Kabbage

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Kabbage

verified
  • Short-Term Loans
  • Repeat Users
  • Resources
  • Kabbage is a lending program based in Atlanta, Georgia that developed an online algorithm to simplify the application and approval process for small businesses. Unlike traditional lenders, they look at business performance online through business checking accounts, payment processing, and shipping data – not manual forms – to automatically assess qualification. Kabbage boasts a high success rate: Over 90 percent of all Kabbage transactions come from repeat users. 

    For borrowers looking for a small business loan from Kabbage, having a low credit score won't necessarily knock them out of the running. Kabbage looks primarily at current revenue (they want to see more than $50k/year or $4,200/month for the past 3 months) and the amount of time in business (needs to exceed one year). Typical Kabbage borrowers also have a good social media presence and high amounts of inventory. Kabbage lines of credit are used to cover operating expenses while waiting on payments and receivables, cover operating expenses during slower seasons, and covering unexpected expenses. Those who choose Kabbage business loans should remember that funding is not available to startups.   

    The Good

    • Short-Term Loans
    • Transparent Application Requirements
    • Resources
    • Kabbage Card
    • Repeat Users

    Short-Term Loans

    Loans from Kabbage are great for businesses that need capital on an ongoing basis. Loan amounts go up to $250,000. Kabbage also has a unique borrowing model that allows the borrowers to only use what they need. Even if a business is approved for up to $250,000, the borrower only pays for what they take.  

    Loans from Kabbage are set up on a short-term manageable payment platform. They offer eligible customers 6-, 12-, or 18-month loan terms. 

    Additional advantages of Kabbage Small Business Loans:

    • Loans are scalable and manageable
    • Quick approval and fast access to funds
    • Simple monthly fees

    Transparent Application Requirements

    In comparison to other lenders, Kabbage provides a great deal of information online without having to apply first. Their website includes the following helpful information: 

    • Companies need to be in business for one year before applying
    • Companies need to be making a minimum of $50k annually or $4,200 monthly for the past three months
    • No pre-payment penalties on 6 and 12-month terms
    • No closing fees
    • No origination fees
    • 1.5-10 percent interest rates
    • Good resources
    • No minimum credit score needed

    Resources

    Kabbage has a "Resources" tab on their website which connects to a blog. This site houses a good amount of content that businesses can access for free, including business news, webinars, eBooks, tips, and more. Under Kabbage's "How It Works" tab, there is a calculator that gives potential borrowers an estimation of their total payment based on the amount they plan to borrow and the length of the term. Typically, the longer the term of the loan, the higher the amount owed. 

    Kabbage Card

    Kabbage has a new exclusive Kabbage card that customers can keep in their wallets and access their funds whenever and wherever they need them. Customers can apply for the Kabbage card on Kabbage's website through a brief form, and the card will be delivered to them in 7-10 business days. When they receive it, customers can activate the credit card online through their Kabbage account dashboard. The benefits of the Kabbage card include: 

    • Access to available funds at the point of sale
    • Remote access to Kabbage account
    • Business purchases and investments anywhere Visa is accepted
    • No minimum purchase amount or limit to the number of purchases allowed in a day (but limitations include 25K daily card limit, 50K monthly, and 600K annually)
    • No additional hidden monthly fee or cost 
    • Straightforward terms: with every transaction made by the Kabbage card, it creates a new, six-month loan that has the same fees and terms as customers' other six-month business loans. 

    Repeat Users

    The average Kabbage customer utilizes the line of credit four times a year. This indicates that many businesses are using Kabbage's service and that the payment scale is affordable and sustainable. Additionally, the high number of repeat users indicates that Kabbage's application and approval process is streamlined for small businesses. Customers simply need their financial documents and a quality credit score. If a customer qualifies, there is an instant approval, rather than an extended waiting period. 

