Kabbage

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Kabbage

verified
  • Short-Term Loans
  • Repeat Users
  • Resources
  • Kabbage is a lending program based in Atlanta, Georgia that developed an online algorithm to simplify the application and approval process for small businesses. Unlike traditional lenders, they look at business performance online through business checking accounts, payment processing, and shipping data – not manual forms – to automatically assess qualification. Kabbage boasts a high success rate: Over 90 percent of all Kabbage transactions come from repeat users. 

    For borrowers looking for a small business loan from Kabbage, having a low credit score won't necessarily knock them out of the running. Kabbage looks primarily at current revenue (they want to see more than $50k/year or $4,200/month for the past 3 months) and the amount of time in business (needs to exceed one year). Typical Kabbage borrowers also have a good social media presence and high amounts of inventory. Kabbage lines of credit are used to cover operating expenses while waiting on payments and receivables, cover operating expenses during slower seasons, and covering unexpected expenses. Those who choose Kabbage business loans should remember that funding is not available to startups.   

    The Good

    • Short-Term Loans
    • Transparent Application Requirements
    • Resources
    • Kabbage Card
    • Repeat Users

    Short-Term Loans

    Loans from Kabbage are great for businesses that need capital on an ongoing basis. Loan amounts go up to $250,000. Kabbage also has a unique borrowing model that allows the borrowers to only use what they need. Even if a business is approved for up to $250,000, the borrower only pays for what they take.  

    Loans from Kabbage are set up on a short-term manageable payment platform. They offer eligible customers 6-, 12-, or 18-month loan terms. 

    Additional advantages of Kabbage Small Business Loans:

    • Loans are scalable and manageable
    • Quick approval and fast access to funds
    • Simple monthly fees

    Transparent Application Requirements

    In comparison to other lenders, Kabbage provides a great deal of information online without having to apply first. Their website includes the following helpful information: 

    • Companies need to be in business for one year before applying
    • Companies need to be making a minimum of $50k annually or $4,200 monthly for the past three months
    • No pre-payment penalties on 6 and 12-month terms
    • No closing fees
    • No origination fees
    • 1.5-10 percent interest rates
    • Good resources
    • No minimum credit score needed

    Resources

    Kabbage has a "Resources" tab on their website which connects to a blog. This site houses a good amount of content that businesses can access for free, including business news, webinars, eBooks, tips, and more. Under Kabbage's "How It Works" tab, there is a calculator that gives potential borrowers an estimation of their total payment based on the amount they plan to borrow and the length of the term. Typically, the longer the term of the loan, the higher the amount owed. 

    Kabbage Card

    Kabbage has a new exclusive Kabbage card that customers can keep in their wallets and access their funds whenever and wherever they need them. Customers can apply for the Kabbage card on Kabbage's website through a brief form, and the card will be delivered to them in 7-10 business days. When they receive it, customers can activate the credit card online through their Kabbage account dashboard. The benefits of the Kabbage card include: 

    • Access to available funds at the point of sale
    • Remote access to Kabbage account
    • Business purchases and investments anywhere Visa is accepted
    • No minimum purchase amount or limit to the number of purchases allowed in a day (but limitations include 25K daily card limit, 50K monthly, and 600K annually)
    • No additional hidden monthly fee or cost 
    • Straightforward terms: with every transaction made by the Kabbage card, it creates a new, six-month loan that has the same fees and terms as customers' other six-month business loans. 

    Repeat Users

    The average Kabbage customer utilizes the line of credit four times a year. This indicates that many businesses are using Kabbage's service and that the payment scale is affordable and sustainable. Additionally, the high number of repeat users indicates that Kabbage's application and approval process is streamlined for small businesses. Customers simply need their financial documents and a quality credit score. If a customer qualifies, there is an instant approval, rather than an extended waiting period. 

    Check rates with Kabbage

    The Bad

    • Short-Term Solutions
    • Low Amounts of Capital
    • Personal Guarantee

    Short-Term Solutions

    As mentioned earlier, Kabbage's loaning paradigm is based on the line-of-credit industry. When customers apply for a loan with Kabbage, it is a short-term solution. Most Kabbage clients use their funds for short-term needs, such as equipment upgrades, purchasing inventory, or funding payroll. Kabbage does not offer traditional loans, large loans for bigger businesses, or other types of conventional funding. Another factor to consider is that Kabbage does not offer an SBA (Small Business Administration) service. Therefore, the borrower is not included in some key SBA programs. Other limitations include: 

    Low Amounts of Capital

    Kabbage only lends business owners a maximum of $250,000. This amount makes sense if there are only 12 months to pay back the loan, but it's not a large enough working capital for many businesses. 

