Kabbage is a lending program based in Atlanta, Georgia that developed an online algorithm to simplify the application and approval process for small businesses. Unlike traditional lenders, they look at business performance online through business checking accounts, payment processing, and shipping data – not manual forms – to automatically assess qualification. Kabbage boasts a high success rate: Over 90 percent of all Kabbage transactions come from repeat users. 

For borrowers looking for a small business loan from Kabbage, having a low credit score won't necessarily knock them out of the running. Kabbage looks primarily at current annual revenue (they want to see more than $50k/year or $4,200/month for the past 3 months) and the amount of time in business (needs to exceed one year). Typical Kabbage borrowers also have a good social media presence and high amounts of inventory. Kabbage lines of credit are used to cover operating expenses while waiting on payments and receivables, cover operating expenses during slower seasons, and covering unexpected expenses. Those who choose Kabbage business loans should remember that funding is not available to startups.   

You can find Kabbage reviews below to learn how customers feel about the lender. 

The Good

  • Short-Term Loans
  • Transparent Application Requirements
  • No Closing or Origination Fees
  • Resources
  • Kabbage Card
  • Repeat Users

Short-Term Loans

Loans from Kabbage are great for businesses that need capital on an ongoing basis. Loan amounts go up to $250,000. Kabbage also has a unique borrowing model that allows the borrowers to only use what they need. Even if a business is approved for up to $250,000, the borrower only pays for what they take.  

Loans from Kabbage are set up on a short-term manageable payment platform. They offer eligible customers 6-, 12-, or 18-month loan terms. 

Additional advantages of Kabbage Small Business Loans:

  • Loans are scalable and manageable
  • Quick approval and fast access to funds
  • Simple monthly fee

Transparent Application Requirements

In comparison to other lenders, Kabbage provides a great deal of information online without having to apply first. Their website includes the following helpful information: 

  • Companies need to be in business for one year before applying
  • Companies need to be making a minimum of $50k annually or $4,200 monthly for the past three months
  • No pre-payment penalties on 6 and 12-month terms
  • No closing fees
  • No origination fees
  • 1.5-10 percent interest rates
  • Good resources
  • No minimum credit score needed

No Closing or Origination Fees

Unlike many business loans providers, Kabbage does not charge any closing or origination fees. This saves borrowers money and can provide them with peace of mind that there are no hidden fees. 

Resources

Kabbage has a "Resources" tab on their website which connects to a blog. This site houses a good amount of content that businesses can access for free, including business news, webinars, eBooks, tips, and more. Under Kabbage's "How It Works" tab, there is a calculator that gives potential borrowers an estimation of their total payment based on the amount they plan to borrow and the length of the term. Typically, the longer the term of the loan, the higher the amount owed. 

Kabbage Card

Kabbage has a new exclusive Kabbage card that customers can keep in their wallets and access their funds whenever and wherever they need them. Customers can apply for the Kabbage card on Kabbage's website through a brief form, and the card will be delivered to them in 7-10 business days. When they receive it, customers can activate the credit card online through their Kabbage account dashboard. The benefits of the Kabbage card include: 

  • Access to available funds at the point of sale
  • Remote access to Kabbage account
  • Business purchases and investments anywhere Visa is accepted
  • No minimum purchase amount or limit to the number of purchases allowed in a day (but limitations include 25K daily card limit, 50K monthly, and 600K annually)
  • No additional hidden monthly fee or cost 
  • Straightforward terms: with every transaction made by the Kabbage card, it creates a new, six-month loan that has the same fees and terms as customers' other six-month business loans. 

Repeat Users

The average Kabbage customer utilizes the line of credit four times a year. This indicates that many businesses are using Kabbage's service and that the payment scale is affordable and sustainable. Additionally, the high number of repeat users indicates that Kabbage's application and approval process is streamlined for small businesses. Customers simply need their financial documents and a quality credit score. If a customer qualifies, there is an instant approval, rather than an extended waiting period. 

