you for your review!

    Helpful?
    starstarstarstarstar
    Dane
    October 5th, 2018 Chandler, AZ DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Patty was very knowledgeable and happy to assist with my question.

    Kabbage Logo

    Reply from Kabbage

    Oct 16, 2018

    This is awesome! Thank you Dane!

    Helpful?
    starstarstarstarstar
    Earnest Smith
    October 4th, 2018 Spring, TX DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Whitley was very awesome and very understanding love the service best customer service I have had in years. Will continue to be a Kabbage Man for my loan needs.

    Kabbage Logo

    Reply from Kabbage

    Oct 16, 2018

    What a wonderful review! Thank you Earnest!

    Helpful?
    starstar_borderstar_borderstar_borderstar_border
    Cassandra Smith
    October 4th, 2018 Gretna, LA DETAILS
    Value for your money
    starstarstar_borderstar_borderstar_border
    Quality of product or service
    starstarstar_borderstar_borderstar_border
    Customer service
    starstarstarstar_borderstar_border
    Company trustworthiness
    starstarstarstarstar_border

    The Representative refused to offer an extension beyond 3 days. I let her know that I needed an extension for the payment. She refused to give me any time beyond 3 days. She told me in order to get longer than this I needed to call back when the Account was Past Due and speak to Collections/Account Management . I have not had this issue in the past. When I called back, the Representative in that Department stated that because the Account was Past Due, I needed to make a Partial Payment. He stated that he would split the payment I explained I would not have the ability to do that. Fortunately, he (Willie C) was willing to set up another arrangement. I don't appreciate being told to wait until the Account was in past due status only to be told my options were limited because the Account was Past Due. I explained to Sam I knew she could offer longer. Her attitude was curt and she didn't acknowledge any other alternatives although she could have.

    Kabbage Logo

    Reply from Kabbage

    Oct 16, 2018

    Hi Cassandra- Thank you for sharing your experience. We completely understand your frustrations and will use this as an opportunity to review our communications/cross team policies. The Customer Service representative you spoke with was correct, however, that she could only offer you a 3 day extension. Collections/Account Management was able to offer you a different option, as that team deals with accounts who need additional help. Again, we thank you for sharing your thoughts and hope we can move forward in your journey with us.

    Helpful?
    starstarstarstarstar
    Musa Jaber
    October 3rd, 2018 Avon Lake, OH DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Jeff was awesome in helping us get the hold removed! He’s awesome and everyone else is as well!!

    Kabbage Logo

    Reply from Kabbage

    Oct 16, 2018

    Hi Jeff! Thank you so much!

    Helpful?
    starstarstarstarstar_border
    Pamela Samaha
    October 2nd, 2018 Brookfield, CT DETAILS
    Value for your money
    starstarstar_borderstar_borderstar_border
    Quality of product or service
    starstarstarstarstar_border
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar_border

    Had great service with Zelenka H. Helped out alot in a tough situation. Pamela Samaha

    Kabbage Logo

    Reply from Kabbage

    Oct 16, 2018

    Hi Pamela- thank you for being such a wonderful customer. :)

    Helpful?
    starstarstarstarstar
    Garry
    October 2nd, 2018 Jacksonville, FL DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Whitley was great in helping me to get my account unlocked and back going again.

    Kabbage Logo

    Reply from Kabbage

    Oct 16, 2018

    Hi Garry- Thank you so much for your review!

    Helpful?
    starstarstarstarstar_border
    Holman Donaldson
    October 2nd, 2018 Fayetteville, GA DETAILS
    Value for your money
    starstarstarstar_borderstar_border
    Quality of product or service
    starstarstarstarstar_border
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar_border

    Jeff T. did an outstanding job explaining the breakdown of fees regarding my account. I currently have 3 active and 3 closed transactions with Kabbage and the fee structure seems complex; however, with guidance and explanation it is actually simple.

    Kabbage Logo

    Reply from Kabbage

    Oct 16, 2018

    Hi Holman- Thank you so much for being a Kabbage customer!

    Helpful?
    starstarstarstarstar
    kate
    October 2nd, 2018 Logan, UT DETAILS
    Value for your money
    starstarstarstar_borderstar_border
    Quality of product or service
    starstarstarstar_borderstar_border
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar_border

    Jared was great to work with. Would work with him again in a heartbeat.

    Kabbage Logo

    Reply from Kabbage

    Oct 16, 2018

    Hi Kate- We love this, thank you!

    Helpful?
    starstarstarstarstar
    Ashley burkhardt
    October 2nd, 2018 Frisco, TX

    Super helpful- Josh was amazing and was very detailed w information regarding my loans and deferment

    Kabbage Logo

    Reply from Kabbage

    Oct 16, 2018

    Hi Ashley- Thank you for your lovely review!

    Helpful?
    starstarstarstarstar
    Randy
    October 2nd, 2018 Kennesaw, GA DETAILS
    Value for your money
    starstarstarstarstar
    Quality of product or service
    starstarstarstarstar
    Customer service
    starstarstarstarstar
    Company trustworthiness
    starstarstarstarstar

    Zelenka was very helpful in answering my questions and concerns. She was also very courteous. Thank you Zelenka!

    Kabbage Logo

    Reply from Kabbage

    Oct 16, 2018

    Thank YOU Randy!

    Helpful?