    Personal Guarantee

    When someone takes out a Kabbage loan, they state that "you personally guarantee that you will pay back your loan, but you do not have to put up any real estate or personal collateral." In many cases, a personal guarantee requires the borrower to put up personal collateral. This confusing language makes it difficult to know what collateral customers are really promising to Kabbage when they take out a loan. 

    The Bottom Line

    Kabbage is a great way for small business owners to secure short-term business loans. Borrowers should consider Kabbage as a lender if they need small amounts for immediate short-term needs, such as new inventory purchases or payroll. Potential Kabbage loan customers should read Kabbage business loan reviews if they want get a better grasp of what the company has to offer. Overall, if you don't mind waiting a few days for funding, can work with low amounts of working capital, and you feel confident in your ability to pay back the loan (and don't mind having a personal guarantee attached to the loan), we recommend using Kabbage.

    Disclaimer

    As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

    All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


    User Reviews

    Star Rating

    4.8
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    735 Reviews

    Review Breakdown

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    G
    March 12th, 2019 Dayton, OH DETAILS
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    I had a horrific two week debacle of an experience, trying to ask basic questions without getting clear answers and then being approved but not having access to funds with no clear explanations why, being told to turn in papers that I had already submitted, being told I would get an update call without receiving one... and more. When assigned to an account rep (Sonny), I was not only given all of the above, but was also treated with smug condescension and lack of professionalism when asking basic common sense questions. If I had to base my opinion of Kabbage on this experience alone, I would be reporting them to the BBB for questionable practices, as I was led to believe that my financial information was not received, secure or understood and was getting requests for more. However, I lucked into Caitlyn on one of my many many attempts to communicate and she was astounding. She was friendly, polite, efficient and reassuring. She understood my very basic questions, answered them with ease and personally researched anything that didn't add up. Her skill at handling the situation was perfect and was ultimately what led me to becoming a customer.

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    Reply from Kabbage

    Mar 12, 2019

    Thanks for taking the time to leave us a detailed review, and we are glad that your business is using Kabbage. We want to apologize for your poor initial, but we are truly glad that everything was able to be resolved. I will be sending you a private message as well.

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    Yvon Douran
    March 12th, 2019 Santa Barbara, CA DETAILS
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    Called customer service and Josh S helped. Josh was extremely thorough in all of the answers he gave and also provided additional information which was most helpful.

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    Reply from Kabbage

    Nov 12, 2018

    Thanks, Yvon, for the great review!

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    Amillar
    March 11th, 2019 Brooklyn, NY DETAILS
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    It was a great experience speaking to you and you helping resolve my issues. Thanks

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    Reply from Kabbage

    Mar 11, 2019

    Thanks for your review!

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    Anthony Wooten
    March 11th, 2019 Cordova, TN DETAILS
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    Customer Service is great. I had to move my payment out a couple of days and Matthew in customer service took care of it w/ no problem and he explain in detail what was taken place and let me choose the best option for my Firm. Great work Matthew!!

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    Reply from Kabbage

    Mar 11, 2019

    We are glad that you had such a great experience! We appreciate your review!

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    O. Duman
    March 11th, 2019 Andover, MA DETAILS
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    I just got great customer support from Caty B. Very professional, prompt and kind.

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    Reply from Kabbage

    Mar 11, 2019

    Thanks for your review! We appreciate it!

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    Alan
    March 11th, 2019 Ventura, CA DETAILS
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    The representative was very helpful in helping me re-schedule a payment

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    Reply from Kabbage

    Mar 11, 2019

    Thanks for taking the time to leave a review!

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    ray howell
    March 8th, 2019 Charlotte, NC DETAILS
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    Thanks to my customer service rep name zelenka I was able to get a lot accomplished with my account she was very helpful and courteous it was almost as if we have known each other for years she really is a asset to this company .

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    Reply from Kabbage

    Mar 08, 2019

    Thanks for your awesome review! We appreciate it!

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    Catherine Janco
    March 8th, 2019 Belle Vernon, PA DETAILS
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    Patty was very helpful and understanding of our situation. She was professional, knowledgeable, and solved our immediate problems. Thanks

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    Reply from Kabbage

    Mar 08, 2019

    Thanks for taking the time to leave a review, Catherine!

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    Cathy moss
    March 8th, 2019 Jensen Beach, FL

    I called three times to resolve an issue. Caitlyn was the fourth and handled it efficiently.

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    Reply from Kabbage

    Mar 08, 2019

    We are glad that your issue was resolved! We apologize for any inconveniences.

