Kabbage

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Kabbage

verified
  • Short-Term Loans
  • Repeat Users
  • Resources
  • Kabbage is a lending program based in Atlanta, Georgia that developed an online algorithm to simplify the application and approval process for small businesses. Unlike traditional lenders, they look at business performance online through business checking accounts, payment processing, and shipping data – not manual forms – to automatically assess qualification. Kabbage boasts a high success rate: Over 90 percent of all Kabbage transactions come from repeat users. 

    For borrowers looking for a small business loan from Kabbage, having a low credit score won't necessarily knock them out of the running. Kabbage looks primarily at current revenue (they want to see more than $50k/year or $4,200/month for the past 3 months) and the amount of time in business (needs to exceed one year). Typical Kabbage borrowers also have a good social media presence and high amounts of inventory. Kabbage lines of credit are used to cover operating expenses while waiting on payments and receivables, cover operating expenses during slower seasons, and covering unexpected expenses. Those who choose Kabbage business loans should remember that funding is not available to startups.   

    The Good

    • Short-Term Loans
    • Transparent Application Requirements
    • Resources
    • Kabbage Card
    • Repeat Users

    Short-Term Loans

    Loans from Kabbage are great for businesses that need capital on an ongoing basis. Loan amounts go up to $250,000. Kabbage also has a unique borrowing model that allows the borrowers to only use what they need. Even if a business is approved for up to $250,000, the borrower only pays for what they take.  

    Loans from Kabbage are set up on a short-term manageable payment platform. They offer eligible customers 6-, 12-, or 18-month loan terms. 

    Additional advantages of Kabbage Small Business Loans:

    • Loans are scalable and manageable
    • Quick approval and fast access to funds
    • Simple monthly fees

    Transparent Application Requirements

    In comparison to other lenders, Kabbage provides a great deal of information online without having to apply first. Their website includes the following helpful information: 

    • Companies need to be in business for one year before applying
    • Companies need to be making a minimum of $50k annually or $4,200 monthly for the past three months
    • No pre-payment penalties on 6 and 12-month terms
    • No closing fees
    • No origination fees
    • 1.5-10 percent interest rates
    • Good resources
    • No minimum credit score needed

    Resources

    Kabbage has a "Resources" tab on their website which connects to a blog. This site houses a good amount of content that businesses can access for free, including business news, webinars, eBooks, tips, and more. Under Kabbage's "How It Works" tab, there is a calculator that gives potential borrowers an estimation of their total payment based on the amount they plan to borrow and the length of the term. Typically, the longer the term of the loan, the higher the amount owed. 

    Kabbage Card

    Kabbage has a new exclusive Kabbage card that customers can keep in their wallets and access their funds whenever and wherever they need them. Customers can apply for the Kabbage card on Kabbage's website through a brief form, and the card will be delivered to them in 7-10 business days. When they receive it, customers can activate the credit card online through their Kabbage account dashboard. The benefits of the Kabbage card include: 

    • Access to available funds at the point of sale
    • Remote access to Kabbage account
    • Business purchases and investments anywhere Visa is accepted
    • No minimum purchase amount or limit to the number of purchases allowed in a day (but limitations include 25K daily card limit, 50K monthly, and 600K annually)
    • No additional hidden monthly fee or cost 
    • Straightforward terms: with every transaction made by the Kabbage card, it creates a new, six-month loan that has the same fees and terms as customers' other six-month business loans. 

    Repeat Users

    The average Kabbage customer utilizes the line of credit four times a year. This indicates that many businesses are using Kabbage's service and that the payment scale is affordable and sustainable. Additionally, the high number of repeat users indicates that Kabbage's application and approval process is streamlined for small businesses. Customers simply need their financial documents and a quality credit score. If a customer qualifies, there is an instant approval, rather than an extended waiting period. 

    Check rates with Kabbage

    The Bad

    • Short-Term Solutions
    • Low Amounts of Capital
    • Personal Guarantee

    Short-Term Solutions

    As mentioned earlier, Kabbage's loaning paradigm is based on the line-of-credit industry. When customers apply for a loan with Kabbage, it is a short-term solution. Most Kabbage clients use their funds for short-term needs, such as equipment upgrades, purchasing inventory, or funding payroll. Kabbage does not offer traditional loans, large loans for bigger businesses, or other types of conventional funding. Another factor to consider is that Kabbage does not offer an SBA (Small Business Administration) service. Therefore, the borrower is not included in some key SBA programs. Other limitations include: 

    Low Amounts of Capital

    Kabbage only lends business owners a maximum of $250,000. This amount makes sense if there are only 12 months to pay back the loan, but it's not a large enough working capital for many businesses. 