Check rates with Kabbage

The Bad

  • Short-Term Solutions
  • Low Amounts of Capital
  • Personal Guarantee

Short-Term Solutions

As mentioned earlier, Kabbage's lending platform is based on the line-of-credit industry. When customers apply for a loan with Kabbage, it is a short-term solution. Most Kabbage clients use their funds for short-term needs, such as equipment upgrades, purchasing inventory, or funding payroll. Kabbage does not offer traditional loans, large loans for bigger businesses, or other types of conventional funding. Another factor to consider is that Kabbage does not offer an SBA (Small Business Administration) service. Therefore, the borrower is not included in some key SBA programs. Other limitations include: 

Low Amounts of Capital

Kabbage only lends business owners a maximum of $250,000. This amount makes sense if there are only 12 months to pay back the loan, but it's not a large enough working capital for many businesses. Man

Personal Guarantee

When someone takes out a Kabbage loan, they state that "you personally guarantee that you will pay back your loan, but you do not have to put up any real estate or personal collateral." In many cases, a personal guarantee requires the borrower to put up personal collateral. This confusing language makes it difficult to know what collateral customers are really promising to Kabbage when they take out a loan. Read Kabbage reviews below to learn how borrowers feel about the lender and the personal guarantee. 

The Bottom Line

Kabbage is a great way for small business owners to secure short-term business loans. Borrowers should consider Kabbage as a lender if they need small amounts for immediate short-term needs, such as new inventory purchases or payroll. Potential Kabbage loan customers should read Kabbage business loan reviews if they want get a better grasp of what the company has to offer. Overall, if you don't mind waiting a few days for funding, can work with low amounts of working capital, and you feel confident in your ability to pay back the loan (and don't mind having a personal guarantee attached to the loan), we recommend using Kabbage.

If you want to see how customers feel Kabbage measures up to other business lenders in regards to term loans, loan amounts, repayment terms, customer service, and more, check out Kabbage reviews below. 

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

4.8
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776 Reviews

Review Breakdown

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Katia Di Egidio
August 16th, 2018 Las Vegas, NV DETAILS
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Sam was knowledgeable and willing to help, very nice experience.

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Reply from Kabbage

Aug 17, 2018

Hi Katia- Thank you so much for letting us know about your experience!

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Ken Chester Jr.
August 16th, 2018 Grimes, IA DETAILS
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Prompt, professional and willing to work with me to resolve any issues as they arise.

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Reply from Kabbage

Aug 17, 2018

Hi Ken- Thank you so much. We look forward to supporting you and your business!

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Rockie C
August 15th, 2018 DETAILS
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I made my first call to Kabbage Customer Support this afternoon. I spoke with Zelenka and was blown away by her extremely cheerful personality and the attention to detail as she handled all my questions. I can only hope that she is recognized for the outstanding service she provides. I applaud Kabbage for having an associate such as Zelenka that truly cares about us as customers and makes our day a little brighter for having even the shortest of conversations with her. Five-Stars All The Way!!

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Reply from Kabbage

Aug 17, 2018

Hi Rockie- Wow! What a wonderful review! Thank you so much. We strive to give you the best service in the biz and will continue to do so. We will definitely share this review with Zelenka's manager. Thanks again!

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Reply from Kabbage

Aug 17, 2018

Hi Rockie- Wow! What a wonderful review! Thank you so much. We strive to give you the best service in the biz and will continue to do so. We will definitely share this review with Zelenka's manager. Thanks again!

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Jae C Lee
August 13th, 2018 Lewisville, TX

It's easy and convenient. Recommend everyone.

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Reply from Kabbage

Aug 17, 2018

Hi Jae- Thank you for the review. Did you know that we have a referral program that can earn you $250 per qualified account? Check out, https://www.kabbage.com/referral-program/ to sign up and start earning rewards.