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    Denise
    March 7th, 2019 Westminster, CO DETAILS
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    Very convenient service! Customer service is timely and accurate.

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    Reply from Kabbage

    Mar 08, 2019

    Thanks for your review!

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    Nick
    March 7th, 2019 San Francisco, CA DETAILS
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    I called seeking past statements my account that were not available online, and Cam went above and beyond to help me out, sending an email with all of the requested materials minutes after we had gotten off the phone. Thank you!

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    Reply from Kabbage

    Mar 08, 2019

    We appreciate this review, Nick!

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    Allen
    March 7th, 2019 Dallas, PA DETAILS
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    my experience as a whole has been very easy and quick. Today I had questions and Becca took care of my questions and sent over what I needed asap. Great Job!

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    Reply from Kabbage

    Mar 08, 2019

    Thanks for taking the time to leave a review!

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    MikeW.
    March 6th, 2019 Sacramento, CA DETAILS
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    Needed help changing primary account and Sami took care of it for me. Very friendly. Easy to reach on the phone.

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    Reply from Kabbage

    Mar 08, 2019

    Thanks for leaving this great review! We appreciate it!

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    James Jacobi
    March 6th, 2019 Randolph Township, NJ

    service has been great on the phone. just wish I would have gotten funds faster. Matthew was excellent on the phone and his follow-through was expedient.

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    Reply from Kabbage

    Mar 08, 2019

    Thanks for leaving your feedback! We are glad that you had a great customer service experience!

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    PATRICK H FREEMAN
    March 5th, 2019 Buffalo, NY DETAILS
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    Sami was outstanding and very helpful. You can tell that her intent from the beginning was to make sure that I was satisfied, and for that I'm very grateful.

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    Reply from Kabbage

    Mar 05, 2019

    Thank you for taking the time to leave a review, Patrick!

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    Xavier R Williams
    March 4th, 2019 Lee's Summit, MO DETAILS
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    Ms.Sami was very helpful.She was very courteous and professional.She was able to resolve my request in 5-10 while remaining on the line.Thanks again.

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    Reply from Kabbage

    Mar 04, 2019

    Thank you for taking the time to leave a review!

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    Tom
    March 4th, 2019 Augusta, KS DETAILS
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    Was very helpful and assisted me with paying back a loan with no problems. I am extremely satisfied with how this program works to help with small businesses and their ever changing needs.

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    Reply from Kabbage

    Mar 04, 2019

    Tom, thanks for your awesome review!

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    Brien O'Brien
    March 4th, 2019 Palm Springs, CA DETAILS
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    Kabbage has been a valued partner of mine for several years now. I had a problem with my account and every person, every step of the way listened to my challenge and worked to my benefit to correct the issue. This really made me feel like they saw me as a real person and a real small business owner, not just a number or the signature on the black and white pages of an inflexible contract. I'd like to give special recognition to Jennifer T, Amy B, and Caroline for really treating me with kindness, compassion, understanding, and respect during our interactions. This sealed the deal that I will be a Kabbage partner for years to come and gladly share the great experience I've had with other small business owners.

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    Reply from Kabbage

    Mar 04, 2019

    Brien, thanks so much for your review. We are proud to partner with your business, and we are glad that we were able to resolve the issue on the account. We truly look forward to continuing our partnership!

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    Teresa
    March 4th, 2019 Rapid City, MI

    The application process with Kabbage was simple and approval was quick. When I had questions I spoke with Sami, she was extremely knowledgeable and helpful.

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    Reply from Kabbage

    Mar 04, 2019

    Thanks for your review, Teresa!

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    Eva & Tom
    March 4th, 2019 North East, MD

    Mathew was perfect in every way. He answered our questions, and took the time to make sure we understand the ways we can access our available funds.

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    Reply from Kabbage

    Mar 04, 2019

    Thanks so much! We appreciate your review!

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    LAURA MARIE O'NEAL
    March 4th, 2019 Tustin, CA DETAILS
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    Jared was very helpful and courteous. Seems like he really likes his job.

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    Reply from Kabbage

    Mar 04, 2019

    Thanks for taking the time to leave us a review!

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    Keri-Ann Knight
    March 1st, 2019 Brooklyn, NY DETAILS
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    The representatives take the time to explain in details all that you need to know and to answer your questions.

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    Reply from Kabbage

    Mar 04, 2019

    Thank you for your review!

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    DAN H. DAWSON
    March 1st, 2019 Westfield, IN DETAILS
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    I just got off the phone with a one Caty B. and she was phenomenal to work with!!! Once I relayed my issue/problem requesting a new repayment schedule, she was all over it with help, kindness, and understanding. She was really GREAT to work with!!! DAN

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    Reply from Kabbage

    Mar 04, 2019

    Thank you so much for leaving such a great review!

