Kabbage

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Kabbage

verified
  • Short-Term Loans
  • Repeat Users
  • Resources
  • Kabbage is a lending program based in Atlanta, Georgia that developed an online algorithm to simplify the application and approval process for small businesses. Unlike traditional lenders, they look at business performance online through business checking accounts, payment processing, and shipping data – not manual forms – to automatically assess qualification. Kabbage boasts a high success rate: Over 90 percent of all Kabbage transactions come from repeat users. 

    For borrowers looking for a small business loan from Kabbage, having a low credit score won't necessarily knock them out of the running. Kabbage looks primarily at current revenue (they want to see more than $50k/year or $4,200/month for the past 3 months) and the amount of time in business (needs to exceed one year). Typical Kabbage borrowers also have a good social media presence and high amounts of inventory. Kabbage lines of credit are used to cover operating expenses while waiting on payments and receivables, cover operating expenses during slower seasons, and covering unexpected expenses. Those who choose Kabbage business loans should remember that funding is not available to startups.   

    The Good

    • Short-Term Loans
    • Transparent Application Requirements
    • Resources
    • Kabbage Card
    • Repeat Users

    Short-Term Loans

    Loans from Kabbage are great for businesses that need capital on an ongoing basis. Loan amounts go up to $250,000. Kabbage also has a unique borrowing model that allows the borrowers to only use what they need. Even if a business is approved for up to $250,000, the borrower only pays for what they take.  

    Loans from Kabbage are set up on a short-term manageable payment platform. They offer eligible customers 6-, 12-, or 18-month loan terms. 

    Additional advantages of Kabbage Small Business Loans:

    • Loans are scalable and manageable
    • Quick approval and fast access to funds
    • Simple monthly fees

    Transparent Application Requirements

    In comparison to other lenders, Kabbage provides a great deal of information online without having to apply first. Their website includes the following helpful information: 

    • Companies need to be in business for one year before applying
    • Companies need to be making a minimum of $50k annually or $4,200 monthly for the past three months
    • No pre-payment penalties on 6 and 12-month terms
    • No closing fees
    • No origination fees
    • 1.5-10 percent interest rates
    • Good resources
    • No minimum credit score needed

    Resources

    Kabbage has a "Resources" tab on their website which connects to a blog. This site houses a good amount of content that businesses can access for free, including business news, webinars, eBooks, tips, and more. Under Kabbage's "How It Works" tab, there is a calculator that gives potential borrowers an estimation of their total payment based on the amount they plan to borrow and the length of the term. Typically, the longer the term of the loan, the higher the amount owed. 

    Kabbage Card

    Kabbage has a new exclusive Kabbage card that customers can keep in their wallets and access their funds whenever and wherever they need them. Customers can apply for the Kabbage card on Kabbage's website through a brief form, and the card will be delivered to them in 7-10 business days. When they receive it, customers can activate the credit card online through their Kabbage account dashboard. The benefits of the Kabbage card include: 

    • Access to available funds at the point of sale
    • Remote access to Kabbage account
    • Business purchases and investments anywhere Visa is accepted
    • No minimum purchase amount or limit to the number of purchases allowed in a day (but limitations include 25K daily card limit, 50K monthly, and 600K annually)
    • No additional hidden monthly fee or cost 
    • Straightforward terms: with every transaction made by the Kabbage card, it creates a new, six-month loan that has the same fees and terms as customers' other six-month business loans. 

    Repeat Users

    The average Kabbage customer utilizes the line of credit four times a year. This indicates that many businesses are using Kabbage's service and that the payment scale is affordable and sustainable. Additionally, the high number of repeat users indicates that Kabbage's application and approval process is streamlined for small businesses. Customers simply need their financial documents and a quality credit score. If a customer qualifies, there is an instant approval, rather than an extended waiting period. 

    Check rates with Kabbage

    The Bad

    • Short-Term Solutions
    • Low Amounts of Capital
    • Personal Guarantee

    Short-Term Solutions

    As mentioned earlier, Kabbage's loaning paradigm is based on the line-of-credit industry. When customers apply for a loan with Kabbage, it is a short-term solution. Most Kabbage clients use their funds for short-term needs, such as equipment upgrades, purchasing inventory, or funding payroll. Kabbage does not offer traditional loans, large loans for bigger businesses, or other types of conventional funding. Another factor to consider is that Kabbage does not offer an SBA (Small Business Administration) service. Therefore, the borrower is not included in some key SBA programs. Other limitations include: 

    Low Amounts of Capital

    Kabbage only lends business owners a maximum of $250,000. This amount makes sense if there are only 12 months to pay back the loan, but it's not a large enough working capital for many businesses. 