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s T
August 13th, 2018 Denver, CO DETAILS
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Zelenka was very helpful. She was able to put in a request to resolve a closed account on my profile

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Reply from Kabbage

Aug 17, 2018

Hello! Thank you for letting us know about your positive experience!

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Jeffrey Sherwood
August 10th, 2018 Ellijay, GA DETAILS
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Worked with customer service person Whitley re: a website issue and she was pleasant, efficient and knowledgeable...great job Whitley!

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Reply from Kabbage

Aug 17, 2018

Hi Jeffrey- Thank you so much for the wonderful review!

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John Gay
August 10th, 2018 Edenton, NC DETAILS
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Always helpful resolving issues, making changes and updates

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Reply from Kabbage

Aug 17, 2018

Hi John- We are here to serve!

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gary slodowski
August 10th, 2018 Riverdale, NJ DETAILS
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zelenka helped me greatly in resolving a matter with my account management

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Reply from Kabbage

Aug 17, 2018

Hi Gary- We are so happy to hear about your great experience!

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Leslie E Nollie
August 10th, 2018 Waipahu, HI DETAILS
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What a great company to work with! The customer service reps like Zelenka are always friendly and patient. As a new customer, I didn't know what to expect, but WOW, I wish I found Kabbage sooner! They make it so easy to borrow and pay, and borrow again as needed. This is definitely a long-term relationship. I wish everything was this easy! Thank you Kabbage for helping me grow my business! Love you!

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Reply from Kabbage

Aug 17, 2018

Hi Leslie! Welcome to the Kabbage family. We are so proud to have you as a partner and can not wait to watch your business grow!

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Teresa Jones
August 10th, 2018 Kennesaw, GA DETAILS
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Zelenka was very helpful and knowledgeable. She answered all my questions with a thorough explanation.

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Reply from Kabbage

Aug 17, 2018

Hi Teresa- Thank you so much for being such a valued customer!

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Preston Clark
August 9th, 2018 Woods Cross, UT DETAILS
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Zelenka was very helpful and thorough in answering all of our questions. We are very very pleased with her customer service. Regards, Preston & Brittney Clark

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Reply from Kabbage

Aug 17, 2018

Hi Preston- Thank you so much for you feedback! We are happy to hear about your experience. :)

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Keith C Cheatham
August 9th, 2018 Addison, TX DETAILS
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Zelenka has been wonderful and was very professional in solving a major problem. i will have send here ice cream!!!!

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Reply from Kabbage

Aug 09, 2018

Hi Keith- Thank you so much! She would love that! :)

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mike petix
August 9th, 2018 Steamboat Springs, CO DETAILS
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today Whitley was very helpful resolving my kabbage card issue. he(or she?) answered the questions promptly and with resolve. we have only been with kabbage a short time, but so far it has been a refreshing and very easy going experience. I will say it has been a bit of a challenge getting this kabbage card.

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Reply from Kabbage

Aug 09, 2018

Hi Mike- We apologize about the issues you are currently experiencing. Our teams are addressing the issue. Thank you for being such a valued partner of Kabbage!

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David Pyles
August 9th, 2018 Glendale, CA DETAILS
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Today I called for assistance because another bank account became linked to the Kabbage account. Whitley was able to get the issue resolved. She was very pleasant, professional, and got the matter handled very efficiently. She provided what is my idea of great customer service!

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Reply from Kabbage

Aug 09, 2018

Hi David- This is wonderful to hear. Thank you for being such an awesome customer!

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Kyung Do
August 8th, 2018 Arlington Heights, IL DETAILS
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Zelenka provided quick and professional customer service!

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Reply from Kabbage

Aug 09, 2018

Hi Kyung- We are so glad you had a positive experience. Thank you so much for sharing!

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Clegg
August 8th, 2018 Savannah, GA DETAILS
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Zelenka was great. Friendly and even joyful. A refreshing difference from so many CSR interactions these days.

