Kabbage

verified
Kabbage Logo

Kabbage

verified
  • Short-Term Loans
  • Repeat Users
  • Resources
  • Kabbage is a lending program based in Atlanta, Georgia that developed an online algorithm to simplify the application and approval process for small businesses. Unlike traditional lenders, they look at business performance online through business checking accounts, payment processing, and shipping data – not manual forms – to automatically assess qualification. Kabbage boasts a high success rate: Over 90 percent of all Kabbage transactions come from repeat users. 

    For borrowers looking for a small business loan from Kabbage, having a low credit score won't necessarily knock them out of the running. Kabbage looks primarily at current revenue (they want to see more than $50k/year or $4,200/month for the past 3 months) and the amount of time in business (needs to exceed one year). Typical Kabbage borrowers also have a good social media presence and high amounts of inventory. Kabbage lines of credit are used to cover operating expenses while waiting on payments and receivables, cover operating expenses during slower seasons, and covering unexpected expenses. Those who choose Kabbage business loans should remember that funding is not available to startups.   

    The Good

    • Short-Term Loans
    • Transparent Application Requirements
    • Resources
    • Kabbage Card
    • Repeat Users

    Short-Term Loans

    Loans from Kabbage are great for businesses that need capital on an ongoing basis. Loan amounts go up to $250,000. Kabbage also has a unique borrowing model that allows the borrowers to only use what they need. Even if a business is approved for up to $250,000, the borrower only pays for what they take.  

    Loans from Kabbage are set up on a short-term manageable payment platform. They offer eligible customers 6-, 12-, or 18-month loan terms. 

    Additional advantages of Kabbage Small Business Loans:

    • Loans are scalable and manageable
    • Quick approval and fast access to funds
    • Simple monthly fees

    Transparent Application Requirements

    In comparison to other lenders, Kabbage provides a great deal of information online without having to apply first. Their website includes the following helpful information: 

    • Companies need to be in business for one year before applying
    • Companies need to be making a minimum of $50k annually or $4,200 monthly for the past three months
    • No pre-payment penalties on 6 and 12-month terms
    • No closing fees
    • No origination fees
    • 1.5-10 percent interest rates
    • Good resources
    • No minimum credit score needed

    Resources

    Kabbage has a "Resources" tab on their website which connects to a blog. This site houses a good amount of content that businesses can access for free, including business news, webinars, eBooks, tips, and more. Under Kabbage's "How It Works" tab, there is a calculator that gives potential borrowers an estimation of their total payment based on the amount they plan to borrow and the length of the term. Typically, the longer the term of the loan, the higher the amount owed. 

    Kabbage Card

    Kabbage has a new exclusive Kabbage card that customers can keep in their wallets and access their funds whenever and wherever they need them. Customers can apply for the Kabbage card on Kabbage's website through a brief form, and the card will be delivered to them in 7-10 business days. When they receive it, customers can activate the credit card online through their Kabbage account dashboard. The benefits of the Kabbage card include: 

    • Access to available funds at the point of sale
    • Remote access to Kabbage account
    • Business purchases and investments anywhere Visa is accepted
    • No minimum purchase amount or limit to the number of purchases allowed in a day (but limitations include 25K daily card limit, 50K monthly, and 600K annually)
    • No additional hidden monthly fee or cost 
    • Straightforward terms: with every transaction made by the Kabbage card, it creates a new, six-month loan that has the same fees and terms as customers' other six-month business loans. 

    Repeat Users

    The average Kabbage customer utilizes the line of credit four times a year. This indicates that many businesses are using Kabbage's service and that the payment scale is affordable and sustainable. Additionally, the high number of repeat users indicates that Kabbage's application and approval process is streamlined for small businesses. Customers simply need their financial documents and a quality credit score. If a customer qualifies, there is an instant approval, rather than an extended waiting period. 