    Personal Guarantee

    When someone takes out a Kabbage loan, they state that "you personally guarantee that you will pay back your loan, but you do not have to put up any real estate or personal collateral." In many cases, a personal guarantee requires the borrower to put up personal collateral. This confusing language makes it difficult to know what collateral customers are really promising to Kabbage when they take out a loan. 

    The Bottom Line

    Kabbage is a great way for small business owners to secure short-term business loans. Borrowers should consider Kabbage as a lender if they need small amounts for immediate short-term needs, such as new inventory purchases or payroll. Potential Kabbage loan customers should read Kabbage business loan reviews if they want get a better grasp of what the company has to offer. Overall, if you don't mind waiting a few days for funding, can work with low amounts of working capital, and you feel confident in your ability to pay back the loan (and don't mind having a personal guarantee attached to the loan), we recommend using Kabbage.

    Disclaimer

    As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

    All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


    User Reviews

    Star Rating

    4.8
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    735 Reviews

    Review Breakdown

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    Thomas Fox
    March 29th, 2019 Monroe, MI DETAILS
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    Kabbage has been great to work with over the last 3 years. Their team is very friendly and goes out of their way to help.

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    Reply from Kabbage

    Apr 01, 2019

    We appreciate your business! Thanks for the review!

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    Francis A.
    March 29th, 2019 San Antonio, TX DETAILS
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    Patty has been helpful to me and she's very professional.

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    Reply from Kabbage

    Apr 01, 2019

    We appreciate your review!

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    Jerry Raynor
    March 29th, 2019 Norwalk, CT DETAILS
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    I just got off the phone with Zelenka and even at 8:30am, she was ready to assist me with my concerns. Zelenka swiftly identified, then remedied an issue very quickly. She reflects the solid support that I have always received from Kabbage anytime I have contacted them. Thank you Zalenka!

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    Reply from Kabbage

    Aug 17, 2018

    Hi Jerry- We are so happy that we were able to meet your needs in a timely manner!

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    Kate Christiansen
    March 29th, 2019 Valencia, CA DETAILS
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    We love Kabbage. When you have a business, it is nice to know that you have Kabbage behind you when your cash flow is not perfect.

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    Reply from Kabbage

    Apr 01, 2019

    Thanks for taking the time to leave us a review!

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    kris
    March 29th, 2019 Rancho Mirage, CA DETAILS
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    RATES ARE RIDICULOUS BUT SECURITY OF PERSONAL DATA GOOD

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    Reply from Kabbage

    Apr 01, 2019

    Thank you for your honest feedback. We appreciate it!

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    Sheri S
    March 29th, 2019 Olympia, WA DETAILS
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    I was not paid on time by my largest customer and needed to push out my payment due date by a week. I was more than pleasantly surprised at the service I received from Kjre. She was friendly and professional which is very refreshing these days. She handled my request and eased some stress, all very quickly. Thank you!

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    Reply from Kabbage

    Apr 01, 2019

    We are glad that we were able to assist!

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    Dolly
    March 29th, 2019 South Weymouth, MA DETAILS
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    Becca was the best! She answered all of my questions and expedited my application so that I could order my Spring inventory! Thank you Becca!

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    Reply from Kabbage

    Apr 01, 2019

    We appreciate your review! Thanks so much!

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    M. Garza
    March 29th, 2019 Fort Worth, TX DETAILS
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    Kabbage has been a great resource for my small business. Having a great support staff like Becca is always a huge plus as well. Things don't always go as planned in the small business world and it's helpful to know that you have people who want to help you reach your goals.

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    Reply from Kabbage

    Apr 01, 2019

    Thanks for leaving us such a great review!

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    David Randolph
    March 28th, 2019 Darien, IL DETAILS
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    Always fast and efficient, able to help with one phone call, never long waits to talk to a customer rep.

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    Reply from Kabbage

    Apr 01, 2019

    Thanks for your review!