    Check rates with Kabbage

    The Bad

    • Short-Term Solutions
    • Low Amounts of Capital
    • Personal Guarantee

    Short-Term Solutions

    As mentioned earlier, Kabbage's loaning paradigm is based on the line-of-credit industry. When customers apply for a loan with Kabbage, it is a short-term solution. Most Kabbage clients use their funds for short-term needs, such as equipment upgrades, purchasing inventory, or funding payroll. Kabbage does not offer traditional loans, large loans for bigger businesses, or other types of conventional funding. Another factor to consider is that Kabbage does not offer an SBA (Small Business Administration) service. Therefore, the borrower is not included in some key SBA programs. Other limitations include: 

    Low Amounts of Capital

    Kabbage only lends business owners a maximum of $250,000. This amount makes sense if there are only 12 months to pay back the loan, but it's not a large enough working capital for many businesses. 

    Personal Guarantee

    When someone takes out a Kabbage loan, they state that "you personally guarantee that you will pay back your loan, but you do not have to put up any real estate or personal collateral." In many cases, a personal guarantee requires the borrower to put up personal collateral. This confusing language makes it difficult to know what collateral customers are really promising to Kabbage when they take out a loan. 

    The Bottom Line

    Kabbage is a great way for small business owners to secure short-term business loans. Borrowers should consider Kabbage as a lender if they need small amounts for immediate short-term needs, such as new inventory purchases or payroll. Potential Kabbage loan customers should read Kabbage business loan reviews if they want get a better grasp of what the company has to offer. Overall, if you don't mind waiting a few days for funding, can work with low amounts of working capital, and you feel confident in your ability to pay back the loan (and don't mind having a personal guarantee attached to the loan), we recommend using Kabbage.

    Disclaimer

    As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

    All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


    User Reviews

    Star Rating

    4.8
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    735 Reviews

    Review Breakdown

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    Chris Phillips
    December 14th, 2018 Arden, NC DETAILS
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    Kabbage has been great to work with, easy and great customer service Zelenka was awesome today guiding me through a question.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the review Chris! We are thrilled to know you had a great experience with Kabbage!

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    Suzanne Uppman
    December 14th, 2018 Anaheim, CA DETAILS
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    Shannon was extremely professional and thorough during our conversation.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the review!

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    Roxann S.
    December 13th, 2018 Alexandria, VA DETAILS
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    Kabbage is a fabulous resource for small business! I spoke to Zelenka today and she was very helpful and attentive. I've been a client for over a year, and appreciate their great service. Roxann S.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the wonderful review, Roxann. We are proud that you continue to choose us as your financial partner!

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    Digital Designers, LLC
    December 13th, 2018 New Orleans, LA DETAILS
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    Kabbage always has great service for any issues that arise. For example on a call today, Customer Rep Zelenka provided me with prompt and courteous service in linking of our accounts. We really appreciate their service.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the great review!

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    AK
    December 13th, 2018 Snoqualmie, WA DETAILS
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    Sami helped me navigate how to link another bank account with same login. Very helpful and friendly and quick.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the wonderful review!

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    TonyT
    December 13th, 2018 Newton, NC DETAILS
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    Kabbage is an excellent source to quickly fill needs for relatively small sums of cash. The process is very easy, very fast, and funds become available again as you pay off each successive loan. While the cost of funds is very expensive in terms of a true APR (Annual Percentage Rate) - typically 35% to 50%+, the fees are front-loaded, but can be avoided by prepaying the loan. This type loan is comparable to Credit Card Cash Advances where the APR is usually above 20% and there is quite often a 2% fee charged on the amount of the advance which, in itself, is 24% APR. However, the Kabbage Loans are much easier as the funds are deposited directly into your checking account - usually within 24 hours.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the review. We are proud to partner with you and your business!

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    Francisco
    December 13th, 2018 Canby, OR DETAILS
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    Jared gave me a easy, quick and satisfactory answer and resolve my issue in 2 minutes. Great customer service, like always. Thank you

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the review!

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    Marisela Cohen
    December 11th, 2018 Sprague River, OR DETAILS
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    my experience is always good !Thanks for helping me !

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the review!

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    David C.
    December 11th, 2018 Lockport, NY DETAILS
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    Cam L. has been a great help in setting up my Kabbage account and payment schedule. Quick, responsive and a pleasure to work with!! 100% professionalism.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the wonderful review, David!