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Reply from Kabbage

Aug 09, 2018

Hi Clegg- What a refreshing review! Thank you so much. That means a lot to us. :)

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Amy Ferguson
August 8th, 2018 Little Rock, AR DETAILS
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Jared was super knowledgeable and friendly and handled my questions and concerns fast and to my satisfaction. Thanks Jared!

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Reply from Kabbage

Aug 09, 2018

Hi Amy- Thank you so much for your awesome review!

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Gerardo Garcia
August 8th, 2018 Orange, CA DETAILS
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I just got off the line with Zelenka. As much as money issues can be a touchy subject. Her demeanor makes the situation brighter. It was a pleasure speaking with Zelenka. That is the type of person I would want answering the phones at my business.

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Reply from Kabbage

Aug 09, 2018

Hi Gerardo- Thank you so much for taking the time to share your thoughts. We value our reps and love hearing about the great service they provide for awesome customers such as yourself. :)

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David
August 8th, 2018 Nashville, TN DETAILS
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Kabbage has always been helpful, and allowed the time needed to work through and questions.

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Reply from Kabbage

Aug 09, 2018

Hi David- Thank you so much for your business!

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Rhonda
August 7th, 2018 Clermont, FL

Kabbage was listed on an inquiry of our company. I have not personally or professionally used Kabbage. But due to Kabbage being listed on the inquiry, I couldn't proceed. When I reached out to Kabbage Whitley responded in a timely and professional manner. Even after discovering I was not a customer treated me she treated me with respect and helped me get to the right people to resolve the inquiry. I was impressed by how helpful and kind she was during the process.

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Reply from Kabbage

Aug 09, 2018

Hi Rhonda- This review makes us super proud of our amazing Customer Service team. Thank you so much for expressing your thoughts. We wish you the best of luck in all of your endeavors!

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Jerry Welch
August 7th, 2018 Dallas, TX DETAILS
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Whitley is a terrific customer service agent. She was knowledgeable of all facets of the system, very professional and went out of her way to make sure that I was satisfied. She provided exceptional customer service.

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Reply from Kabbage

Aug 09, 2018

Hi Jerry- We love Whitley and are so happy to hear of your excellent customer service experience. Thank you for sharing!

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joseph rolleri
August 7th, 2018 Queen Creek, AZ DETAILS
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Zelenka H was great answered all my questions

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Reply from Kabbage

Aug 09, 2018

Hi Joseph- Thank you for sharing your experience with us!

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Dahlia
August 7th, 2018 Windham, NH DETAILS
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I had a problem with the bank setup that would have created an extremely significant delay in paying for goods for my startup. I spoke with seceral agents, who although polite were unable to help resolve my problem. I was fortunate to soeak Denisa on my next call she was not only professional and courteous but also took on the urgency of my concern as if it were her own and made sure my issue was resolved in a few hours when all other agents said a few days. Her customer service was so impressive that I will absolutely be recommending Kabbage to other friends with startups.

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Reply from Kabbage

Aug 09, 2018

Hi Dahlia- Thank you for such a wonderful review. Your business means everything to us and we feel lucky to partner with you and your business.

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Fadi Alsilhi
August 6th, 2018 Glendora, CA DETAILS
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Jared is always great help! He’s efficient and helps out right away. He was able to resolve my issue right away without keeping me on long holds. Thank You Jared!

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Reply from Kabbage

Aug 09, 2018

Hi Fadi- We know your time is precious! Thank you for letting us know how we are doing. :)

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JOSEPH F ARAGONA
August 2nd, 2018 Bronxville, NY DETAILS
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Jeff T Provided Excellent service. He assisted me in providing the needed information

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Reply from Kabbage

Aug 02, 2018

Hi Joseph- Thank you for sharing your experience. You are much appreciated!

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[email protected]
August 2nd, 2018 Boca Raton, FL DETAILS
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Whitley is excellent in customer service, she answered all my questions

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Reply from Kabbage

Aug 02, 2018

Hi Chris- We are very happy to hear this. Please let us know if there is anything else we can do to serve you!