    Personal Guarantee

    When someone takes out a Kabbage loan, they state that "you personally guarantee that you will pay back your loan, but you do not have to put up any real estate or personal collateral." In many cases, a personal guarantee requires the borrower to put up personal collateral. This confusing language makes it difficult to know what collateral customers are really promising to Kabbage when they take out a loan. 

    The Bottom Line

    Kabbage is a great way for small business owners to secure short-term business loans. Borrowers should consider Kabbage as a lender if they need small amounts for immediate short-term needs, such as new inventory purchases or payroll. Potential Kabbage loan customers should read Kabbage business loan reviews if they want get a better grasp of what the company has to offer. Overall, if you don't mind waiting a few days for funding, can work with low amounts of working capital, and you feel confident in your ability to pay back the loan (and don't mind having a personal guarantee attached to the loan), we recommend using Kabbage.

    Disclaimer

    As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

    All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


    User Reviews

    Star Rating

    4.8
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    735 Reviews

    Review Breakdown

    5 star
    87%
    4 star
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    3 star
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    2 star
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    Sentiment Criteria

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    Babak Barahmand
    April 22nd, 2019 Clinton Township, MI

    I spoke with Jess .R in cabbage,and she can solve my problem,she was very professional.

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    Reply from Kabbage

    Apr 23, 2019

    We really appreciate your review!

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    David Garofano
    April 22nd, 2019 Derry, NH DETAILS
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    I called about an issue with an account not linking. Within minutes I received an email from Emma B saying they fixed the problem....now that is great customer service..thanks!

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    Reply from Kabbage

    Apr 23, 2019

    Thank you for your five-star review! We are glad everything was corrected!

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    Small Business in Boston
    April 22nd, 2019 Arlington, MA DETAILS
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    Jeff on the customer service team took time to understand my issue and then help me create a solution plan. I'm writing a review of him because he was very patient unraveling my questions.

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    Reply from Kabbage

    Apr 23, 2019

    Thanks for taking the time to leave a review!

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    Morris Jamlang
    April 18th, 2019 Chicago, IL DETAILS
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    Easy to deal with online and on the phone. The only gripe is the interest rate.

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    Reply from Kabbage

    Apr 19, 2019

    Thanks for the review!

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    Sherry Casper
    April 18th, 2019 San Diego, CA DETAILS
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    Sami was very helpful in providing customer service. Very open, receptive and helpful. So glad she will be following up with me.

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    Reply from Kabbage

    Apr 19, 2019

    Thank you for your review, Sherry!

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    Maurice Morris
    April 18th, 2019 San Diego, CA

    Jennifer was extremely helpful. I had a question that turned into an issue that she went above and beyond to solve. Thank You Jennifer

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    Reply from Kabbage

    Apr 19, 2019

    Thanks for taking the time to leave us a review! We are glad that everything was taken care of!

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    Marla Eich
    April 18th, 2019 Mauldin, SC

    Jennifer was so amazing thank you for your help. I’ve talked to other representatives and they failed to help me with what I needed them to do! You have a great employee!

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    Reply from Kabbage

    Apr 19, 2019

    Thanks for your five-star review!

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    Kathryn W.
    April 18th, 2019 Akron, OH DETAILS
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    Coresa C. helped me with my funding in ways I didn't know possible. I can't say thank you enough for what you have done to help me in my small business! The Kabbage team is incredible! THANK YOU!!

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    Reply from Kabbage

    Apr 19, 2019

    Thanks for taking the time to leave us a review!

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    Amanda
    April 18th, 2019 Chicago, IL DETAILS
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    BECCA IS AMAZING! Very knowledgeable and helped me work through all my options! She’s a rockstar, treat her right! THANKS BECCA!

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    Reply from Kabbage

    Apr 19, 2019

    Thanks so much for your awesome review! We really appreciate it!

