Kabbage is a lending program based in Atlanta, Georgia that developed an online algorithm to simplify the application and approval process for small businesses. Unlike traditional lenders, they look at business performance online through business checking accounts, payment processing, and shipping data – not manual forms – to automatically assess qualification. Kabbage boasts a high success rate: Over 90 percent of all Kabbage transactions come from repeat users. 

For borrowers looking for a small business loan from Kabbage, having a low credit score won't necessarily knock them out of the running. Kabbage looks primarily at current annual revenue (they want to see more than $50k/year or $4,200/month for the past 3 months) and the amount of time in business (needs to exceed one year). Typical Kabbage borrowers also have a good social media presence and high amounts of inventory. Kabbage lines of credit are used to cover operating expenses while waiting on payments and receivables, cover operating expenses during slower seasons, and covering unexpected expenses. Those who choose Kabbage business loans should remember that funding is not available to startups.   

You can find Kabbage reviews below to learn how customers feel about the lender. 

The Good

  • Short-Term Loans
  • Transparent Application Requirements
  • No Closing or Origination Fees
  • Resources
  • Kabbage Card
  • Repeat Users

Short-Term Loans

Loans from Kabbage are great for businesses that need capital on an ongoing basis. Loan amounts go up to $250,000. Kabbage also has a unique borrowing model that allows the borrowers to only use what they need. Even if a business is approved for up to $250,000, the borrower only pays for what they take.  

Loans from Kabbage are set up on a short-term manageable payment platform. They offer eligible customers 6-, 12-, or 18-month loan terms. 

Additional advantages of Kabbage Small Business Loans:

  • Loans are scalable and manageable
  • Quick approval and fast access to funds
  • Simple monthly fee

Transparent Application Requirements

In comparison to other lenders, Kabbage provides a great deal of information online without having to apply first. Their website includes the following helpful information: 

  • Companies need to be in business for one year before applying
  • Companies need to be making a minimum of $50k annually or $4,200 monthly for the past three months
  • No pre-payment penalties on 6 and 12-month terms
  • No closing fees
  • No origination fees
  • 1.5-10 percent interest rates
  • Good resources
  • No minimum credit score needed

No Closing or Origination Fees

Unlike many business loans providers, Kabbage does not charge any closing or origination fees. This saves borrowers money and can provide them with peace of mind that there are no hidden fees. 

Resources

Kabbage has a "Resources" tab on their website which connects to a blog. This site houses a good amount of content that businesses can access for free, including business news, webinars, eBooks, tips, and more. Under Kabbage's "How It Works" tab, there is a calculator that gives potential borrowers an estimation of their total payment based on the amount they plan to borrow and the length of the term. Typically, the longer the term of the loan, the higher the amount owed. 

Kabbage Card

Kabbage has a new exclusive Kabbage card that customers can keep in their wallets and access their funds whenever and wherever they need them. Customers can apply for the Kabbage card on Kabbage's website through a brief form, and the card will be delivered to them in 7-10 business days. When they receive it, customers can activate the credit card online through their Kabbage account dashboard. The benefits of the Kabbage card include: 

  • Access to available funds at the point of sale
  • Remote access to Kabbage account
  • Business purchases and investments anywhere Visa is accepted
  • No minimum purchase amount or limit to the number of purchases allowed in a day (but limitations include 25K daily card limit, 50K monthly, and 600K annually)
  • No additional hidden monthly fee or cost 
  • Straightforward terms: with every transaction made by the Kabbage card, it creates a new, six-month loan that has the same fees and terms as customers' other six-month business loans. 

Repeat Users

The average Kabbage customer utilizes the line of credit four times a year. This indicates that many businesses are using Kabbage's service and that the payment scale is affordable and sustainable. Additionally, the high number of repeat users indicates that Kabbage's application and approval process is streamlined for small businesses. Customers simply need their financial documents and a quality credit score. If a customer qualifies, there is an instant approval, rather than an extended waiting period. 