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    Jim A.
    March 1st, 2019 Homer Glen, IL DETAILS
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    Emma B was the representative, that helped me today. She was very nice and informative about my situation.

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    Reply from Kabbage

    Mar 04, 2019

    Thanks for your review!

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    Jorge Alvarez
    February 28th, 2019 Washington, DC

    Sami was an excellent representative. She was polite, articulate, had excellent knowledge of the process and great phone manners.

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    Reply from Kabbage

    Feb 28, 2019

    Thanks so much for your review!

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    Sunil G Singh
    February 27th, 2019 New York, NY DETAILS
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    Shannon is a great customer service representative. Very helpful and courteous.

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    Reply from Kabbage

    Feb 27, 2019

    Thank you for your review, Sunil! We appreciate it!

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    Beth L
    February 27th, 2019 Pacifica, CA DETAILS
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    Overall I am happy with the services provided by Kabbage. One area of possible improvement would be a calculator that allows the user to determine how payments will be affected by early payoff/higher monthly payments. Jennifer T was professional, a good communicator and very helpful in explaining the process though I am confident that a calculator is needed.

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    Reply from Kabbage

    Feb 27, 2019

    Thanks so much for your review! We appreciate your feedback, and our team will look into your suggestion.

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    Dana
    February 25th, 2019 Fairfield, NJ DETAILS
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    Very knowledgeable, polite, and helpful!! Thank you so much!!!😋

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    Reply from Kabbage

    Jan 02, 2019

    Thanks for the wonderful review. We look forward to continually earning your business!

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    Clem
    February 25th, 2019 North Brunswick, NJ DETAILS
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    Kabbage service and access has always been reliable and accurate. Recent support from Sami on 22 Feb was clear, completely non-antagonistic, and the terms matched her followup email. A difficult situation was changed into a manageable solution, very efficient and effective customer service from Sami.

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    Reply from Kabbage

    Feb 25, 2019

    Thank you so much for your review! We appreciate it!

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    Jorge L Alvarez
    February 25th, 2019 Deerfield Beach, FL

    Becca was a great help when I needed to switch bank accounts due to fraud. Thanks Again

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    Reply from Kabbage

    Feb 25, 2019

    Thank you for taking the time to leave a review!

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    Darlene
    February 22nd, 2019 Beverly Hills, CA DETAILS
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    I love Kabbage. I have received very good service from everyone that I have talked to. Thank you, Matthew, for handling the email update.

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    Reply from Kabbage

    Feb 25, 2019

    Thank you for your great review, Darlene!

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    Luxury Sport
    February 22nd, 2019 Stone Mountain, GA DETAILS
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    Becca was great. She’s very helpful and understands small business ownership. She’s definitely a great asset to kabbage

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    Reply from Kabbage

    Feb 25, 2019

    We appreciate your review!

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    Patrick j Mcdonough
    February 22nd, 2019 DETAILS
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    Called a few times today to add a bank account and change it to the primary account. Jared and Christen were very helpful, knowledgeable and efficient. I was very impressed with the speed that my issues were handled and solved. Thanks Jared, for the follow up email when everything was completed on your end.

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    Reply from Kabbage

    Feb 25, 2019

    Thanks so much for your review!

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    Juan M Avalos
    February 21st, 2019 Middletown, NY DETAILS
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    I am very content with the financial services that Kabbage has offered me in these past few months. Today I spoke with Sami and she was very courteous and offered the best help that was at her disposal. I could not boast how happy I am with Kabbage and your service.

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    Reply from Kabbage

    Feb 21, 2019

    Thanks so much for this review! We appreciate your kind words!

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    Tim
    February 21st, 2019 Denver, CO DETAILS
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    This has been a valuable resource to me and my company. They are easy to work with and I'd recommend them to those in need. I'm especially grateful for Emma B, as she's gone above and beyond to help me out and solidify my positive experiences with Kabbage.

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    Reply from Kabbage

    Feb 21, 2019

    Thanks for this great review, Tim!

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    ESSENTIAL EXPRESS INC
    February 21st, 2019 Ellijay, GA DETAILS
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    PATTY WALKED ME THROUGH THE PROCESS OF ADDING MY NEW BUSINESS ACOUNT, THE ENTIRE PROCESS WAS SEAMLESS, ACCURATE, EFFICIENT AND TOOK A LOT LESS TIME THAN I ANTICIPATED. THANKS PATTY FOR BEING GREAT AT YOUR JOB AND BEING KNOWLEDGEABLE.