    Check rates with Kabbage

    The Bad

    • Short-Term Solutions
    • Low Amounts of Capital
    • Personal Guarantee

    Short-Term Solutions

    As mentioned earlier, Kabbage's loaning paradigm is based on the line-of-credit industry. When customers apply for a loan with Kabbage, it is a short-term solution. Most Kabbage clients use their funds for short-term needs, such as equipment upgrades, purchasing inventory, or funding payroll. Kabbage does not offer traditional loans, large loans for bigger businesses, or other types of conventional funding. Another factor to consider is that Kabbage does not offer an SBA (Small Business Administration) service. Therefore, the borrower is not included in some key SBA programs. Other limitations include: 

    Low Amounts of Capital

    Kabbage only lends business owners a maximum of $250,000. This amount makes sense if there are only 12 months to pay back the loan, but it's not a large enough working capital for many businesses. 

    Personal Guarantee

    When someone takes out a Kabbage loan, they state that "you personally guarantee that you will pay back your loan, but you do not have to put up any real estate or personal collateral." In many cases, a personal guarantee requires the borrower to put up personal collateral. This confusing language makes it difficult to know what collateral customers are really promising to Kabbage when they take out a loan. 

    The Bottom Line

    Kabbage is a great way for small business owners to secure short-term business loans. Borrowers should consider Kabbage as a lender if they need small amounts for immediate short-term needs, such as new inventory purchases or payroll. Potential Kabbage loan customers should read Kabbage business loan reviews if they want get a better grasp of what the company has to offer. Overall, if you don't mind waiting a few days for funding, can work with low amounts of working capital, and you feel confident in your ability to pay back the loan (and don't mind having a personal guarantee attached to the loan), we recommend using Kabbage.

    Disclaimer

    As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

    All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


    User Reviews

    Star Rating

    4.8
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    690 Reviews

    Review Breakdown

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    Kim Talley
    September 19th, 2018 Detroit, MI DETAILS
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    Jimema, was able to answer my questions with a very pleasant attitude.

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    Reply from Kabbage

    Sep 25, 2018

    Hi Kim- Thank you so much!

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    Edward Brandt
    September 18th, 2018 Plano, TX DETAILS
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    I had some questions concerning my wife's account. I spoke with Jared who was absolutely professional an courteous. He spoke with my wife to get permission to speak with me and then walked me through the procedures so that I was able to better handle the payment process and to better understand how her credit line is developed. Jared made it simple and I am now moreconfident in my dealings with Kabbage.

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    Reply from Kabbage

    Sep 25, 2018

    Hi Edward- This is wonderful to hear. Thank you so much for sharing your experience!

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    Chelle Worthy
    September 18th, 2018 Upland, CA DETAILS
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    I received excellent customer service and my request was completed on a Sunday, followed up by Monday morning and done! Thanks Whitley

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    Reply from Kabbage

    Sep 18, 2018

    Hi Chelle- Thank you so much for the shoutout!

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    Akilah
    September 17th, 2018 Humble, TX DETAILS
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    I am very impressed with the flexibility Kabbage offers small business owners. Their customer service is awesome as well. Whitley was amazing in helping me resolve my account issues.

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    Reply from Kabbage

    Sep 18, 2018

    Hi Akilah- Thank you! :)

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    William Beltz
    September 17th, 2018 Loogootee, IN DETAILS
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    Great customer service representative Thanks Jimena!

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    Reply from Kabbage

    Sep 18, 2018

    We appreciate your business!

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    Alex Johnson
    September 17th, 2018 Chelsea, MA DETAILS
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    Whitley is the best! Was very helpful and responded right away even on a sunday! That made me so happy Whitley was able to assist me immediately and resolved my issue. Thank you Kabbage and Whitley!

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    Reply from Kabbage

    Sep 18, 2018

    Thank YOU Alex for being so awesome!

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    Shaunte Anderson
    September 14th, 2018 Brea, CA DETAILS
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    Zalenka is great, ask for her she will answer all of your questions and she is very patient. I spoke with another representative His name is Terrell and he was horrible avoid him at all cost

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    Reply from Kabbage

    Sep 18, 2018

    Hi Shaunte- Thank you so much- not only for the positive feedback, but for the constructive feedback as well. We have addressed the issue and look forward to providing you nothing but the best service moving forward.