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Sam Laufer
August 2nd, 2018 DETAILS
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My experience with Kabbage has been superb. Your staff is friendly, knowledgeable and accessible.

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Reply from Kabbage

Aug 02, 2018

Thank you so much Sam!

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R. Allen
August 1st, 2018 Salt Lake City, UT

I want to specifically thank Whitley of Kabbage Customer Service. She responded immediately and followed through with every detail until the loan was approved. I felt like she was on my side. What more can you ask? Thanks Whitley...

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Reply from Kabbage

Aug 01, 2018

Hello and thank you so much for your wonderful review. We take pride in giving you the best service possible. Thank you for your continued partnership. :)

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Rozina Hunter
July 31st, 2018 Hartsville, SC DETAILS
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Zelenka assisted me on a question today and provided awesome customer service.

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Reply from Kabbage

Jul 31, 2018

Hi Rozina- Thank you so much! We look forward to serving your business again very soon. :)

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VC
July 31st, 2018 Saint Cloud, MN DETAILS
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Jared was very helpful on the phone. He guided me step-by-step to make an adjustment to one of my payment method accounts. The phone call was probably less than 3 minutes! A very pleasant experience indeed!

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Reply from Kabbage

Jul 31, 2018

Hi and thank you so much for sharing your experience. We truly value you!

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Terrell Hughes
July 31st, 2018 Murfreesboro, TN DETAILS
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Zelenka H, This girl was fabulous give her a raise. Thanks Terrell Hughes

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Reply from Kabbage

Jul 31, 2018

Hi Terrell- We agree! Thank you for the glowing review!

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Scott Louis Guenther
July 31st, 2018 Seattle, WA DETAILS
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I have nothing but fantastic reviews for kabbage. great product. Great customer service. Very responsive, courteous, and knowledgeable. I specifically want to express my fantastic review for Zelenka. She went over and above to help me out, and I am very pleased that she was able to help me. She is outstanding in the customer service department.

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Reply from Kabbage

Jul 31, 2018

Hi Scott- Thank you so much for your kind words. We look forward to serving your business moving forward!

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Tom Wood
July 31st, 2018 Carlsbad, CA DETAILS
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Needed to change payment accounts and Jared got it completed for me. Thanks for your help Jared! Tom W

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Reply from Kabbage

Jul 31, 2018

Hi Tom- Thank you so much. We are here to help when ever you need us!

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Cameron West
July 31st, 2018 East Bridgewater, MA DETAILS
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Jeff T. was extremely helpful rectifying a situation I had created by closing my linked account at one bank, and opening a new account at another. He was patient while walking me thru the solution. His instructions were clear and direct, his voice was audible and understandable. I am very happy with the support I received today. And... I enjoyed the jokes and unconventional "on hold" entertainment!

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Reply from Kabbage

Jul 31, 2018

Hi Jeff! We aim to please! Thank you for your continued partnership!

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Sallyann Mohler
July 31st, 2018 Palm Beach Gardens, FL DETAILS
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Jeff was very helpful and kind and we had a very good connection. He gets 5 stars!!

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Reply from Kabbage

Jul 31, 2018

Hi Sallyann! Thank you so much for your kind words. We appreciate you and your business. :)

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Shalom Tax Service LLC
June 26th, 2018 DETAILS
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Because of the customer service and the fact that they trusted me with a loan and gave me a chance, and gor that i will never let them down.

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Reply from Kabbage

Jul 19, 2018

Hello and thank you for your review. We look forward to seeing how your business grows. Please let us know if there is anything we can do to better your experience. :) Sincerely, Annie York Customer Success and Experience

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NER Recycling LLC
June 26th, 2018 DETAILS
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You are there when we need you to grow. Periodic reviews and anticipated business growth . Customer service goes the extra mile.