Check rates with Kabbage

The Bad

  • Short-Term Solutions
  • Low Amounts of Capital
  • Personal Guarantee

Short-Term Solutions

As mentioned earlier, Kabbage's lending platform is based on the line-of-credit industry. When customers apply for a loan with Kabbage, it is a short-term solution. Most Kabbage clients use their funds for short-term needs, such as equipment upgrades, purchasing inventory, or funding payroll. Kabbage does not offer traditional loans, large loans for bigger businesses, or other types of conventional funding. Another factor to consider is that Kabbage does not offer an SBA (Small Business Administration) service. Therefore, the borrower is not included in some key SBA programs. Other limitations include: 

Low Amounts of Capital

Kabbage only lends business owners a maximum of $250,000. This amount makes sense if there are only 12 months to pay back the loan, but it's not a large enough working capital for many businesses. Man

Personal Guarantee

When someone takes out a Kabbage loan, they state that "you personally guarantee that you will pay back your loan, but you do not have to put up any real estate or personal collateral." In many cases, a personal guarantee requires the borrower to put up personal collateral. This confusing language makes it difficult to know what collateral customers are really promising to Kabbage when they take out a loan. Read Kabbage reviews below to learn how borrowers feel about the lender and the personal guarantee. 

The Bottom Line

Kabbage is a great way for small business owners to secure short-term business loans. Borrowers should consider Kabbage as a lender if they need small amounts for immediate short-term needs, such as new inventory purchases or payroll. Potential Kabbage loan customers should read Kabbage business loan reviews if they want get a better grasp of what the company has to offer. Overall, if you don't mind waiting a few days for funding, can work with low amounts of working capital, and you feel confident in your ability to pay back the loan (and don't mind having a personal guarantee attached to the loan), we recommend using Kabbage.

If you want to see how customers feel Kabbage measures up to other business lenders in regards to term loans, loan amounts, repayment terms, customer service, and more, check out Kabbage reviews below. 

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

4.8
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742 Reviews

Review Breakdown

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1 star
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John Yori
October 17th, 2018 Accokeek, MD DETAILS
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In this day and age where customer service seems to be a thinking of the past, it's so refreshing to talk to a very patient, thoughtful and knowledgeable person who actually likes her job and cares about the clients who contact her. You can't buy this kind of dedication!

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Reply from Kabbage

Oct 17, 2018

We love this John. Thank you for taking the time to share your experience. :)

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Kelly Mack
October 17th, 2018 Dumont, CO DETAILS
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Today I had the pleasure of speaking with Josh S in Customer Service. He was able to help me by adjusting the payment schedule of our loan. He was very willing to help in any way possible and did so.

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Reply from Kabbage

Oct 17, 2018

Hi Kelly! This is wonderful to hear. Thank you so much for being such an awesome customer!

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GAVIN GEAR
October 15th, 2018 Monterey, CA DETAILS
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Zelenka H - I want this very nice professional lady to teach my grandkid how to speak professionally. Zelenka lifted my day and represented Kabbage in an excellent manner. Thank you Zelenka

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Reply from Kabbage

Oct 16, 2018

This is hilarious Gavin- thank you so much for this lovely review!

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gary
October 15th, 2018 Jersey Shore, PA DETAILS
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recently had an issue where my bank reversed my payment. I immediatly contacted the customer support number to get the matter corrected. Both Jeff and josh gave me relief in getting the matter resolved. Both phone contact and support via email advised me how to move forward and correct the matter. Thanks to them i received peace of mind .

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Reply from Kabbage

Oct 15, 2018

Hi Gary- Thank you so much!

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MUglialoro
October 15th, 2018 Tampa, FL DETAILS
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Love EVERYTHING about them, but they should start reducing fees for 'vested' borrowers as there are many other options out there now.

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Reply from Kabbage

Oct 15, 2018

Hello- Thank you so much for your honest feedback. We take customer feedback seriously and will be passing your comments to the appropriate teams!

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Nancy
October 15th, 2018 Birmingham, AL DETAILS
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I emailed on a Sunday night and said that we would not have the funds to pay our bill until for three days after it was due. Sam S. answered Monday morning and granted a three day deferral. We appreciate it.

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Reply from Kabbage

Oct 15, 2018

Hi Nancy- Thank you so much for telling us about your experience!

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Not Worth It
October 12th, 2018 DETAILS
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Would not recommend their services unless you have a lot of time to waste.

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Kendon Greene
October 12th, 2018 DeSoto, TX

Jared was awesome!!! He walked me through the entire process with care and patience.

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Reply from Kabbage

Oct 15, 2018

Hi Kendon- Thank you so much for the great feedback!

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Ernesto Chavez
October 12th, 2018 Lake Worth, FL DETAILS
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We had a situation with our account and we needed fast response. Time was of the essence. Spoke with Whitley on the phone and she was able to resolve the challenge in minutes. Thank you so much Whitley. Excellent customer service.

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Reply from Kabbage

Oct 15, 2018

Hello! We apologize for any issues you incurred, but are so happy that we were able to resolve your issues in a timely manner!