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    Gary Wolfe
    April 17th, 2019 Burlingame, CA DETAILS
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    Had questions on payment of my account because of some issues with our bank and the closing of a checking account. Jess R. was very helpful and took care of everything in very short time. It was a pleasure working with her. Also a thank you to, Bobby, my account rep. who informed me he was out of the office and gave me the number I called and Jess took over from there. Great team work!!! Thank you. Gary Wolfe

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    Reply from Kabbage

    Apr 18, 2019

    Thanks for taking the time to leave us a review!

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    EDM Properties LLc
    April 15th, 2019 Fishers, IN DETAILS
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    Jennifer did an outstanding job answering all my questions. She is great in customer service.

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    Reply from Kabbage

    Apr 18, 2019

    Thanks for your great review!

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    Myron Chapman
    April 15th, 2019 Highland, IN DETAILS
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    Jennifer was very helpful with my questions.

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    Reply from Kabbage

    Apr 18, 2019

    We appreciate your review!

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    Tom J
    April 12th, 2019 Spring, TX DETAILS
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    Sami helped me with an issue with my account. Apparently the setup had my address slightly incorrect. She guided me to edit and was able to cancel and re-issue my Kabbage card. Very efficient process and customer service.

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    Reply from Kabbage

    Apr 12, 2019

    We truly appreciate your five-star review!

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    Rick Marabini
    April 12th, 2019 Miami, FL DETAILS
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    Very good customer service would recommend Kabbage to everyone...…..Emma was awesome

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    Reply from Kabbage

    Dec 28, 2018

    Thanks for the review!

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    Alex
    April 12th, 2019 Nashua, NH DETAILS
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    As strange as this sounds I needed to take money out to cover payroll but remember getting a call from my account rep about a special program. When I called after 5pm Josh S answered and realized I should speak to my actual rep but she had gone for the day. Josh was able to put together the package for special pricing and carefully explained the process. I was now well informed and had no reason to fret about hidden fees or the process being cumbersome. Thanks Kabbage and Josh

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    Reply from Kabbage

    Apr 12, 2019

    Thanks so much for leaving this review! We are proud to partner with your business!

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    Huggins Cleaning Service
    April 12th, 2019 Sykesville, MD DETAILS
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    Great customer service. Really helped me when I needed it the most.

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    Reply from Kabbage

    Apr 12, 2019

    Thanks for your review!

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    Kristi Lynn Design Co
    April 12th, 2019 Leander, TX DETAILS
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    I really appreciate the professional manner that Kabbage has handled everything from the initial loan application process to speaking with "Josh" in Customer Support to change my due date. Painless. Easy. Quick. Efficient. These are qualities that all companies should look for in their team members! Thanks again Josh!!

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    Reply from Kabbage

    Apr 12, 2019

    Thanks for taking the time to leave us such a great review!

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    Leonard Weissbach
    April 11th, 2019 Northridge, CA

    I had real meaningful assistance from Wally who steered me thru my issues. He was GREAT and a very good Rep of Kabbage

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    Reply from Kabbage

    Apr 12, 2019

    Thanks for your review!

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    Mike Nadeau
    April 11th, 2019 Westfield, MA DETAILS
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    Good service I had a question on my account and Patty L. Was great

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    Reply from Kabbage

    Apr 12, 2019

    Thanks so much for your review!

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    Shawn
    April 11th, 2019 Wood River, IL DETAILS
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    Very helpful and responds quickly to inquiries

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    Reply from Kabbage

    Apr 12, 2019

    Thanks for leaving us a five-star review!

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    Nickolas Reed
    April 10th, 2019 Smyrna, DE DETAILS
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    Courteous and professional reps! Answers every question thoroughly.

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    Reply from Kabbage

    Jan 19, 2019

    Thank you for your great review!

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    Edgardo Cabrera
    April 10th, 2019 Lodi, NJ DETAILS
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    Josh was helping me resolve my issue. Thanks again !

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    Reply from Kabbage

    Apr 12, 2019

    We appreciate you taking the time to leave a review!

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    Jeremy
    April 10th, 2019 State College, PA DETAILS
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    Their customer service is fantastic, and they are willing to work with startups. I just had a question/answer session with Jess R online, and the issue was noticed by me, identified to Kabbage, and solved within about 7 minutes.

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    Reply from Kabbage

    Apr 12, 2019

    Thanks for the review! We appreciate it!

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    Glen
    April 10th, 2019 Mobile, AL DETAILS
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    My request was handled both proficiently and professionally by Jared L. I have always had excellent customer service from Kabbage.

