Kabbage

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Kabbage

verified
  • Short-Term Loans
  • Repeat Users
  • Resources
  • Kabbage is a lending program based in Atlanta, Georgia that developed an online algorithm to simplify the application and approval process for small businesses. Unlike traditional lenders, they look at business performance online through business checking accounts, payment processing, and shipping data – not manual forms – to automatically assess qualification. Kabbage boasts a high success rate: Over 90 percent of all Kabbage transactions come from repeat users. 

    For borrowers looking for a small business loan from Kabbage, having a low credit score won't necessarily knock them out of the running. Kabbage looks primarily at current revenue (they want to see more than $50k/year or $4,200/month for the past 3 months) and the amount of time in business (needs to exceed one year). Typical Kabbage borrowers also have a good social media presence and high amounts of inventory. Kabbage lines of credit are used to cover operating expenses while waiting on payments and receivables, cover operating expenses during slower seasons, and covering unexpected expenses. Those who choose Kabbage business loans should remember that funding is not available to startups.   

    The Good

    • Short-Term Loans
    • Transparent Application Requirements
    • Resources
    • Kabbage Card
    • Repeat Users

    Short-Term Loans

    Loans from Kabbage are great for businesses that need capital on an ongoing basis. Loan amounts go up to $250,000. Kabbage also has a unique borrowing model that allows the borrowers to only use what they need. Even if a business is approved for up to $250,000, the borrower only pays for what they take.  

    Loans from Kabbage are set up on a short-term manageable payment platform. They offer eligible customers 6-, 12-, or 18-month loan terms. 

    Additional advantages of Kabbage Small Business Loans:

    • Loans are scalable and manageable
    • Quick approval and fast access to funds
    • Simple monthly fees

    Transparent Application Requirements

    In comparison to other lenders, Kabbage provides a great deal of information online without having to apply first. Their website includes the following helpful information: 

    • Companies need to be in business for one year before applying
    • Companies need to be making a minimum of $50k annually or $4,200 monthly for the past three months
    • No pre-payment penalties on 6 and 12-month terms
    • No closing fees
    • No origination fees
    • 1.5-10 percent interest rates
    • Good resources
    • No minimum credit score needed

    Resources

    Kabbage has a "Resources" tab on their website which connects to a blog. This site houses a good amount of content that businesses can access for free, including business news, webinars, eBooks, tips, and more. Under Kabbage's "How It Works" tab, there is a calculator that gives potential borrowers an estimation of their total payment based on the amount they plan to borrow and the length of the term. Typically, the longer the term of the loan, the higher the amount owed. 

    Kabbage Card

    Kabbage has a new exclusive Kabbage card that customers can keep in their wallets and access their funds whenever and wherever they need them. Customers can apply for the Kabbage card on Kabbage's website through a brief form, and the card will be delivered to them in 7-10 business days. When they receive it, customers can activate the credit card online through their Kabbage account dashboard. The benefits of the Kabbage card include: 

    • Access to available funds at the point of sale
    • Remote access to Kabbage account
    • Business purchases and investments anywhere Visa is accepted
    • No minimum purchase amount or limit to the number of purchases allowed in a day (but limitations include 25K daily card limit, 50K monthly, and 600K annually)
    • No additional hidden monthly fee or cost 
    • Straightforward terms: with every transaction made by the Kabbage card, it creates a new, six-month loan that has the same fees and terms as customers' other six-month business loans. 

    Repeat Users

    The average Kabbage customer utilizes the line of credit four times a year. This indicates that many businesses are using Kabbage's service and that the payment scale is affordable and sustainable. Additionally, the high number of repeat users indicates that Kabbage's application and approval process is streamlined for small businesses. Customers simply need their financial documents and a quality credit score. If a customer qualifies, there is an instant approval, rather than an extended waiting period. 

    Check rates with Kabbage

    The Bad

    • Short-Term Solutions
    • Low Amounts of Capital
    • Personal Guarantee

    Short-Term Solutions

    As mentioned earlier, Kabbage's loaning paradigm is based on the line-of-credit industry. When customers apply for a loan with Kabbage, it is a short-term solution. Most Kabbage clients use their funds for short-term needs, such as equipment upgrades, purchasing inventory, or funding payroll. Kabbage does not offer traditional loans, large loans for bigger businesses, or other types of conventional funding. Another factor to consider is that Kabbage does not offer an SBA (Small Business Administration) service. Therefore, the borrower is not included in some key SBA programs. Other limitations include: 

    Low Amounts of Capital

    Kabbage only lends business owners a maximum of $250,000. This amount makes sense if there are only 12 months to pay back the loan, but it's not a large enough working capital for many businesses. 