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Brian V
October 12th, 2018 Sherman Oaks, CA DETAILS
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I have found kabbage to be very useful in my business financing over the last few years. what's great is as you pay down the line, those funds become re-available to use. Their customer service is always there ready to help, when needed, I recently worked with Patty who was clear and concise and resolved my issue/need very quickly. I would recommend kabbage to anyone who is looking at financing for their business.

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Reply from Kabbage

Oct 16, 2018

Hi Brian- We strive to make you happy! Thank you!

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Jay
October 11th, 2018 Stuart, FL DETAILS
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Had an issue getting into my Kabbage app. Whitney was able to quickly resolve the issue and corrected it within a few seconds.

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Reply from Kabbage

Oct 15, 2018

Hi Jay- Awesome, thank you so much!

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Alex
October 11th, 2018 Ocean City, MD

Super friendly and got back to me two days quicker than they initially said. Emily was awesome!

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Reply from Kabbage

Oct 15, 2018

Thank you Alex!

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Shawn
October 10th, 2018 Cincinnati, OH DETAILS
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My customer service experience with Jared was nothing short of excellent. He is well versed and patiently explained the answers to my (many) questions very eloquently. He followed up immediately in case I have any additional questions or concerns. Well done.

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Reply from Kabbage

Oct 16, 2018

Hi Shawn! This is wonderful to hear. Thank you for letting us know!

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Kira
October 9th, 2018 Milwaukee, WI DETAILS
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Becca was incredibly helpful and knowledgeable when helping me today, and even went above and beyond to email me and follow up!

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Reply from Kabbage

Oct 16, 2018

Hi Kira- Thank you so much!

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Connie
October 9th, 2018 Annandale, MN DETAILS
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I have been very pleased with the service I have received, especially today from Jeff T when I requested a change of my payment date. Thanks

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Reply from Kabbage

Oct 16, 2018

Hi Connie- Thank you for your partnership!

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Dan
October 8th, 2018 Modesto, CA DETAILS
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Josh in customer service did a great job of following up on an issue for us.

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Reply from Kabbage

Oct 16, 2018

Thank you for your review Dan!

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Timothy W Cogswell
October 8th, 2018 Oscoda, MI DETAILS
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Jimena was very helpful courteous and professional today on our phone conversation.

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Reply from Kabbage

Oct 16, 2018

This is great- thank you Timothy!!

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Jenn Green
October 8th, 2018 Greer, SC

Jimena was so helpful and answered all my questions & concerns!

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Reply from Kabbage

Oct 16, 2018

Wonderful! Thank you Jenn!

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Pam Hoggins
October 8th, 2018 Denver, CO DETAILS
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Kabbage was a very helpful service when we were experiencing cash flow problems. The application was easy, and the response was quick and positive. When it was time to pay off our account, Patty in Customer Service was responsive and professional, and she got me the information needed within a few minutes!

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Reply from Kabbage

Oct 16, 2018

We are so glad you had a great experience. Thank you!

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Monique Willick
October 8th, 2018 Durham, NC DETAILS
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I spoke with Jared and he was very helpful in answering my questions and getting me the documents that I needed quickly.

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Reply from Kabbage

Oct 16, 2018

Hi Monique! Thank you for your review!

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Dane
October 5th, 2018 Chandler, AZ DETAILS
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Patty was very knowledgeable and happy to assist with my question.

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Reply from Kabbage

Oct 16, 2018

This is awesome! Thank you Dane!

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Cassandra Smith
October 4th, 2018 Gretna, LA DETAILS
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The Representative refused to offer an extension beyond 3 days. I let her know that I needed an extension for the payment. She refused to give me any time beyond 3 days. She told me in order to get longer than this I needed to call back when the Account was Past Due and speak to Collections/Account Management . I have not had this issue in the past. When I called back, the Representative in that Department stated that because the Account was Past Due, I needed to make a Partial Payment. He stated that he would split the payment I explained I would not have the ability to do that. Fortunately, he (Willie C) was willing to set up another arrangement. I don't appreciate being told to wait until the Account was in past due status only to be told my options were limited because the Account was Past Due. I explained to Sam I knew she could offer longer. Her attitude was curt and she didn't acknowledge any other alternatives although she could have.

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Reply from Kabbage

Oct 16, 2018

Hi Cassandra- Thank you for sharing your experience. We completely understand your frustrations and will use this as an opportunity to review our communications/cross team policies. The Customer Service representative you spoke with was correct, however, that she could only offer you a 3 day extension. Collections/Account Management was able to offer you a different option, as that team deals with accounts who need additional help. Again, we thank you for sharing your thoughts and hope we can move forward in your journey with us.