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    DANIEL LI
    December 11th, 2018 Los Alamitos, CA DETAILS
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    QUICK AND RESPONSIVE. GET A CREDIT LINE IN 10 MINUTES FOR A VERY GOOD INTEREST RATE.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the review!

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    Dr. J
    December 11th, 2018 Lebanon, TN

    Great 1st Time Call to Kabbage Customer Service. I spoke with Josh he was friendly and knowledgeable. Warm and positive first experience with your customer service team.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the review! We are thrilled you had a great experience with Kabbage!

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    Eddie J
    December 11th, 2018 Batavia, IL DETAILS
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    The process to get approved was very straightforward and easy. It was also a fairly quick process. They were also very easy to get a payoff letter from once I was ready to payoff my loan. No complaints about the service level that they provide.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the review. We are thrilled to hear you had a great experience with Kabbage!

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    Brandon
    December 11th, 2018 St Louis, MO DETAILS
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    Sami provided perfect customer service and was very nice on the phone.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the review!

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    Donna
    December 11th, 2018 El Dorado Hills, CA DETAILS
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    Needed to change the checking account information and it was a simple call, online post and easily processed.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the review, Donna!

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    Jeff Grobels
    December 11th, 2018 Mira Loma, CA DETAILS
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    Mathew was patient and awaited my questions, though I was a bit unorganized at the moment. ALL of my questions were answered to help me in my decision making process. We (our company) truly appreciates the ease of use so far. And yes we would recommend your services to date. To answer question 4. We are approved but have not yet utilized the service.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the review, Jeff! We are proud to partner with you and your business!

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    Corlice Mims
    December 11th, 2018 Katy, TX DETAILS
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    Josh listened to my request, gave me the available options and resolved my issue. He was friendly and professional. Thank you, Josh.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the review!

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    Debra Dimone
    December 11th, 2018 Portland, OR DETAILS
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    I needed to change the monthly due date for the automatic payments. Brandon clearly understood my request and was able to move the date for me. Very courteous and professional.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the review, Debra! We are delighted to hear you had a great experience with Kabbage!

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    Tony
    December 11th, 2018 Auburn, AL DETAILS
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    Cam was awesome! I had some issues with an account not linking up correctly and it took a while to fix (banking issues out of their control) and Cam was a rockstar! Best customer service ever!

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the review, Tony!

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    Anthony
    December 11th, 2018 Portland, OR DETAILS
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    They have provided funding when others have not for our business. Although their rates are high, it's really nice to have additional cash when you need it. Josh S, the customer service rep was very helpful when we needed a slight extension to make the payment.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the wonderful review! We are proud to partner with you and your business!

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    Josh
    December 11th, 2018 Ponte Vedra Beach, FL DETAILS
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    Very prompt and professional work by Matthew to help us with our application

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the review!

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    Darin Miller
    December 11th, 2018 Canton, OH DETAILS
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    Kabbage is on the ball! Reduced my Loan limit for some odd reason, but still a valuable resource when you need access to fast cash. Customer Service is solid, knowledgeable and helpful when a situation arises.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the review. We are thrilled to know you had a great experience with us!

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    Shelaine Reynolds
    December 11th, 2018 Norfolk, VA DETAILS
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    Emma B. was very friendly and answered my question quickly.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the review!

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    David
    December 11th, 2018 Tarrytown, NY DETAILS
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    I cant say enough wonderful things about this company!!! Great product. Great customer service. Jared was extremely helpful.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the wonderful review!

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    Juan espinoza
    December 11th, 2018 DETAILS
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    Morgan W has been extremely helpful. She has explained to me the whole process and provided an abundance of information. Morgan has also excellent follow up and was on top of ensuring I didn’t forget any tasks and deadlines before my first payment was due. I’m very happy with Kabbage and even more happy with Morgans assistance!!

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the wonderful review! We are proud to partner with you!

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    Bryan Pendleton
    December 11th, 2018 Spanish Fork, UT DETAILS
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    Talked with C.S. agent Sami. She was very helpful in get my account issue addressed.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the review.

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    David
    December 6th, 2018 Beaumont, TX

    I had some technical problems and I spoke to Cam who took care of all of my issues. Very professional.

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    Reply from Kabbage

    Dec 07, 2018

    Thanks for the review!