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    Reply from Kabbage

    Apr 12, 2019

    Thanks for taking the time to leave us a review!

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    Scott Kirtland
    April 10th, 2019 New York, NY DETAILS
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    I worked as an executive for major retailers for 15 years. Wow, outstanding folks! I was funded in less than an hour. What a great and easy website. I used other lenders and it was a nightmare. By the way Sami was fabulous in explaining how everything works. She provided great instructions and service. Also thanks to Kristen as NFS for recommending your firm.

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    Reply from Kabbage

    Apr 12, 2019

    Thanks for this great review, Scott!

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    Darrin M Briggs
    April 10th, 2019 Riverton, UT DETAILS
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    Really appreciate Josh S's help and understanding with our account. He was excellent in providing options for us on how we might be able to make adjustments to our payments and what I needed to do through the site. I really appreciate all the excellent customer service at Kabbage and the awesome online tools that are available.

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    Reply from Kabbage

    Apr 12, 2019

    Thanks for the review! We truly appreciate it!

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    Geoff Hayball
    April 10th, 2019 Palm Desert, CA DETAILS
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    I am writing my review simply for Coresa C, Kabbage Customer Relations. If I could give 10 Stars I would. She is truly a professional whom demonstrates above and beyond customer services skills. She spent over an hour on the phone with me correcting an issue and continually came up with options to at the end finally resolve my problem. Thank You Coresa. Your efforts are greatly appreciated by me.

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    Reply from Kabbage

    Apr 12, 2019

    Thanks for your awesome review! We are glad that everything was able to be resolved!

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    Anna
    April 10th, 2019 Laurel, MD DETAILS
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    Jared provided provided excellent customer service and was very knowledgeable of all the services with Kabbage. Thanks Jared.

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    Reply from Kabbage

    Apr 12, 2019

    Thanks for leaving a review! We appreciate it!

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    Blanton
    April 10th, 2019 Ball Ground, GA DETAILS
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    Good service! Funding is fast and easy. Fees are a little high but nothing unreasonable.

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    Reply from Kabbage

    Apr 12, 2019

    Thank for your review!

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    Mo
    April 9th, 2019 Canton, GA DETAILS
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    Emma was a huge help! Give her a raise! She was easy to deal with!

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    Reply from Kabbage

    Apr 12, 2019

    Thanks for your review, Mo! We appreciate it!

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    Jeff
    April 9th, 2019 Omaha, NE DETAILS
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    I called in on a customer service request. Caitlyn helped. She knew exactly what I needed to do and how to do it. The entire call lasted less than 3 minutes. Quick, easy and painless. Thanks Caitlyn!

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    Reply from Kabbage

    Apr 12, 2019

    We appreciate you taking the time to leave us a review!

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    Toni DeMello​
    April 8th, 2019 Hilo, HI DETAILS
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    Kabbage was extremely fast to respond and help me with my finances! I will forever be grateful! I recently had to email Kabbage - for more information on where to go to get some information, and again, Jessica R. responded OH SO QUICKLY!!! She gave me step by step guides, and was easy to follow. Thank you.

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    Reply from Kabbage

    Dec 28, 2018

    Thanks for the review!

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    Drusilla Rico
    April 8th, 2019 Columbia, PA DETAILS
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    Very helpful and informative also very polite

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    Reply from Kabbage

    Apr 12, 2019

    Thanks so much for leaving a review!

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    Andres Rios
    April 8th, 2019 Lawrenceville, GA DETAILS
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    Excellent service, Sami was very patient and helped me solve all things. Thank you

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    Reply from Kabbage

    Apr 12, 2019

    Thanks for your review!

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    Alfonso
    April 8th, 2019 San Gabriel, CA DETAILS
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    Spoke with Becca about rescheduling a payment on my account. She was extremely helpful and attentive and was able to get my issue resolved quickly. Thank you Becca!

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    Reply from Kabbage

    Apr 12, 2019

    We appreciate your review!

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    Ron Autrand
    April 5th, 2019 San Leandro, CA DETAILS
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    The issues were resolved easily and your personnel was very courteous, helpful and nice.

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    Reply from Kabbage

    Apr 12, 2019

    Thanks so much for your review!

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    Taylor
    April 4th, 2019 Hollywood, FL DETAILS
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    Emma B was most helpful and very pleasant.