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Earnest Smith
October 4th, 2018 Spring, TX DETAILS
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Whitley was very awesome and very understanding love the service best customer service I have had in years. Will continue to be a Kabbage Man for my loan needs.

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Reply from Kabbage

Oct 16, 2018

What a wonderful review! Thank you Earnest!

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Jeff Gossett
October 3rd, 2018 Greer, SC

Kabbage originally frustrated me because of the rep that I got online and the amount of ignorance they had. After a week of calming down, I decided to call back and I had the privilege of speaking with Whitley. She is AMAZING. She actually listened to what I was saying, she responded logically and put me in contact with the correct people. People like her give me hope that the human race is not doomed. She did a great job and all of you need to value her.

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Reply from Kabbage

Oct 16, 2018

Hi Jeff- Thank you so, so much for sticking with us. I am going to look at your history so that we can address your previous experience. We truly value you!

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Musa Jaber
October 3rd, 2018 Avon Lake, OH DETAILS
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Jeff was awesome in helping us get the hold removed! He’s awesome and everyone else is as well!!

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Reply from Kabbage

Oct 16, 2018

Hi Jeff! Thank you so much!

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Pamela Samaha
October 2nd, 2018 Brookfield, CT DETAILS
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Had great service with Zelenka H. Helped out alot in a tough situation. Pamela Samaha

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Reply from Kabbage

Oct 16, 2018

Hi Pamela- thank you for being such a wonderful customer. :)

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Garry
October 2nd, 2018 Jacksonville, FL DETAILS
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Whitley was great in helping me to get my account unlocked and back going again.

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Reply from Kabbage

Oct 16, 2018

Hi Garry- Thank you so much for your review!

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Holman Donaldson
October 2nd, 2018 Fayetteville, GA DETAILS
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Jeff T. did an outstanding job explaining the breakdown of fees regarding my account. I currently have 3 active and 3 closed transactions with Kabbage and the fee structure seems complex; however, with guidance and explanation it is actually simple.

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Reply from Kabbage

Oct 16, 2018

Hi Holman- Thank you so much for being a Kabbage customer!

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kate
October 2nd, 2018 Logan, UT DETAILS
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Jared was great to work with. Would work with him again in a heartbeat.

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Reply from Kabbage

Oct 16, 2018

Hi Kate- We love this, thank you!

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Ashley burkhardt
October 2nd, 2018 Frisco, TX

Super helpful- Josh was amazing and was very detailed w information regarding my loans and deferment

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Reply from Kabbage

Oct 16, 2018

Hi Ashley- Thank you for your lovely review!

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Randy
October 2nd, 2018 Kennesaw, GA DETAILS
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Zelenka was very helpful in answering my questions and concerns. She was also very courteous. Thank you Zelenka!

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Reply from Kabbage

Oct 16, 2018

Thank YOU Randy!

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J Bush
October 1st, 2018 Wylie, TX DETAILS
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The Ease of the application and the quick turn around

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Reply from Kabbage

Oct 16, 2018

Thank you for your 5 Stars!

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Nanet
October 1st, 2018 Woodbridge, VA DETAILS
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Cabbage customer service always very helpful....

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Reply from Kabbage

Oct 16, 2018

Thank you Nanet!

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Luvenia Manning
October 1st, 2018 Philadelphia, PA DETAILS
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Kabbage as always been there when I needed funds for my business. I never had a problem with them. Even when I couldn't make my monthly payment on the date it was supposed to be withdrawn from my account, they worked with me to get me back on track. I highly recommend Kabbage to anyone who needs funding for their business.

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Reply from Kabbage

Oct 16, 2018

Thank you for being such an advocate Luvenia!

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Kathryn
September 28th, 2018 New Orleans, LA DETAILS
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The money is there when I need it and customer service is very helpful.

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Reply from Kabbage

Oct 16, 2018

Hi Kathryn- Thank you so much!

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Mary Fulcher
September 28th, 2018 Bacliff, TX DETAILS
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Everyone is courteous and helpful. Accessing the cash is too easy, but convenient if we need it so it is appreciated. The representatives seem informed and never say I Don't Know which is irritating so I appreciate that.

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Reply from Kabbage

Oct 16, 2018

Hi Mary! We pride ourselves on finding out the answer! Thank you!