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    Margarett Knight
    September 13th, 2018 Chester, VA DETAILS
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    Jared L. was very kind and helpful. I truly appreciate his assistance.

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    Reply from Kabbage

    Sep 18, 2018

    Hi Margarett- We truly appreciate you. Thank you!

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    Max saint-cyr
    September 13th, 2018 Kissimmee, FL DETAILS
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    Zelenta H was very professional and patient.

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    Reply from Kabbage

    Sep 18, 2018

    Hi Max- Thank you for your partnership with Kabbage!

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    Jeff R Deleuse
    September 13th, 2018 San Anselmo, CA DETAILS
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    I asked about a recent credit line increase and the response was quick and accurate. Kabbage has helped us a great deal within the retail trade!

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    Reply from Kabbage

    Sep 18, 2018

    Hi Jeff- We love to hear this. Thank you so, very much!

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    Heidi Hartley
    September 13th, 2018 Klamath Falls, OR DETAILS
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    Jared L. was extremely helpful and stayed on the line with me until everything was resolved. He walked me through all the steps. He even followed up and confirmed everything had been taken care of.

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    Reply from Kabbage

    Sep 18, 2018

    Thank you so much for the feedback Heidi!

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    Tyler Cook
    September 13th, 2018 Healdsburg, CA DETAILS
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    Josh was extremely helpful, he gave me all of the information I needed and answered all the questions I had.

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    Reply from Kabbage

    Sep 18, 2018

    Hi Tyler- This is wonderful; thank you so much!

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    Vitaly Yazvin
    September 12th, 2018 Yorba Linda, CA DETAILS
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    I've been contact Zelenka to help with my business loan questions, she was on top of any of my concerns. She did her job fast and proper. Thank you Zelenka.

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    Reply from Kabbage

    Sep 18, 2018

    Hi Vitaly- Thank you for taking the time to share your thoughts!

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    SS
    September 12th, 2018 Fairview Heights, IL DETAILS
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    Jimena M was very professional and informative on the information that she provided me about my account. I have learned a lot more about the actual expectancy from Kabbage. I am glad that she was the representative that answered the phone when I called.

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    Reply from Kabbage

    Sep 18, 2018

    This is wonderful- thank you so much!

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    Kathleen Christian
    September 12th, 2018 Leakey, TX DETAILS
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    We needed an extension and I called and talked to Zelenka and she was very gracious and she asked me if I understood what would happen. Zelenka was very informative and helpful. She has a winning personality. Thanks for the understanding

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    Reply from Kabbage

    Sep 18, 2018

    Hi Kathleen! Thank you so much for taking the time to share your experience with Zelenka. We really appreciate it!

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    Matt Mabry
    September 12th, 2018 Maggie Valley, NC DETAILS
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    Jason was awesome and very helpful. 5 Star communication......

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    Reply from Kabbage

    Sep 18, 2018

    Hi Matt! We give you 5 Stars as well! :)

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    Muray Steinman
    September 11th, 2018 Bozeman, MT DETAILS
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    Whittley was exceptionally helpful and nice. She provided me with what I needed while I waited. Excellent service!

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    Reply from Kabbage

    Sep 18, 2018

    Hi Muray- We love hearing this. Thank you!

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    Kim Parkinson
    September 11th, 2018 Whitman, MA DETAILS
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    I had an issue and Jimena was able to help me out and walk me through it. Very professional.

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    Reply from Kabbage

    Sep 18, 2018

    Hi Kim- We strive to make your experience the best. Thank you so much!

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    Celine Vacher
    September 11th, 2018 Los Angeles, CA DETAILS
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    I've always had great experiences with customer service. Jared has helped me several times and was always very thorough in assisting me and answering any questions I may have.

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    Reply from Kabbage

    Sep 18, 2018

    Thank you much for sharing your experience, Celine!