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    David
    March 28th, 2019 Greenwood, AR DETAILS
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    Becca was the grooviest of groovy cats! Very pleased with Kabbage customer support.

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    Reply from Kabbage

    Mar 28, 2019

    Thank you for this awesome review, David!

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    Satified customer
    March 28th, 2019 Gulf Breeze, FL DETAILS
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    Sami D was very helpful in securing a monthly payment around my Social Security check. She was very kind, thoughtful, and respected the urgency in securing this date. Sami called back within minutes to let me know the date was approved. She is a wonderful asset to the company!!!!

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    Reply from Kabbage

    Mar 28, 2019

    Thanks so much for your review! We appreciate it!

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    Christopher
    March 28th, 2019 Hialeah, FL DETAILS
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    My first time calling and very pleased with the assistance i recieved from Becca. Professional, attentive and patient with my concerns. Thank you

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    Reply from Kabbage

    Mar 28, 2019

    We are glad that you had a great experience! Thanks for your review!

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    Chris E
    March 28th, 2019 Spring Hill, FL DETAILS
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    Becca was very helpful today with making the necessary changes to my account. Quick and easy. Kabbage is always simple and convenient.

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    Reply from Kabbage

    Mar 28, 2019

    Thanks so much for your review! We appreciate it!

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    Danny Chavis
    March 27th, 2019 Lake Worth, FL DETAILS
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    Sami D. was the CSR who assisted me and she was very professional and handled my request promptly. She is a great representative for your company.

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    Reply from Kabbage

    Mar 28, 2019

    We appreciate your review, Danny!

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    AFC
    March 27th, 2019 Pflugerville, TX DETAILS
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    Called in to get answer on available funds, Patty was concise and answered all of my questions in a timely manner.

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    Reply from Kabbage

    Mar 28, 2019

    Thanks so much for your great review!

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    Amy
    March 27th, 2019 Canton, OH DETAILS
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    They helped me out when I needed it by giving me a "skip a payment" with no penalties. Kjre was very helpful. I recommend their service to all that may be "on the fence." Kabbage is a good bridge.

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    Reply from Kabbage

    Mar 28, 2019

    We appreciate your review! Thanks for sharing!

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    Todd
    March 27th, 2019 Fort Worth, TX DETAILS
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    Kabbage has done everything promised and have been very helpful.

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    Reply from Kabbage

    Mar 28, 2019

    We appreciate you taking the time to leave a review!

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    Thomas terrones
    March 27th, 2019 Whittier, CA DETAILS
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    Real easy to work with Real easy to get a hold of Very helpful on adjusting my loan date payment Josh S in customer service was a pleasure to work with, followed up and answered all my questions.

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    Reply from Kabbage

    Mar 28, 2019

    Thanks for your review!

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    Skye Enterprises
    March 25th, 2019 Canyon Country, CA DETAILS
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    Kabbage was initially opened and utilized for my business use some years back. My latest ‘online’ and’ on the road’ business was growing - like my ‘brick & mortar’ businesses in the past had done. Yet due to deaths and illnesses within my family, car accidents etc.- kabbage has served as a Life Saver Equity line that only kept my biz going but gave me emergency funds for unexpected tragedies and unforeseen cash flow needs! Thank you, Kabbage!!! Great source of equity and great people on their team! Recent phone call with “Jeff” was most helpful, professsionsl, personable, compassionate and extremely helpful! Jeff Is the best- 1000 STARS!

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    Reply from Kabbage

    Mar 27, 2019

    We appreciate you sharing your story with us! Thanks for your review!

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    JORGE A BARRAGAN
    March 25th, 2019 Opa-locka, FL

    Good customer service. My question was answered very quickly.

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    Reply from Kabbage

    Mar 27, 2019

    Thanks for your review!

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    Gary Hickerson
    March 25th, 2019 Sidney, OH

    Josh was very helpful and walked us through the process we needed help with. Great customer service.

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    Reply from Kabbage

    Mar 27, 2019

    Thanks for taking leaving us a review, Gary!

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    Nancy
    March 25th, 2019 Stone Mountain, GA DETAILS
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    I have had to call 2 times to get a name change documented within our company. About a week ago 3/14, I spoke with Caty and she guided me on what to do. I checked today (3/22) and there was still a block on my account. Caty happened to answer my call and she tool care of it in a matter of minutes and now I am able to obtain funds once again.