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    Reply from Kabbage

    Feb 21, 2019

    Thank you so much for this great review! We are glad that you had a seamless experience!

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    John V
    February 20th, 2019 Phoenixville, PA DETAILS
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    Loan cut in half two weeks into loan disbursement. Had to contact BBB for wrongful loan practices. Would not recommend this company. Company kept calling me even though all payments were on time.

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    Reply from Kabbage

    Feb 22, 2019

    John, we want to apologize for your poor experience. I am going to send you a private message with my email address, so we can understand more about what happened.

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    TONY R HARDRICK
    February 20th, 2019 Birmingham, AL DETAILS
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    I have had a great experience in doing business with Kabbage. Even when I have had slow business months your company does a great job in assisting me with options to pick back up and get back rolling again also SAMI took very good care of me and I was very pleased with the way she handles business. Thanks Again!

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    Reply from Kabbage

    Feb 21, 2019

    Thank you for taking the time to leave this awesome review!

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    David Garofano
    February 19th, 2019 Derry, NH DETAILS
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    Hi, I had an issue with paypal working and facebook...I contacted you and Matthew was of great help!! Thanks Matthew!

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    Reply from Kabbage

    Feb 21, 2019

    We are glad that you were able to get that resolved! Thank for your review!

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    Mario
    February 19th, 2019 San Diego, CA DETAILS
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    Sammy was a great help and answered all my questions!

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    Reply from Kabbage

    Feb 21, 2019

    We appreciate your review! Thanks for sharing it with us!

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    Theresa
    February 19th, 2019 Turner, ME DETAILS
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    Becca was very helpful today when I called with a concern.

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    Reply from Kabbage

    Feb 21, 2019

    Thanks for taking the time to leave your review!

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    ZP
    February 19th, 2019 Newhall, CA DETAILS
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    Denisa was super helpful and made it easy!

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    Reply from Kabbage

    Feb 21, 2019

    Thanks for your review!

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    Khadim hussain
    February 19th, 2019 Hempstead, NY DETAILS
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    Good service good communication and good understanding 👍

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    Reply from Kabbage

    Feb 19, 2019

    Thanks so much for the review!

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    K.T.
    February 19th, 2019 Bergenfield, NJ DETAILS
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    Very polite, patient and helpful associate. Pleasant to speak with on the phone.

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    Reply from Kabbage

    Feb 19, 2019

    Thank you for your review!

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    James Keefner
    February 19th, 2019 Joplin, MO DETAILS
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    When my business runs into periodic cash flow issues, it's great to have a ready and reliable source of funds like Kabbage. Jared provided an excellent customer service experience. His courtesy and professional attitude were appreciated. I'm very pleased with the way our account has been handled.

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    Reply from Kabbage

    Feb 19, 2019

    Thanks for your review! We appreciate your kind words!

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    Michael Larco
    February 15th, 2019 Fayetteville, NC DETAILS
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    Well for starters Shannon did an outstanding job at squaring away my "available funds issue", took literally 5 seconds to clear up the matter and BAM funds became available right there and then. Charismatic and gentle attitude that Shannon possessed during our conversation. Very upbringing in her tone of voice which is something I sincerely value the most when handling business matters especially in a timely manner. Would be more than happy to work with Shannon again in the near future. Thank you very kindly Shannon. Every at Kabbage Inc. please have a wonderful day also. Take care and bye for now 😇😎😊👍👌✌

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    Reply from Kabbage

    Feb 15, 2019

    Michael, thanks for this awesome review! We appreciate it!

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    SLR and Sons LLC
    February 15th, 2019 Bessemer City, NC DETAILS
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    We at SLR and Sons LLC was in need of capital to expand an accelerating business that is growing tremendously Matthew at Kabbage had assisted us in understanding our different agreement with Kabbage. We hope Kabbage will continue their success in helping small business obtain the necessary capital to grow.

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    Reply from Kabbage

    Feb 15, 2019

    Thanks for this review!

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    John
    February 15th, 2019 Palm Harbor, FL DETAILS
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    Had a good conversation with Christian today, needed help with a service issue.

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    Reply from Kabbage

    Feb 15, 2019

    Thank you for your review!

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    Angela k blackburn
    February 14th, 2019 Banner, KY DETAILS
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    I called to get my payment deffered because of lack of funds this month and they were very helpful and very nice.

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    Reply from Kabbage

    Feb 14, 2019

    Thank you for your review!

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    Pinny
    February 14th, 2019 Highland Mills, NY DETAILS
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    Quick respond Easy and a pleasure to deal with

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    Reply from Kabbage

    Feb 14, 2019

    Thank for your review!