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    Reply from Kabbage

    Mar 13, 2019

    Thanks for sharing your review! We appreciate it!

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    Tom W.
    April 4th, 2019 Waterville, ME DETAILS
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    My experience with Kabbage has been great! I have been doing business with them for a couple of years now.

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    Reply from Kabbage

    Apr 12, 2019

    We appreciate your five-star review!

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    Mousa Abu Hamdah
    April 4th, 2019 Portland, OR DETAILS
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    I called Kabbage and spoke to Emma B for special payment arrangements. We also exchanged emails. She was very professional and made sure I was 100% satisfied. I am very happy with Kabbage services and their team.

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    Reply from Kabbage

    Apr 12, 2019

    Thanks for your review!

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    Leonard Arteaga
    April 4th, 2019 DETAILS
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    Cam was very helpful and great. She helped me during all the procedure of getting in the bank account

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    Reply from Kabbage

    Apr 12, 2019

    Thanks so much for leaving a review, Leonard!

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    Neal F.
    April 4th, 2019 Simi Valley, CA DETAILS
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    Jeff T. from Kabbage Customer Support was courteous, helpful and professional in all matters relating to my account. His assistance gave me great confidence that Kabbage was the right program for ROBOTICS & THINGS. Many thanks!

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    Reply from Kabbage

    Apr 12, 2019

    Thanks so much for your review, Neal!

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    Alan Warrington
    April 3rd, 2019 Menifee, CA DETAILS
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    Jennifer went the extra mile to help find out why my card would not activate. That was huge! Thank You!

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    Reply from Kabbage

    Apr 12, 2019

    We appreciate your review!

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    Bridget
    April 3rd, 2019 Cantonment, FL DETAILS
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    Jared L. was exceptional today. He solved my problem quickly and accurately. Kabbage is super easy and convenient to use. The funds are generally deposited quickly.

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    Reply from Kabbage

    Apr 12, 2019

    Thanks so much for leaving this review!

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    Clark
    April 2nd, 2019 Washington, DC DETAILS
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    Excellent customer service. Denise was able to help us with our account.

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    Reply from Kabbage

    Dec 17, 2018

    Thanks for the review, Clark!

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    Marie-Christine
    April 2nd, 2019 Vail, CO DETAILS
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    I have been trying to get a credit reference letter from Kabbage for our bonding company for about 1.5 months without any success. My last customer representative didn't even reply to my email when I told him it wasn't what I needed. It got to the point that I was ready to cancel my account and opened another line of credit somewhere else. As a last try, I decided to call directly and Caty B. took the call, she immediately took care of the issue. She was extremely professional, helpful and friendly. She made me change my mind about Kabbage. Kabbage should focus on hiring more customer service like Caty who can think outside the box and try to help the customer to the best of her ability.

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    Reply from Kabbage

    Apr 12, 2019

    We are glad that we were able to turn about your experience!

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    Niro
    April 2nd, 2019 Jupiter, FL DETAILS
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    pay off of loan and conversation regaurding the fees and scheculuel

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    Reply from Kabbage

    Apr 12, 2019

    We appreciate your five-star review!

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    Patrick Rodgers
    April 2nd, 2019 Orange Park, FL DETAILS
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    Josh was on point with his information helped me with all my needs. And very nice' hope to work with him again. Kabbage is great for my business in all aspects . Just love it thanks .

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    Reply from Kabbage

    Feb 12, 2019

    Thanks so much for your review!

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    NM
    April 1st, 2019 McLean, VA DETAILS
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    Caty in particular was extremely helpful and provided excellent service. We loved our initial experience with Kabbage and have already started sharing info about Kabbage with others.

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    Reply from Kabbage

    Apr 01, 2019

    We appreciate your review! Thanks so much!

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    Norman Higgs
    April 1st, 2019 Dudley, MA DETAILS
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    Brandon was awesome! Very helpful with the issue we were having. Everything resolved. 10/10

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    Reply from Kabbage

    Apr 01, 2019

    We appreciate you taking the time to leave us a review!

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    Leann R.
    April 1st, 2019 Seagoville, TX DETAILS
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    Emma B. was very helpful and professional! She got me the to info I requested very quickly! Always nice to speak to someone in customer service that I can understand!

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    Reply from Kabbage

    Apr 01, 2019

    Thanks for your great review!