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    Reply from Kabbage

    Mar 27, 2019

    We are glad that we were able to resolve this for you! Thanks for being a customer!

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    Robert Vella
    March 25th, 2019 Bakersfield, CA DETAILS
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    I call in from time to time just to make sure everything is good on my account, Jared helped me this time, very good customer service. Thanks

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    Reply from Kabbage

    Mar 27, 2019

    Thanks for taking the time to leave us a review!

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    Sabrina
    March 25th, 2019 Lodi, CA DETAILS
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    I just got off the phone with Jared. He was extremely patient while I logged onto my account twice. He was friendly and professional. He asked the appropriate security questions. Within 1-2 minutes he emailed me the document I requested. This morning I have been overwhelmed with lots to do and many frustrations. Jared's kindness and professionalism was a welcome interaction and helped change my bad mood. :)

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    Reply from Kabbage

    Mar 27, 2019

    We appreciate this great review!

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    Lance Wolf
    March 22nd, 2019 Furlong, PA DETAILS
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    Sami is AMAZING. She is personable, smart, and an EXCELLENT fit for Kabbage. I was blessed to talk to her!

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    Reply from Kabbage

    Mar 23, 2019

    Thanks for your review! We appreciate it!

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    Karen
    March 22nd, 2019 Alabaster, AL DETAILS
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    Thank yo Josh for helping me juggle the payment this month. Your help, great attitude, and expertise is greatly appreciated.

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    Reply from Kabbage

    Mar 23, 2019

    Thank you for your review, Karen!

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    Eric S
    March 21st, 2019 Vineland, NJ

    Alexis O was very helpful. Issues with connecting to the bank. she walked through all issues, was always available by email or phone, and got it done! Excellent to work with!

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    Reply from Kabbage

    Mar 23, 2019

    We appreciate you taking the time to leave a review!

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    Carlos
    March 21st, 2019 Fort Myers, FL DETAILS
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    Excellent representative. She took the time and effort to explain everything to us. We really appreciate this kind of customer service.

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    Reply from Kabbage

    Mar 23, 2019

    Thanks for the review, Carlos!

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    Emora Enterprises
    March 20th, 2019 Fort Lauderdale, FL DETAILS
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    Jared L was very helpful with helping me understand my account questions to prevent any future arising questions pretaining to my account. He was very informative and patient

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    Reply from Kabbage

    Mar 23, 2019

    Thank you so much for your review!

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    John
    March 20th, 2019 Rockingham, NC DETAILS
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    The process of changing some important information on our account was made into a smooth transaction. Sami D assisted in completing the transaction as well as went above and beyond to explore other options that we found useful in the changing of our information. She gave us excellent customer service today. We thank you again.

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    Reply from Kabbage

    Mar 23, 2019

    We appreciate your great review!

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    Todd
    March 20th, 2019 Sunbury, PA DETAILS
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    Josh S was very helpful in resolving are billing question. He went over all the options that were available to us.

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    Reply from Kabbage

    Mar 23, 2019

    Thanks for leaving a review!

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    Lisa
    March 19th, 2019 Westfield, MA DETAILS
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    I have called more than once, but my most recent experience with Jared was an excellent experience. All of the team members have been helpful, but Jared went above and beyond to work with me and then to follow up to ensure his promise was delivered, my satisfaction was complete and to offer further support. Thank you Jared!

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    Reply from Kabbage

    Mar 20, 2019

    Thanks for your review! Your feedback is really appreciated!

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    Gary Lee
    March 19th, 2019 South Orleans, MA DETAILS
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    I needed a zero balance statement. Jared at customer service had it to me in minutes. Very helpful guy

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    Reply from Kabbage

    Mar 20, 2019

    Thanks for your review! We appreciate it!

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    Brice
    March 15th, 2019 Detroit Lakes, MN DETAILS
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    I had a problem and Josh did every thing he could to help!!

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    Reply from Kabbage

    Mar 15, 2019

    We appreciate you taking the time to leave us a review!

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    A. Brown
    March 15th, 2019 Minneapolis, MN DETAILS
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    Brandon was extremely helpful and resolved my request very quickly.

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    Reply from Kabbage

    Mar 15, 2019

    Thanks so much for your review!