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Reply from Kabbage

Jul 19, 2018

Hello! We are honored to help your business. Thank you so much for the kind words. Sincerely, Annie York Customer Success and Experience

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Patricia Neal
June 26th, 2018 DETAILS
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Great customer service, great product. Easy to set up and get started.

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Reply from Kabbage

Jul 19, 2018

Hi Patricia- Thank you so much for your thoughts! Please let us know if there is anything else we can do to help! Sincerely, Annie York Customer Success and Experience

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Moshe Schwartz
June 18th, 2018 DETAILS
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The interest rate on the loans are excessive

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Gcar
June 18th, 2018 DETAILS
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Easy seamless process as stated on the web site

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Reply from Kabbage

Jul 19, 2018

Hello! We thrilled that your experience was seamless. We are honored to have you as a customer. Sincerely, Annie York Customer Success and Experience

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KBD
June 4th, 2018 DETAILS
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It w was quick and easy. The gentleman I worked with was very professional and knowledgeable

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Reply from Kabbage

Jul 19, 2018

Hello! We strive to give you the best service in the industry. Thank you so much for your review! Sincerely, Annie York Customer Success and Experience

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J. Moore
June 4th, 2018 DETAILS
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Very responsive customer service and their website/loan system works extraordinarily well.

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Reply from Kabbage

Jul 19, 2018

Hello and thank you for the kind words! Please let us know if there is anything we can do to make your experience better. :) Sincerely, Annie York Customer Success and Experience

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Barry
June 4th, 2018 DETAILS
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easy to do business with and the people are very helpful.

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laurie
June 4th, 2018 DETAILS
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easy to use and deal with , gives reminders of offers

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Reply from Kabbage

Jul 19, 2018

Hi Laurie- Thank you so much for your review. We appreciate you and your business! Sincerely, Annie York Customer Success and Experience

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UniqueKrafts
June 4th, 2018 DETAILS
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Even though my interest rate is high, the support and financial assistance for my budding business has been immeasurable.

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Reply from Kabbage

Jul 19, 2018

Hello and thank you so much for your thoughts. We are here to help in any way that we can. Keep in mind that a great way to save money is to payoff as early as you can, you only pay a 'cost' for every month you have a balance. Thank you! Sincerely, Annie York Customer Success and Experience

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Reese Rotella
May 8th, 2018 DETAILS
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Easy to work with - easy process to get loan, really fast and Customer service was great as well as the follow up

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Reply from Kabbage

May 08, 2018

Hi Reese! Thank you so much for your review. We appreciate your business! :) Sincerely, Annie York Customer Success and Experience

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JAIRO GAVILAN
May 8th, 2018 DETAILS
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Excellent, fair, and reliable service. A great service to have

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Reply from Kabbage

May 08, 2018

Hi Jairo- Thank you so much for your 5 star review! We appreciate you! Sincerely, Annie York Customer Success and Experience

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A Needed Resource
May 8th, 2018 DETAILS
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Quick,fast,no waiting! Start to finish was about 10 Minutes!

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Reply from Kabbage

May 08, 2018

Hello! Thank you so much! Sincerely, Annie York Customer Success and Experience

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Ray Rice
April 30th, 2018 DETAILS
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Ease of service. The application process was painless and the customer service is very responsive. I have recommended Kabbage to a number of business associates because of my expirence with Kabbage as a funding source.

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Reply from Kabbage

May 08, 2018

Hi Ray- Thank you so much for your awesome review. And thank you for your recommendations. We have a new referral program that pays you for any referral that qualifies. You have to be signed up for the program to reap these rewards. Please check out the site and sign up: https://www.kabbage.com/referral-program/ Sincerely, Annie York Customer Success and Experience

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Joshua Bean
April 25th, 2018 DETAILS
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Fees could always be a bit lower, but for the type of financing it is we have been very impressed.

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Reply from Kabbage

Apr 25, 2018

Hi Joshua! Thank you so much for your review. We appreciate your business! Sincerely, Annie York Customer Success and Experience