    Personal Guarantee

    When someone takes out a Kabbage loan, they state that "you personally guarantee that you will pay back your loan, but you do not have to put up any real estate or personal collateral." In many cases, a personal guarantee requires the borrower to put up personal collateral. This confusing language makes it difficult to know what collateral customers are really promising to Kabbage when they take out a loan. 

    The Bottom Line

    Kabbage is a great way for small business owners to secure short-term business loans. Borrowers should consider Kabbage as a lender if they need small amounts for immediate short-term needs, such as new inventory purchases or payroll. Potential Kabbage loan customers should read Kabbage business loan reviews if they want get a better grasp of what the company has to offer. Overall, if you don't mind waiting a few days for funding, can work with low amounts of working capital, and you feel confident in your ability to pay back the loan (and don't mind having a personal guarantee attached to the loan), we recommend using Kabbage.

    Disclaimer

    As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

    All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


    User Reviews

    Star Rating

    4.8
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    740 Reviews

    Review Breakdown

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    Scott Shilling
    November 12th, 2018 Cambridge, MD DETAILS
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    It is a pleasant and painless process. Zelenka H, my account rep, was super friendly and got the job done quick!

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    Reply from Kabbage

    Nov 12, 2018

    Thanks for the great review, Scott! We are happy to hear you had a great experience!

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    Michele
    November 12th, 2018 Pflugerville, TX DETAILS
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    Josh was very helpful and very nice. Thanks for all you do.

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    Reply from Kabbage

    Nov 12, 2018

    Thanks for your review, Michele!

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    Scott McKain
    November 12th, 2018 Las Vegas, NV DETAILS
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    Customer service is the main aspect for my decision making in working with any company. I’m very impressed with the level of service that Kabbage provides and the friendly manner in which they deal with their customers. For example, just tonight my call and interaction with Josh simply could not have been better. That’s why I continue to be a Kabbage client.

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    Reply from Kabbage

    Nov 12, 2018

    Thanks for the great review! We are honored to partner with you!

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    Treasurer
    November 12th, 2018 Van Nuys, CA DETAILS
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    I have great experience with Kabbage cust. service specially with Matthew, I was need it my payment amortization schedule for my terms and its took them to send me right away . Very good customer service. Thank you Matthew.

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    Reply from Kabbage

    Nov 12, 2018

    We are delighted to know you experienced great and timely customer service! Thanks for the review.

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    Alex
    November 12th, 2018 Austin, TX DETAILS
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    Very good, Matthew was very professional

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    Reply from Kabbage

    Nov 12, 2018

    Thanks for the review!

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    Carlos Garcia
    November 12th, 2018 Miami, FL DETAILS
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    I have been working with KABBAGE since 2016 and they have an excellent web site which they have improved and it is easy to communicate with them. I recently had a good experience with Jared at KABBAGE main office and he followed up and was very helpful. I recommend KABBAGE to all Business Owners that they can use to fill in the gaps and fluctuations in their accounts receivables to keep cash flow intact..

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    Reply from Kabbage

    Nov 12, 2018

    Thanks Carols, we are so honored that you continue to choose Kabbage. We are proud to partner with you!

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    Steven Jennings
    November 9th, 2018 Crawfordville, FL DETAILS
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    Kabbage has provided financial assistance to me for 4 years now and I have been very satisfied with their customer service. Recently Hurricane Michael has affected my forest consulting work and I called and spoke with customer representative Jared L. and he helped with getting my November 2018 payment moved to the end of my notes term.

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    Reply from Kabbage

    Nov 12, 2018

    We are so thankful you continue to use Kabbage! We sincerely hope you all continue to rebuild after the devastation from the hurricane.

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    Mark Doyle
    November 9th, 2018 Worcester, MA

    Josh was a big help and very pleasant. I was very nervous to have to ask for a few more days to make my payment. Josh put me to ease. Thank you

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    Reply from Kabbage

    Nov 12, 2018

    We are happy to know that we could assist you when you need it most! Thanks for the review, Mark.

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    Francisco castillo
    November 9th, 2018 Vallejo, CA

    Zelenka outstanding customer services professional understanding great job

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    Reply from Kabbage

    Nov 12, 2018

    Thanks for the great review, Francisco!