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    Alane K Casady
    September 11th, 2018 Wyandotte, MI DETAILS
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    I spoke with Jimena yesterday, and she was professional and informative. She let me know when my funds would be available following a recent payment. Thank you. Alane Casady Casady Refining Services, Inc.

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    Reply from Kabbage

    Sep 18, 2018

    Hi Alane- Thank you so much for your business!

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    Nick J.
    September 10th, 2018 Sebring, FL DETAILS
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    Zelenka... She is a perfect example of a great Rep for Kabbage. She didn't double check, she TRIPLE checked to make sure I had all docs needed for our accounting dept. and answered every question (even when asked repeatedly) with the utmost respect and cheerfulness. Thanks Zelenka! I hope I get you next time I call.

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    Reply from Kabbage

    Sep 10, 2018

    Hi Nick- This is wonderful to hear. We are always here to answer as many questions as you have! :)

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    Julie Smith
    September 10th, 2018 Harrison, AR DETAILS
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    Very good place to work with. Will be back. Helped when we need money fast.

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    Reply from Kabbage

    Sep 10, 2018

    Hello Julie- Thank you so much! We look forward to working with you again!

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    Luid hernandez
    September 10th, 2018 Rosamond, CA

    Well so far is good just having trouble on just checking my balance on the phone

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    C. Miller
    September 7th, 2018 McDonough, GA DETAILS
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    Zelenka was very professional and helpful. It's always nice to receive great customer service and this has been a wonderful experience with their staff! But I wish the interest rates wasn't so high on the payments. They would likely get more clients if it wasn't, making them even more competitive to banks and really standing out.

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    Reply from Kabbage

    Sep 10, 2018

    Hello- Thank you so much for your review. We totally hear you. Always keep in mind that the quicker you pay off the loan, the less cost you will incur as we have no prepayment penalty. Please let us know if there is anything we can do for you!

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    Arthur Olshansky
    September 7th, 2018 Baltimore, MD DETAILS
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    Great customer service. Zelenka H went above and beyond to help me with an issue.

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    Reply from Kabbage

    Sep 10, 2018

    Hi Arthur- Thank you so much! :)

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    Melissa Levingston
    September 7th, 2018 Saint Paul, MN

    There was a miscommunication when I applied for a business loan. I accidentally sent in personal bank statements first and was approved for a certain amount that was much less than what I requested. My business bank statements were sent in later but disregarded because my loan and already been approved. I wish that my business bank statements would have been considered instead. I wanted to make sure the loan amount was still available since I never used any of it after being approved a few months ago and Whitley, was extremely helpful with assuring me that the funds were still there.

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    Reply from Kabbage

    Oct 16, 2018

    Hi Melissa- Thank you so much for your feedback. We apologize for any miscommunication or frustration you may have experienced. I am going to look back at your history and use your experience as an opportunity to review our policies moving forward. Thank you!

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    Alisha Melvin
    September 5th, 2018 Dallas, TX DETAILS
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    This employee just violated my privacy by sending an email directly to a third party with extremely false information. I am reaching out to management, Celtic Bank and Legal for answers. ******UPDATE******* since this review posting customer service handled the matter quickly and thoroughly. I am updating this review because it is not the product itself (the product is great)! but

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    Reply from Kabbage

    Sep 10, 2018

    Hi Alisha- Thank you so much for providing an updated review. We totally understand how you feel and have a commitment to continued training and improvement implementation. Please let us know if there is anything we can do to better your experience.

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    Ed Horowitz
    September 5th, 2018 Sammamish, WA DETAILS
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    Jared was very helpful dealing with a bank issue related to my account.

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    Reply from Kabbage

    Sep 10, 2018

    Hi Ed- Thank you so much for the feedback!

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    Sylvia Rudison
    September 5th, 2018 Greensboro, NC DETAILS
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    I spoke with Moe today and she was very friendly, answered all my question and i now understand how the loan process work. I am grateful for Kabbage and the help with business funding.

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    Reply from Kabbage

    Sep 10, 2018

    Hi Sylvia- We are happy to have you as a partner!