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    Pamela Jackson
    December 6th, 2018 Shreveport, LA DETAILS
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    I was apprehensive before I called. But God sent me an angel named Jared who helped me with grace on December 5...the number that represents grace! Thanks Jared

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    Reply from Kabbage

    Dec 07, 2018

    Thanks for the wonderful review! We are delighted to know you had a great experience with Kabbage.

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    Laura
    December 6th, 2018 Santa Monica, CA DETAILS
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    Kabbage has quite literally built my business. Their customer service is outstanding. I have had the pleasure of working with Jared a few times now and he is professional, courteous and always answers my questions thoughtfully. Thank you Jared and thanks Kabbage!

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    Reply from Kabbage

    Dec 07, 2018

    Thanks for the wonderful review. We are proud to partner with you and your business!

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    Brandon
    December 6th, 2018 Addison, TX DETAILS
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    Jared was very quick and helpful in taking care of me.

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    Reply from Kabbage

    Dec 07, 2018

    Thanks for the great review!

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    Daniel Fiore
    December 6th, 2018 Barnegat, NJ DETAILS
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    I have been trying to link new accounts for almost 2 months and no one was able to help me get that done, until today. Within 5 minutes of being on the phone with Sami D. she was able to figure out what was wrong and helped me manually link the new accounts. She was a pleasure to speak with and my review of Kabbage as a whole has gone back up. You need more people trained and understanding like her!

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the review. We apologize that you had issues linking your account. As the Customer Advocate, I will look into your account and see if there is a way to improve and remove that experience in the future. We are happy to know that it was resolved with the help of our rep!

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    H B
    December 6th, 2018 Miami, FL DETAILS
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    I have banked with, received credit cards and business lines of credit over the last 20 years with almost all the "major" banks. The Kabbage team and process is by far the simplest, easiest and provides the best customer service I have experienced. When you email your rep, they have always replied the same day. The hold times when you call in, are little to none. Plus the customer representatives know their services, are quick and efficient with whatever I have requested. If you are looking for a quick line of credit to grow your business, trust the Kabbage experience. -HB

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the wonderful review! We are thrilled that you had a great experience with us. We look forward to continually earning your business in the future!

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    Joel
    December 6th, 2018 San Bernardino, CA DETAILS
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    The support staff is very helpful and informative. They have answered all my questions professionally and courteously and have helped resolve questions and issues I've had with my account beyond expectations. Thank you very much!

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the wonderful review!

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    Carl Edwards
    December 5th, 2018 New Port Richey, FL DETAILS
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    Zelenka is awesome!She was able to assist me with a request quickly. My experience with Kabbage and their helpful team has been great.

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    Reply from Kabbage

    Dec 06, 2018

    Thanks for the review, Carl!

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    Dennis S
    December 5th, 2018 Long Beach, CA DETAILS
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    Zelinka H was excellent handling my account issues today. Prompt and curtious. Great Representative Dennis Sanders

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    Reply from Kabbage

    Dec 06, 2018

    Thanks for the review, Dennis!

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    Chris
    December 4th, 2018 Newnan, GA DETAILS
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    Brandon L was very informative and helpful. He addressed my concerns quickly an professionally.

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    Reply from Kabbage

    Dec 04, 2018

    Thanks for the review, Chris!

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    Billi Shockley
    December 4th, 2018 Hayden, ID DETAILS
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    He was very helpful and answered everything I asked. Thank you

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    Reply from Kabbage

    Dec 04, 2018

    Thanks for the review!

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    Nicole
    December 3rd, 2018 Jacksonville, FL

    I have been very pleased with Kabbage as a whole. The funds are dispersed quickly, terms are easy to understand, fees are acceptable, and Customer Service is A++ My most recent contact with Coresa in C.S. went better than expected. She was extremely helpful and willing to take the extra time and go extra mile to handle my concern. Anytime I have called, they are very professional and take their time to assist without any issues. Kabbage has helped when in a jam or just needing the cushion from time to time.

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    Reply from Kabbage

    Dec 04, 2018

    Thank you for the wonderful review! We are proud to partner with you and your business! We look forward to continuing to build our relationship.