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    KAREEM
    November 9th, 2018 Jamaica, NY DETAILS
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    I REACHED OUT TO CUSTOMER SUPPORT AT KABBAGE AND DENISA RESPONDED. SHE WENT ABOVE AND BEYOND HER DUTIES AND ESCALATED MY CASE TO A SUPERVISOR, WHO WAS KIND ENOUGH TA ACCOMMODATE ME. MY PAYMENT FOR PAYOFF WAS A DAY LATER THAN MY MATURITY DATE. KABBAGE WAS KIND ENOUGH TO PROCESS A "ONE TIME" COURTESY ON MY BEHALF. I WILL BE FOREVER GRATEFUL & WILL CONTINUE USING THEIR SERVICE. THEY SAVED ME $1400!! THANKS DENISA!!!

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    Reply from Kabbage

    Nov 12, 2018

    Thanks Kareem, for the review. We are happy to help our customers in any way possible. We are proud to partner with you!

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    Charles
    November 9th, 2018 Tampa, FL DETAILS
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    I was having trouble getting my credit union added as the primary account. Sami took my calla nd got t resolved right away. She was very kind.

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    Reply from Kabbage

    Nov 12, 2018

    Thanks for the review, Charles!

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    Nick McCallion
    November 9th, 2018 Bend, OR DETAILS
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    Matthew was very knowledgeable. Thanks for the business loan. Trade Show Ready

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    Reply from Kabbage

    Nov 12, 2018

    Thanks for the review, Trade Show Ready!

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    Tangela Williams
    November 8th, 2018 Sikeston, MO

    Morgan did an awesome job assisting me with my application process!!

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    Reply from Kabbage

    Nov 12, 2018

    Thanks for the review, Tangela!

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    Usama Houlila
    November 8th, 2018 DETAILS
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    This has been the best call I've ever had with Kabbage. Becca knew exactly how to help me, walked me through the process and things worked exactly as I needed. Her friendly and interactive attitude throughout the process made the call a "happy call" a "productive call" and I left feeling taken care of. You can't beat that !!

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    Reply from Kabbage

    Nov 12, 2018

    Thanks for the great review. We are so happy to hear you had a great experience with us!

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    Leslie Clement
    November 8th, 2018

    Great service by Jimena! Appreciate the loan and having a ball building an amazing hot tub spa for my guests ... thanks for all your help!

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    Reply from Kabbage

    Nov 12, 2018

    Thanks for the review, Leslie! Good luck with the hot tub build!

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    Wendy O'Donovan Phillips
    November 8th, 2018 Denver, CO DETAILS
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    Matthew was great! I was unable to connect my old account to reapply to work with Kabbage again, and he spent a few minutes on the phone with me, let me jump off to take another call and resolved my issue while I was busy running my business. Love Kabbage, and Matthew is a rock star!

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    Reply from Kabbage

    Nov 12, 2018

    We are delighted that you had a great experience with us! Thanks for the review, Wendy.

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    John
    November 8th, 2018 Randolph, MA DETAILS
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    Had to call customer service spoke to Josh, he was very helpful and solved my issue.

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    Reply from Kabbage

    Nov 12, 2018

    Thanks for the review, John!

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    Corine
    November 8th, 2018 Rio Grande City, TX DETAILS
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    Kabbage has made it simple and worry free to access working capital for my small business

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    Reply from Kabbage

    Nov 12, 2018

    Thanks, Corine! We are proud to partner with you!

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    Brian N
    November 7th, 2018 Cleveland, OH DETAILS
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    Sam S. was both knowledgeable and helpful when I called in to discuss my account. She quickly solved my issue and left me quite impressed with Kabbage.

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    Reply from Kabbage

    Nov 12, 2018

    Thanks for the review, Brian!

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    Yolanda Cole
    November 7th, 2018 Riverview, FL DETAILS
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    Morgan is the BEST! She was VERY professional and handled my concern in minutes!

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    Reply from Kabbage

    Nov 12, 2018

    Happy to hear you had a great experience, Yolanda!

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    Nicky S.
    November 7th, 2018 Abbeville, LA DETAILS
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    I am so glad that I gave Kabbage another shot. Abby went above and beyond to help overcome the challenges of technology and my account specialist has really gone out of his way to guide me on the best ways to responsibly take care of my account.

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    Reply from Kabbage

    Nov 12, 2018

    Nicky, sorry you had a technical issue, but we are delighted to know that it was resolved. Thanks for trusting us to be your funding partner!

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    Gary Chapman
    November 6th, 2018 Carlsbad, CA

    Spoke with Patty, Jake and Mitchell. All super helpful and patient with my questions. Very easy process and, the tool for withdrawing and payments looks very straight forward. Thanks for the great customer service!! Gary

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    Reply from Kabbage

    Nov 12, 2018

    Thanks, Gary, for your wonderful review!