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DeAngelo McBee
September 27th, 2018 Broken Arrow, OK DETAILS
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Great service and quality customer service experience PATTY was great

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Reply from Kabbage

Oct 16, 2018

Thank you for the shout out DeAngelo!

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Julio Caro
September 27th, 2018 Calabasas, CA DETAILS
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The customer service is excellent and I was able to work with Jimena today to resolve a problem promptly and with understanding.

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Reply from Kabbage

Oct 16, 2018

Hi Julio- This is wonderful, thank you!

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Heather Vickers
September 27th, 2018 Clearwater, FL DETAILS
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Needed some help with my account today and Zelenka helped. She is awesome! Thank you so much! Love Kabbage and Zelenka

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Reply from Kabbage

Oct 16, 2018

Thank you so much Heather!!

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Brooks Bozman
September 27th, 2018 Chesapeake, VA DETAILS
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Kabbage was great in helping keep me informed regarding my payment schedule. This helps me keep my obligatiions on the straight and narrow.

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Reply from Kabbage

Oct 16, 2018

We believe transparency is key. Thank you!

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Michael Christopher
September 27th, 2018 Maryville, TN DETAILS
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Kabbage is a great company to work with. Easy approval. Great customer service. They have been amazing for us as a new business. They have really helped to get us through some very difficult times financially.

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Reply from Kabbage

Oct 16, 2018

Hi Michael- thank you so much!!

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Lou Stoever
September 27th, 2018 Stockdale, TX DETAILS
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I called to make make a change on my account. It was handled quickly!

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Reply from Kabbage

Oct 16, 2018

Thank you Lou!

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Brad Jordan
September 26th, 2018 Reston, VA DETAILS
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I worked with Jared and he was extremely helpful and addressed and solved my issues immediately. Jared is a great worker and very helpful. Thank you Jared!

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Reply from Kabbage

Oct 16, 2018

Hi Brad- Thank you so much!

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Sandra Newton
September 26th, 2018 Covington, GA DETAILS
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I haven't really had to directly contact Kabbage for any thing. Everything was done online until today, which is great! The person I spoke with today was very kind and helpful. The fees are very reason for a small business owners. I was able to pay off my business loan early and to prevent additional fees. I tried to do this with another company today as well and there was no fee waiver I had to pay the remaining balance no saving for paying early with the other company. I will say my first experience with Kabbage was great and I would definitely recommend them.

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Reply from Kabbage

Oct 16, 2018

Hi Sandra- We love that you've had such a positive experience. Did you know that have a referral program that pays you $250 cash for every qualified referral? Sign up here: https://www.kabbage.com/referral-program/ and do not miss out on the rewards. Thank you!

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Paul
September 26th, 2018 Middletown, NY DETAILS
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I am currently having issues with making my monthly payment to Kabbage, so I called in and spoke to Jimena. She was very courteous, understanding and helpful towards my situation. She recommended and provided me with the best solution to help me get through this difficult time.

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Reply from Kabbage

Oct 16, 2018

Thank you so much Paul!!

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Shane Ittenbach
September 25th, 2018 Bowie, MD DETAILS
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Whitley was extremely helpful in QUICKLY providing me with my loan agreements from 2017 that I needed for taxes.

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Reply from Kabbage

Oct 16, 2018

Hi Shane! This is wonderful. Thank you!

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Shoncy
September 25th, 2018 Lady Lake, FL DETAILS
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Everytime I call the customer service department at Kabbage, I have a wonderful experience. Patty L was very attentative and helpful in assisting me with my request and questions.

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Reply from Kabbage

Oct 16, 2018

We love hearing about your experience. Thank you!

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George Dienhart ll
September 25th, 2018 Pflugerville, TX DETAILS
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Patty did a fantastic job assisting with my address and KABBAGE card concern. Everything has been resolved quickly and courteously.

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Reply from Kabbage

Oct 16, 2018

Lovely! Thank you George!

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Kevin Kehoe
September 25th, 2018 West Palm Beach, FL DETAILS
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Positive, up beat. Answered my question quickly Wraps like that change your mood when you’re irritated.

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Reply from Kabbage

Sep 25, 2018

Hey Kevin- Our job is to put a smile on your face. Thank you for your review!

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Gina Wardlow
September 25th, 2018 Dayton, NJ DETAILS
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The Kabbage process is simple and straightforward. ZELENKA was outstanding and professional. She answered my question and resolved my issue quickly. Thank you.

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Reply from Kabbage

Sep 25, 2018

Thank you Gina!!