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    shaya
    December 3rd, 2018 Monsey, NY DETAILS
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    had a great experience especially with my account manager Josh. anything I needed he was there for me in a blink. Keep it up...

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    Reply from Kabbage

    Dec 03, 2018

    Thanks for the great review!

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    JJM
    December 3rd, 2018 New York, NY DETAILS
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    The support is always great! Yesterday Brandon resolved issues so fast I couldn't believe it! A wonderful company that goes out of their way to help clients!

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    Reply from Kabbage

    Dec 03, 2018

    Thanks for the wonderful review. We are thrilled that you had a great experience with Kabbage!

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    Jefferey Rigler
    December 3rd, 2018 Santa Clarita, CA DETAILS
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    Thanks to SAMI for taking the time explaining payments online. Kabbage helps entrepreneurs juggle many tasks with ease.

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    Reply from Kabbage

    Dec 03, 2018

    Thanks for the great review! We are proud to partner with you and your company!

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    Omar Alhariri
    December 3rd, 2018 Stafford, VA DETAILS
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    Top notch experience! Very knowledgeable customer service rep who got all my questions answered in a timely fashion!

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    Reply from Kabbage

    Dec 03, 2018

    Thanks for the wonderful review!

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    David G.
    December 3rd, 2018 Henderson, NV DETAILS
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    Matthew provided five star service! I was very pleased at how he handled my call. Very happy customer here.

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    Reply from Kabbage

    Dec 03, 2018

    Thanks for the great review!

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    Rob Sciglimpaglia
    November 30th, 2018 Norwalk, CT DETAILS
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    They are always quick, courteous and helpful on the phone! I love how I can take a loan and get it to my bank in seconds.

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    Reply from Kabbage

    Nov 30, 2018

    Thanks for the review! We are thrilled to know you had a great experience with Kabbage!

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    Cory Wolff
    November 30th, 2018 Irving, TX DETAILS
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    Great service and experience and getting our payoff letter was a breeze. Thank you.

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    Reply from Kabbage

    Nov 30, 2018

    Thanks for the review, Cory!

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    Andrea Strickland
    November 30th, 2018 Stillwater, MN DETAILS
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    Sami was very helpful, knowledgeable, and patient with helping me to get my profile updated correctly.

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    Reply from Kabbage

    Nov 30, 2018

    Thanks for the review!

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    Jimmie Johnson
    November 30th, 2018 Gibbsboro, NJ DETAILS
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    When you need cash flow fast Kabbage is on it! Plus, if you have any questions or needs their staff is extremely helpful like the representative I had (PATTY), she was extremely helpful and made sure that I was completely satisfied with regards to my questions and concerns..

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    Reply from Kabbage

    Nov 30, 2018

    Thanks for the wonderful review! We are proud to partner with you and your business!

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    Latifa
    November 30th, 2018 McLean, VA

    So easy to work with outstanding customer service they will guide you through the process and Becca is amazing

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    Reply from Kabbage

    Nov 30, 2018

    Thanks for the review!

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    Kelsey
    November 30th, 2018 Lawrenceville, GA DETAILS
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    I usually don't have time to leave a review but after the conversation that I just had my mother told me it's only right. Thank you Morgan for staying on the phone with me for what seemed like forever! I know I probably asked you an unusual amount of questions but thank you for not giving up on me!

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    Reply from Kabbage

    Nov 30, 2018

    Thanks for the wonderful review! We are delighted to know you had a great experience with Kabbage!

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    Laura Perez
    November 30th, 2018 Port Orange, FL DETAILS
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    Just made my first payment and was curious about how my payment/line of credit was linked to my Kabbage card. The process was fully explained by a very friendly and knowledgeable customer service rep.

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    Reply from Kabbage

    Nov 30, 2018

    Thanks for the review!

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    Ramona Freeze
    November 29th, 2018 Bakersfield, CA DETAILS
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    Ms. Zalenka H was so helpful with my questions about my account. She made what I needed done so easy and understandable.

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    Reply from Kabbage

    Nov 30, 2018

    Thanks for the review, Ramona! We are delighted to know you had a great experience with Kabbage!