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    Srinivasan Pillai
    November 6th, 2018 Orlando, FL DETAILS
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    Kabbage is very innovative, efficient and cost effective for me. Jimena was very effective and responsive.

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    Reply from Kabbage

    Nov 12, 2018

    Thank you for your wonderful review!

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    Anthony
    November 6th, 2018 DETAILS
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    I have used Kabbage almost since their inception. Excellent customer service, convenient platform. Rates seem high, but are actually very competitive with similar services.

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    Reply from Kabbage

    Nov 12, 2018

    Thank you for your continued business! We are so thankful for our loyal customers!

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    Mark Morgan
    November 6th, 2018 Lebanon, OH DETAILS
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    Great experience with CR Zelenka. I called to move my payment date.

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    Reply from Kabbage

    Nov 12, 2018

    Happy to hear you had a great experience, thanks for the review!

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    Todd Zieseniss
    November 6th, 2018 Brigantine, NJ DETAILS
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    very friendly, respectful and quick to solve my issue. A+ service

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    Reply from Kabbage

    Nov 12, 2018

    Thanks for the review, Todd!

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    Catherine H
    November 6th, 2018 West Hollywood, CA DETAILS
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    Josh S was very helpful in solving a problem with linking accounts to my Kabbage acct. He researched and got back to me with an email that told me how to resolve the issue, which is unheard of these days! Thank you:)

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    Reply from Kabbage

    Nov 12, 2018

    Happy to hear the problem was resolved. Thanks for choosing Kabbage!

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    Lindsey
    November 2nd, 2018 Spokane, WA DETAILS
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    Jared was very understanding and knowledgeable. He understood the product I have with Kabbage and helped ME further understand it. He took the time to truly resolve my problem in a way that left me quite satisfied and thankful. Thank you, Jared!

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    Reply from Kabbage

    Nov 12, 2018

    Thank you, Lindsey for your great review. Please reach out to us again if there is anything we can do for you!

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    Johann
    November 1st, 2018 Fremont, CA DETAILS
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    I needed help with a transaction and Patty from Kabbage answered my phone call and solved it in under 5 minutes! Thank you Patty!

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    Reply from Kabbage

    Nov 12, 2018

    Thanks for the review, Johann!

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    Michele D Gray
    October 31st, 2018 Cut Bank, MT DETAILS
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    Patty was very helpful and professional. had a good deal of patience and was friendly and kind.

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    Reply from Kabbage

    Nov 12, 2018

    Thanks for the review, Michele!

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    Samantha Eisenberg
    October 29th, 2018 DETAILS
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    We have used Kabbage for years and I had several questions regarding a new loan option, Josh was very helpful and answered all my questions and concerns. Kabbage is very easy to deal with without all the headaches you get with other company's. Would recommend them to any one wanting some extra capital, ask for Josh ;)

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    Reply from Kabbage

    Nov 12, 2018

    We are so thankful you continue to choose Kabbage, Samantha! Thank you for the wonderful review.

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    Amy
    October 29th, 2018 Germantown, WI DETAILS
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    Josh was a really helpful and friendly agent. It is amazing to have a kind person to help you when you need it. Thank you!

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    Reply from Kabbage

    Nov 12, 2018

    Thanks for the review, Amy!

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    AndreaLPC
    October 29th, 2018 San Antonio, TX DETAILS
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    Helpful to understand how the process of funding and payments works and is processed.

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    Reply from Kabbage

    Nov 12, 2018

    Thanks for the review!

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    Felicia Cotton
    October 29th, 2018 Rochester, NY

    I spoke with representative Jared. He was well experienced with his knowledge of program and all the information I needed to use my loan. He made me feel very comfortable with how to apply and use my loan.

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    Reply from Kabbage

    Nov 12, 2018

    We are happy to hear you had a good experience! Thanks for the review.

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    James Randolph
    October 29th, 2018 Hollywood, FL DETAILS
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    Sami was a great help in getting the info that I needed. Thank you Sami. Hope to work with you again.

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    Reply from Kabbage

    Nov 12, 2018

    Thanks for the review, James!

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    Lori
    October 26th, 2018 Vineland, NJ DETAILS
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    Matthew was very helpful and responsive to my situation and was happy to help me. He gave me several options. Very helpful.

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    Reply from Kabbage

    Nov 12, 2018

    We are happy to hear you had a great experience, Lori. Thanks for the review!

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    Denny Carrion
    October 26th, 2018 Port Saint Lucie, FL DETAILS
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    Josh was really great over the phone and was able to find a solution to my needs.

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    Reply from Kabbage

    Nov 12, 2018

    Happy to hear you had a great experience. Thanks for choosing Kabbage!