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    Ernie
    September 5th, 2018 Carson City, NV DETAILS
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    I had an issue where I was unable to make my latest payment and Sam S. was very helpful and sympathetic in helping me navigate through a stressful situation.

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    Reply from Kabbage

    Sep 10, 2018

    Hi Ernie- We are so glad that we were able to help you during a rough time. We appreciate everything you do!

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    Lawrence J Burrs
    September 4th, 2018 Elkridge, MD DETAILS
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    Kabbage will get you the money you need. Paying back can be a little stiff however they will work with you to reasonable satisfaction. Paige my last contact was super.

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    Reply from Kabbage

    Sep 10, 2018

    Hi Lawrence- Thank you for your review. We understand that cash flow is not always as steady as you would like. We will always do everything that we can to help you in your time of need. Never hesitate to give us a call! :)

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    STEPHEN FLANAGAN
    September 4th, 2018 Clifton Heights, PA DETAILS
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    Whitley was very helpful and solved my issue quickly

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    Reply from Kabbage

    Sep 10, 2018

    Hi Stephen- We are so thrilled that you are happy with the service level given!

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    Richard Durand
    September 4th, 2018 Cleveland, TN DETAILS
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    KABBAGE is a great company. Whitley was so nice in working with us on a delayed payment request. We have used our credit line to the max several times the last 2 years. Thanks for helping small business survive .

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    Reply from Kabbage

    Sep 04, 2018

    Hi Richard- Thank you so much for taking the time to share your thoughts!! :)

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    Sandra Emerson
    September 4th, 2018 Blanchard, OK

    Getting the loan from kabbage has been super helpful in getting my business inventory restocked. The process was very simple and easy. Whitley was a great help and very nice to deal with. This is a great place to get funds quickly . Thanks to all the kabbage team members, especially Whitley.

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    Reply from Kabbage

    Sep 04, 2018

    Thank you to YOU for being such a valued partner to us!

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    Steven Powers
    September 4th, 2018 Santa Clara, CA DETAILS
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    Paige responded quickly and handled my account right away. Thank You! Steve Powers

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    Reply from Kabbage

    Sep 04, 2018

    Hi Steve- Thank you so much for your feedback. We really appreciate it!

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    Julie Brown
    September 4th, 2018 DeFuniak Springs, FL

    Customer service got right on my issue and is helping me get the funds I need. Paige C is customer support lady who is helping me. She is doing great trying to help me. Thanks Jewels cleaming LLC.

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    Reply from Kabbage

    Sep 04, 2018

    Hi Julie- You are wonderful. Thank you!

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    Michael
    September 4th, 2018 Chicago, IL DETAILS
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    Ad a question about my payments and Jimena was helpful and professional. I also appreciate that they have weekend hours. Customer service here is quite good.

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    Reply from Kabbage

    Sep 04, 2018

    Hi Michael- Thank you so much. We are here for you! :)

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    KT
    August 31st, 2018 Allen, TX DETAILS
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    Whitley was VERY knowledgeable and answered all my questions easily. In fact, I learned things I did not know about Kabbage processes during our conversation. She was easy to relate to and very personable. Whitley is a great representative for Kabbage.

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    Reply from Kabbage

    Sep 04, 2018

    Hello and thank you so much! You are truly valued!

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    Melodie Osteen
    August 30th, 2018 Portland, OR DETAILS
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    I called to get help on our payment due the beginning of the month. We are currently experiencing cash flow issues. So it was so nice to be able to speak to a professional, polite and educated person on the phone. Whitley was very clear and concise in explaining our options and the repercussions of our decisions. I can now continue my daily functions without the stress and worry. Thank you Whitley you rock!!

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    Reply from Kabbage

    Sep 04, 2018

    Hi Melodie- Hearing about our reps providing awesome service gives us such joy. Thank you so much for sharing!

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    Charles Remines
    August 29th, 2018 Jessup, MD DETAILS
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    We needed to update our banking information - Whitley made the entire process extremely easy and she was so patient with us! We look forward to working with Kabbage in the future.