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    Alex
    March 15th, 2019 Austin, TX DETAILS
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    The experience was smooth and it was easy

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    Reply from Kabbage

    Mar 15, 2019

    Thanks for the review!

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    John Feckoury
    March 14th, 2019 Newnan, GA DETAILS
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    Easy and upfront terms make it easy to make a decision.

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    Reply from Kabbage

    Mar 14, 2019

    Thanks for your review! We appreciate it!

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    Alexis
    March 14th, 2019 Grand Junction, CO DETAILS
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    It is always a pleasure to call in to Kabbage! If only banks were so nice...I can't wait until online lenders like Kabbage replace storefront banks.

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    Reply from Kabbage

    Mar 14, 2019

    Thanks for leaving this great review, Alexis!

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    Carl J Faehnle
    March 14th, 2019 Columbus, OH DETAILS
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    I was working with Matthew T to get my email address changed. It took a minimum amount of time and he was very courteous.

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    Reply from Kabbage

    Mar 14, 2019

    Thank you for leaving a review!

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    Kim W
    March 14th, 2019 Westover, MD DETAILS
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    Working with Kjre today was wonderful; she resolved the situation in an hour that i had been asking about for over a week. She also followed up with a phone call and an email to let me know the outcome. Great customer service! No one else that I called and talked too in regards to this did any of that.

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    Reply from Kabbage

    Mar 14, 2019

    We are glad that everything was resolved!

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    Tiffany Eure
    March 14th, 2019 Hertford, NC DETAILS
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    Had problem with my bank account not connected because bank login had changed. Talked to Cam and she walked me through changing it and had tech support get it fixed within minutes.

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    Reply from Kabbage

    Mar 14, 2019

    Glad that we were able to resolve that! Thanks for leaving a review!

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    Joshua R Stello
    March 13th, 2019 Pittsburgh, PA DETAILS
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    Emma B was fantastic, patient and extremely professional in providing me help with my account.

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    Reply from Kabbage

    Mar 13, 2019

    Thanks for taking the time to leave a review! We appreciate it!

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    RICK KITCHRAYOTTIN
    March 13th, 2019 Vienna, VA

    Mr. L is very excellent. Very professional and knowing how to handle all the complicate situation like my case. Thanks so much for all your help.

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    Reply from Kabbage

    Mar 13, 2019

    Thank you for your review!

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    Olivia Chuk
    March 13th, 2019 Las Vegas, NV DETAILS
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    I ran into a issue & Matthew was so helpful. He was so great!!

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    Reply from Kabbage

    Mar 13, 2019

    We are glad that your issue was resolved! Thanks for leaving us a review!

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    Juan Carvajalino
    March 13th, 2019 Hollywood, FL DETAILS
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    Excellent customer service, they are there when you need it.

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    Reply from Kabbage

    Mar 13, 2019

    We really appreciate you taking the time to leave a review!

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    Mark A Martin
    March 13th, 2019 Commerce, TX DETAILS
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    Kabbage, has helped me several times with cash flow to further my company. They have been great to work with.

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    Reply from Kabbage

    Mar 13, 2019

    Thank you for your review!

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    Susann Jones
    March 13th, 2019 West Middlesex, PA DETAILS
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    Kabbage is teaching me how to mange my business and become more updated in, accounting, Management. When I call there is always someone truly happy to help. Zelenka was the last Customer Service agent I spoke to, she was amazing and supportive with my questions and directions. A real Cheer Leader for my business' growth.

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    Reply from Kabbage

    Mar 13, 2019

    Thanks so much for your great review!

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    Paul Hoggatt
    March 13th, 2019 Houston, TX

    Great answers to all my questions! Very polite and friendly! Zelenka was outstanding!

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    Reply from Kabbage

    Mar 13, 2019

    Thanks for leaving a review!

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    Matty
    March 12th, 2019 Waikoloa, HI DETAILS
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    Caty was very helpful in explaining the proper way to make smaller payments towards the monthly payment due. I really appreciated the help and the assistance for this months payment.

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    Reply from Kabbage

    Mar 12, 2019

    Thanks for your great review!

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    Wanda Brisco
    March 12th, 2019 Waldorf, MD DETAILS
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    The service I received today was excellent. Christian was extremely professional, timely and accommodating in addressing my request.

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    Reply from Kabbage

    Mar 12, 2019

    We appreciate you taking the time to leave a review!