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    Virgil Tripp
    October 25th, 2018 Bastrop, TX DETAILS
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    Christian was very professional and helpful to my request. He had great follow through and reflected well on Kabbage.

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    Reply from Kabbage

    Nov 12, 2018

    Thanks for the wonderful review!

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    Christopher Roy
    October 24th, 2018 Carlsbad, CA DETAILS
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    Always helpful. Been there for us in critical times and think of Kabbage as an important partner.

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    Reply from Kabbage

    Oct 24, 2018

    Thank you so much Christopher! We are honored to have you as a partner!

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    Luis Morales
    October 24th, 2018 Turlock, CA DETAILS
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    Jimena took the time to explain in detail the answer to my question regarding my account and was very professional and yet friendly!

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    Reply from Kabbage

    Oct 24, 2018

    This is wonderful feedback. Thank you!

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    Larry Graham
    October 23rd, 2018 Spring, TX DETAILS
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    I've always experienced great customer service with Kabbage, tonight was no different, Josh took my call, handled my issue politely and promptly and professionally! Couldn't ask for anything more!

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    Reply from Kabbage

    Oct 24, 2018

    Thank you for your feedback Larry. We appreciate you!

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    The ECO Home Company
    October 22nd, 2018 Orlando, FL DETAILS
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    I needed help on my existing loan. Jared was extremely professional, helpful and efficient!

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    Reply from Kabbage

    Oct 24, 2018

    Awesome! Thanks so much!

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    Debra Morth
    October 22nd, 2018 Canyon Country, CA DETAILS
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    Josh is the best! 100 stars! I called for a quick question regarding my account- nothing big but he treated me like a million dollar customer giving me excellent, compassionate and professional service and reassurance that my account is alert free and all is well! Kabbbage is great! Josh is an asset to ur company! Thank u!!!!

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    Reply from Kabbage

    Oct 24, 2018

    We love hearing that you are getting the care you deserve. Thank you!

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    Jacqueline Lagrega
    October 22nd, 2018 Patchogue, NY DETAILS
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    Jared was very helpful and knowledgeable in helping me resolve my issue.

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    Reply from Kabbage

    Oct 24, 2018

    Thank you so much Jacqueline!

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    Hector
    October 19th, 2018 Springfield, MA DETAILS
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    Zelenka was professional and informative. I needed a grace period to meet my payment due. The terms were easy to understand. Kabbages' line of credit helps me meet deadlines with speed and efficiency.

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    Reply from Kabbage

    Oct 24, 2018

    We look forward to our growing partnership with you!

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    Allen Mueller
    October 19th, 2018 Atlanta, GA DETAILS
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    Kabbage has an efficient system for providing working capital lines to small business. I've funded my business three times over the past two years, and every transaction call and interaction has been easy and stress-free. Today I called and spoke with Josh in customer service. Kabbage support is easier to access and better staffed than most financial institutions, with real customer support from an intelligent person who takes care of your query and answers all your questions. Plus, it's nice to not have to sift through a multilayered phone tree telling you everything you already know - just to get in touch with a human.

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    Reply from Kabbage

    Oct 24, 2018

    Thank you so much for such a detailed review. Your happiness is our top priority!

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    Chris
    October 19th, 2018 Ventura, CA DETAILS
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    Jared was a great help with a digital Snafu I had with my Kabbage Account... Thanks so much Jared...

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    Reply from Kabbage

    Oct 24, 2018

    Thank YOU Chris!

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    Brittney
    October 19th, 2018 Los Angeles, CA DETAILS
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    Zelenka was amazing with me when I called to change my payment date of the loan. She helped me and took care of my needs and was personable and sweet.

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    Reply from Kabbage

    Oct 24, 2018

    Hi Brittney! Thank you so much!

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    John Yori
    October 17th, 2018 Accokeek, MD DETAILS
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    In this day and age where customer service seems to be a thinking of the past, it's so refreshing to talk to a very patient, thoughtful and knowledgeable person who actually likes her job and cares about the clients who contact her. You can't buy this kind of dedication!

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    Reply from Kabbage

    Oct 17, 2018

    We love this John. Thank you for taking the time to share your experience. :)

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    Kelly Mack
    October 17th, 2018 Dumont, CO DETAILS
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    Today I had the pleasure of speaking with Josh S in Customer Service. He was able to help me by adjusting the payment schedule of our loan. He was very willing to help in any way possible and did so.

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    Reply from Kabbage

    Oct 17, 2018

    Hi Kelly! This is wonderful to hear. Thank you so much for being such an awesome customer!