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    Reply from Kabbage

    Sep 04, 2018

    Hello Charles- Thank you so much for sharing your feedback!

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    Dr. Telva Miller
    August 29th, 2018 Kissimmee, FL DETAILS
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    Kabbage needs to incorporate additional measures to assist individuals who have experienced catastrophic events.

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    Reply from Kabbage

    Sep 04, 2018

    Hello Dr. Miller- We take your feedback very seriously and thank you for taking the time to share. We will be sharing your sentiments with the Kabbage team. Please let us know if there is anything we can do to help you!

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    Jane Williams
    August 29th, 2018 Pike Road, AL DETAILS
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    Call and spoke with Jared regarding my balance. He was very through and informative about Kabbage.

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    Reply from Kabbage

    Sep 04, 2018

    Hi Jane- Thank you so much for the shoutout!

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    Barbara Balzano
    August 29th, 2018 Englewood Cliffs, NJ DETAILS
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    Spoke to Whitley. she was a pleasure to speak with and very helpful. she was able to help me with my question and explain clearly so I can understand.

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    Reply from Kabbage

    Sep 04, 2018

    Hi Barbara- We are so happy to hear about your great service!

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    Timothy Harper
    August 29th, 2018 Fernandina Beach, FL DETAILS
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    Zelenka is very helpful in resolving outstanding issues. I found her to be understanding and proactive.

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    Reply from Kabbage

    Sep 04, 2018

    Hi Timothy- Thank you so much for the positive feedback!

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    ELAINE LACROSSE
    August 29th, 2018 Dracut, MA DETAILS
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    Kabbage customer service with Zelenka H was such a pleasure.. I was dealing with the death of a loved one and she went above and beyond to help me access money, and was so supportive and compassionate. Thank you Zelenka

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    Reply from Kabbage

    Sep 04, 2018

    Hello Elaine- We would like to extend our sincerest condolences for you and your family. We are so happy that we could be there for you in your time of need.

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    John McKinnon
    August 28th, 2018 San Francisco, CA DETAILS
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    I had a request today and was lucky to have Whitley answer my call!!! She's was not only amazingly efficient, but so kind and helpful with every aspect of my call. Requested documents were emailed within a minute, and I'm so appreciative of such stellar customer service. Many thanks, -John

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    Reply from Kabbage

    Sep 04, 2018

    Hi John- We are lucky to have such an amazing customer such as yourself. Thank you so much for sharing your thoughts!

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    katy brockman
    August 28th, 2018 San Antonio, TX DETAILS
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    Zelenka was super helpful. This is an easy way to add funds during slower times but not sacrifice cash flow. It is a great resource for us.

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    Reply from Kabbage

    Sep 04, 2018

    Hi Katy! Thank you so much for the awesome rating. :)

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    Ayman Abbassy
    August 28th, 2018 Richmond, VA DETAILS
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    Rate is too high also the do not report to credit bureaus unless you in default which to me not worth to pay all thus money high monthly payment I have best egg loan I highly recommend them low monthly and the report to credit bureaus

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    Reply from Kabbage

    Sep 04, 2018

    Hello Ayman- We apologize for any dissatisfaction you are feeling. We appreciate your feedback and will be taking it back to the team for further evaluation. Please do not hesitate to reach out to us at any time if there is anything we can do to make your experience better!

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    Vanit luthra
    August 27th, 2018 West Palm Beach, FL DETAILS
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    Very fast and great customer service. Thanks to Jared and Howard have been great help.

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    Reply from Kabbage

    Sep 04, 2018

    Hello Vanit- Thank you so much for your response!

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    Micaela
    August 24th, 2018 Oconomowoc, WI DETAILS
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    Love Kabbage - very easy to use and they have helped our small business immensely. Our last representative, Sam S., was very professional and helpful.

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    Reply from Kabbage

    Sep 04, 2018

    Hi Micaela- Thank you for your continued business. :)